Had a rough start but once we got Radal involved it was finished in a day. Took about a month for what I expected to be done in a week tops but Austin stuck with it and it was done professionally. Be clear eyed about your expectations. I was super frustrated for a moment but Austin stuck with it and helped me a lot. The system was a little mixed up about the status and I think that contributed to the confusion. read more

On 06/03/2026 we contracted Acculevel to replace a sagging support beam in the basement of our home in Madison Ohio. They submitted their plan and obtained the required permit through The Lake County Building Dept. and the plan was approved 06/18/2026. On 07/30/2026 the work was performed and the inspection was performed on the following day. The Building Inspector has a few things that need to be addressed by Acculevel in order to approve the permitted installation. The building inspector submitted his comments to Acculevel for resolution. It is currently 08/22/2026 and neither I nor the Building Inspector have had any response from Acculevel. I have tried to contact them through their service department and my project coordinator (Antonio) and the contact person provided to the Lake County Building Dept and have not received any information or followup from them. My remodel work is on hold until they get their permit approved. It "appears" as though they have no intention of following up to bring their work up to code. I will update this review if we are contacted by Acculevel to resolve this issue. read more

No communication and charged us thousands for work they did not complete. The project took months in the planning stage and we reached out to our project manager (Jason) many many times and he never replied to our phone calls or texts. This required me to reach out to their headquarters to just reach my project manager to ask my questions. Ridiculous. The day before install, I send many detailed photos asking if we were good to go, in which Jason said we were good to go. I destroy have of my basement to make room for install only to find out that they can't install due to "unforeseen circumstances" involving the dampness of my basement as well as some missing concrete. This left my home waterless for 4 days as they wanted to install before the weekend. Again, no response from Acculevel until I call their HQ to get into contact with my project manager. I get assigned a new PM and he also ignores me for weeks after begging for information. Then Acculevel reschedules, completes half of the full project work and charges me the full project amount. In the thousands of dollars. I could not in fair conscious recommend Acculevel as they ripped me off of thousands. Incompetent leadership, non existent communication and they charge you for the privileged. read more

i have absolutely nothing good to say about acculevel. I was assured the job would resolve my issues the truth is none of my issues were addressed. I have brought this to their attention but it falls on deaf ears. Acculevel is an extremely unethical company that deserves to be shut down. in reality I don't believe they are going to make things right because tgey have shrugged off my concerns So I'm going to pursue legal actions if the issue is not resolved this month of October. read more

I would give a negative 5 if Icould. we got an estimate for crawl space encapsulation in our Michigan home in April of 2024. The salesman, Austin, was in the crawl space for over an hour, we have a high water table so it's pretty wet down there- But he says "no problem ".There was 2" foam boards on the walls for additional insulation so, thinking that there was better product made now I specifically asked that if we did some cleanup and removed the old foam boards would they install new ones, Austin said yes (in front of me, my wife, and son) so we removed it all. I had trenches lead to the original sump pump and it was uneven in places so I asked if that would be leveled, Austin said yes. He asked where I wanted the pop ups to go - up to 30 feet from the house is included in the price. I showed him He measured and wrote it down. We decided to finance so I filled out the information for that. Got a notification for the install date but never any other paperwork, no contract, no warrenty info, no folder. With any information at all. This is our vacation home a couple hours away and I was not able to get there until Friday. The installers showed up on Wednesday and were packing up to leave when I got there. They wanted out of Dodge so he gave me the quick walk around. The drains were nowhere near where they were measured out to be (with Austin) , the gro was not leveled at all, the membrane was sloppily taped, and what was that other thing?............... oh yeah, NO INSULATION!!!!!!!! He told me he didn't have any notes about what was to be done other than just an install. He moved the sump pump to the other side of the house which is under our bedroom but never contacted me about it. Then told me me that I get thirty feet of discharge from the pump so moving the pump changed were the pop ups went. Then he tells me it was too wet to level the ground and to wait a month or two for it to dry out and he would come back and ta care of it. That was in April. After numerous calls with apathetic customer service people they finally sent out Devon In July. He has no idea why he's there other than maintenance. After explaining everything to him and telling him our crawlspace looks nothing like their brochure he says, I'm paraphrasing here," yeah, we hate those things cause it doesn't look like that a lot". He also said they typically don't install insulation or really level the ground much!!!!!! Segway to Tom the customer service advocate. Except, he works for and gets paid by Acculevel sooooooooo. After several calls making it clear that at this point I just want their product out of my crawl space TOM leaves a message that says "after a thorough investigation of the matter they feel no other action will be considered but let us know if you have any further issues with general maintenance. Thorough investigan? I offered to send video and photos. They never offered to send out any manager, never offered any kind of compensation for the insuLatino I removed (because I was told they would install new) NOTHING BUT A TOUGH @#$& CARD. I'm contacting the Michigan licensing bureau the BBB and we'll be attending home shows that we kn Acculevel will be at. Hopefully we can save someone else the misery. read more

I hired this company to waterproof a 7ft. wall in my basement, while they were working they knocked a hole in the wall with their excavating equipment. They also knocked out a door and half of it's frame....it no longer fits in the frame. The wall is in WAY worse condition than it was before they began, now they are claiming that they didn't do it. They left cracks that are nearly 3" wide in the wall, I have started arbitration proceedings, but they are now ghosting me. read more

Avoid this company! Unfortunately, our experience with Acculevel has been extremely disappointing and stressful. We were told our basement waterproofing project would take approximately three days. On day three, the dumpster was picked up even though the project was nowhere near complete. The city inspector was also scheduled to come on day three for the pre-inspection, only to arrive and find that the project wasn't even close to being ready. No one had communicated to him that the project was not ready for inspection. We were assigned a "project manager," but he has never stepped foot on our property to manage or oversee the project. The crew also told us they have only been working for the company for approximately two months. Our biggest concern is that our basement has experienced water intrusion in the past, and we currently have no working sump pump while substantial rainfall is forecast. It is extremely stressful to have a waterproofing project underway while worrying that our basement could flood. We invested a significant amount of money expecting professional workmanship, communication, proper oversight, and peace of mind. Instead, we have been left frustrated, concerned, and questioning how this project is being managed. Based on our experience so far, we would strongly recommend doing your research and asking a lot of questions before hiring Acculevel. read more

Good music,very poor service.Owners spend a lot of money on entertainment but bar staff cannot keep up!

Absolutely the worst company you will ever work with. They don't have any backing for their warranty, they don't have a business license, they don't answer the phone. They won't do the job correctly if at all and they won't refund the deposit when you eventually realize its a scam and want to cancel. Buyers beware!!!!​ read more

First the backstory: We put a small room addition on our home 20 years ago. The room addition was built on a 4' crawl space foundation, while the older main house it butted up to had an 8' standard basement foundation. Over the years with the freeze/thaw in the ground, compounded by the dryness in recent years which shrinks the soil, the room addition was sinking ever so slightly at the end farthest from the main house ... 20 feet away. Sum and substance, the far end of the dining room had sunk about 1" causing it to pull away slightly from the main house at the roof line. We got five quotes to repair what had happened. Acculevel did the work to earn the job. The field agent for Acculevel (Dan) was excellent; he took his time and really went over the room addition in detail. He agreed with what the problem was and proposed a series of six helical piers on the exterior to stabilize the room and possibly lift it back up. His analysis was so thorough that he also found a foundation crack inside the crawl space that needed repair. Only one of the other firms that quoted on the job went to the effort Dan did. We decided to go with Acculevel. Acculevel was willing to negotiate some of the language on the contract, and this made it fair to both parties. They originally wanted 50% down, but since the job wasn't to be done until six months later in the Spring and they only needed to do permit work and an engineering report, we agreed to 25% down ... with the other 25% when we received a copy of the permit and engineering report. Very reasonable by all parties. Hint: Always read the contract ... because what's in there is for you and them. When the day came to do the job, the two employees they sent out ... Ricardo and Orlando ... were also tip-top. They worked hard and long hours, hand dug all the pits for the piers, set the piers in place and called it a day ... it was a 10-hour day not counting their travel time. The second day they screwed the piers into the ground (a couple were screwed in 17'), mounted the foundation brackets (essentially large heavy duty "L"-shaped brackets), and used bottle jacks to ratchet the brackets up firmly against the footing. After jacking the room up almost back to perfect, they back-filled, tamped, and replaced all the landscaping that had been disturbed. In the end, the room was stabilized and lifted back up to approximately where it had been before sinking. We did not see any wallboard cracks in the interior of the room, which is a small risk you run when you jack the room back up. As the contract stated, the work performed was warranted to stabilize the room, but not guaranteed to lift it back up. We were very happy with how it turned out. If we had to nit-pick anything, it would be dealing with the home office back in Rossville, Indiana. They are often hard to get a hold of ... you end up leaving messages and hoping for a return call. Acculevel serves six or so states and have been growing very fast, so they get some slack in this area. But we were so satisfied with the work and the result ... especially the field agent Dan and the workers Ricardo and Orlando ... we wouldn't hesitate to recommend them. read more

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I live in Kansas and used acculevel to try to solve a water issue in my basement. They told me it was my driveway and carved out a length across the driveway to put in a drain. I have never seen such an unprofessional job. They left me with gaps on both sides of the drain which they tried to fill with rocks. I asked to have a supervisor come look at the work and they said there was no supervisor. I refused to pay the contractors and told them to have their company call me. Crickets. Do not use this company for anything. Looking for an attorney. read more

Getting the run around on structural damage. No one calls me. Claim that they are not responsible for poor performance. If no contract I'm speaking with my attorney read more

Acculevel is not a company you want to contract. Poor quality work - created more problems than they solved Poor customer service - can't get a hold of anyone responsible Poor response - if there is a problem takes a month to respond Wish this site allowed posting pictures. If you saw the work they did you would not use them. 2 days work was over $18,000 they are not cheap. They also charged me more when on site. and wouldn't continue until I agreed - you are hostage. read more

I hired Acculevel to install a complete water drainage system for our house on April 13, 2026. After seeing high ratings on the internet, it seemed like it would be a good choice. Also, had a friend say they were using this company for a lake house in WI and at that point in time, they had a positive experience. Well, needless to say that all went to hell quickly for both of us and we were left dealing with issues with this company. My friend's issues even far exceed what I experienced. My opinion based on the facts below, FIND ANOTHER COMPANY. I am well aware that things can go wrong during work to delay things, but the problem isn't the fact that a pipe was broken. It's how it gets handled and how you treat your customer. Acculevel does NOT communicate well at all and doesn't handle the issues that arise in a timely manner. A two-day job took 3wks all because they wouldn't get a check cut for the first plumber at time of work even though they were willing to have him do it and get it done. I am very familiar with business and operations, and the company should have something already in place to handle emergency repairs in a much easier manner. If they had, the entire job would have been done in a week and it even would have cost them much less. If I hadn't kept calling and emailing, I have no doubt the project wouldn't have been completed in 3wks either. It is very disappointing to not be able to refer this company to my neighbors, since we all have older systems and theirs will also fail at some point, if they haven't already. It is a very expensive home repair and stressful situation, but they really did make me feel abandoned during the process. If you choose them, be prepared to question everything as it is happening and watch how it is being done. When they don't answer your calls, keep calling and emailing. Whoever you have do your work, pay for the Utility line Insurance like I did. You may need it like I did. I should not have had to be sitting at home waiting for so many days just in case someone showed. I should not have had to hound them to get the work done. I should not have had to get a regional manager involved in order to get the work I paid for complete. I should not have used this company. The following is a chronological account from start to finish with this company. Jason, the salesman was very nice and personable all while explaining their system and what it includes. My husband and I talked with him for quite a while. We signed the agreement that day and began our demo of the basement to prepare. Here is the timeline of problems with Acculevel that I endured. May 5th - received text saying our work was scheduled for June 4 & 5, 2026. June 4th (Thurs) - the 1st crew arrives, begins the breaking up of concrete, existing pipe gets cracked in the process and needs repair. I have a plumber and the village inspector come out the same day to look at it and explain to the crew what now needed to be repaired. Crew lead relayed info. to his boss and they continued with the concrete demo. June 5th (Fri) - The same crew arrives with only half of the concrete needed for the job. Why? I inform them of a private gas line and location (clearly spray painted) in yard so they don't hit it when installing the discharge line. The crew did NO work outside and installed the half concrete they brought with. They left that day without giving me any info on when the pipe repair would be complete, when the drainage system would be completed inside/outside. He said I don't know who or when someone will come back but please sign these papers on the work we did and make note of what was still left to be completed. I literally had a mess, incomplete work and no working pump with no information on when this would be resolved. June 6th (Sat) - I made many calls and left many voicemails for the crew supervisor, Acculevel main number and the salesman. No return calls from anyone. June 8th (Mon) - After doing my own digging around, I got the numbers for the local (Brian) and regional (Mike) Operations managers to ask what is going on with my job. Mike says he will work on getting a plumber for estimate and crew out for Wednesday. I say how ridiculous this is and I shouldn't have to wait a week to get the repair done. Acculevel approved the repairs of plumber I had come out week before but since plumber wouldn't accept credit card, Acculevel said he would have to wait 2-4 weeks for a check. Now I don't know why they think that would be acceptable waiting so long to pay him, but they couldn't do better than that. So now they had to find someone to do the repair while my basement is open and puddling with water in area not covered with concrete. PLEASE SEE PHOTOS FOR REST OF REVIEW. Lengthy but important to detail. read more

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When the salesman came out, I expressed 2 concerns: when we had heavy rains, the rainwater would come into the house, flooding the laundry room and from there, it ran into the garage. The rain also flooded my patio and when the rain receded it left a film of mud everywhere. Those were the only two things I wanted fixed. The salesman was very positive about their ability to do this. No problem. So the workers were here and I questioned how what they were doing was going to stop the flooding of the patIo. I was given an explanation and told to wait and see. They finished. To the tune of $12.000. First heavy rain comes and my patio floods. I call the salesman and he says that I just need to wait until it all settles in. In the meantime, I am working in the mulch area and I am finding melon size chunks of concrete that were buried in the mulch. This had to be intentional, as they had to have put the mulch over it. Behind my husbands workshop, they dumped load after load of dirt, rocks and again, chunks of concrete. They even put large pieces of concrete that I could not even lift. There were other places too. Bottom line, they told me they would come back and fix everything for an additional $5000. CROOKS CROOKS CROOKS. read more

We hired Acculevel in November 2025 to repair a basement foundation leak. Seven months later, the leak is still not fixed, and getting anyone to take responsibility has been incredibly frustrating. After spending a significant amount of money, we expected the problem to be resolved or, at the very least, for the company to stand behind its work. Instead, we've been left with the same issue we originally hired them to fix, and repeated attempts to get someone to come back out have gone nowhere. At this point, it feels like we paid for a repair that never actually solved the problem. The lack of follow-up, communication, and accountability has been extremely disappointing. I have filed a complaint with the BBB. read more

Absolutely terrible customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Extra friendly until they get their money, then if you have a question or concern you never hear from them again. Didn't see any of these reviews before we hired them. Our mistake. read more

Trying to get service work done under warranty won't return my calls won't come back out tried everything my next step is to contact a lawyer to get my money back. read more

I agree with the other review, if there was a 0 as an option, I choose that. There just cannot be a company that is any worse than Acculevel. HUGE regret that I used them....and it is not over yet. The dehumidifier that i purchased leaks, and this company is notorious for ghosting their customers!! IT's out of control with them. read more

I do hope you train future drivers to actually follow the rules of the road. Had one of your truck drivers riding me on the highway and doing over 80+mph in a construction zone, and weaving in and out of traffic. Doing that with those big trucks in heavy traffic is very dangerous and I hope you train your employees better in the future. read more

Acculevel is untrustworthy they will not return calls, when they do they say they are 'expediting' the issue, which means they are doing nothing. I am 73 and have waited 5 yrs to get the money to fix my basement needless to say they stole $7200, they say they are family oriented, who would do this to their families? read more

I would give zero stars if that were an option. I genuinely don't feel this company deserves even one. They completed work at my home three months ago, and almost immediately issues started coming up. I asked them to come back out to re-evaluate, and when they finally did, that visit went poorly and clearly needs to be redone. Since then, more than two months have passed with absolutely no effort on their part to correct the situation. Meanwhile, the problem has only continued to get worse. I have reached out repeatedly trying to get back on the schedule, and I've been met with delays, excuses, and empty promises. It's beyond frustrating at this point. What makes this even more upsetting is that I paid top dollar specifically because I wanted the job done correctly the first time. Instead, I'm left with worsening issues and zero accountability. Scott keeps saying he's "reaching out," but nothing ever actually happens. I'm exhausted from chasing a company I already paid. This experience has been incredibly disappointing and completely unacceptable. read more

We had a system put in last November. They hounded us to get it done and we ended up doing it. Originally happy, but day after they left I had inches of water in basement. They came back and fixed what need to with sump pump. Have had some issues with sump pump. Takes many many calls and emails to get a response. Now, we had water in basement, called and emailed and text for a month. Finally tech came and he said original work not done correctly so needs to be redone. Concrete and drain put 1/2 inch deep and should have been 2 inches. Now can't get anyone to get back to me to schedule coming. BEWARE!!!!! read more

Would not recommend this company at all. I had many issues and they will not respond to repeated voice messages and emails. No one (except the sales guy) ever answers their phone, and once you've put half down, the sales guy doesn't even call you back. If I had it to do all over again, I would go with someone else. ​ read more

Acculevel completed work for us last year, and this year we had some water leakage. Jackson called to advise he was done with a previous job early and was available now. I made my way home and when he arrived he was in good spirits and ready to listen to my concerns and issues. Jackson assessed the issue in full detail and provided education on what to look for and where the culprit of the leak. Jackson discovered that leak was caused by an exterior wall, large window and roof. He was very thorough and honest. I learned so much today. Thank you Jackson!! While my issues were not resolved to day, you definitely prepared me to know what to expect and the best resolutions to my issue!! read more

2 man crew was excellent punctual and meticulous. Communication with offices not good, always automated, some called back. Prices very high, but not much variety to look elsewhere. Most irritating thing was virtually no discounts, seniors, veterans etc. and they won't budge an inch. Pretty stingy, considering the high price. If I could have found anybody else, probably would have. read more

Lots of communication issues before the job. Guys arrived 5/18 and were confused about the project, and may not have completed the spillover. They dug in my neighbors yard which resulted in threat of legal action. Concrete repair they completed cracked within a week. I had to hire a concrete company at cost to me of $3000 to redo top two panels of drive. Concrete company later told me they observed a large gap between house foundation and garage. That is what was supposed to be addressed by Acculevel. Basement leaked on 6/10, 6/17 and 7/3. Acculevel did not respond to my calls, texts, emails for 2 weeks. Filed complaint with BBB and was asked by Acculevel to be patient. They indicated they would open Customer Service Ticket and send to Escalation Department. I have heard from NO ONE in 3 weeks. Horrible Customer Service. read more

Acculevel epoxy repaired multiple cracks on my basement walls on 11/20/23. They provided me with a 5 year warranty email from their Rossville office. I called them on Monday, June 29th at 8:30 in the morning regarding one of the epoxy repairs failing and was told someone would reach out to me soon. I called again on Friday after receiving no follow up all week and left a VM which was never returned by Acculevel. I then replied to the warranty email on Jul 6, 2026, 4:28PM and CC'd in the Project Advisor that quoted and scheduled my epoxy repairs and noted one of the crack repairs is failing. He responded in 10mins asking for a photo of the issue which I provided within an hour. He then responded again to me within an hour noting "I'm in Valpo this Friday and I can stop by either early morning say 8am or try to squeeze you in early afternoon..." I responded to him early the next morning stating "Sorry for the late reply. I won't be available in the morning, let me know if the afternoon works (with my cell number)" and never heard back from the Project Manager again. Two days later I copied in their info@acculevel email address stating "I've still received no decent follow up on this.... And I initially reached on in June??" - an accounts payable employee responded on the email "It looks like you are trying to reach our service department. I forwarded your messages to them. I am in accounting. They can be reached at servicedepartment email." so I then CC'd in that email on July 20th, and also CC'd in their office email address from my invoice and stated this was unacceptable that almost a month later no one will provide a proper response, update, and are obviously not wanting to make good on their warranty. I had other options for companies to do these repairs and regret my decision to go with Acculevel. read more

Acculevel - failed epoxy repair - Waterproofing Near Me - Rossville, Indiana

I'm so so sorry that we hired this company to install a sump pump pit and geotrack in our crawlspace in Ohio for around $9,500. We signed a contract in Dec 2025 and it is now March 2026. It's a company that leaves you feeling like your talking to a wall when there is water in the crawlspace! The system made our water problems *worse* because they drilled weep holes that let water in faster than it exits. I was a giant pest and demanded communication in writing so after every visit, the complaining started the day that they left. It was like pulling teeth to know who in the company addressed issues. After two rounds of inspections and no real fixes, I started the steps to get our money back which is 1) Demand letter 2) forensic engineering report, and then 3) arbitration. Once a certified letter made it to their president, a crew of 7 came to perform fixes. For the first time, an expert was there who made them remove everything and start over. A whole new system is going in and I'll be eager to see if it works with the next rain. They added an additional sump pump well. I don't want to be in a lawsuit. I want to be ripped off even less. It's 10pm on Sunday night and they think they'll be done at 10:30pm. I want to go to be after getting up at 7:30am to meet them. How can they not be exhausted and not want to take short cuts? I recently saw an article that the company recently expanded to Ohio. Most of their employees are in Indiana. Maybe this is why they are rated highly on the BBB? read more

I am writing on behalf of my 89 yr old mother. She hired Aculevel to make repairs to her foundation June 12, 2026. The company dug up her yard, cut through and damaged her outdoor sprinkler system (which she had clearly pointed out to them and warned them to be careful) and left her yard in upheaval. This would have been ok if they had actually fixed the problem, however the recent heavy rains once again flooded her basement. The workers pressured her to give them the final payment and sign off on the job before they would leave, so she didn't know the work did not solve her problem. This company took advantage of an 89 year old woman on a fixed income and since the new flooding we have not been able to talk to a live person from Aculevel. We have been shuffled into a voicemail system with promises to call us back. I left my email and phone information when prompted and I'm still waiting after a week since the flooding. I'm very disappointed with the work and the customer service. We cannot recommend this company. read more

After spending $30K with them to "repair" my foundation, it's been over a year now that I've been waiting for them to come back to finish the job and do warranty the work that they said they would do. Since they've been paid, I can't get any response from them. The work they did was horrible, not according to the Architects plan, they used different materials and did the work improperly. They said that they would be coming back to correct it all. After no show and no response, I had to file a state complaint against this company, it's owner and license holder. Meanwhile my home continues to suffer more because of their caliber of workmanship and lack of ability to do their job properly. read more

Just had it done, very disappointed. The whole point was for the upstairs to be better leveled. No difference was told after they did the job it couldn't be done because of support. Now I have to figure out who's gonna fix it. Waiting for estimates from other companies. Shop around because 20,000 is a waste of money. read more

Highly disreputable. Lied about submitting permits. I cancelled work and have disputed all charges. Downright fraudulent behavior!

Acculevel refuses to fix horrible work they did in my basement. They will not repair cutting a sewer pipe. Awful work. We've contacted Customer Service and can't get anything done. I wasn't given any Warranty or Work Order for the job. It may have been on their Work Tablet, but no paperwork outlining their Warranty. read more

Problem resolved Agreed on a settlement after initially blowing me off telling me that I hired them to raise the concrete and that's what they did, even though they raised it a full 2 inches past being where it should have been in at least one corner, that actually bowed the concrete. For that, instead of owning their mistake, they still get a single star read more

They wont even return your phone call when your trying to find financing for a job. They came out and left never to receive a call back about financing. read more

1 star is generous; Not good is an extreme overstatement. I hired this company to fix a small, recurring problem with a cracked coating on the above ground portion of my foundation. The Project Advisor who came to assess the project quoted me a "permanent" fix and found several other small things he recommended "fixing", and then a big recommendation followed to address a yard drainage issue. The petmanent fix turned out to be a piece of plastic sheeting haphazardly attached over the coating. The drainage solution did not resolve the issue and left the yard in worse shape than before. The other workmanship was also so extremely poor it defies description. The only thing worse was the follow up and communication afterwards. I attempted reach the PA numerous times and messages were not returned. When I finally did reach him, at his manager's instructions, he came to my home and took many pics and told me he would get back to me in a week. Weeks turned into months with no contact or response to repeated follow up requests. When I received a past due bill I immediately contacted AL and explained the situation. I received a response saying they would "investigate" and "reach out with a resolution". That was the last I heard from them until nearly a year later when I received a collection notice. I repeated all the above to the collection agency plus sent a letter to AL basically repeating my complaint. No response from them again, until now, 6 mos later, I received another p/d notice and threat to turn the account over for collection. AGAIN? This has been (and continues to be) among the worst, most unprofessional, incompetent organizations I have had the displeasure of working with. read more

The initial meeting was promot and the worker seemed to be thorough and to the point when presenting solutions to my problem. The company has a great financing option for those needing it. You have to sign an agreement that you may need to get a landscaper after the project. Understandable. The communication was okay at first; i had several calls with updates on the project mostly due to issues they would encounter including breaking the sidewalk. Since they didnt bring any concrete to replace it, i agreed to just leave it. But they also didnt bring a dumpster, so they had to order one and had me haul all the concrete in it myself. They also didnt take into account that there was extra space needing filled where the piers were placed in the yard so after we got a decent amount of rain, i ended up having holes along my house that went as deep as 2 feet down. I tried calling customer service several times and they would simply refer me to the project manager whom doesnt answer their emails or respond to voicemails. Resulting in this negative review.​ read more

After a very long wait, Acculevel sent 2 people out to replace a section of I-beam, wood shims with metal shims, and bring foundation up to "level" in a 9 foot section of home. The work was not even close to Kentucky Housing Code requirements, And the 2 individuals high-tailed it when I told them the jack they installed to bring the house up to level needed to come up another 2.5" to bring flooring to "Level." I've been trying -- in vain -- to reach project manager to ask them to make good on at least bringing home to "level" in center of home where kitchen cabinets are being placed. No response after repeated calls and an email to project manager. I am not laying groundwork for litigation, if necessary. All is wish at this point is for them to return and finish the job of bringing foundation to "level" at floor level so contractors can continue the renovations that have been halted because of Acculevel's failure to honor the contractual terms of contract -- one which is to bring the foundation/floor to "level," upon which their business model is based. If anyone has had similar non-responses, you are welcome to join me in litigation. Currently, they are in "breech of contract terms" with me. read more

After we paid half the price of a sump pump and battery backup system, Acculevel was unresponsive when we tried to get installation scheduled. Months and numerous messages from us later, we supposedly got on Acculevel's schedule. It was a relief this job was finally going to get done. We juggled work and medical appointments to be home during the 8 a.m. to 10 a.m. window the company gave us. Unfortunately, no one showed up that day, and they didn't let us know they weren't going to show up. At that point, we asked for a refund, and a representative told us a manager would contact us to walk us through that process. He never did. We followed up with an email about a week later -- and again -- heard nothing. About six months after we hired this company, we don't have the sump pump system, a refund or even a response from Acculevel. read more