Had a rough start but once we got Radal involved it was finished in a day. Took about a month for what I expected to be done in a week tops but Austin stuck with it and it was done professionally. Be clear eyed about your expectations. I was super frustrated for a moment but Austin stuck with it and helped me a lot. The system was a little mixed up about the status and I think that contributed to the confusion. read more

I would give zero stars if that were an option. I genuinely don't feel this company deserves even one. They completed work at my home three months ago, and almost immediately issues started coming up. I asked them to come back out to re-evaluate, and when they finally did, that visit went poorly and clearly needs to be redone. Since then, more than two months have passed with absolutely no effort on their part to correct the situation. Meanwhile, the problem has only continued to get worse. I have reached out repeatedly trying to get back on the schedule, and I've been met with delays, excuses, and empty promises. It's beyond frustrating at this point. What makes this even more upsetting is that I paid top dollar specifically because I wanted the job done correctly the first time. Instead, I'm left with worsening issues and zero accountability. Scott keeps saying he's "reaching out," but nothing ever actually happens. I'm exhausted from chasing a company I already paid. This experience has been incredibly disappointing and completely unacceptable. read more

I agree with the other review, if there was a 0 as an option, I choose that. There just cannot be a company that is any worse than Acculevel. HUGE regret that I used them....and it is not over yet. The dehumidifier that i purchased leaks, and this company is notorious for ghosting their customers!! IT's out of control with them. read more

Lots of communication issues before the job. Guys arrived 5/18 and were confused about the project, and may not have completed the spillover. They dug in my neighbors yard which resulted in threat of legal action. Concrete repair they completed cracked within a week. I had to hire a concrete company at cost to me of $3000 to redo top two panels of drive. Concrete company later told me they observed a large gap between house foundation and garage. That is what was supposed to be addressed by Acculevel. Basement leaked on 6/10, 6/17 and 7/3. Acculevel did not respond to my calls, texts, emails for 2 weeks. Filed complaint with BBB and was asked by Acculevel to be patient. They indicated they would open Customer Service Ticket and send to Escalation Department. I have heard from NO ONE in 3 weeks. Horrible Customer Service. read more

I do hope you train future drivers to actually follow the rules of the road. Had one of your truck drivers riding me on the highway and doing over 80+mph in a construction zone, and weaving in and out of traffic. Doing that with those big trucks in heavy traffic is very dangerous and I hope you train your employees better in the future. read more

We hired Acculevel in November 2025 to repair a basement foundation leak. Seven months later, the leak is still not fixed, and getting anyone to take responsibility has been incredibly frustrating. After spending a significant amount of money, we expected the problem to be resolved or, at the very least, for the company to stand behind its work. Instead, we've been left with the same issue we originally hired them to fix, and repeated attempts to get someone to come back out have gone nowhere. At this point, it feels like we paid for a repair that never actually solved the problem. The lack of follow-up, communication, and accountability has been extremely disappointing. I have filed a complaint with the BBB. read more

First the backstory: We put a small room addition on our home 20 years ago. The room addition was built on a 4' crawl space foundation, while the older main house it butted up to had an 8' standard basement foundation. Over the years with the freeze/thaw in the ground, compounded by the dryness in recent years which shrinks the soil, the room addition was sinking ever so slightly at the end farthest from the main house ... 20 feet away. Sum and substance, the far end of the dining room had sunk about 1" causing it to pull away slightly from the main house at the roof line. We got five quotes to repair what had happened. Acculevel did the work to earn the job. The field agent for Acculevel (Dan) was excellent; he took his time and really went over the room addition in detail. He agreed with what the problem was and proposed a series of six helical piers on the exterior to stabilize the room and possibly lift it back up. His analysis was so thorough that he also found a foundation crack inside the crawl space that needed repair. Only one of the other firms that quoted on the job went to the effort Dan did. We decided to go with Acculevel. Acculevel was willing to negotiate some of the language on the contract, and this made it fair to both parties. They originally wanted 50% down, but since the job wasn't to be done until six months later in the Spring and they only needed to do permit work and an engineering report, we agreed to 25% down ... with the other 25% when we received a copy of the permit and engineering report. Very reasonable by all parties. Hint: Always read the contract ... because what's in there is for you and them. When the day came to do the job, the two employees they sent out ... Ricardo and Orlando ... were also tip-top. They worked hard and long hours, hand dug all the pits for the piers, set the piers in place and called it a day ... it was a 10-hour day not counting their travel time. The second day they screwed the piers into the ground (a couple were screwed in 17'), mounted the foundation brackets (essentially large heavy duty "L"-shaped brackets), and used bottle jacks to ratchet the brackets up firmly against the footing. After jacking the room up almost back to perfect, they back-filled, tamped, and replaced all the landscaping that had been disturbed. In the end, the room was stabilized and lifted back up to approximately where it had been before sinking. We did not see any wallboard cracks in the interior of the room, which is a small risk you run when you jack the room back up. As the contract stated, the work performed was warranted to stabilize the room, but not guaranteed to lift it back up. We were very happy with how it turned out. If we had to nit-pick anything, it would be dealing with the home office back in Rossville, Indiana. They are often hard to get a hold of ... you end up leaving messages and hoping for a return call. Acculevel serves six or so states and have been growing very fast, so they get some slack in this area. But we were so satisfied with the work and the result ... especially the field agent Dan and the workers Ricardo and Orlando ... we wouldn't hesitate to recommend them. read more

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i'd give them negative stars if I could. Absolutely horrible experience with Accu level. Asked sales rep if they could install fresh insulation board in my crawlspace, and I was told yes then I was given misinformation about the drainage pop-ups could be placed. I also asked if they would be of the high spots in my crawlspace. I was also told yes. They lied because they do not in fact foam board so I removed about $2000 worth of my own insulation for nothing. The installers were given no notes about where I wanted. My drains placed so that never got fixed. Then I was told from a different installer that Not only do they not offer insulation, but they also generally do not re-grade your crawlspace. Presently the tape they seal is coming up in places and I have water coming up over their vapor barrier, sloppy workmanship, and complete misinformation. And so far they're willing to do nothing. Apparently, it's time to contact an attorney. read more

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Just had it done, very disappointed. The whole point was for the upstairs to be better leveled. No difference was told after they did the job it couldn't be done because of support. Now I have to figure out who's gonna fix it. Waiting for estimates from other companies. Shop around because 20,000 is a waste of money. read more

Acculevel refuses to fix horrible work they did in my basement. They will not repair cutting a sewer pipe. Awful work. We've contacted Customer Service and can't get anything done. I wasn't given any Warranty or Work Order for the job. It may have been on their Work Tablet, but no paperwork outlining their Warranty. read more

I'm so so sorry that we hired this company to install a sump pump pit and geotrack in our crawlspace in Ohio for around $9,500. We signed a contract in Dec 2025 and it is now March 2026. It's a company that leaves you feeling like your talking to a wall when there is water in the crawlspace! The system made our water problems *worse* because they drilled weep holes that let water in faster than it exits. I was a giant pest and demanded communication in writing so after every visit, the complaining started the day that they left. It was like pulling teeth to know who in the company addressed issues. After two rounds of inspections and no real fixes, I started the steps to get our money back which is 1) Demand letter 2) forensic engineering report, and then 3) arbitration. Once a certified letter made it to their president, a crew of 7 came to perform fixes. For the first time, an expert was there who made them remove everything and start over. A whole new system is going in and I'll be eager to see if it works with the next rain. They added an additional sump pump well. I don't want to be in a lawsuit. I want to be ripped off even less. It's 10pm on Sunday night and they think they'll be done at 10:30pm. I want to go to be after getting up at 7:30am to meet them. How can they not be exhausted and not want to take short cuts? I recently saw an article that the company recently expanded to Ohio. Most of their employees are in Indiana. Maybe this is why they are rated highly on the BBB? read more

The initial meeting was promot and the worker seemed to be thorough and to the point when presenting solutions to my problem. The company has a great financing option for those needing it. You have to sign an agreement that you may need to get a landscaper after the project. Understandable. The communication was okay at first; i had several calls with updates on the project mostly due to issues they would encounter including breaking the sidewalk. Since they didnt bring any concrete to replace it, i agreed to just leave it. But they also didnt bring a dumpster, so they had to order one and had me haul all the concrete in it myself. They also didnt take into account that there was extra space needing filled where the piers were placed in the yard so after we got a decent amount of rain, i ended up having holes along my house that went as deep as 2 feet down. I tried calling customer service several times and they would simply refer me to the project manager whom doesnt answer their emails or respond to voicemails. Resulting in this negative review.​ read more

Highly disreputable. Lied about submitting permits. I cancelled work and have disputed all charges. Downright fraudulent behavior!

After spending $30K with them to "repair" my foundation, it's been over a year now that I've been waiting for them to come back to finish the job and do warranty the work that they said they would do. Since they've been paid, I can't get any response from them. The work they did was horrible, not according to the Architects plan, they used different materials and did the work improperly. They said that they would be coming back to correct it all. After no show and no response, I had to file a state complaint against this company, it's owner and license holder. Meanwhile my home continues to suffer more because of their caliber of workmanship and lack of ability to do their job properly. read more

1 star is generous; Not good is an extreme overstatement. I hired this company to fix a small, recurring problem with a cracked coating on the above ground portion of my foundation. The Project Advisor who came to assess the project quoted me a "permanent" fix and found several other small things he recommended "fixing", and then a big recommendation followed to address a yard drainage issue. The petmanent fix turned out to be a piece of plastic sheeting haphazardly attached over the coating. The drainage solution did not resolve the issue and left the yard in worse shape than before. The other workmanship was also so extremely poor it defies description. The only thing worse was the follow up and communication afterwards. I attempted reach the PA numerous times and messages were not returned. When I finally did reach him, at his manager's instructions, he came to my home and took many pics and told me he would get back to me in a week. Weeks turned into months with no contact or response to repeated follow up requests. When I received a past due bill I immediately contacted AL and explained the situation. I received a response saying they would "investigate" and "reach out with a resolution". That was the last I heard from them until nearly a year later when I received a collection notice. I repeated all the above to the collection agency plus sent a letter to AL basically repeating my complaint. No response from them again, until now, 6 mos later, I received another p/d notice and threat to turn the account over for collection. AGAIN? This has been (and continues to be) among the worst, most unprofessional, incompetent organizations I have had the displeasure of working with. read more

After a very long wait, Acculevel sent 2 people out to replace a section of I-beam, wood shims with metal shims, and bring foundation up to "level" in a 9 foot section of home. The work was not even close to Kentucky Housing Code requirements, And the 2 individuals high-tailed it when I told them the jack they installed to bring the house up to level needed to come up another 2.5" to bring flooring to "Level." I've been trying -- in vain -- to reach project manager to ask them to make good on at least bringing home to "level" in center of home where kitchen cabinets are being placed. No response after repeated calls and an email to project manager. I am not laying groundwork for litigation, if necessary. All is wish at this point is for them to return and finish the job of bringing foundation to "level" at floor level so contractors can continue the renovations that have been halted because of Acculevel's failure to honor the contractual terms of contract -- one which is to bring the foundation/floor to "level," upon which their business model is based. If anyone has had similar non-responses, you are welcome to join me in litigation. Currently, they are in "breech of contract terms" with me. read more

They wont even return your phone call when your trying to find financing for a job. They came out and left never to receive a call back about financing. read more

Problem resolved Agreed on a settlement after initially blowing me off telling me that I hired them to raise the concrete and that's what they did, even though they raised it a full 2 inches past being where it should have been in at least one corner, that actually bowed the concrete. For that, instead of owning their mistake, they still get a single star read more

terrible company! my floors are buckling more by the day! they refuse to fix the problem and repair my floors!! I don't know how to add the pictures.. but it's terrible! being handicapped makes it hard for me! read more

After we paid half the price of a sump pump and battery backup system, Acculevel was unresponsive when we tried to get installation scheduled. Months and numerous messages from us later, we supposedly got on Acculevel's schedule. It was a relief this job was finally going to get done. We juggled work and medical appointments to be home during the 8 a.m. to 10 a.m. window the company gave us. Unfortunately, no one showed up that day, and they didn't let us know they weren't going to show up. At that point, we asked for a refund, and a representative told us a manager would contact us to walk us through that process. He never did. We followed up with an email about a week later -- and again -- heard nothing. About six months after we hired this company, we don't have the sump pump system, a refund or even a response from Acculevel. read more

Before hiring this company, please look at the complainant's on the Better Business Bureau Dont look at the reviews on Google We were in the process of selling our house Got an estimate, passed it on to the new buyer, they kept changing the original quote from $6,900 to $17,000 Then they fired one of their guys Used that excuse, didn't return phone calls Needless to say, the new owner did not go with this company! Stay away from them read more

I had a small area of my crawl space encapsulated. I went with their best encapsulation and they did an amazing job! Will definitely be using them to finish the whole crawl space of the house in the future. read more

I have been failed heavily by this company. Requesting them out to lift my basement floors up. 30k job. Paid a 10k deposit to get credit rolling. First manager Austin rarely would respond my questions. To busy being a hipster I think. Second guy apparently his boss got assigned to me after I called company asking why Austin wasnt responding to me. Oh he moved out of state. That would have been nice to know. So now im with Chris and couple weeks ago mad3 an appointment to come out and speak with me see my issues. We'll day he scheduled. No showed. No call. I call Monday. He forgot. So now to today I was told again 2 days ago he would come out and FaceTime some people to build a solid plan. No show no call again. For a 30k project with a 10k down deposit sure isnt a good service let alone trustworthy enough to give this money. Someone needs to reach out to me in the company I want my money refunded job canceled and be done with this company. read more

For all home sellers who want to make repairs before you sell, DO NOT use this company. They will take your money and leave your buyer with broken promises. Please read their "25 year transferable warranty" closely. Note that it says "at company's discretion" I just purchased a home where the previous owners paid $60k to have the basement and crawlspace encapsulated. After moving in I happened to go into the crawlspace area only to find water on top of the encapsulation. They came out, took a look and stated it would cost THOUSANDS more but wouldn't put it in writing. After a back in forth via email, I find out the crawlspaces aren't covered by the warranty. (Side note, you can only make a claim via snail mail. ​) AND if you call in a different company to make repairs, it may void the warranty on the basement part of their "repair". What I've learned is; the companies I've contacted don't want to fix the problem AccuLevel knew they hadn't repaired. So you are basically left at the mercy of AccuLevel and ghosted. 0 out of 5 stars. read more

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This company hires incompetent people and then refuses to fix their mistakes in a proper manner. You'll then have to pay twice as much later to fix the problem long term on top of what you already paid Acculevel. read more

Griffin did a great job! He did a very thorough inspection. I definitely recommend Acculevel! Griffin needs a raise!

Zero stars I just got off the phone with Lance H and Mike Rohlf and am extremely upset with how I was talked at and talked over. I signed a contract on September 14th to have five piers installed from inside the basement. There were two men here who assured me I would have a scheduled date within 7-10 business days. I made it known to the company when booking the appointment and also to the men who arrived for the quote that I was selling the home and on a time crunch. On day 10 I began asking when I will be scheduled and stated I needed a date no later than day 11. On day 11 I was told by my salesman that the job could not be completed per my contract. They instead would have to do some of the work from the outside of the home. This is not what I signed for. I made it known that I could not move pipes or plumbing to accommodate changes. I requested a refund. Now day 13, I just had Lance and his manager, Mike, very rudely talk over me and state that I am outside of the 72 hour cancellation window. Which, mind you, not a single person mentioned while sitting at my kitchen island and discussing their personal lives and having me sign a tablet while simultaneously running my credit. I have now asked numerous times to simply be refunded since the job cannot be completed per my contract drawing. They've known since day 1 that the bathroom they now consider an issue could not be moved. I have just been very very rudely talked to by Mike Rohlf who is stating my entire $5,000 is now theirs should I cancel. This is horrible. You've changed the project and I cannot accommodate those changes so you're just going to keep my money? No work has begun. I'm not even scheduled to begin. I called the finance company and there is no account under my name therefore that process has not begun either. I just want my $5,000 back and to be treated like a human. read more

Very disappointed, work was substandard. Ended up correcting and finishing myself. Wish I had looked at reviews before hiring. They did come back out and did some correcting but not have tools or supplies complete. read more

Being new to Indiana, I called all the foundation companies I saw on TV or that popped up in my Facebook feed. Saying I was disappointed with the outcome would be putting it mildly. The salesmen that inspected my house were trying to push hard sales, far exceeding the work I needed done, and a couple were caught outright lying to me. My attempt to find an honest contractor, with the skills and work ethics to quote the work I was requesting and not the work they wanted to sell me, was extremely frustrating. By the time I called Acculevel, I was not the most pleasant person on the phone, telling the operator to not send me an unqualified salesperson. She assured me that would not be the case, but obviously, I didn't believe her. Luke was my salesperson who took the time to listen to what I was trying to do and what my concerns were. He also took the time to inspect my foundation, taking measurements and making a site diagram. Luke discussed his findings with me and presented my options. He, of course, gave his opinion but did not push me in any direction. He was the first salesperson that did not come across as full of ____, making me comfortable to sign a contract for work. Not being the trusting type, I was still apprehensive about the quality of the crew that would show up. Day of the repairs, Ruben and his crew showed up on time. They knew exactly what the plan was and arrived ready to work. Ruben's crew did an amazing job and accomplished the work far quicker than I was expecting. I'd like to thank Acculevel for sending Luke and Ruben. Should I need foundation or basement work next time I purchase a property, I won't be calling any contractor besides Acculevel. Thanks again for all your help. read more

I called for an estimate to lift a sunken concrete walkway. I had some standing rainwater after a heavy storm. I understood it would cost 2,000.00. I was told this over the phone that minimum work would be 2,000.00. The person (Mitchell) who came for an estimate was here for over 2hrs., which I was not made aware that it would take that long. And for various reasons he made me uncomfortable and had asked me personal questions, of which I told his manager, Mike, Amy, the receptionist, and Mitchell himself. He told me that I needed a French Drain and new sump pump and some other work that would come to 10,000.00. During the time he was here I let him know I wanted to get other quotes. I told him I couldn't afford 10,000.00 and he somehow brought it down to 8,000.00 and I signed a contract, giving him a deposit for 4,000.00 dated 5/3/25 and posted at my bank on 5/3/25. I had 2nd thoughts about this work being done and accessed my bank account to stop payment to find that the check had been negotiated. Days later I attempted to contact someone other than the estimator that originally came to my house. I specifically said I did not want to talk to him as he made me uncomfortable. I was going to be referred to his manager (Mike). 10 min later the Mitchell called me... not his manager!! The receptionist who I talked to told me she specifically told the estimator (Mitchell) NOT to call me. The manager, days later called me back and said I only had 3 days to cancel and that time was up. And he cancelled the contracted work and kept 4,000.00. I asked if he would work with me and just to the work for 4000.00 and he declined. He, the manager, Mike cancelled--not me!! and told me I lost the deposit of 4000.00. There have been several phone calls between 4/14/25 and 4/25/25 to no avail. And I will mention again, I tried to stop payment on the check before the 3 days and it was already negotiated. The work was not scheduled until 5/7/25, which Mike cancelled. read more

his is one of the shabbiest companies I've ever had the displeasure of working with. They started 10 helical piers around my foundation March 2023. They did not get permits as promised. Did all the work before permits were issued. They also tried to charge me for all 10 holes dug saying it exceeded 48". Wanted to charge me over $4500 more on top of original quote. When I measured, some of the holes dug did not even exceed 24". Only about 2 of the piers were obvious that they exceeded 48". But they were very eager to charge me for all 10. I had also paid for cement jacking of the slab in my family room. They managed to drill through my duct work and fill the duct work up with the foam jacking material. Rendering my duck work useless. By November, they had to redig everything up so that the city inspector could inspect the job. I have been calling and emailing multiple time since January 2024. It is now June 2024 as of this writing. They have not completed work. Many cement areas are now more cracked due to over wintering and their shoddy work. I had no complaint about the workers that showed up. They worked hard. But the salesman and everybody in administration were completely incompetent to figure out how to fix their mistakes. They left my house a mess. I have a filed a complaint against Acculevel with the Attorney General. I would NEVER recommend this company to anyone! Completely UNPROFESSIONAL. The level of incompetence at every turn was alarming! read more

I hesitate to write this review, since our sales rep has been diligently working to resolve this issue (but unfortunately, to no avail). We contracted with Acculevel to install an egress window in our basement to convert a room into a proper, legal bedroom so our daughter could safely move downstairs. The window was set to be installed 5/7; the crew promptly showed up and began excavation outside while one of their crew members started demo inside. After a brief snag with an unexpected pipe in the way (which was quickly resolved), we then discovered that the lintel that Acculevel had coordinated with the stone mason to install was too small to support the dimensions of the window we originally contracted for. The Acculevel crew escalated this issue internally and a few supervisor-type gentleman arrived onsite. We discussed our options and agreed to install a different window (a taller, narrower casement window rather than the originally contracted-for sliding window). As long as the window was safe for egress and met the legal requirements for a bedroom without sacrificing any space inside the already-small room, we were flexible! While the crew continued to excavate and install the window well the new window arrived and was installed. The window well, however, was not set high enough to clear the top of the new window which now was a crank out style. What we didn't realize at the time (and no one bothered to communicate to us) was that since the new window opened outward with a crank and the window well didn't clear the height of the window, the window well cover BLOCKED the window from even opening! We had an egress window that you can't even open. We didn't discover this until the next day and then we promptly communicated this to Acculevel. At that point an Acculevel rep (not sure who) tried to tell us that they communicated to us during the install that they would order a new window that would crank open inward. This is entirely untrue since we never would have agreed to a window that effectively (1) reduces the available floor space of an already small room and (2) reduces the potential furniture layouts of the bedroom. We pressed Acculevel for alternate solutions and they advised that they could install a new, taller window well cover that would hit above the window. This would mean a more obtrusive window well cover from the exterior/street view, but at the end of the day it seemed the best solution. We asked them to move forward and were told they were. Fast forward and after multiple contacts with our sales rep to see the status, we learned yesterday that they haven't even yet identified a manufacturer for a taller window well cover. We feel no closer to having a usable basement bedroom than we were 5 weeks ago, despite playing musical bedrooms with our kids and their belongings! Our plans are on hold, and we have no idea when we will finally be able to safely move our daughter into her new room that she's been patiently waiting for. Five weeks is more than enough time to remedy this issue and yet, here we are - with an "egress window" we can't even open. read more

Craig Didion was very helpful and answered all my questions. No high-pressure sales pitch. He even reached out to my friend and gave her advice and information. Would recommend using him. read more

One star because the footing work was done eventually. The entire process has been one gigantic exercise in ineptitude and lack of communication. They failed to file the necessary paperwork with my city to begin work for over 3 weeks despite multiple reminders for myself, failed to show up on the scheduled day for work and did not notify me of this, offered a rebate on the work for the rescheduling inconvenience, then reneged on this promise. According to the city they scheduled the inspection to be done on the 9th but work was done on the 10th, requiring the footing to be dug up a second time for review. During the installation, it was also discovered that their sales team use different metrics and measurements than the install crews use, nearly resulting in having to have the steps leading into my front door demolished as they could not install in my crawl space as the sales rep assured me was possible. It is now June 8th, I have had this second set of holes open in front of my property for 5 days now while they continue to delay, reschedule, and then no-show to fill them in, leaving me to spend the day with hand tools doing it myself. This has been nothing but a huge headache and I cannot stress enough that this company should be avoided at all cost read more

A follow up on my issue with Justin Cloud and Acculevel, Just Cloud won't respond to any of my messages but today I spoke with his manager and he started that if I sign the contract then they we refund my deposit within 72 hours, so I signed it, now let's see if he keeps his word. I also filed a dispute with American Express. I signed the contract and the cancelation today, it's so Disappointing, that we have to fight for them to do what's right, if Justin Cloud comes to your door,Don't open it, he is very Rude,estimates are free, at my house for twenty minutes and wants to keep my deposit of $468, I worked all week for that. read more

We have an older home (1908) with a concrete foundation wall that has bowed considerably. We contacted Acculevel for their opinion. The estimator (Sage) was on time, courteous, and was able to give a concise accurate, and honest answer as to whether Acculevel could help us. I would recommend their services. Five stars! read more

The crew that came out for the job we needed done was gone more then they was there . They didn't speak good English and everytime you asked a question they acted confused on what they needed to do. I had to go out and buy me electric cement caulk gun to seal the cracks inside the house, which was supposed to be handled by this company. On top of this the owners were older paid cash for everything and the husband is a Vietnam vet that can't get around. I will never refer anyone to this company I mean seriously is this how we treat Vietnam vets that paid you cash !!!!! read more

Run, do not walk, away from this company. From work crews that can't communicate to a project manager who refuses to communicate, to incompetence that led to further flooding and their refusal to correct the issue, I can't say enough about the disrespectful, incompetent care I received from this company. Maybe the Indiana office is better, but the Michigan office should not be in business. read more

Accu Level overpromised and underperformed. We reached out to have a simple job performed as part of selling our house. From the start, we were told the work could be performed prior to closing. Due to timing and this promise, we did not get any other bids. Upon receiving the contract, we paid the deposit within one hour. From this point on, there was no communication from the business that was not initiated by us. We texted our rep and called the office every day from this point on to see when the work would be scheduled. There was no proactive communication whatsoever. Finally, one day before closing, our real estate agent demand a date to be scheduled and it was scheduled two weeks after closing. Thankfully, we had a flexible buyer who was willing to close without the work being done. On the day the work was supposed to be scheduled, with no notice, it was postponed for another week and the buyer had to find a time to reschedule. This had to be communicated to me by my realtor and not the business. After the work was done, I reached out to our rep to explain how disappointed we were with the customer service. This was verbatim his response: "Please understand this is not our normal scenario and there were people let go/had responsibilities changed because of it." I asked to speak to his manager. Upon speaking with the manager, he said they weren't willing to do anything to make amends for the lack of customer service even with his rep openly admitting that they did not meet their promises. The manager quoted back terms of the contract to me that they are allowed to reschedule and I explained that this was not a contractual dispute, but a complaint about customer service when an employee openly admitted fault and he was not willing to take accountability for his employee. I asked to speak to his manager. This conversation happened two weeks ago and I'm still waiting for that call. Don't use this business if you want any level of customer service. read more

I had them out to work on my basement. They worked and dug the north side of my house foundation and left it open for about 3 weeks while they went to start another job. They came back and filled the trench in during a rainy period. About 2 hrs later my wall caved in and made a big mess in my basement. They decided to settle with me and left me with a 5000.00 dollar loan which I will never pay. Very bad company in our opinion. Will never recommend them to anyone. Not to count the damage my house received during the collapse that they didn't want no part of. Think twice before you decide. read more