Why does this always happen during the Summer months? I come home from work yesterday and notice that my house is hotter than outside! Good thing my house has 2 AC units(upstairs/downstairs), so I made an appointment for the next day for a repair tech. I get a call from Jennifer that the tech will arrive between 10-3 and get another update that the tech is on the way. My tech , Ken, quickly finds the cause as a bad contactor, shows me the bad part (that has tons of filth on it) and replaces it. Ahhh..... cool ac again. Accutemp will always be the best for me as not only are the office personnel and techs always courteous and friendly ( a lost art in 80% of business nowadays), but their updates and prompt service has made me a customer for life. Gotta keep up on those Season maintenance to keep my outside units clean! read more

We used this company last month at one of our projects in Scottsdale, they replaced a cooler/freezer unit. The project went smoothly and Joe M. was my contact from start to finish, he was wonderful to work with and he went above and beyond to make sure all was well. read more

Had some opportunities with another A/C contractor, so I returned to yelp to find another. They were very professional, organized, reasonably priced, responsive, and catered to my specific needs. I will use them again. read more

I echo what one reviewer said about the receptionist. She made me not want to use this company. I told her I was out of town and couldn't get there until 3pm but she was very precise that the time frame had to be 1-4 and if it was after 4pm they would go into their costly weekend rates. She was also very precise about what the service call would cost me within 30 minutes and how much it would increase in increments after that! I'm sure she was just saying what she was told to say but, geesh, she scared me away from using this company! read more

Services were good, prices were reasonable. That said, after a few months of seeing insulation drop through a vent i climbed into the attic to find some of the duct blowing into the attic and not connected to the vent (I love spending $$ on cooling my attic....keeping it comfortable for the roof rats). That said they were very responsive. I had it done in the winter so once we hit 115 in July i may bump or drop them another star :). read more

This is the best AC business I've dealt with anywhere. Reliable, polite, professional, honest, and competent. Reasonable prices. And they don't try to sell you a bunch of crap you don't need. Highly recommended! read more

I'd like to thank Chrissy for making this right. She charged me for the service that I received and I greatly appreciate her excellent customer service. I will now consider AccuTemp for further A/C work. read more

I needed same day service on my A/C when it stopped blowing. They were able to send a technician out within the time frame they initially scheduled. They arrived and quickly diagnosed a bad blower motor. The office staff was able to locate a factory replacement motor on the other side of town. The tech's went to pick it up (in rush hour traffic) and returned to install it. They kept me informed of what they were doing and what it was going to cost. The motor was covered under warranty! I paid for the labor and I always felt they were giving me an honest assessment of what was going on. They will now be my go to company for annual A/C check-ups and anything else I need. read more

We highly recommend Accutemp. We had a couple of service calls on our old heat pump which were very satisfactory. When the heat pump died, we bought a new system from them, and installation and a couple of maintenance service calls since have been excellent. But, we would not buy a Carrier Heat Pump again. Works fine, but the "programmable" thermostat is just too complex, and difficult to understand and program. And the system won't accept non-Carrier replacement thermostats. read more

I used AccuTemp to install a new AC but it was also a good product "Trane" which they were able to get finance for us. They recommended to go 1/2 ton larger than required no bigger which makes it easier on the AC to run. They did an excellent job installing and only service 1 time in 25 years to replace a capacitor (200.00) and still running strong. I see a lot of stories here but no mention what brand AC they have or installed. The first tech that came out didn't find the problem thought it was the thermostat, when they didn't seem to work they sent another guy out and that tech was I have to admit didn't do a good job at first seem pre-occupied with personal stuff on the phone and left, I had to call the company and they call him back out that's when he got busy and found it was the capacitor and it's been working great ever since. I don't believe in the seasonal maintenance stuff. Not broke leave it alone less hands messing around the better. read more

Of course, the AC breaks down when it's 111. We've used AccuTemp for years and have always been very happy with their quality and service. Tonight they were here in less than 2 hours, diagnosed the problem quickly and had the part to fix it on the spot. I'd have hugged our tech, Brian, but we were both sweaty . Highly recommend! read more

This is the best refrigeration company I have dealt with. Ken not only provided excellent service, but also offered a more reasonable alternative to a new system, which another company recommended I needed. His professionalism, knowledge, ethics and customer service, was very commendable. read more

Last week, I called AccuTemp Refrigeration based on reviews from Yelp. We moved into a new home and needed to see if the AC was working well and up to snuff. We set up a schedule easily for two days down the road. Ken was our technician. He came right on time. He checked everything in the attic and noticed a some potential for the clogging of the overflow system. He made a $20 adjustment to ensure good drainage. Next he looked at the unit (17 years old) and indicated that it was still in good working order. We also had some rattling noise that we could hear, so we were expecting a condenser problem or some other problem in the ceiling. It turned out that the vents rattled when set a just a particular angle. He adjusted them, no more rattling. Total cost...$80 for the maintenance check and minor drainage adjustment. During the whole process, Ken would provide instruction on what he was doing and the potential problems and solutions. He was very informative and honest. I would recommend Ken and AccuTemp to anyone. They were very good. My mother is going to call them soon to service her AC. read more

I was having trouble finding someone to come out and take a look at our AC unit - my home warranty company said the soonest they could get anyone out was in two days. Not okay, considering it's 100 degrees out and I have a baby in the house. I called AccuTemp and they had someone at my house within the hour. The woman who answered the phone was very friendly and understood my situation, and Ken, the technician, was superb! He found a few other issues in our unit that four previous contractors had not seen, and I'm very grateful to him for pointing out these issues that could lead to future damage. I was very impressed with AccuTemp and will continue to do business with them in the future! read more

I discovered AccuTemp from the Carrier website. I was having a problem with my other authorized dealer because they wanted to charge me a "diagnostic/trip charge" for all warranty covered issues. AccuTemp does not charge any additional fees if the repairs are covered under the manufacturer's standard or extended warranty. I knew I had a warranty issue from this other dealer's inspection - for them to come back out to do the repair would cost me $75. I spoke with Heidi who explained there are no additional fees on warranty related repairs, Heidi was able to get me a same day appointment, and Kevin even showed up early after a courtesy call was made to find out if that was okay. I had a conversation with Kevin about a thermostat issue, and had to leave before he was finished so I couldn't show him my issue, I called Heidi back to discuss and she took the time to investigate it with their technical department and even looked up some documentation to walk me through the procedure to program it - the manual said to contact a dealer for reprogramming. I could easily see how another dealer would have wanted to send a tech out and charge a fee. All of this was done on the first day I ever spoke to anyone at AccuTemp! It's hard to find an honest, friendly, caring group of individuals in any company these days - let alone someone who is knowledgeable and willing to do a little extra work for no charge! I will continue to use AccuTemp and I will continue to mention their service to others. DON'T HESITATE TO CONTACT THEM!!! read more

Great service and attentive quote for an a.c. zone motor replacement. Kept me in the loop on timing not ship the part in. Then quick scheduling and a friendly and efficient tech for a good fair price. I recommend and will call them first for my a.c. needs. read more

Great company with excellent service. They dont commission their techs so you dont have to worry about being upsold just so the tech can jack his truck up. Had an issue with our AC and they fixed it quickly. Highly recommended. read more

117 degrees and our AC finally bites the dust. David, from AccuTemp, answered all of my questions within minutes of contacting him. He had a quote the next day and install shortly after. The company is honest and reliable, I am so happy that I chose to go with AccuTemp- I am finally feeling the cool air!! read more

Another great experience! Well since the las great experience I just had another. The Tech, Ken, sure knows his business. Great personality as well. No problem recommending this company. read more

I have an 11 year old unit that has a bad compressor and was quoted by another big name company that it would cost me $3000+ to replace but that they recommended an entirely new unit for $11000+ with a very demeaning sales person. Due to such bad experience I started calling other companies to get comparable prices for both services to make a more informed decision. Mind you this all happened on a Sunday. When I called Accutemp, they were super helpful and very profession. They took the time to give me advice over the phone and help me understand the pros and cons to replacing the compressor vs getting a new unit. Their quote of $6000 for a better unit was considerably cheaper than the lower end unit from the other guys at $11000. Their quote of a new compressor was lower as well. I appreciated the honesty, sincerity and the guidance and would highly recommend this company to anyone having HVAC troubles. Thank you AccuTemp for your professionalism! Through our experience, we did get the big name company to beat the price quoted by AccuTemp, as well as pay for our two night hotel room stay due to their technician's previous incompetency. Even though I truly would have rather had given my business to AccuTemp, the 10 year warranty package the other company gave us for free couldn't justify me telling them to go jump off a bridge so that I could use the more reputable AccuTemp co. Please do not hesitate to use this company. If I could travel back in time, I would have started with AccuTemp from the very beginning. read more

I was in need of replacing my air conditioner. My son suggested I go with a Carrier condenser, so the first thing I did was go on Carrier's website which offered quite a few companies to choose from. I picked 3 and did my homework ... Better Business Bureau and read reviews on yelp. AccuTemp had nominal, if any, unresolved complaints and great reviews on yelp. David Bird was very responsive to my numerous questions. His willingness to hold discussions with my son and his patience with me made me feel very comfortable to move forward with AccuTemp. The installation crew, Ric and Anthony, was punctual and conducted business in a very professional manner. They answered any questions we had, installed the unit in a timely manner, and above all left my condo clean. I would not hesitate to recommend AccuTemp to anyone. read more

Our air conditioner conked out in the middle of last night. I called the 24 hour number for Accu Temp - actually found this company on Yelp and liked the positive reviews. Within 2 hours of my initial contact, Mike W. came out, figured out the problem, left to get a new pump, installed it and evaluated the system for any additional issues. He was extremely helpful and professional. I am very pleased to recommend this company to fellow homeowners in the valley. It's nice to know that when the temperatures are in that July August range, this company goes above and beyond to get your home livable in such a timely manner. read more

Accutemp service has been incredible. I have a business property. There maintenance contracts and impromptu service is incredible. My units have gone down frequently due to the monsoon storms and there is no question accutemp has fixed them as soon as i call. Thank you for your continuing service and dedication to the warranty. I would highly recommend them to all customers. All service technicians have been courtesy and dedicated to assisting my business. read more

Two years ago i had my entire air conditioning unit replaced for $7000 dollars. i was really impressed with the service, price, etc. I always renewed my preferred customer agreement with them for 150 every year so that they can service my unit for free and maintain everything. December 2013, my thermostat broke and blew a fuse in the unit. i thought that because it was a newer unit and my parts were under warranty that the service would be free. I called and Sandy was wonderful! it was an emergency service and she was friendly and Brian (the technician) came out quickly and was very friendly. Because it was a weekend, it was considered an emergency service. There was a 69 dollar emergency service charge, which was reasonable. They replaced my thermostat with a downgraded version and said the charge would be $199.00. I thought that was outrageous considering you could buy the same thermostat for $50 at lowes or online. Brian explained he wasn't sure if the warranty covered the parts and they wouldn't charge us until Monday after the receptionists called. Brian was very nice and explained he just wanted to give me the worst case scenario. I was not contacted on Monday. I called later in the day to confirm the price. they were going to charge me full price ($450). I explained I was confused why my parts warranty did not cover my thermostat. They told me they only over the unit parts. My parents had this same issue and their thermostat was covered under the warranty. When I explained this, the receptionist said, "Yeaaahhh, probably not." I was a little offended by the comment. Especially since i work in customer service and try to be an understanding customer. I explained I was really upset about the price of the thermostat because it was a downgrade from our original and way more that the price of our original. She said "yeah, that's because of our factory warranty. There is really nothing we can do now that it's installed. You could buy your own and we could install it, but we would still have to charge you." I replied, "I completely understand the warranty thing. We can't get our money refunded if we buy our own?" "Noooo, there is nothing we can do." After this, I thought I would have my husband call. He was as confused as I was. They gave my husband a different answer. They told him they would remove it and give us our money back." That is what we did and we were happy with the service. Brian did not charge us for coming out to install our new thermostat which was great. Four days after, i still did not have a credit on my account for the amount that should have been given back to me on my credit card. I called in and enplaned I wondered what they status was on the situation. They transfer ed me to Brenda, who was very rude. She told me, "yeahhhh, looks like we credited you on the 17th of this months, sooo there isn't anything we can do on our end." I said, "Okay, it just hasn't shown up on my account. it was a credit card and it's been four days with no credit showing. Is there usually a lag?" She said, "Well, no but that's not on our end. you will have to talk to your bank." I completely understood this, but feeling a little helpless i asked if I could have an e mailed receipt. She kindly took my info and said she would e mail me immediately. I never received my e mailed receipt. Then, I asked, " If this doesn't show up. What should I do?" She sighed exasperated with me and said, "Weeell, after all this holiday "crap" you should call us back if it doesn't show up and we will see if there is anything I can do. It's not our fault it isn't showing on your statement." I asked for her name one more time and said thanks. having bought a unit two years ago I would have thought the customer service would have been better. There were some individuals in the process that were so helpful, but the receptionists have really put a bitter taste in my mouth about their organization. Being in customer service myself, it is never okay to use the word "crap" with a customer. You don't know me, you don't know if i could take offense to the comment, you don't need to use words like that. It makes you sound sloppy and careless. read more

The technicians were great, but the office staff was lacking. I called three times as the technicians were not on time. They were almost 1.5 hours late. I called the office, but it went to voicemail. I stepped away to tend to me garden and did not receive a phone call that the technician was at my front door from the office staff. I would not recommend this company. read more

DO NOT USE THIS COMPANY!!! I am a landlord and unfortunatley currently out of town and this company totally tried taking advantage of the siutuation! My AC unit was acting up in 110degree temp and they sent a tech out who totally misquted and later to find out mis diagnosed. For what they needed to replace they qouted me $1700. I thought this was high so I called 2 other companies through Yelp and the 2 other companies qouted me $1010 and $990. Then when I declined to use them and I told them exactly why, she charged me $195 for 3hrs of examination when it probably took 1hr and that was to call around for parts. I will never use this company agaion and totally advise anyone to stay away! read more

I called Monday morning during a heat wave and said that our unit was not cooling down as much as it should a hot afternoon. They said they either could come out in the afternoon or the next day, which--considering we still had a/c and it was cool at night--was fine. They did keep in touch (it was the next day), and I found the technician to be on-time and responsive. (Some freon just needed to be added.) The service call was $65 and the lb. of freon $25, so it was very reasonable. He told me the techs work by the hour and not on commission like some companies, so they don't try to sell you something they don't need. I definitely would use this company again. read more

i saw the good reviews on yelp so i called accutemp for a price quote for an ac check up... the receptionist asked if i was a srp or aps customer. i have srp. right now they are running a special for srp customers for $30 for a check up! (a great deal.. normally its 70!) i was going to be home from work for a few days, but they didnt really have any openings until the end of the month.. the receptionist was able to fit me in so i didnt have to have a friend come over and wait for the technician when i was at work... ken came out to look at my system. he was super kind and friendly. he explained the parts of the unit to me and what to notice if there are problems... and he answered all of my questions (and i had a bunch..!) super pleased w/ my experience w/ accutemp! :) read more

Funny how 24 hour emergency service offering companies never seem to have anyone available until the next business day afternoon.

Two other AC companies were going to charge me double for the same fix. Accutemp has a new customer for life! Highly recommend!

They changed my ac 6-7 months ago. The price was good and installer did a good job. But the customer service is not as good. I got the filters after making some calls. The ac is making very loud noise also, they came and checked but couldn't fix it. I was promised $200 aps rebate but i haven't got it yet and haven't received call back from accutemp after several follow up call. read more

One of my A/C units went out on one of the hottest days in the valley...120 degrees today! I found AccuTemp on Yelp and decided to give them a call. They have emergency service on the weekends and while you pay extra for the emergency service, it's worth it when you need them at the last minute on a Saturday. The customer service was amazing. She made sure to let me know the costs and while they were super busy today (not surprising with this heat), she said she would keep me up to date if they could get out to me. She called me twice just to update me on the status and they were out to my house much faster than I ever expected! The tech walked in and got straight to work. He didn't waste any time and had the unit fixed in minutes. (It was a capacitor) The price was very reasonable and he didn't try to sell me anything I didn't need. I would highly recommend AccuTemp and while I hope I don't need A/C service anytime soon, they will be the ones I call if I do. A+ read more

Excellent Service. My heater stopped working and Heidi dispatched a technician within an hour. Seth got it back up and working after getting a replacement part. Both were courteous and professional, and they made the experience stress-free. read more

My experience was very good. Ken was my repair person. I always cringe when repair people come out to do work. While my repairs were not cheap, I thought the were reasonable. Same day service and really prompt. Nice since the temperature is so hot. I would call again. read more

I can fix most anything but I know nothing about residential AC. My unit wasn't working, hottest week and setting records in Phoenix, had no idea who to call or what to expect but was expecting the worst. Mike was the tech they sent. I was pleasantly surprised when he got to the house same day we called and was just a super nice and knowledgeable tech. I was fully expecting with the high demand this week to get hosed but they were fair and honest, .They didn't hit me with an "Emergency" or "Same Day" extra charge! I didn't feel like I was getting fllim-flammed by them either. AccuTemp and your Rep/Tech Mike have got my highest referral going forward. I'll actually have my unit serviced regularly now that I'm not terrified to as so many people I know (18-20 range) that have had their unit serviced said it quit 2-3 weeks later and had to buy a whole new unit. Mike deserves a pat on the back and maybe a bonus to go with that pat on the back!! When you need service, forget the rest and call the best!! P.S. Not one of the other companies I was referred to by others even bothered to call me back! Four days have past since I left messages needing my unit serviced. read more

so you write all this, but still your company didnt close off my gas pipes in closet, have photos if needed. thats terrible work ethic and i still stand on my first comment. and no i didnt just drop this case because two of the guys talked in circles to justify this mess. read more

Their tech showed up the same morning I called which is great for response time for an AC repair. He took a long time but couldn't get the unit running cold. He seemed to be hung on selling me a newer unit instead. The next day a tech from a different AC company got it running in just a few minutes. Eventually I did replace the entire AC unit, and the price I paid was well below the Accutemp estimate. read more

Yelp reviews sent me to this Company. They were a second opinion for repair over a personal recommendation. I was blown away by the professionalism of the technician and Dave ( install coordinator?). I would have given the company 4.5 stars but the original phone call to receptionist / assistant/ call operator was off putting. Kind of an air of arrogance. Made it past that to the actual nuts and bolts of the operations and was very satisfied even though the news was a unit replacement at $4k. Within 24 hours a crane was onsite and replacement complete. Then I received a phone call from Lisa for payment. Same attitude, coldness, indifference to my business. It's tough to see the people actually doing the work in the field professionally, honestly, and promptly get tainted by the phone answerer / bill collector. Fix that problem and this company is amazing. Overall still happy I chose them for my repair. read more

Pretty lousy owners. We've been a customer for the last 6-8 years in good standing. Our three year old was run over last year by a 14 year old kid - we're paying the medical bills. Our AC unit is currently not working - 90 degrees out. Inquired about financial assistance in paying off whatever the charge was over a 2 or 3 month period due to the unusual circumstances involving our child/medical. No call back. When we followed up, the owner didn't bother to even get on the phone - just relayed 'No'. Pretty LOUSY as an owner and a company. read more

I had problems with my a/c all summer. I had Brad the handyman out and he couldn't fix it. Then Precision from Chandler who changed a capacitor and still my a/c lines were freezing up. On my 4th call I tried AccuTemp. Mike came out and determined I had a clog in the expansion value. He cleaned it up and the a/c has been running great since. I would definitely use this company again. read more