Our dryer was making a very loud thumping noise. We filed a claim with our home warranty and Accord Appliance was the one that came out. Within the same day of accepting the claim they called me to schedule a day and time to come. They were able to come the next day. Artur texted me when he was on his way which I appreciated, so that I am not waiting all day. The rollers on the drum needed to be replaced. Luckily he had the parts available, so he was able to get our dryer back to working condition in no time. Thank you Accord Appliance! read more

IF YOU HOME WARRANTY COMPANY ASSIGNS YOU TO THIS COMPANY IMMEDIATELY ASK FOR A REASSIGNMENT! I was assigned to this by AHS. They called promptly to schedule an appointment for Wednesday. Come Wednesday, they did NOT show up! They did NOT call! Complete no show! Thursday, they texted me I needed to make an appointment. I then called them and told them, they were supposed to show up yesterday (Wednesday) and never did! The lady said they did. I said BS, I have four cameras on my property, and get notifications at the smallest things. My dogs would've barked. I was out front in my yard with my kids playing and saw NO one But Amazon! I am at home ALL DAY! They then schedule an appointment for Friday, today. Once again, NO SHOW. NO CALL. Cameras show nothing. No notifications of a door bell rang. I am now requesting AHS to reassign me companies and absolutely escalating this and recommending they drop this unprofessional company. It is VERY clear that I am NOT the only one who has had this happen, and the owners are very much against taking accountability based on their AI generated responses stating " here's a response that does not admit fault" Do better. Actually, just completely shut down read more

****PROCEED AT YOUR OWN RISK****DO NOT HIRE**** As a type this I am currently holding for American Home Shield, I had one of their technicians come to my home yesterday and "diagnose" my refrigerator. I paid my deductible to have them come out and tell me to just put silicone around the edge to seal it. You Tube could have told me that. He then told me exactly what needed to be fixed on my fridge and said he would order the parts and when he returns to have the fridge defrosted so he can get everything replaced. I call this morning and their CSR tells me that parts were requested and that it was denied from AHSW and that she would contact them to see why and what the next step is. I call AHSW and apparently the technician put in the notes that he needed the fridge defrosted to properly diagnose it and that they would have to come out again, but not one time did anyone from Accord say to have it defrosted, but the technician told me exactly what needed to be fixed, but apparently forgot to put that diagnoses in his final report. This company bs's to get paid for multiple service calls. I wish I would have read the reviews beforehand. I don't know how they are still I business with the incompetent people that work there. I'm giving my warranty the opportunity to redeem themselves, but moving forward I will generate my own list of technicians and this company will not be one of them. Get it together ACCORD read more

AHS assigned Accord Appliance to troubleshoot my dishwasher. It only took Boris a few minutes to see something had become disconnected. He connected it and now the dishwasher works great! read more

Avoid this company--they fabricate "misuse" to deny legitimate warranty claims.If your home warranty company assigns this contractor to your job, do yourself a favor and immediately ask for a reassignment. They were dispatched through Fidelity National Home Warranty to inspect our dishwasher door spring retainers. The technician who showed up was polite and explicitly told me in person that the plastic parts had simply aged, degraded, and broken over time--a classic wear-and-tear issue. However, behind the scenes, they submitted a completely different report to the warranty company claiming "misuse," which caused Fidelity to deny the claim outright. When confronted with the contradiction between what the technician said to my face and what they wrote in their official report, they offered no resolution. This seems to be a pattern based on their abysmal rating. Save yourself the headache, the wasted time, and the out-of-pocket expenses: refuse this contractor the moment your home warranty company names them. read more

The service technician that came to my home was dishonest with me from the very beginning. Saraj called to let me know he was on his way around 10 and he never showed up. I called the company asking where he was and they told me he came and I didn't answer my door. I live in a gated community and you need an ID to come into the community. I am texted any time anyone shows up and no one was let in. So he didn't show up, and he didn't call to let me know that he was not able to get in because he forgot his ID. Absolutely taken aback that the company would put blame on me that the service person did not show up. They give me a second appointment the next day and the guy comes out and says oh this broke on your washer, this is a common problem with these machines, lint often gets stuck and something got back there to throw the balance off to make this happen. I see this all the time. Then he proceeds to tell me that the home warranty company will replace this, because it's too expensive to fix, I'll even put in that the pump is broken so it will escalate the issue. You will probably get a few machines to choose from or you can opt for cash, but beware they may low ball you and you have to yell at them to get you a fair compensation. Turns out in his report he wrote something entirely different than what he told me. He wrote that the problem was due to past over loading which in my machine if it's over loaded or off balance it would not run. So now the warranty won't cover it. Do not trust this company! read more

Horrible experience. There was minimal communication throughout the process. The catch pan on my washer was broken during the service, and the technician claimed it was already like that even though i had literally just bought a new one less then a month ago and has never been moved. They said they would order a part and come back to fix it, but they never showed up on the day they said they would. When I called, I was told the appointment had been rescheduled without notifying me. Very frustrating service. I was assigned this company through American home shield and it was complete trash. read more

DO NOT HIRE THIS COMPANY. If you value your time, energy, and money, look elsewhere. I was assigned to this company through American Home Shield for an appliance repair, and the experience was unacceptable from start to finish. For the first appointment, they never showed up. The next day, customer service claimed they had called twice and even arrived at the property - none of which was true. I was home the entire time and did not receive a single call. I rescheduled and even called first thing in the morning to confirm the appointment window of 8 AM-12 PM. At 11:30 AM, still with no update, I called again and was told the technician was running late. By 1 PM, still nothing. By 3 PM, still nothing - no calls, no updates, no courtesy. At that point, I contacted AHS, cancelled the service request with this company, and asked to be reassigned to a different contractor. As a landlord, I have responsibilities to my tenant, and this level of unprofessionalism affects everyone involved. The lack of communication and accountability was extremely frustrating and a complete waste of time. read more

Accord appliance came to my home to diagnose an issue with my refrigerator involving the ice maker not working. Within five minutes of arrival, the technician damaged the water line behind the refrigerator, resulting in my main water line needing to be shut off for multiple days, and a plumber being paid to come out and fix it. This technician also advised me that the ice maker was broken due to a manufacturer defect, and that it would be no problem to come back and fix it under the AHS home warranty. However, he gave AHS a different story. He told them that the ice maker was broken due to the door being overextended. This is physically impossible due to where the refrigerator is placed. The door can't even open all the way, let alone be overextended, because the door touches the neighboring wall before reaching its full extension. I've spoken to other contractors, as well as friends and family who have worked with Accord Appliance, and apparently they have a reputation for this sort of thing across the board. Avoid this business like the plague. read more

Yet again I had an appointment today between 8-12. 11:40 rolls around and I still haven't heard anything. So I call them. The lash then tells me I'm sorry we need a senior tech out to your home so we have to reschedule your appointment. I was fucking livid! You wait til the day of the appointment to fucking tell me this?!? I have been without a dishwasher for 3 months. Just fucking replace the thing already! This company is absolute shit and they should be fired from American home shield. I told them their company fucking sucks and they need to get their heads out of their ass. read more

After reading some of the reviews, I guess I was lucky to have received an excellent service from a knowledgeable and professional technician who diagnosed and repaired my refrigerator. I was quite happy with the service provided by Jonathan, the service technician from Accord. He arrived on time and was able to diagnose the problem right away. The service was done through American Home Shield who responded right away to my claim and sent the service request to Accord Appliance. Great job all around! read more

After 5 visits and four repairs, they called to tell me their servicer was sick this week and have to wait one more week for them to come out. Worse company ever and no accountability! If you can don't use them! Don't even deserve one star! read more

was assigned this company through my American Home Shield home warranty. A technician was sent out, and my mom was home to let him in while I was away. He repaired the washer, which was fine, but he was also supposed to check the refrigerator because the water line was no longer connecting properly. Instead of actually diagnosing the issue, he immediately blamed the refrigerator filter and said it needed to be replaced. I know for a fact the issue was not the filter, as the refrigerator had been connected to the water source and working fine for a long time before this. His explanation didn't make sense, and he didn't properly check the problem. On top of that, he was very rude and unprofessional. He kept saying things like "I think" and "I believe." As a professional coming into someone's home to fix an issue, you should know what you're doing , not guess. That lack of confidence and professionalism was frustrating and unacceptable. Overall, this was a horrible experience. I would not recommend this company, and I honestly think American Home Shield should reconsider working with them. read more

Thanks to all you yelpers for your honesty, my NHW tried to send this company to my home which is over 50+ miles away and I cancelled the service call and got a refund of my $125. read more

This company is a joke. They have no clue what they are doing. This company is a SCAM. AHW is also a scam. I had an appointment at 8-12 today no one showed up. I called and they claimed someone came. Hahaha I have cameras, no one showed up. They claimed they texted. No TEXT. I am beside myself upset. Do yourself a favor, do not use AHW or Accord appliance. They are a SCAM! They will take your money and fix nothing. They will even blame you. This company is a SCAM American Home warranty is also a SCAM! read more

This company is absolute GARBAGE and should be avoided at all costs. I had an appointment set for 8am-12pm. I got a call at 8:20am from a blocked number. I wasn't able to answer it in time and no voicemail was left. I didn't think anything of it because usually companies are more professional than that. Around 10:30 I hadn't heard anything so I called Accord to confirm my appointment since I had not gotten a confirmation call since I scheduled the appointment. When I spoke to the lady she said that the appointment was put into the system as a missed appointment on MY behalf! Uh, excuse me?! I told her that I never got a phone call confirming the appointment, I never got a call 30 minutes before the technicians arrival like I was told I would, there was no doorbell ring or knock on my door, and I have video footage of who I assume was the technician pulling up to my house rolling down the passenger side window, taking a picture of my house and then driving away 3 minutes later. When I spoke to the customer service rep and told her that there was no call, no knock, nobody walking up to my door on my ring camera, video footage of the technician sitting in the car and driving off, she said she would talk to management and call me back in 30 minutes. I never got a call back. I called back and sat on hold for 30 minutes. You could tell they kept putting the call on hold because they recognized my number and didnt want to deal with me. I call back on my son's phone and they answered immediately, while the original call was still on hold. The lady I spoke to then told me there wasnt any supervisors working today amd that I am basically a liar because they have a grainy picture of the front of my house. Are people actually that stupid that they think people don't have cameras around their houses, or that they can get away with being lazy and not doing their job? It's no wonder this company only has 1 star ratings. The only reason why they're getting one star from me is because I have to give 1 in order to leave my review. Horrible customer service, awful work ethic, disgusting behavior. I hope if you ever have to have work done you do your research and steer clear of this ridiculous company. read more

They didn't fix the dishwasher after the 7th appointment. Almost ran over my 6 yr old son. The last 4 times they've come out they say they need a part, a few weeks later they come back and say its unfixable. Then they say they will give a report to GE. then GE gets a report from them that says they need a 2nd opinion. This has been going on for ~3 months. read more

This company is TERRIBLE! Tech came to replace recall item on my oven and actually caused oven to now leak GAS! I've been waiting months for repair only to be disappointed and unable to use oven until they come out and fix it. Also... Hello microwave clock wasn't working, new part put in and still NOT WORKING! OMG... What's up w this company and inability to hire people who know what they are doing? I'm stuck bcoz it's the appliance company's choice not mine! Ugh! read more

Boris did a great job of fixing our busted refrigerator. He went above and beyond what we asked for. Even fixing things that we never knew were broken. Super nice guy. Respectful and courteous. Once the job was done he explained everything in great detail of what he did. If you want a quality job done well for a good value, call Accord Appliance and ask for Boris. read more

Our microwave screen began having issues recently where some of the numbers weren't visible anymore. Purchased the products through Costco and Allstate Protection Plans was the warranty company. Everything was going smooth until the technician from Accord Appliance arrived and demanded our WiFi password in order to fix our microwave. He claimed our area had bad cell service and if we wanted our repair to be done we needed to provide the password or he wouldn't be able to provide the repair. This is shady. No need to ask people for their WiFi password. Called the company and according to the person over the phone they don't have supervisors that you can talk to but you can email them and they'll get back to you at a later time. read more

THE WORST COMPANY EVER! BEWARE! They are scam artists. They came out 3 times to fix our leaking fridge and cooktop. Did not fix anything but made fridge leaks even more & the cooktop's issue was never fixed. They went ahead & marked complete, then wrote a different diagnosis on my claim. DO NOT BUY FIDELITY NATIONAL WARRANTY insurance either. They did not do anything and said we have to deal with Accord Appliance ourselves. If we want them to send Accord Appliance back, we have to pay another $90 deductible. read more

Accord Appliance missed two appointments to repair my refrigerator without any explanation. I called their office and before i could say anything, they mumbled something unintelligible and then hung up the phone. This happened four times. Then they ghosted me. I have no idea if the Accord appliance repair company really exists or not. Frankly from my experience... likely not. The home warranty company pulled the repair job from them and now has assigned another appliance company. read more

I recently had a service appointment with Giovanni from Accord Appliance for a dishwasher repair covered under my home warranty, and it was one of the worst service experiences I've ever had. From the moment he arrived, his unprofessionalism was obvious. He smelled strongly of cigarette smoke, as if he had just finished smoking, and his demeanor was unpleasant and dismissive. When I tried to explain the issues I was experiencing with my dishwasher, he immediately became defensive. Instead of listening, he kept insisting that what I observed was "just my opinion," as if the problems I was dealing with weren't real. Not once did he genuinely attempt to address my concerns. He repeatedly claimed the dishwasher wasn't overheating, yet said all the burnt racks needed to be replaced -- which makes no sense, because racks don't burn unless excessive heat damages the coating. His explanations felt like excuses rather than real diagnostics. At this point, it's hard not to feel like this company is more focused on doing the bare minimum for warranty payouts than actually fixing anything. The service, professionalism, and overall quality were some of the worst I've ever encountered. If your warranty company assigns Accord Appliance, I strongly recommend requesting a different provider immediately. Based on my experience, you'll receive subpar work, poor customer service, and zero accountability. read more

After an initial good review, the repair failed and after multiple revisits, the intermittent problem continued. The owner refused to return my calls and I asked the home warranty company for a service call refund and bought a new refrigerator, pure incompetence from this company as well as American Home Shield. Neither of which I'll ever give business to again. read more

Our service call was for a gasket replacement on our front load washer. Tech was inexperienced and admitted he had NEVER replaced a gasket which required removing the whole front panel and more. He did it incorrectly and had to disassemble it and try again before leaving. Fast forward 4 months and turns out the tech didn't replace the clamp on a hose near the gasket which ended up causing a leak inside the washer and the entire laundry room. Accord Appliance took no accountability for his mistake, and the repair tech wrote up LIES that we abused and neglected the washer in his invoice. The tech just covered his chops! As others have stated, I'm in complete agreement that AA is a flipping joke! read more

Multiple times they set the appointment and canceled the day of. We have been weeks without a washing machine that is supposed to to be repaired under warranty by this vendor and the first time they refused because of how far we are (on the day of the appointment) and the second time they canceled because the tech was sick. Obvious with 1200 1 star review this is how they do business. read more

Do not believe all you read. I called our Warranty company, First American, after reading the reviews to voice my concern. First is terrific so I knew if there was a problem they would take care of if i was not satisfied with Accord. Oscar called prior to arrival. He was polite, respectful, helpful and totally competent. A FINE young man! He took care of our issues with the refrigerator plus went out of his way to help us understand other appliances. Kudos to Accord! read more

Worst service; Ive ever had to deal with as a paying customer. Geovanni ( the dispatched technician )was very unprofessional and to the point of making the interaction almost hostile. Accord Appliance was impossible to get a hold off. The first time I called; took at least an hour to have someone pick up the phone. The second time I called to informed them about their hostile service technician. I waited an hour and ended up selecting to have a call back. Which never happened. This company was sent by my home warranty company. Ive told then not to send this company for any of my service call ever again!!! read more

Disrespectful to my personal property. Disrespectful to my spouse. Failed to correctly diagnose a problem with my dishwasher. Failed to own the error. Created a fire hazard with my gas stove top. Left without repairing the issue. This company is the sole reason I canceled my home warranty. The listed owner/president is a person named Artur Asnkinazi or Vadim Gartel...please google search them and let them what a great job their company is doing. read more

Accord Appliance - Appliances & Repair Near Me

They've been reliable for me and taken care of home warranty claims on several occasions. Showed up when they said thet were going to. YMMV.

Never, never use this company. They don't show up on time, if at all. Their technicians don't know what they are doing. My washer has been broken for a month and they can't figure out what is wrong with it. If I could give them a negative 5, I would read more

TERRIBLE!! If I could give ZERO stars, I would. My home warranty company (AHS) uses Accord Appliance. This company is a complete joke, and absolute waste of time. Its been over 1 months to fix my dryer, and they are completely useless. read more

By far the worst contracting company I've ever dealt with . Not only did they break my washer but wrote in their report I abused and misused my washer to American home shield and second opinion came and they stated they have dealt with accord so many time doing the same scam and warranty rather listen to accord appliance so they don't have to pay for their mistakes ! Stay AWAY from both American home shield and accord appliance they don't care about customers. read more

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The worst service unresponsive and did not repair appliance. Home warranty company use them because they blame you for the problem. Do not let this guy into your home read more

Have been trying for over a week to get service. Have spoken with half a dozen "agents". No follow up. No call back. Tried emailing the request twice. No response. read more

I wish I could give them a negative rating, they made me wait a week for an appt. Only for them to not even show up for the appt. Then lie and say the tech had a medical emergency. Said the next appt would be a week from today. Insane, this only came about after repeated calls to the company to find out what time the tech would arrive. Each time they said he was on the way. The last call they said he showed up and no one was home. I literally have cameras around my home impossible for me to miss the tech. When i told them this then they said o he had an medical emergency. Please do not waste your time with this company I don't understand how they are even in business to begin with. This makes zero sense, I have been with a down fridge since April 8th and today is the April 15th when they where suppose to come and they want me to wait till April 22nd. No recourse no nothing. Pitful company that shouldn't even be in operation. read more

Avoid this company at all costs. They are terrible. Did not show up for an appointment. He lied and said that he came out so that I would have to pay the service fee. However, I have a security camera on my front door and I had proof that he was dishonest about coming to my home. TERRIBLE COMPANY. DO NOT USE!!! read more

This company was assigned by my home warranty company. They didn't show up for my first appointment. They were late for the rescheduled appointment and I feel like they only showed up because I contacted my home warranty company to get a hold of them as they don't answer the phone. Once the tech was here all he did was test my outlet (not the actual machine). He reported that he needed the control board however the home warranty company would not authorize that because he never diagnosed the actual machine. Their response was to tell the home warranty company they couldn't diagnose the machine because I tried to self repair. I had removed the lid as the washer stopped working mid load and was full of clothes and water...it was going to be 4 days before the first appointment time so I was not going to leave my clothes in the washer to rot. Due to the misinformation and inability to get a hold of the company my claim was ultimately denied. read more

This company is horrible to deal with. They came out the first time to see what part they needed to order. 2nd visit they ordered the wrong part. They scheduled the 3rd visit and never showed up, I had to call them just to find out they were waiting for another part! Finally Schedule a 4th visit and they called to say techs car broke down and scheduled for the next day which is today and was supposed to be here between 8-12p and as of 2:10p they have not shown up or called me back to advise on the status. I have called them 4 times today and all reps telling me someone would call me back to advise on status and as of now still no call back. Every time I have to call them to get updates. They were contracted by our home warranty and not by us as seeing their reviews I would have never used them!! Beware of company. read more

I rate our experience with Accord at 0 stars. Absolutely terrible service. Our refrigerator is broken. Called our home warranty. Accord calls us to set up an appointment 1.5 weeks out....for a broken fridge. Wait for that appointment. In the middle of our service somebody called from Accord to reschedule our appointment for another day another 1.5 weeks later which would make the total time in between the day it broke and the appointment 3 weeks. Called and got an appointment for 2 weeks after the fridge broke. Near the end of our service window nobody had called or shown up. Called Accord and was told it was flagged that we missed our appointment. Missed our appointment? Nobody called or showed up. We have a doorbell camera and nobody showed up. They even reported to put warranty company that we missed the appointment. This company is a fraud! Very unhappy. Who has a 1.4 star rating....Accord! Should be lower than that. We will be contacting the BBB. read more