I have no idea how this guy has a 4.5 on Yelp. Do NOT rent from him.
We were in a jam and I read pretty good things about Tony so I gave him a call, asked for a clean car because I had our son. We live in Pahoa (near Hilo) so I tried to find his dealership the day before hoping to pick out a cleaner car. We drove around and there is no sign or building for the rentals. We got out and asked a couple people and they told me "there is no car rental dealership around here". I tried to call Tony but he did not get back to me until I was back home. I called him back and explained that we didn't need 4 wheel drive just something that could fit my sons car seat. He offered us a 2003 Forester for $250 a week starting the next day.
We had to drop off our previous rental at the airport and Tony had agreed to pick us up there, he told me to call him and he would arrive in 10-15 mins. I called when we arrived, turned in our other car, and we sat down to wait. It was an hour before he arrived. He picked us up in the Forester, dented front side, broken break light, and FILTHY!!! I stepped inside to put my sons car seat in and there was a spider crawling across the back seat. I opened the spot where you put your glasses and there were molded sandwich wrappers, and ashes in the ash try.
We started driving and he explained everything wrong with the car, airbag light, check engine light, oh and the windows do not go down! The drivers window falls down like 2 inches and you have to pull on the entire window to put it up. (Then it falls down again) . He also told me that I never have to put the 4wheel drive on because it is a 4 wheel drive car all the time. (What a plus-since Foresters are ALL WHEEL DRIVE). We arrived at the super 8 so he could go in and photo copy the rental agreement...one paragraph hand written. We arrived to drop him off in the same location my son and I drove around the day before, I asked him about his office and he said he does not have one here and the only way to see him is to call....We gave him the $250 for the car and a $250 deposit.
We drove the *hitbox home and had it for the week. We didn't use it very much, it was not a safe vehicle, I really thought about calling him and bring it back but decided just to have it for the week.
The day came to return the car. I received a call at 11:06am from Tony, he asked me what time I planned on bringing the car back. I said we would be in Hilo by two (which was the time we picked it up). He told me that the car was due back by 11am and there was a $10 fee for every hour. (Never told this before)
I told him we would come to Hilo and drop it off right then.
He then informed me that he had meetings until 3:30 and that it would be $40 to keep it for another day. WTF? He was going to charge us $50 to bring it back at 3:30, because he was in meetings????
This was enough to put my husband over the edge, but to avoid confrontation I told Tony we would keep it for another day and bring it back in the morning.
We left Pahoa at 10am, hit down pouring rain in the POS car. We called and told him we would be a couple minutes late, he told my husband the car is due back at 11am! (My husband was furious at this point) We were going to take the car right back but since we had an errand to run and we were already paying $10 for the hour we did that first. (Also to defuse my Husband)
We arrived at the "return location" at 11.50 am, I called Tony. No return call, we waited 10 mins then my husband got *issed off and started calling over and over. Tony answered on the 3rd call. He told us 5 mins. He arrived at 12:17pm. I told my husband to stay in the car. Tony came over and looked at the gas tank said, here is $190 of your deposit. I walked away and didn't tell my husband this until we were a few blocks away to avoid further confrontation.
He charges us $40 for the day-because he was not going to be around that day??? And $10 for the hour after 11am (ok?!) and $10 for the 12pm hour because he didn't answer the phone?? and didn't arrive???
Do not rent from this guy! You are taking your life into your own hands, there is nothing at all legit about this "company"!
I found a $16.95 perday mid size suv on Hotwire. read more