My husband and I were on our honeymoon and Roy truly went out of his way to show us unique places…read morewhere the 2018 volcano took homes. We shared awesome conversations about Hawaiian Herbology and the beautiful culture of the Hawaiian Kingdom. He was the best! We used his services for our two day stay in Hilo. He was so pleasant to talk to, literally took us anywhere we wanted, he was cordial and respectful. I can confidently say we made a new friend in Hilo. We will definitely use his services again (on a side note, he does accept credit cards besides cash). Give him a ring and book him, you will not be disappointed! MAHALO!

I enjoyed my early morning ride to the airport from Roy. He was reliable, friendly, and has roots…read morein this area. Very worthy business to support. And good company. Mahalo nui

Really enjoyed our time today. My brother, my sister-in-law, and I, the lot of us needed a ride to…read morethe airport. Taxi appeared right on time. In moments we were acting like family..where we were going, where his children went to school, all kinds of stuffs. Uber and Lyft are notoriously unreliable (to the point of not even showing up). Highly recommend this service. A hui hou! Mālama pono!

We called Marshall's taxi the day before our flight to book a taxi when we land. He asked us to…read morecall before we board the plane, which we did. When we landed, we called him again, and he decided to flake on us. He just said call someone else and hung up. He is a loser, a flake, and can't be trusted if you need to have a reliable transportation waiting for you. We had an appointment that we needed to get to and he made us late for that, and he had no remorse and no regard for our schedule. Don't ever use this taxi company!

Comfortable and pleasant. Feels nice to land and get a ride that's waiting like a private car van…read moreservice for less than an Uber half the time.

Venice Taxi is a good, reliable service. Venice (Veneece) texted me with her ETA and she was on…read moretime. I let her know my return details and she met me at the airport. Swift and reasonable price. I'm happy with her performance.

Johnny was amazing! We flew into Hilo at the last minute from another island to see Kīlauea…read moreerupting. He met us at the airport in the afternoon and took us to the top of the volcano even though it was a long and rainy drive, then got us safely to a hotel. He's also a knowledgeable guide. Thanks Johnny!

Picked up at cruise port and dropped off at Hertz rental in airport. Half way on the trip driver…read moreturns off meter and claims trip will be $33 instead of the customary $15 to $17 because this is her business and she can charge this. Gave us a phone # 808756-888 to call for a car when we needed to return. Major ripoff!

Quickly responded and arrived in time stated. Clean car, polite driver! Hard to get taxis in Hilo…read morebut she was very responsive.

I booked the appointment on a Friday; appointment for Monday at 1:30 to catch a 2:30 physical…read moretherapy appointment. The driver showed up at 2:00, no apologies, then proceeded to drive to his next customer without informing me thats what he was doing. We waited for this other guy for 7 minutes, during which time I explained I had a 2:30 appointment and asked if he was planning on dropping me off first... he said he's taking the other guy first! So I asked him if he's going to pay the $50 no show fee for my appointment, to which he says "f**k no!, why'd you wait until the last minute to make the appointment?" ... umm.... three days in advance and you were 30 minutes late with no communication buddy. I called my physical therapist and told them I'm running late, In the car as i write this, its to be determined if I'll make it on time or not.

One of their drivers almost ran me over while I was in the middle of a pedestrian walkway. They…read moreignored the don't turn right on red signs and my white crossing sign and nearly killed me. Tried calling the number on google and their website to no response.

So, I was super stressed because had to fly out of Hilo airport and needed a ride on a federal…read moreholiday from more than an hour away early in the morning. When I called around the day before to taxi services no one was answering, and since uber doesn't have a guarantee I was stuck! Annette who owns this business not only answered on the first try, but said yes (even though it meant her waking up at or before 5am on Jan 1) and even was so nice as to text me when she was on the way so that i had peace of mind. Thank you for making the end of my beautiful trip stress free Annette!

Annette's tour was like seeing the island with a wonderful auntie. This was perfect for my daughter…read moreand me, since my daughter has social anxiety and is on the spectrum; traditional excursions wouldn't work for us. We were picked up at the cruise ship. We originally planned only breakfast and to improvise. When we discovered she did tours, we treated her to brunch, then headed out to see the sights. We started with Rainbow Falls and Volcano Park; at both places, she dropped us off while we walked around. She told us where and when she would pick us up. At Big Island Candies, she went in with us and made the experience much more fun. Everyone there loves her. She even dropped us by Walmart so I could get a few essentials. Our last stop was Richardson Ocean Park, a black sand beach, to try to see turtles. It wasn't low tide, so they didn't come ashore, but we were able to see a couple swimming and even caught a glimpse of a mongoose. It was our most relaxing, enjoyable, and productive day of our cruise. And can you say affordable compared to other private options for our situation?! Love, love, love!

Any time I get home from the airport I text or call Pachy taxi. Very reliable and friendly. Way…read morecheaper than uber every time.

First week or so deserved 5 star rating, then decided to quit on us and didn't respond to texts or…read morephone calls. Tried calling on a different phone number a hung up on me immediately for no reason. So definitely earned 1 star rating.

We called to get a taxi from the Hilo airport. We were told it would be 15 - 20 minutes. We…read morewaited 35 and called and cancelled.

If I could this or -5 I would because I was at the ATV company in Hawaii. I called to make…read morereservations for a pick up. They had me waiting for over an hour when they clearly told me they would be there in 15 minutes an hour and 30 minutes pass I called ETA and the woman started yelling at us telling us that we had the and it's impossible. We never called her so she started saying that she called us and we never picked up the phone or maybe we didn't have service that's we had service if calling you back then she says well maybe you just need to call another company and we said sure so we hung up, but thank goodness to the people of the ATV company and they provided us with the way with that from I think that was very rude and very inconsiderate of not providing their services and with me being a business owner of my I think that was very rude and bad business so if I could give them less than a zero, I would definitely do so and if you've ever visited Hawaii, Sunny is not the Taxi company to rely on.

The past week I had called JP Taxi for a ride to the airport. We had been taking Ubers in the past…read moreand for an early morning ride and the XL Ubers in the past few years were somewhat a horror story. Like twice my ride was coming to do my pickup and all of a sudden was canceled. Twice we had driver if a older Toyota forerunner once the rear area had so much dog hair that my luggage had so much hair on it and I was a bit worried to bring it into the house before I had to brush off the hair and hoped didn't have bugs. Same driver picked us up and the inside was so messy with rubbish from candy wrappers and all kinds of paperwork in the doors and just looked like it hadn't been cleaned for sometime, plus no A/C. I had called JP taxi and told him what time to pick me up and he was exactly on time. Taxi was clean and he was very friendly also. He told us to call him when we got back into town and we did. Very friendly and prompt on pickup times.

Jerry is such a sweet man, very friendly and talkative. He's always our ride to wherever we gotta…read morego and makes our day each time. He's also very honest, we left our phone and he returned it without hesitation. He accepts apple pay and square.