I booked the appointment on a Friday; appointment for Monday at 1:30 to catch a 2:30 physical therapy appointment. The driver showed up at 2:00, no apologies, then proceeded to drive to his next customer without informing me thats what he was doing. We waited for this other guy for 7 minutes, during which time I explained I had a 2:30 appointment and asked if he was planning on dropping me off first... he said he's taking the other guy first! So I asked him if he's going to pay the $50 no show fee for my appointment, to which he says "f**k no!, why'd you wait until the last minute to make the appointment?" ... umm.... three days in advance and you were 30 minutes late with no communication buddy. I called my physical therapist and told them I'm running late, In the car as i write this, its to be determined if I'll make it on time or not. read more

One of their drivers almost ran me over while I was in the middle of a pedestrian walkway. They ignored the don't turn right on red signs and my white crossing sign and nearly killed me. Tried calling the number on google and their website to no response. read more

called for a 12pm pick up this morning at around 8am it is now 1pm and my taxi still has not arrived and when I try to call to confirm my taxi is on the way they never answer really poor service the 2 stars is just me being nice yall need to step your game up for real read more

They take long to pick up and set a time for pick to go work and they come late not good

Life is challenging here in the rain forest of east Hawaii! If u try make ur experience match up to some fictional expectation of mainland somewhere, you will SUFFER large! But if you're polite, & go w/ the flow, & make ur rez WAY earlier than you would do on mainland, then MJ, Roy, Rudy, et al, will make you laugh, enrich your day, & gladden your soul! Is best you do... & if not, then just know you're not gonna get where u want, when u want, & you'll have no one to blame but urself! HAHAHA! Call earlier than you think you need to, be pleasant & God will provide! NO KA OI, Kwiki guys!! CRios read more

called this service listed as "24/7" at 0217 in the morning to go from hilo to kmc. originally was told that they could pick me up in 30 min. no taxi at 0247. i give 10 min extra min and no taxi. i call up again and im told the vehicle is broken down and im promised that someone is coming for me and they will be there in 20 min. 20 min go by, no taxi. i try calling back, my friend tried calling and no answer to either. called multiple times and no answer. the thing is, we called other taxi 24/7 numbers "servicing" hilo and they at least told us that we are too far and wont be picked up. im essentially leaving this review because we were strung along for 2 hours on a taxi that would never show. improve your service or dont it doesnt really matter to me, but contacting this company was a supreme waste of time. read more

This is the only taxi company in Hilo that has phone operatives. Hilo is like a third world country ! In New York City they have 27 taxi companies and they are all open all night and the phones work for all of them ! In some ways this is Hilo's only remotely competitive taxi company. It's the only one ! The third world kids on the line range from cute to obnoxious however. It's the best in Hilo but it's not NYC by any means. read more

Love Mary Joes taxi. Sometimes they late but glad to see their getting more drivers. It's always comedy in the taxi lol. read more

Really hit and miss half the time they are pleasant and on time the other half they are late. The worst thing is trying to get any taxi around the shift changes read more

Taxi rides are a lot more expensive than Uber. Also, what would you rather have, having to wait a few minutes for Uber/Lyft or hours for a taxi ride? Besides, sometimes the taxi drivers don't pick you up at all because they are too busy trying to collect as much people as they can, being that some are share ride, or because they simply forgot. Nobody should call for a taxi in Hilo, you'll regret it if you do. read more

I called to schedule a pickup at 5pm for an airport pickup at 7:30pm and asked if they took credit cards. I was told they would call me back. 7:30 comes ans goes around and I'm calling to find out why no one is here to pick me up and they said "oh we don't take credit cards". Claiming my phone number didnt work. They had an hour and a half to call me, and didn't try calling me at 7:30. I hung up on the driver because he made me so mad with excuses. Don't use this company- get lyft instead read more

Kwiki taxi is the Best Taxi service in Hilo. The sister-in-law of Ace taxi started this company when her sister sold someone else Ace Taxi (see review of Ace Taxi.) Her taxi company has so much good karma. The white son-in-law wouldn't let me call the police on his phone when my phone ran out of charge, but he's a white boy so you can't blame his heritage. They drove me all around Hilo and even picked up my bike a few times. They work incredibly hard, around the clock, morning, noon, and night. They will do anything to give their customers a ride. read more

We pono! To you, KWIKI TAXI, and to ALL on the road--Maluhia hele! ALOHA!

I used quite a bit of different taxi companies when my car was out of commission. Out of all the companies, Kwiki was always on time, they do they're best to accommodate, and they have great attitudes. Best taxi company on Hilo side hands down! read more

No Compassion. I am a child care provider for a blind man's son. He called Kwiki in the morning to schedule his service. They were 39 minutes late to pick him up, picked up another fare enroute to my house but dropped off that fare first. My father was 40 minutes late to pick up his son and I only live 10 minutes away, Get this, the taxi driver left my BLIND FATHER in the rain because the taxi driver told him his boss said he did not request a r/t. He has used Kwiki Taxi before and he know he said r/t. Is it because my father used a coupon? read more

If I could give them no stars I would. They were super rude to me. The first time I did a bad review, they refused to service me and went as far as threatening me to get out of the car. The rude lady told me if I didn't take off my first bad review, to get out of the car in the middle of downtown area at night. So rude and unsafe and just horrible horrible horrible customer service. I gave them a bad review the first time because they were 2 hours late and then when I got picked up by Scott, who is now a employee with Ace taxi, was super nice to me but got into an argument with the boss because they wanted him to kick me out of the car because of the first bad review I put up. But he refused and was super nice to me and quit that day. He actually went to Ace taxi and I only used Ace taxi after that. Anyways, Kwiki is awful and they will threaten you, they'll be super late, and they are super rude so don't use them. It just sucks because they are the only 24 hour taxi in Hilo. read more

I am so glad that Roy and Mary Joe opened their own taxi company after MJ's sister sold her taxi company. Hands down MJ and Roy really knows how to run a taxi company and provide great customer service to their long time frequent customers and also to expand their service to first time riders. No other taxi company beats KWIKI TAXI in East Hawai'i!! read more