Our dryer was making a very loud thumping noise. We filed a claim with our home warranty and Accord Appliance was the one that came out. Within the same day of accepting the claim they called me to schedule a day and time to come. They were able to come the next day. Artur texted me when he was on his way which I appreciated, so that I am not waiting all day. The rollers on the drum needed to be replaced. Luckily he had the parts available, so he was able to get our dryer back to working condition in no time. Thank you Accord Appliance! read more

The service technician that came to my home was dishonest with me from the very beginning. Saraj called to let me know he was on his way around 10 and he never showed up. I called the company asking where he was and they told me he came and I didn't answer my door. I live in a gated community and you need an ID to come into the community. I am texted any time anyone shows up and no one was let in. So he didn't show up, and he didn't call to let me know that he was not able to get in because he forgot his ID. Absolutely taken aback that the company would put blame on me that the service person did not show up. They give me a second appointment the next day and the guy comes out and says oh this broke on your washer, this is a common problem with these machines, lint often gets stuck and something got back there to throw the balance off to make this happen. I see this all the time. Then he proceeds to tell me that the home warranty company will replace this, because it's too expensive to fix, I'll even put in that the pump is broken so it will escalate the issue. You will probably get a few machines to choose from or you can opt for cash, but beware they may low ball you and you have to yell at them to get you a fair compensation. Turns out in his report he wrote something entirely different than what he told me. He wrote that the problem was due to past over loading which in my machine if it's over loaded or off balance it would not run. So now the warranty won't cover it. Do not trust this company! read more

Horrible experience. There was minimal communication throughout the process. The catch pan on my washer was broken during the service, and the technician claimed it was already like that even though i had literally just bought a new one less then a month ago and has never been moved. They said they would order a part and come back to fix it, but they never showed up on the day they said they would. When I called, I was told the appointment had been rescheduled without notifying me. Very frustrating service. I was assigned this company through American home shield and it was complete trash. read more

Not much I can say beyond what everyone else already has. Dude who came in reeked of cigarettes, barely spoke English, and lied to my home warranty company saying that my refrigerator's ice maker wasn't working due to "abuse." Everyone I've spoken to who knows about accord appliance has had a similar experience. 0/5. DO NOT HIRE. Oh, he also broke the pipe behind my refrigerator in the first 60 seconds that he was here, resulting in having no water for 3 days and needing to pay a plumber to fix it. read more

This company is TERRIBLE! Tech came to replace recall item on my oven and actually caused oven to now leak GAS! I've been waiting months for repair only to be disappointed and unable to use oven until they come out and fix it. Also... Hello microwave clock wasn't working, new part put in and still NOT WORKING! OMG... What's up w this company and inability to hire people who know what they are doing? I'm stuck bcoz it's the appliance company's choice not mine! Ugh! read more

They didn't fix the dishwasher after the 7th appointment. Almost ran over my 6 yr old son. The last 4 times they've come out they say they need a part, a few weeks later they come back and say its unfixable. Then they say they will give a report to GE. then GE gets a report from them that says they need a 2nd opinion. This has been going on for ~3 months. read more

DO NOT HIRE THIS COMPANY. If you value your time, energy, and money, look elsewhere. I was assigned to this company through American Home Shield for an appliance repair, and the experience was unacceptable from start to finish. For the first appointment, they never showed up. The next day, customer service claimed they had called twice and even arrived at the property - none of which was true. I was home the entire time and did not receive a single call. I rescheduled and even called first thing in the morning to confirm the appointment window of 8 AM-12 PM. At 11:30 AM, still with no update, I called again and was told the technician was running late. By 1 PM, still nothing. By 3 PM, still nothing - no calls, no updates, no courtesy. At that point, I contacted AHS, cancelled the service request with this company, and asked to be reassigned to a different contractor. As a landlord, I have responsibilities to my tenant, and this level of unprofessionalism affects everyone involved. The lack of communication and accountability was extremely frustrating and a complete waste of time. read more

Boris did a great job of fixing our busted refrigerator. He went above and beyond what we asked for. Even fixing things that we never knew were broken. Super nice guy. Respectful and courteous. Once the job was done he explained everything in great detail of what he did. If you want a quality job done well for a good value, call Accord Appliance and ask for Boris. read more

was assigned this company through my American Home Shield home warranty. A technician was sent out, and my mom was home to let him in while I was away. He repaired the washer, which was fine, but he was also supposed to check the refrigerator because the water line was no longer connecting properly. Instead of actually diagnosing the issue, he immediately blamed the refrigerator filter and said it needed to be replaced. I know for a fact the issue was not the filter, as the refrigerator had been connected to the water source and working fine for a long time before this. His explanation didn't make sense, and he didn't properly check the problem. On top of that, he was very rude and unprofessional. He kept saying things like "I think" and "I believe." As a professional coming into someone's home to fix an issue, you should know what you're doing , not guess. That lack of confidence and professionalism was frustrating and unacceptable. Overall, this was a horrible experience. I would not recommend this company, and I honestly think American Home Shield should reconsider working with them. read more

This company is a joke. They have no clue what they are doing. This company is a SCAM. AHW is also a scam. I had an appointment at 8-12 today no one showed up. I called and they claimed someone came. Hahaha I have cameras, no one showed up. They claimed they texted. No TEXT. I am beside myself upset. Do yourself a favor, do not use AHW or Accord appliance. They are a SCAM! They will take your money and fix nothing. They will even blame you. This company is a SCAM American Home warranty is also a SCAM! read more

Thanks to all you yelpers for your honesty, my NHW tried to send this company to my home which is over 50+ miles away and I cancelled the service call and got a refund of my $125. read more

Our microwave screen began having issues recently where some of the numbers weren't visible anymore. Purchased the products through Costco and Allstate Protection Plans was the warranty company. Everything was going smooth until the technician from Accord Appliance arrived and demanded our WiFi password in order to fix our microwave. He claimed our area had bad cell service and if we wanted our repair to be done we needed to provide the password or he wouldn't be able to provide the repair. This is shady. No need to ask people for their WiFi password. Called the company and according to the person over the phone they don't have supervisors that you can talk to but you can email them and they'll get back to you at a later time. read more

This company is absolute GARBAGE and should be avoided at all costs. I had an appointment set for 8am-12pm. I got a call at 8:20am from a blocked number. I wasn't able to answer it in time and no voicemail was left. I didn't think anything of it because usually companies are more professional than that. Around 10:30 I hadn't heard anything so I called Accord to confirm my appointment since I had not gotten a confirmation call since I scheduled the appointment. When I spoke to the lady she said that the appointment was put into the system as a missed appointment on MY behalf! Uh, excuse me?! I told her that I never got a phone call confirming the appointment, I never got a call 30 minutes before the technicians arrival like I was told I would, there was no doorbell ring or knock on my door, and I have video footage of who I assume was the technician pulling up to my house rolling down the passenger side window, taking a picture of my house and then driving away 3 minutes later. When I spoke to the customer service rep and told her that there was no call, no knock, nobody walking up to my door on my ring camera, video footage of the technician sitting in the car and driving off, she said she would talk to management and call me back in 30 minutes. I never got a call back. I called back and sat on hold for 30 minutes. You could tell they kept putting the call on hold because they recognized my number and didnt want to deal with me. I call back on my son's phone and they answered immediately, while the original call was still on hold. The lady I spoke to then told me there wasnt any supervisors working today amd that I am basically a liar because they have a grainy picture of the front of my house. Are people actually that stupid that they think people don't have cameras around their houses, or that they can get away with being lazy and not doing their job? It's no wonder this company only has 1 star ratings. The only reason why they're getting one star from me is because I have to give 1 in order to leave my review. Horrible customer service, awful work ethic, disgusting behavior. I hope if you ever have to have work done you do your research and steer clear of this ridiculous company. read more

I recently had a service appointment with Giovanni from Accord Appliance for a dishwasher repair covered under my home warranty, and it was one of the worst service experiences I've ever had. From the moment he arrived, his unprofessionalism was obvious. He smelled strongly of cigarette smoke, as if he had just finished smoking, and his demeanor was unpleasant and dismissive. When I tried to explain the issues I was experiencing with my dishwasher, he immediately became defensive. Instead of listening, he kept insisting that what I observed was "just my opinion," as if the problems I was dealing with weren't real. Not once did he genuinely attempt to address my concerns. He repeatedly claimed the dishwasher wasn't overheating, yet said all the burnt racks needed to be replaced -- which makes no sense, because racks don't burn unless excessive heat damages the coating. His explanations felt like excuses rather than real diagnostics. At this point, it's hard not to feel like this company is more focused on doing the bare minimum for warranty payouts than actually fixing anything. The service, professionalism, and overall quality were some of the worst I've ever encountered. If your warranty company assigns Accord Appliance, I strongly recommend requesting a different provider immediately. Based on my experience, you'll receive subpar work, poor customer service, and zero accountability. read more

Multiple times they set the appointment and canceled the day of. We have been weeks without a washing machine that is supposed to to be repaired under warranty by this vendor and the first time they refused because of how far we are (on the day of the appointment) and the second time they canceled because the tech was sick. Obvious with 1200 1 star review this is how they do business. read more

I rate our experience with Accord at 0 stars. Absolutely terrible service. Our refrigerator is broken. Called our home warranty. Accord calls us to set up an appointment 1.5 weeks out....for a broken fridge. Wait for that appointment. In the middle of our service somebody called from Accord to reschedule our appointment for another day another 1.5 weeks later which would make the total time in between the day it broke and the appointment 3 weeks. Called and got an appointment for 2 weeks after the fridge broke. Near the end of our service window nobody had called or shown up. Called Accord and was told it was flagged that we missed our appointment. Missed our appointment? Nobody called or showed up. We have a doorbell camera and nobody showed up. They even reported to put warranty company that we missed the appointment. This company is a fraud! Very unhappy. Who has a 1.4 star rating....Accord! Should be lower than that. We will be contacting the BBB. read more

I wish I could give them a negative rating, they made me wait a week for an appt. Only for them to not even show up for the appt. Then lie and say the tech had a medical emergency. Said the next appt would be a week from today. Insane, this only came about after repeated calls to the company to find out what time the tech would arrive. Each time they said he was on the way. The last call they said he showed up and no one was home. I literally have cameras around my home impossible for me to miss the tech. When i told them this then they said o he had an medical emergency. Please do not waste your time with this company I don't understand how they are even in business to begin with. This makes zero sense, I have been with a down fridge since April 8th and today is the April 15th when they where suppose to come and they want me to wait till April 22nd. No recourse no nothing. Pitful company that shouldn't even be in operation. read more

They've been reliable for me and taken care of home warranty claims on several occasions. Showed up when they said thet were going to. YMMV.

THE WORST COMPANY EVER! BEWARE! They are scam artists. They came out 3 times to fix our leaking fridge and cooktop. Did not fix anything but made fridge leaks even more & the cooktop's issue was never fixed. They went ahead & marked complete, then wrote a different diagnosis on my claim. DO NOT BUY FIDELITY NATIONAL WARRANTY insurance either. They did not do anything and said we have to deal with Accord Appliance ourselves. If we want them to send Accord Appliance back, we have to pay another $90 deductible. read more

Accord Appliance missed two appointments to repair my refrigerator without any explanation. I called their office and before i could say anything, they mumbled something unintelligible and then hung up the phone. This happened four times. Then they ghosted me. I have no idea if the Accord appliance repair company really exists or not. Frankly from my experience... likely not. The home warranty company pulled the repair job from them and now has assigned another appliance company. read more

After an initial good review, the repair failed and after multiple revisits, the intermittent problem continued. The owner refused to return my calls and I asked the home warranty company for a service call refund and bought a new refrigerator, pure incompetence from this company as well as American Home Shield. Neither of which I'll ever give business to again. read more

Our service call was for a gasket replacement on our front load washer. Tech was inexperienced and admitted he had NEVER replaced a gasket which required removing the whole front panel and more. He did it incorrectly and had to disassemble it and try again before leaving. Fast forward 4 months and turns out the tech didn't replace the clamp on a hose near the gasket which ended up causing a leak inside the washer and the entire laundry room. Accord Appliance took no accountability for his mistake, and the repair tech wrote up LIES that we abused and neglected the washer in his invoice. The tech just covered his chops! As others have stated, I'm in complete agreement that AA is a flipping joke! read more

TERRIBLE!! If I could give ZERO stars, I would. My home warranty company (AHS) uses Accord Appliance. This company is a complete joke, and absolute waste of time. Its been over 1 months to fix my dryer, and they are completely useless. read more

Worst service; Ive ever had to deal with as a paying customer. Geovanni ( the dispatched technician )was very unprofessional and to the point of making the interaction almost hostile. Accord Appliance was impossible to get a hold off. The first time I called; took at least an hour to have someone pick up the phone. The second time I called to informed them about their hostile service technician. I waited an hour and ended up selecting to have a call back. Which never happened. This company was sent by my home warranty company. Ive told then not to send this company for any of my service call ever again!!! read more

Disrespectful to my personal property. Disrespectful to my spouse. Failed to correctly diagnose a problem with my dishwasher. Failed to own the error. Created a fire hazard with my gas stove top. Left without repairing the issue. This company is the sole reason I canceled my home warranty. The listed owner/president is a person named Artur Asnkinazi or Vadim Gartel...please google search them and let them what a great job their company is doing. read more

Accord Appliance - Appliances & Repair Near Me

Horrible customer service !! I am forced by my home warranty to deal with them! They missed 2 appointments. They just don't show up! They lie and you can't speak with anybody live ! read more

Have been trying for over a week to get service. Have spoken with half a dozen "agents". No follow up. No call back. Tried emailing the request twice. No response. read more

This company is a scam, they charged me to fix my washer, they came for 5 minutes and didn't do anything. Supposedly there is nothing wrong with it. It is still not working and I never got my money back. read more

I give them 0 stars, and if I could, I would give them a negative 10 stars. This place is garbage, and they hire people who don't know what they are doing. My home warranty company hired them to fix my refrigerator back in November. It took them 21/2 months of replacing parts and guessing what was wrong with it to get it working. $1100 in parts in labor. The refrigerator died again in March less than 2 months later. For some reason, the warranty company hired these idiots again. They then told the warranty company that the fridge is not repairable. But because the warranty company already spent $ 1,100 on repairs that didn't fix the fridge, they now only want to cover a small fraction of the cost of my fridge. So I call the Accord Appliance company, and they don't want to refund the $1100 they spent to fix the fridge that they didn't fix. When I asked to speak to a supervisor or manager, the leadership didn't have phone numbers, only emails. I assume this is because they know how bad they fuck people over, and the leadership just doesn't want to talk to the customers. So if you are a leader in the company, you may want to email or call me back, because I am considering taking you to small claims court. read more

Never, never use this company. They don't show up on time, if at all. Their technicians don't know what they are doing. My washer has been broken for a month and they can't figure out what is wrong with it. If I could give them a negative 5, I would read more

By far the worst contracting company I've ever dealt with . Not only did they break my washer but wrote in their report I abused and misused my washer to American home shield and second opinion came and they stated they have dealt with accord so many time doing the same scam and warranty rather listen to accord appliance so they don't have to pay for their mistakes ! Stay AWAY from both American home shield and accord appliance they don't care about customers. read more

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This company is horrible to deal with. They came out the first time to see what part they needed to order. 2nd visit they ordered the wrong part. They scheduled the 3rd visit and never showed up, I had to call them just to find out they were waiting for another part! Finally Schedule a 4th visit and they called to say techs car broke down and scheduled for the next day which is today and was supposed to be here between 8-12p and as of 2:10p they have not shown up or called me back to advise on the status. I have called them 4 times today and all reps telling me someone would call me back to advise on status and as of now still no call back. Every time I have to call them to get updates. They were contracted by our home warranty and not by us as seeing their reviews I would have never used them!! Beware of company. read more

Avoid this company at all costs. They are terrible. Did not show up for an appointment. He lied and said that he came out so that I would have to pay the service fee. However, I have a security camera on my front door and I had proof that he was dishonest about coming to my home. TERRIBLE COMPANY. DO NOT USE!!! read more

If I could give them a zero I would terrible company I personally think they are a fraud. I put a claim thru home warranty and accord called and scheduled an appointment with me to fix my fridge that didn't work and there earliest appointment was 2 weeks out. On the day of my appointment we where here waiting from 12-5pm and half way thru I got a call from accord saying they where calling to reschedule. Of course I was upset told I have no working fridge but they set another appointment a week out. Once again on the day they where going to come out they NO SHOWED and when we called them they had the nerve to say somebody came and nobody answered the door. We have a ring door camera that tracks everyone and when you press it I get a notification on my phone. Nobody rang the door bell and when I went back thru the camera just to make sure nobody was here today. They are liars and thieves I believe this is a fraud company. Do not use!!! I'll be contacting BBB. read more

If I could give negative stars, I would. My dryer stopped heating and I have home warranty insurance. I also live in Palm Desert. They came out and looked at it and said they'd need to order the part. That was on February 2nd. After three lame excuses to cancel, my dryer still isn't fixed. I currently have another appointment on March 12th for them to come out. I also contacted the home warranty people and they said because they already came out once, they can't change the vendor. I'm guessing since they've already been paid and it takes about 45 minutes to travel from Temecula to Palm Desert, they're not making any money. So I'm stuck six weeks without a dryer and am making trips to the laundromat. read more

Apparently my review is identical to many others. this is a constant with this company. I urge people to file a complaint with the following California State Agencies: 1. Bureau if Household Goods & Services (BHGS) 2. California Attorney General's Office oaf.ca.gov To file a complaint against this business go to California State Portal www.dca.ca.gov Local bans non profit 1. Better Business Bureau Www.bbb.org 2. Your county district attorney's office To go one step further file a complaint against your home warranty company AHS or whichever company you are having the same issue as most of us Department of Insurance www.insurance.ca.gov 800-927-4357 most unprofessional company I've ever had the displeasure of dealing with. They are consummate liars. Lazy unethical with absolutely no knowledge of what they're supposed to be doing. They're tied to AHS and you get stuck with this garbage after paying $100 fee. They came last week to fix a washer. Screwed off for 15 minutes and left under the guise that the part will be ordered. The jerk never even diagnosed the problem. Claimed there were multiple appliances in the garage. Well yes there are multiple appliances like a washer and dryer and yes they are in the garage where a lot of homes have the washer and dryer. Claimed it was hazardous and couldn't do the repair until said washer was moved. WTF Told us he was ordering the part LIAR NEVER DIAGNOSED This company is nothing but a scam company. They need to be shut down. Don't let these creeps continue to take advantage of us! Enough is enough! We all work hard for our money and they're stealing it. read more

Accord appliance was used by my warranty company and denied the repairs. When I asked for a second opinion all the requests for repairs were approved. The Technician from Accord stated my oven was missing an element that caused it to not work yet I used the oven the same day. He did not know what he was looking at. Plus they had to reschedule twice as the technicians they scheduled did not have the experience to do the job. I had to wait over three weeks for someone to show up then Accord denied all repairs. Absolutely will not use again. I have already filed a complaint with the warranty company as well. read more

This company is used by my home warranty insurance and what they told me was different from what they told the insurance company.. my case is pending read more

waste of time and money. Sergei lied to the warranty company about our dishwasher. Spent a total of 5 minutes at our home, said it needs a new pump, only by listening to it. Never pulled it out, just listened. Tells the warranty company it's installed incorrectly and the drain hose is leaking. Warranty company denies the claim. WTF....avoid these losers, they are only looking for the quick service visit $$ read more

BEWARE!!! Accord Appliance is simply a group of scam artists collecting fees from home warranty companies. They have no intention of fixing your appliances, or helping you become whole. We had two technicians come out, giving us home remedies for fixing our dishwasher ourselves. They ran the dishwasher with no soap in it, seeing that flooding resulted. Accord Appliance then proceeded to lie to our home warranty company, stating that our claim should be denied because we were using too much soap and that was causing the malfunction. We tried reaching the company to get to the bottom of why they would fabricate the claim denial, and were disconnected four times, and hung up on three times. They have caused us insurmountable headaches and grief, and should be avoided at all costs! Shame on this company! Look them up on the BBB website! Atrocious. Ludicrous that our home warranty company would use them at all. read more