Staffs at Discount Hawaii Car Rental were very knowledgeable and they were able to give me…read morerecommendations based on two day plan at Hilo coming off a cruise ship. They responded emails and phone messages promptly and they were very helpful in finalizing my plan.

The biggest money saving tip for the Big Island PERIOD: go with DHCR!…read more After a major screw-up on my part, reserving 9 pm instead of 9 am with Thrifty, I called them up two weeks before my trip to correct the time. My weekly rate of $329 soared to ridiculous $889!! What the fudge!! This disaster was going to ruin my entire vacation. I desperately scoured the interwebs for hours on discount sites like Expedia, Hotwire, Travelworm, Cheap Ticket, etc and nothing remotely better was found. About to surrender, I revised my keyword search and 10 mins later, I found Discount Hawaii Car Rental (DHCR). Not believing the incredibly reasonable rates ($200?!!) for a week on the site, I decided to YELP this one. I contacted Miriam W, an ambassor & megastar in the Yelp world, to double check and verify the legitimacy of this company. Indeed, it's the real deal. Thank you, Miriam! In confidence, I booked and reserved on DHCR's website with NO credit card information needed. Within less than an hour, a confirmation email in my inbox popped up and the edges of my lips began to curl upward (turning my frown upside down). An Alamo full sized car rental has been reserved for almost 40% lower price than the one I made 4 months ago from Thrifty!! When I arrived at Kona airport, everything went according to plan. Needless to say, I was a happy camper. Details: Website: http://www.discounthawaiicarrental.com/ Bonus: FREE additional driver included with reservations, NO cancellation fees. If your destination is the Big Island of Hawaii, this must be the ONLY place you should go to rent your car.

Although I didn't need to rent a car I was looking for some good binoculars for an upcoming family…read moretrip. Tony's name came up as someone knowledgeable on the topic. After getting's Tony honest take on the craft of binoculars I ordered a pair of ScoopX UHD 10x42 binoculars for a huge discount from practically anywhere else. They're great to say the least especially for the price! I can 100% vouch for Tony as a great trustworthy source for binoculars. He'll take care of all your needs. Highly recommended.

This review should've been done back in 2014 when I borrowed the car. Can't say what the set up is…read moretoday. Back then Tony picked us up at the airport, took us to his residence where all of his rentals are mixed amongst other cars used for parts. He gave us an old beat up mini suv. Not the greatest looking car but it did it's job and served it's purpose like a charm! We took it all through Puna and Ka'u. Super light on gas. AC worked in the heat of Ka'u and the heater kicked in during a cold night up Volcano. Got it back to Tony in one piece. Tony took out his completely hand written spot on contract in his spiraled binder, had me sign it, took us back to the airport with more than enough time to leisurely board our plane ride back to Oahu. If you're a creature comforter, Tony not for you. But if just need to get from point A to B, and blend in with the locals, Tony's your man!

Definitely the calmest airport I've ever been to! The staff is really nice, as well. :)read more

This is really a cute tiny little airport. Interesting is how you exit your aircraft right onto the…read moreapron and walk to these cottage type huts which is the terminal. Really nice people

I'm sure the cars are good but we were in line to get our car for over one hour. There was one…read moreperson behind the desk to take care of 30+ people who just got off of a very long plane ride. Ridiculous wait. The car rental is on site at the airport. My tip to you: have someone wait for luggage and the other get in line for your rental car. Not one person came to help the poor woman behind the counter.....poor management. I do have to say that, Elisabeth, was delightful. God bless her!

I'd give them zero stars. Such a long line for drop off that we missed our plane and we were hours…read moreearly. Slowest worst customer service ever.

When we got there the Enterprise window was closed and so we had to get checked out with Alamo. The…read moreguy at the desk didn't ask to see ID and didn't go out to inspect the car with us. He just gave us papers and said "your car is in stall 5. If there's any damages just take pictures of them." Given, it was near 6:15pm at this point and getting dark. I didn't like that we didn't have someone check out the car with us and agree on any potential existing damage, but I also understand there was ONE guy working two different company's check outs. Drop off (after hours) was easy and we received our check out paperwork and final costs by the end of the same day.

Clean car. Nissan Rogue. Fits 4 adults fine and went up to the Volcano National Park no problem…read more Pre- registered and fast checkout.

I'm a hertz presidential circle member. I'm used to walking to the lot and just picking out a car…read more They don't do that at the Hilo airport. You have to go to the desk to across from the terminals and they physically hand you your keys. This is fine but it also means you have to wait in line with the tourists. Depending on your luck, it might be awhile. Once I got to the register everything was ready, my reservation was there. I think they verified my id and I was on my way. Returning the car was the same thing, you have to physically wait in line to return the keys. So maybe leave yourself some time but Hilo isn't a super busy airport so you should be ok. Everything else was totally fine.

Our flight arrived a few minutes early, but there was no way we would Beasley to get our car early…read more The spirit of Aloha was not with the folks at Hertz /Hilo airport. Several folks in front of us reported issues with their cars. Not good. Our car had cosmetic issues, but we noted them ahead of time and went on our way. Turn in was ok, they noted that the car was taken with cosmetic issues and they were not our fault. Still not very friendly staff.

I've been an Avis preferred member for several years. This is by far one of the worst experiences…read moreI've had. Little to no help, extra charges and fee's, and zero communication on correcting billing issues.

I am preferred member and never had service as bad as I got from this location. I rented jeep on…read moreJan 2nd, broke down two days later, returned it two days later at nearest Avis in Kona. Person there was very helpful and replaced the jeep with another. I returned that jeep to same kona location at end of my stay. After a few days I got bill from Avis Hilo charged to my account for around $3000 that should have been $300. Their reason was because I returned car to other location. Yeah, because it broke down and even so would never constitute a 10x increase. I've been dealing with this for a month now. Did get email two weeks ago from Chauna Heu, rep from Hilo site that she put in an adjustment, however two weeks later nothing and no more responses. I am very disappointed in Avis, especially as long time preferred customer. Hope they fix this soon.

These rental car companies that don't even provide a shuttle from the cruise line port are crazy…read more If they would just provide a shuttle people would flock to their business. Cheap and sad.

It was easy to book the vechicle I wanted online with car and booster seats. The Hilo Alamo staff…read morewere very nice and receiving inspector was very thorough (MAKE A VIDEO RECORDING OF YOUR ENTIRE CAR BEFORE LEAVING THE LOT. The return inspector went straight for a dent i didnt notice upon pick up, but because i took a video of the whole car prior to leaving the lot that showed the dent it was dismissed). It was nice getting a support text from customer service after receiving the car that i could reach out to them if i had any questions or concerns. I also loved having the option to modify my rental for an extention because I needed an extra 30 minutes on my original return time. Will definitely use alamo again.

Update: Thrifty has "so graciously" offered me a refund of a…read morewhopping $25.00 (twenty five, yes.) I paid more than $25 having it cleaned. I will not be renting from this company again.

Arrive 12/3/25 7am lady there was not welcoming at all and didn't give us any option since we had a…read moredebit card. Was gonna hold $800 on a 2 day rental and do a credit check like geez we renting a car not buying a house!! My ohana was deciding where to have breakfast and tita from next door national rental heard us and offered places to eat. As see was more than willing to help us I ask if she had any vehicle available and boom she was super accommodating we ended renting our vehicle from national. She had so much aloha and smile through out our transaction. Held 3 days rental on the debit card and we was off and ready to go to our ohana funeral. Thrifty you can learn customer service from your neighbor national!!

Sad but true the Thriftys policy sucks. Additional $13 just for Jerry to drop off the car instead…read moreof me. Stupid. Anyway. Off we go. Sidenote. Thanks to the teller guy for upgrading us of his own accord to give us a minivan to accomodate our two bicycles.