I am writing to formally lodge a complaint regarding the abysmal communication, negligent workmanship, and deceptive practices I have experienced with Acculevel regarding my property located at [Insert Property Address, Illinois].As a military spouse currently stationed in Hawaii, I specifically sought out a contractor capable of professional remote project coordination. Instead, over the course of nearly two years, I have been subjected to high-pressure up-selling, false statements regarding municipal permits, incomplete installations that left my property vulnerable, and systemic ghosting by your staff.The expensive drain tile system you sold me completely failed to address the root cause of the water intrusion, which your own contractors have now recently admitted. Below is the documented timeline of your company's failure to deliver on its contractual obligations:The 2024 Botched Installation & Deceptive Practices:May 2024 (High-Pressure Sales): Your representative, Jerrell, aggressively pushed a $5,800 "special" if I used your finance company, claiming it was a "special that was given to us today". The total quotes presented fluctuated up to $6,900 for tying into existing tile. I trusted your team's assessment that this expensive system was the necessary solution. June 2024 (Permit Misrepresentation): While my basement actively flooded for weeks, Jerrell sent me unprofessional messages telling me that "it's not gonna hurry things up if you keep calling the office". He repeatedly blamed Will County for dragging their feet on Permit #2401340. However, when I proactively contacted the permit department myself to advocate for my home, the county informed me that they were actually waiting on Acculevel to update the scope of work. June 17-18, 2024 (Property Negligence): During the installation, your crew shut off the gas. They finished the job and left the property at 2:30 PM without notifying me. Even worse, they improperly removed the property's lockbox, meaning I could not grant access to anyone to safely turn the gas back on for my tenants. When I contacted Jerrell about this urgent safety and access issue, he dismissed me, stating, "We are at our big sales rally. I will be following up.". July 5, 2024 (Immediate Failure): Barely two weeks after installation, I sent Jerrell photographic proof that water was pooling in the exact same spot I originally reported. The July 2024 Refusal to Remediate:July 9 - 10, 2024: Following the July 5th failure, I raised concerns with Brenna regarding the poor inspection quality. Jackson was dispatched on July 10. Despite me showing him the water intruding from floor cracks in front of the HVAC, he insisted the HVAC was the issue and refused to act because there was standing water. I offered to coordinate a clean-up to coincide with his return visit. Instead of collaborating, he escalated to a manager and told me I had to speak with Ryan (Service Manager).July 10 & 16, 2024: Ryan (888-957-0215 / 866-950-0128) stated he would check if a drain tile would resolve the issue and promised to send an inspector out. No one ever called to schedule this.July 22, 2024: Braxton eventually came out and suggested installing drain tile "fingers." Acculevel continued to push expensive drain tile systems rather than doing due diligence to seal the obvious floor cracks where the water was visibly intruding.The 2026 Discovery of Incomplete Work:Spring 2026: Upon physically returning to the Illinois property, I discovered the drain tile installation I paid for was inexplicably separated. Your contractor created a drain tile along one wall running to one sump pump, and a separate, completely unconnected drain tile on the other side of a concrete wall running to a different pump. Water is still coming up around this wall.Recent Visit (Coy): Coy came out to inspect the ongoing issue. He completed his inspection, left the property without notifying me, and failed to call. Two days later, he texted me validating my original 2024 assessment, stating: "the other places are going to need some epoxy patching where the cracks are to seal it up so that water doesn't come through there."Ongoing Ghosting: Coy promised to send a quote for this patching--the cheapest, most logical step that Acculevel previously ignored. He never sent it. I have since called the main office repeatedly. A representative named Jody left me a single voicemail. I have called her direct line and the main office repeatedly, leaving multiple voicemails. No one has returned my calls.Acculevel has taken my money through high-pressure sales tactics, lied about permit delays, neglected my property's security (lockbox removal), installed a disconnected and ineffective drain system, ignored the actual source of the leak, and is now actively ghosting my calls.Demand for Resolution:I expect a call from a regional manager or corporate supervisor within three (3) business days of this letter to outline a remediation plan. read more

Do NOTHING. Sometimes it's better and a better indicator of a great company when they tell you there's nothing to do. Any company can spout a bunch of gobbledygook and try to schmooze their way into getting you to hire them to do stuff. But honestly, the best companies are the ones that will accurately assess your issue. Tell you what you do or do not need to do about it and go on their way. This is exactly how David Smith handled his visit recently. I asked to look at a corner of the house that was settling. He assessed it. Use the laser level. No problems with the technology. No problems talking clearly. He was a good salesperson and an excellent technician. However nothing was needed so even more importantly he was honest. I can't tell you how many times I've dealt professionally and personally with companies that do these kind of services. I was a residential home inspector looking at my mother's house. I saw settling in the Northeast corner. Only saw settling cracks throughout the house and saw a significant gap between the floorboards and the basement bedroom. However, at that point if I were doing an inspection for somebody I would say go get a professional. That's exactly what I did. I got a professional and I'm so glad that I chose the company that had the longest time in business. I would give them five stars everyday but clearly I do not have an issue or a need for their services. I cannot stress enough how important it is to find a company like this. Again, thank you David. I appreciate your succinct evaluation. 100% forthright honest jargon-filled assessment and recommendations for best next steps which in my case was honestly nothing. read more

Terrible Experience - Misdiagnosed Problem and Refused to Resolve It I've never dealt with a company as frustrating as this. Their so-called "foundation expert" completely misdiagnosed the issue of water entering my basement. After spending thousands of dollars on their proposed solution, the problem remained unresolved. Ironically, I ended up fixing the issue myself by implementing a simple solution I had initially suggested to their expert--but they dismissed it. When I informed Acculevel that their faulty diagnosis had cost me thousands of dollars, their response was essentially, "Well, you signed." Yes, I signed, trusting the expertise of their professional, which turned out to be a big mistake. I reached out to them numerous times, but all I got were empty promises. Manager Josh claimed the service department would follow up, but no one ever showed. I left multiple messages with no callback. To make matters worse, the team that performed the work left a hole in my wall with an exposed pipe leading outside and didn't even bother patching it. I now have an expensive sump pump sitting in the corner of my basement that hasn't run once in over a month, despite my area receiving over five inches of rain. Additionally, I couldn't help but notice that the workers may not be legal United States citizens, with one unable to speak English at all and another barely understandable. It made me question their employment practices. In the end, I'm left with a costly, useless setup and a basement that remains vulnerable. Save yourself the headache and avoid this company at all costs. This is not over. They don't get to just walk away with my money. read more

I can only speak to my experience and not others, my experience with Acculevel was excellent. From the first phone call and response for quote, Acculevel was the only company that responded out of 8 calls to contractors in the Ann Arbor area. I can't thank the company enough for the job they did. The scheduling of the onsite project advisor was on time to get me the analysis and the quote. The scheduling manager called and committed to a day and time and they showed up exactly when they said. The schedule from signing the contract and work starting was quicker than expected, I think 2 1/2 weeks most and I had to scramble. I needed helical piers installed to save a load bearing porch wall. Everything went as well until a unique discovery in my yard that nobody could have foreseen. Acculevel grabbed my attention, with their engineers, and a solution was formulated within the hour. It's a story that they can only tell as it was unique. There were no surprises for me other than what we had to deal with that one "what is that" moment. The project advisor and the lead installer had briefed me on potential cost increases (i.e. if they need to go down beyond the standard pier length to hit bedrock) but I didn't have any cost overruns on my job. I also appreciate the time the seasoned installer took with mentoring a younger employee, that's leadership and refreshing to see. I'm happy with their work. read more

A house I just bought had significant foundation work previously, and a structural engineer suggested some maintenance repairs to further reinforce the foundation and keep water out. Acculevel applied carbon straps with floor joist blocking, sealed cracks in the foundation block, buried downspouts, raised and resealed my patio (which had previously sunk several inches toward the house), and completed work in my crawlspace. It was very easy to schedule the initial estimate, work took place two days later, and they sent someone out to inspect the repairs within two weeks of completion. I was very pleased with the whole process--from the initial consultation, proposal, and explanation of the repairs to the completion of the job. It was not inexpensive, but I feel like it was a worthy investment to maintain the integrity of my home's foundation. read more

Matt was up front about the cost and understood our policy to obtain estimates from 3 companies before proceeding with work in our home. He itemized the estimate and explained the procedure and warranty. He was pleasant to work with! He did not require an hour of my time or insist that both my husband and I be present in order to give us a sales pitch. The price was competitive and not inflated to cover marketing expenses. I like that the company is family owned & local, and that the workers are employees, not sub-contractors. The men who did the work were efficient and we have had no water in our basement since the waterproofing was done. I believe the contractors who followed Acculevel's work were a little surprised at the materials used, and they had to adjust their plans somewhat, but all is good in the end. Thank you! read more

The job was completed and I'm a happy customer. I needed an additional sump pump pit installed to supplement my existing as we get a heavy flow of water at our house and have had some wet carpets in the past. The crew had great attention to workmanship and were all excellent inside the house and outside being very careful to not disturb any underground lines. In fact, from my first call to the company with Crystal, then sales with Matt and his boss who came out, they really listened and understood my concerns and needs, then Jeremy with the scheduling and follow up. Everyone has been top drawer. Dare I say, let it rain! Thanks again for an excellent customer experience and value in the product you delivered. I highly recommend this company. read more

From the quotation process through the end of the job, Acculevel was very responsive. Based on my needs and the different levels of service they offered, I took a fairly long time to make a decision. The individual I was working with was very patient through this process and was responsive to questions I had while going through the process. The work underneath our home is very clean the end of the highest quality. They showed up when they said they would and it was completed when they said it would be. Something that you don't often find these days. It was no small task either, we replaced beams under the house and installed jacks. I highly recommend them if you have needs for a crawlspace repair. read more

I am so glad we chose Acculevel for our project! From their customer service, communication about the job, knowledge, and overall professionalism, we couldn't have asked for a better company to assist us on our project. Acculevel's crew slap jacked the sidewalk at our office and it looks brand new! Luis and Mariano were very skilled and extremely courteous to customers coming in and out of the businesses alongside us. Bryan did a great job leading the project and maintained professionalism the whole time. If I ever need help on a project in the future, I know who I will be using! I would highly recommend this company to anyone who needs assistance at their home and/or business. read more

I had Acculevel perform major crawl space and foundation work on my home back in 2008. Earlier this spring, after the clouds opened and rain fell for several days, I noticed standing water in my crawl space. I contacted Acculevel and a rep stopped by my home, found the problem to reside in a stubborn sump pump, and instructed me how to maintain its operation. This visit cost me nothing! Since becoming a homeowner in 1989, I've had multiple contractors and service personnel perform work for me, Acculevel ranks #1 in making me happy. I only wish that all service contractors took as much pride in their work and interest in their customers as Acculevel does. read more

We couldn't be more pleased with the entire experience. We were sold the job that remedied our situation and nothing more. No high pressure/fear based sales. Thank you Sage. The crew was prompt, respectful, efficient and executed their tasks with minimal disruption and mess. That is a feat when using a jack hammer and carrying out buckets of earth/concrete! Thank you Rubin and Juan. We secured 3 bids by three companies. Acculevel was by far the most reasonable. We have thus far had a couple weather events that normally would have produced some seepage. I am happy to report our basement was dry as a bone. read more

Had my patio done by Acculevel and it turned out perfect. They had to come out a second time due to unforeseen issues but the job was completed as promised and then some. Saved me from pouring a whole new patio, it slopes away from my basement now, and it looks great. The two service technicians, Junior and Tony, were VERY courteous and professional and answered all my questions while they were working. Cleaned up the area and took the time to listen to my concerns while they were doing their job. Great guys and a great patio! Geoff Furgason read more

I can't say enough good things about the exceptional customer service at Acculevel. From start to finish, the team was professional, courteous and truly cared about addressing my concerns. The Project Advisor was incredibly knowledgeable and took the time to explain every step of the process, making sure I understood the options- which was so valuable. If you're looking for a company that combines expertise with top-notch service, I highly recommend Acculevel! read more

This is one of my rare positive experiences with regard to home repairs. My basement was leaking like crazy from 3 different spots. I got four estimates to address the situation. Acculevel was the best of the four by far. The representatives explanations were clear and concise. I could tell he knew his game. My gut feeling was that Acculevel was the way to go, regardless of the cost. So I chose Acculevel. Oh yeah... and they ended up being the cheapest too. read more

Antonio, Raul, and Ruben N put 4 days in on my basement and crawlspace and it is flawless. The basement wall was bowing and the crawlspace was full of water, but after they got done, it looked brand new. The guys were extremely professional and always showed up exactly when they said they would (this is a rare feature in construction work these days). I give them and Acculevel an A+ and would recommend them to anyone needing foundation work done. read more

My garage concrete slab sunk couple of inches. Acculevel scheduled Craig came to my house and gave me a sound plan to fix it. He was professonal, responded to every question I had. He came to my house twice to access and re-access the problem and adviced me to consult with some other professionals in other fields related to the work. Eventhough I ended up with smaller work but I know Acculevel and Craig can be trusted for big jobs. read more

From the start Acculevel's team was incredibly thorough and attentive to our needs. Cammeron was the rep that helped us build out a solution for our basement flooding and he made the experience feel like a true partnership. More importantly though, once we found a solution, Acculevel's install team did an immaculate job installing the sump pump and fast track. We couldn't be happier with quality of work and the level of service. read more

This company is amazing. My house was built in 1902 and can be difficult to find people that are willing to work on it. We had sagging floors due to some needed joist repair on a very small crawl space. They came in a and did the work in record time and didn't even have to tear up my floor from the inside. My floors look absolutely beautiful now and so solid. thank you so much Acculevel. We are so glad we found your company!!!! read more

We were very concerned with the sinking foundation in our house. When I reached out to Acculevel for help, their Project Manager responded in timely manner. He explained the problem and how they could fix it. They scheduled the work and fixed it efficiently, and, in a cost-effective manner. Acculevel team is very professional, sensitive to customer needs and trust worthy. I very sincerely appreciate all their help. read more