Reliable service when I need a ride to the airport, thank you! I've rode with uncle twice & will…read morecall in the future.

Stan is prompt, professional, friendly and reasonably priced. The van was very clean and he helped…read moreus load and unload. He patiently waited an extra half hour for us when our plane was late to arrive at Hilo Airport. I highly recommend Stan's Taxi!

We called Marshall's taxi the day before our flight to book a taxi when we land. He asked us to…read morecall before we board the plane, which we did. When we landed, we called him again, and he decided to flake on us. He just said call someone else and hung up. He is a loser, a flake, and can't be trusted if you need to have a reliable transportation waiting for you. We had an appointment that we needed to get to and he made us late for that, and he had no remorse and no regard for our schedule. Don't ever use this taxi company!

Really enjoyed our time today. My brother, my sister-in-law, and I, the lot of us needed a ride to…read morethe airport. Taxi appeared right on time. In moments we were acting like family..where we were going, where his children went to school, all kinds of stuffs. Uber and Lyft are notoriously unreliable (to the point of not even showing up). Highly recommend this service. A hui hou! Mālama pono!

Duke was super friendly! Used his services almost everyday when staying at the Hilton in Waikoloa…read morevillage:)

John was just the most helpful person and worked with us to ensure the correct car seat was…read moreavailable. He was wonderful to talk to and his demeanor helped this stressed mama to feel secure in our trip to the hotel!

Dave kept up with my airline delays and was accommodating…read more He didn't end up picking me up but connected me to someone else and they communicated promptly. Would definitely recommend.

Dave took our group around the island for a day. He put together a tour that we will remember for a…read morelifetime. Dave's knowledge of the island led us to beaches, waterfalls and a coffee farm that no other tour could get you to. We got to experience everything from the volcano park to the beaches. Dave keeps the vehicle spotless and has supplies to deal with the elements. Dave also sent us the pictures that he was taking while driving us around. I can't speak highly enough of Dave and our experience.

Clean, new car, very friendly and proffesional driver, affordable price, highly recommendread more

Prompt Pick-up at the airport in the sprinter van, as requested and paid for. The return trip from…read morethe resort to the airport was a different story. The next time we travel to Kona, we will likely try a different provider. Nothing against the drivers, the company baits you with the sprinter van reservation (arrival and return) yet the luxury van is there on arrival and but we got a taxi for the return trip.

We hired Speedy Shuttle round trip. On arrival they took 50 mins to pick us up. Was at the…read more "Speedy shuttle" sign and had checked in 3x with the desk. Departure they sent a cab not van and he got lost finding us. Needless to say not "Speedy".

On time. Prompt and friendly drivers. Easy to book. Took 7 of us plus luggage from Pukalani to…read moreairport and back. Other companies wouldn't even go upcountry.

Nope way would we ever use or recommend this service. This is my first negative review ever. We…read moreused this service to get from the airport to our Airbnb in Honolulu, and paid in advance for our ride back to the airport. They let us know that they'd pick us up at 5:30 AM. We were in the lobby at 5:30am, and wandered around up front for 7 minutes before calling the provided number. They let us know that the driver left at 5:31 (!!!!! One minute after our scheduled pick up) because they didn't see us. They wouldn't be able to pick us back up until it was too late for our flight, and no refunds would be issued. Dispatch let me know that their policy is for riders to load the shuttle ten minutes in advance, because the pickup time is actually the time that the shuttle will drive away without you without looking in the lobby or calling. I'm fine with strict policies as long as the business tells you about them. Why isn't this important detail described on the provided receipt (pictured) to be picked up? This business left me and my two small children, including a baby, stranded without a ride to the airport at the crack of dawn. We didn't have car seats since we were banking on a shuttle service. The receptionist at the hotel was appalled and said she's never seen this poor of customer service with a shuttle in the 20+ years she's worked there. I'll update with a comment if this business changes their mind and chooses to make this right. Otherwise, 100% would never suggest anyone uses Robert's shuttle. Lost lots of money and had lots of stress because of this joke of a business.

When I saw that renting a car for one week at the Kailua Kona airport on the big island would cost…read more$566 using Discount Hawaii Car Rental, I checked out other alternatives. We were staying at Hilton Waikoloa Village, where parking the car would cost $33 a day, with no street parking nearby. $231 a week, plus $566 a week is $797. Looked up taxi fare calculator at https://www.taxifarefinder.com/ for going from the 20 miles from Kailua Kona airport to Hilton Waikoloa Village, and it's $104! Uber X is $43 if you can find one, as only recently has Kailua Kona airport accepted ride sharing, and that's assuming no surge pricing due to shortage of available drivers. And getting a ride back from the hotel in the boon docks to the airport might be questionable using ride sharing. Checked Roberts Hawaii web site at https://www.airportshuttlehawaii.com/shuttles/hawaii/ , and it's $32 per person, or $64 for the wife and I, to go that distance. Sliding scale from $20 to $36 per person depending on distance from airport to hotel. Made reservations online, listing date, time of arrival, and flight number. Hours before the flight, get a text message confirming the arrival. Got in to the airport, after a 6 hour flight from California. There at the gate is an attractive young lady with my name on a placard. Christiana is wearing a spiffy Roberts Hawaii uniform top, and the usual black pants and shoes of Hawaii tourist industry associates. My wife goes up to her, and says yes, she's Robert C. Yeah, sure blond haired lady with Chinese last name. We go a short ways around the airport, and there's our wheels -a full size, state of the art 56 passenger touring bus just for the wife and I! Driver Sun M. was taking the bus back to the depot near Hilo, but dropping us on the way at the Hilton Waikoloa Village. Yes, he cleaned all the windows just for us. Exchanged life stories during the 30 minute trip, with wife and I sitting in the front seat. Door to door service with a smile, which got bigger with the $10 tip. One week later, hotel pickup at 8:15am. Full size touring bus arrives at 8:14am, with 4 people already on the bus, from an earlier pickup point. Bus driver waits and waits for another missing party. Finally at 8:27, a missing party of 6 Japanese tourists from the same party arrive. An adult male leads the party through the bus, apologizing in Japanese to the 4 Japanese and myself. Not the first time I was mistaken for a Japanese! 8:58am the bus arrives at the airport. No pickup stops in-between, in fact no civilization, let alone hotels, in-between HWV and the airport 20 miles away. Paying $797+ for a rental car and parking for a week, is a lot, about the price of seven all day Roberts Hawaii "Grand Circle Hawaii Island Tours", after the 15% discount coupon code they gave me. How could I not give 5 stars to the company named after me?

Made reservations for pickup at airport. Plane scheduled to arrive 10:30 p.m. He knocks off at…read more10:00 but he waited and the plane was 1/2 hour late. Kept in touch by text. He was there and took us directly to our destination. By the way, when we left, there were no regular taxis left. Fare was fair. Made reservations to pick us up at hotel and on to airport. Right on time. Just the best!

On time. Friendly. Good driver. Good communicator. Helped load and unload our luggage. Got us to…read morethe airport in plenty of time. I will definitely patronized R Jay Taxi again in the future. :)))

My husband and I were on our honeymoon and Roy truly went out of his way to show us unique places…read morewhere the 2018 volcano took homes. We shared awesome conversations about Hawaiian Herbology and the beautiful culture of the Hawaiian Kingdom. He was the best! We used his services for our two day stay in Hilo. He was so pleasant to talk to, literally took us anywhere we wanted, he was cordial and respectful. I can confidently say we made a new friend in Hilo. We will definitely use his services again (on a side note, he does accept credit cards besides cash). Give him a ring and book him, you will not be disappointed! MAHALO!

I enjoyed my early morning ride to the airport from Roy. He was reliable, friendly, and has roots…read morein this area. Very worthy business to support. And good company. Mahalo nui