Driver was prompt and waiting for us to clear baggage claim. Very helpful. Will definitely use again.

Duke was super friendly! Used his services almost everyday when staying at the Hilton in Waikoloa village:) read more

Big Island Transportation - Big Island Transportation contact info - Airport Shuttles Near Me

John was just the most helpful person and worked with us to ensure the correct car seat was available. He was wonderful to talk to and his demeanor helped this stressed mama to feel secure in our trip to the hotel! read more

On time, friendly, safe, and reasonable cost. Very nice driver told us several local facts that were very informative.

I don't do a lot of reviews, but I really wanted to give a shout out to Big Island Transportation and its owner John. I was able to book an airport shuttle for a really good rate on short notice (1 day) for a business trip I was taking to Hawaii. Their online system was easy to use and they were extremely prompt with communications. John left me a voicemail with easy instructions for how to find them when I arrived and had a driver waiting with a sign with my name on it right at the exit when I arrived. However, the thing that really pushed me to write this review is how John handled a minor misunderstanding. Within about 5 minutes (not even kidding) of me sending an email regarding a question I had, John called me personally to get things sorted out. He was quick, pleasant, and got everything handled without me having to do anything. He even followed up to ensure I was happy with how things were handled. I was so impressed with their service that I immediately booked them for my return airport transfer. This is a well-run local company with a lot of integrity and dedication to ensuring that your transportation on the Big Island is a breeze! read more

super reliable service, very good communication. had a 6:00 am flight off the big island and the driver was ready for us at our hotel 15 minutes before our originally scheduled pick up time. the company was also available by phone in the days leading up to our pick up which was nice for me as a nervous traveler. cant recommend them enough! read more

John and his team are absolute rock stars and professionals in every way. They went out of their way to meet all of our needs and to make sure we were comfortable throughout our trip from our resort and back. They took a huge group of us (several vans full) to the Black Sands Beach and waited for us while we enjoyed some time down there. They were very responsive and perfectly punctual. His fleet of vans was clean and they even offered us water. Would highly recommend and will absolutely use them again if/when I come back to the Big Island. read more

Everything was perfect! John, the owner, called me the day before our arrival to introduce himself and verify our travel information. He was friendly and professional and told me the name of the driver that would be waiting for me. Our flight arrived early and Our driver, Ryan , had already texted me to let me know he was there waiting for us with a sign with my name on it. Ryan was fantastic! He made us feel welcome and safe. He truly enhanced our vacation by giving us so many wonderful tips and suggestions. I was so thrilled to have him as our driver again for the second leg of our trip and once again he gave us the most fantastic must do list including ways to maximize our finances and fun. He took the time to get to know us and what we wanted to do and pointed out the best places to go as well as answering all our questions and even after transport text questions. He even shared his Foodie instagram with us and we loved it. We also used the John's shuttle from the Hilton to Queen's market and back several times and it was well worth the $5/trip. I hope to return to the Big Island and I highly recommend using this company! You will receive much more than just a ride! read more

Ended up canceling my reservation. The guy that answered the phone was rude. I told him I was a party of 9 and he said he would need 2 vans to pick me up. I was hoping it would be one big shuttle that accommodates all of us. When I heard him say 2 vans I was disappointed and said "Oh man." He answers me with $150 is pretty cheap your welcome to shop around. I tell him I wanted to keep the reservation and he replies "I thought you wanted to cancel the reservation 'coz when you said 'Oh man' you made it sound like I was ripping you off." This attitude took me by surprise. I did not want to know how he would treat his customers once he picks them up, so I canceled the reservation right away. read more

Above and beyond from John at Big Island Transportation! He was so prompt on email, assisted my clients a couple of times on their holiday and even organised one of his drivers to pick up a present I'd ordered for my clients when FedEX couldn't assist. Absolutely no hesitation in recommending this company - 10 out of 10 from a very happy Australian travel advisor! THANK YOU! :) read more

Big Island Transportation was a lifesaver on our recent trip to the Big Island. We used their services on two occasions within about a week and had wonderful experiences both times. Starting with the phone conversations with John, I knew we were in good hands. He was thorough, helpful and fair. Our first driver, Stephen was awesome. He was so sweet and gave such awesome info about the island. He's a local guy through and through, which made the ride both entertaining and helpful! Our second trip was with Ryan, who also provided us with a perfect ride. He was super knowledgeable about the volcanos and kept us chatting the entire time. We will absolutely use Big Island transportation for any rides we need when we come back! read more

I needed to get to the airport from Kona, on the day of the Ironman World Championship and with the many road closures, it was hard to find transportation, most people were charging a significant premium and they were not sure they could get me. I called John and he helped me find a ride to the airport and charged me less than half of what other folks quoted me. Thanks to John I did not have to worry for days about how I would be getting to the airport during the event. If you are looking for a transport company in Kona, I would hihgly recommend calling John to help you. read more

Great service! Called to book a few days before our trip. Scheduling was easy and John confirmed several times. read more

First let me start by saying if you are looking for a reliable & professional transportation company while in the Big Island of Hawaii then Big Island Transportation is the way to go! John P. is absolutely amazing! I had a very important work event in May of 2022 and John delivered 110%! I had several dinners scheduled during the week and he wasn't just on time, but arrived early. All of our customers were very happy with his professional service and he's funny! John always kept me in the loop with the status of the pick ups and drops off considering I wasn't present for these events. He reassured me that our customers were going to be taken care of and they were definitely were. John went above & beyond and I can't thank him enough for his professional & dependable service. We will definitely use him on all of our upcoming events. Big Island Transportation is the best! Thanks John read more

Excellent all around. Easy to make reservations, immediate confirmation email, personable, friendly, caring. I arrived into Kona with my 2 young kids LATE , and John was ready and waiting, helped me with luggage and kids. Felt like family picking me up. Delivered is safe and timely at the Hilton Waikoloa. Provided car seats for no extra charge. Amazing. The best. read more

We were in desperate need of a shuttle service to the airport after a dreadful experience with a cancelled flight - so thankful to have Big Island go out of their way during a crazy busy time (Kona Ironman) to ensure we could get our group where we needed to go. Was communicative, friendly, and prompt!!! We were on time and safely transported to our location - the driver personally did an extra trip to make sure our whole group arrived in time for our flight. We will 100% use this service any time we need transportation on Hawaii. Thank you!!! read more

Extremely reliable, efficient, polite and professional. I wrote an earlier review and may have inadvertently misstated my experience with this company. No worries whatsoever with Big Island Transportation; you can count on them absolutely. read more

This review is a year over due. I booked a last minute van with John and his team member was awesome. The van was clean and the trip to and from hotel was perfect! Don't hesitate, these guys are great! read more

Big Island Transportation is one of a kind in all and every good way possible. Very reasonably priced, drivers and staff are filled with the Aloha spirit. I am elated they were a part of an amazing vacation. read more

With cars so scarce and last minute plans, Big Island Transportation was the best decision we made to get around the island. Wonderful service, great rates and always on time. Thank you Big Island Transportation! read more

After calling all the taxi's in the big island I finally found this place. 5 starts they are super nice on the phone on time the drive was super nice and the van was clean! The best part it was $30 cheaper then the taxi. I highly recommend this place so much so I personally listed them here on Yelp. I am not a company shill I just like a good product at a competitive price especially in Hawaii!!! Safe travels ! Thomas read more

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John was amazing. We used him when the 6 of us landed at Kona Airport to Hilton Waikola Village. He called us in Chicago the night before we left (it was super exciting to get an incoming call from "Hawaii" too! and he answered any questions and let us know exactly what to expect at the airport. He was super nice, prompt and awesome. The night before we left Kona, he called us again letting us know who the driver would be the next morning (it was Steve - also awesome) and where he would pick us up at the hotel. Lastly, once we got back to Illinois, I needed an additional receipt for the tip (so that I could get reimbursed for work). I emailed John, and he got it back to me within the hour. I can highly recommend John and Big Island Transportation - they were reliable, amazing, and overall fantastic! read more

Great team! Showed up early, communicative and friendly and easy to get around with affordable rates!

Very nice drivers, on time and efficient. They meet you at baggage claim, take your bags to the van and have nice clean cars.

Incredibly timely, personable and professional service. I felt listened to, cared for, and in excellent hands. I arrived at Kona airport unable to locate a rideshare service and called John out of desperation, having booked my rental car across the island in Hilo, needing transportation. I couldn't have made a better decision in choosing to call this company and I'll always make sure to use them in the future when I need their services. If you're looking for a service that will go above and beyond while catering to your needs, this is the one. I felt safe the entire time using Big Island Transportation, unlike other services I've used. I wish John owned a service near my hometown! My driver Stephen was prompt, knowledgeable, friendly and a great driver. He even helped me with my bags. I felt like I was on a lovely and unexpected tour with a local family member on my way to pick up my rental car. He gave me great conversation, tips on things to do, places to see, and even where the Southernmost bakery in the US is! (Punalu'u Bake Shop) Yum!! 11/10, will use Big Island Transportation again whenever I need their services!!! read more

My experience with BIT was great once again. Staff and service were above and beyond. How did I love BIT, let me count the ways: 1. I was able to talk to a live person and my call was actually returned; 2. Fees were reasonable; 3. Service was totally on time; 4. Staff was very friendly, accommodating to my personal needs and very professional, and 5. I like supporting small local businesses vs. large chains. "I'll be back!" read more

A well run business: arrived early, clean vehicle, driver Ryan was very friendly and informative and drove responsibly. Price was reasonable. Couldn't ask for more! read more

I took my daughter to the Big Island for a Covid-escape vacation, and was surprised that there were no rental cars available. John absolutely saved our trip! He was waiting for us at the airport when we arrived, in a spotless vehicle, and couldn't have been lovelier. He drove us everywhere we needed on the island, including a drive down a foggy mountain road at night, which would have been a real nail-biter in less capable hands, and a stop at our favorite burger place. He was easy to communicate with via text, always early, a delight to chat with along the way, and an excellent driver. I hadn't used a private car service before, but we felt so safe with John, and now would never anyone else for transportation on the Big Island. He's a gem! read more

The company and it's drivers were fantastic. We didn't bother renting a car - so expensive anyway, and just called Big Island to take us to golf, dinner, hotels, airport -- anywhere we wanted. The drivers were engaging, entertaining and helped make our trip fantastic. read more

Great company. We used them 3 times while visiting. They were very punctual each time. They also gave great tips on place to eat and see. 10/10 recommend! read more

Dear Mr. T, you are a wonderful person and I cannot thank you enough for being so flexible. On our way to the hotel Mr. T gave us some pointers on what to do and things that are fun around big island. He even gave us his business card if we had any questions on where to go. When we got to the hotel and found out that the hotel ran out of cars to rent we called him immediately and he took us back to the airport to pick one up. He was so kind and gracious and willing to help in such short notice. I have to say he was better than the concierge at my hotel that i would rather not mention. He anticipated our needs and was sincerely happy to help. Thank you Mr. T for your help you saved our vacation! read more

Excellent, friendly service. Nice, clean vehicles. Picked us up on time and got us to the airport safely. Affordable rates. Will definitely call on these guys again. read more

Big Island Transportation really took care of me during my time on the Big Island, going above and beyond what was expected. Easily the best transportation service I've ever used, communication was easy via text messaging and responses were quick. Prices were cheaper than other shuttle companies, and what I particularly liked was having the van all to ourselves which means we didn't have to share with strangers. Also, while other companies told me shuttle services were exempt from using car seats, Big Island Transportation actually provides car seats or booster seats for free! With great customer service, cheap prices, free use of booster/car seats, and a private vehicle, I will continue to use this company for future travel to the Big Island! read more

Very easy pick up and drop off from the airport to the hotel resort and back. The owner, John was in constant contact with us and the driver RJ made the pickups and drop offs very smooth and pleasant and was very knowledgeable about the island of Hawaii. My family and I would definitely use their company again. Thanks for making our trip a pleasurable one. Mahalo read more

These guys take care of business. our initial transportation fell through last minute (6 hours before leaving) and they made every effort to make sure we were taken care of. More than recommend. If you need to make your way around the island, don't look anywhere else! read more

This is an excellent private car service with a professional experience - well scheduled, reminders, clean vehicles and set pricing. Reminds me of private limo company. Highly recommend. Arrived early and served other customers at the Mauna Lani. Knows the area well. read more

John is absolutely awesome. He treated me and my daughter with such respect. Was always willing to help with other trips, dinner plans, and waited to make sure we had our rental car. The perfect gentleman. Great conversation on an hour and a half car ride to pick up our rental car. Much better prices than Lyft or Uber, and much better vehicle. read more

Steven provided a great tour, of exactly where we wanted to go and even picked us up and had plumeria sticks for me after I was unsuccessful at finding any at the farmers market. John saved us in a pinch after speedishuttle canceled our departure transportation to the airport 2 hours before pick up! Highly recommend this transportation service!! read more

John is the best! He got right back to me, showed up with a big van and even started pulling our bags for us. He also gave us lots of great information about the island. Reasonable price and dependable! read more

Unbelievable service and an excellent way to get around on the Bug Island. John is the best.