Made appointment on Saturday for Tuesday, find out 20 minutes before my appointment window of 11-3 that they don't work my area and will not honor my appointment. Go somewhere else, hopefully to someone who has their stuff together and who are professional In response I understand what happened. You left an incompetent person to answer your phones. Meanwhile 3 days later I find out you're not coming. My daughter was inconvenienced, I had to waste time in my work day finding someone else. The only suggestion you had was that I should find someone else to show up. Which inconveniences my daughter on her next day off. The right thing to do would've been honor the appointment. But instead I was basically made to feel that my family being inconvenienced was my problem and to figure it out read more

Reliable and great company! I've been referred to this company by a friend. After having Scott come out to fix my fridge twice, he was professional and courteous and knowledgable. And fast too! This guy has serious skills. Not to mention the management and ownership handles business. They always answer the calls and take good care of clients. Customer service, quality repair and fair treatment is of the highest importance to this company. I highly recommend you call if you cursing a major appliance. You can trust these guys! read more

Found this business in my local telephone directory. I have only lived in Hemet for over a year. I focus on calling locally family owned businesses when I need repairs. Out of the blue my Frigidaire washer stopped filling water to the tub. I called this business yesterday. Today Scott one of their techs called and came to check the washer. He was very professional. Of course it worked when he touched the washer. He put it on the low water level and it worked. He thought the machine thought there was water in the tub on the high level. He said that it will probably never happen again. We had to pay the minimum service charge of $79.95 but that it is ok. We will have a 30 day warranty if it happens again. Thank you Scott for your service visit. read more

Never, never. These guys are just plain crooks. I gave them an $80 deposit on a part for my washing machine on 6/4. Promised it would be fixed within 4 days. I called twice and was basically told don't call us, we'll call you when the part comes in. I got tired of waiting 2 weeks ago and bought a new washer. I didn't call them as I wanted to see how long it would take for them to call me. They never did! I called them on 6/30 to request a refund. On 7/1 the tech called to say he's sorry, he does have the part. I called the owner and told him I have a new washer and would like a refund. Basically, I was told to pound sand. Never again! Editing on 7/13/2016. Yesterday I received a full refund from Appliance Doctor. Greatly appreciated. read more

Had my dryer die at 2pm on a Friday and Scott had t fixed the same day by 6. He was extremely professional,honest,and went above and beyond. His price was very reasonable .I asked him a few other questions and he had all the answers . Will definitely use him again for all my appliance repair needs read more

False advertising. I was told I would receive service on a Thursday, technician called late in the day to say he couldn't make it. Rescheduled for early Saturday morning. Did not come till 1100. Technician was specifically told not to come on the property due to dogs, with a prominent sign on gate Beware of dog. Technician came onto the property and into my home without warning. Was charged twice as much as the same repair (replaced water pump on washer) I had last year. Unfortunately could not find my previous repair man's card. Due to having already taken off work and needing to use the appliance I went forward with the repair. When I tried to discuss my disatisfaction with the owner, he was unavailable. 1 Star was given due to the part was replaced. Do not use this service. read more

Scott finally contacted me and explained. Offered to come out at night. Thank you for that.

Called the appliance doctor early Thursday morning and that afternoon they were out at my house. Not having a lot of money at the time they gave me numerous options to get my refrigerator fixed without spending a whole lot of money. They got me back up and running same day thankfully before any of our frozen foods even defrosted. Thanks again Appliance Doctor, I know who to call next time I have an appliance issue! read more

I called on a Monday evening to get service for a garbage disposal. They called back, and said they could possibly come out Wednesday at 4:30. I rushed home from work to be there, waited until 6 pm, finally called them. Got a call back that they coudln't make it but would try for Thursday at 5. Rushed home again. no show. Said they would call, or if not would come out Friday at 3:30. again, no show, no call. Finally went to another source and called to let them know I was disappointed. the message on the phone said they were closed until Monday! Wouldn;'t recommend them for anything. Apparently they are too busy for business. read more

Wasted the whole day for a NO SHOW! Didn't even call like they said they would. We WOULD NOT RECOMMEND these people!

Great service, honest and not there to gouge you like a lot of other companies would. Very considerate of our situation of our freezer not staying cold and drove our of his way to go get the part and come back quickly so we did not lose all our food and actually took a small discount off the original price for not having the part on the truck. All of this on a Saturday by the way, because not everything breaks between Monday and Friday 8-5. If any appliance in our house breaks again, I will definitely be calling Appliance Doctor. Thanks so much guys!! read more

I called to get an appointment to get my washer repaired. He assured me he would be at my house between 1-5 pm the next day. He never showed and I wasted half my day sitting at home. I called and left a voicemail saying I would no longer be needing his services. He called back and left a voicemail stating he had been stuck on a job somewhere else. However, he never called to let me know he would not be here within the time frame he previously stated. read more

Appliance Doctor is awesome! Our dryer was squeaky and upon investigation, found out that there was a minor fire inside the dryer, so they gave it a moving parts overhaul which fixed both issues and made it work like new! I would definitely use them again and recommend giving Appliance Doctor a call! read more

Excellent company that serves Murrieta/French Valley area! We have used them twice to repair various appliances in our home. They offer great service, good advice and affordable repair. Kris was our technician for our dryer most recently and he was friendly and efficient. Highly recommend him. I will definitely be calling them again!! read more

Just used these guys again, The best repair service ever. I love them, I have used them for 20+ years and highly recommend them. They are fast and knowledgeable. Good honest company, Very professional, with fair prices! read more

I called several other appliance repair places and left messages with no return phone call. The first time I called the Appliance Doctor they answered the phone the first time and was very accommodating to my schedule. They were prompt, very professional and courteous and did an amazing job! My dryer is humming like new! read more

Company made us wait and Never Showed Up ..this is a dishwasher repair company

I called Appliance Doctor around 11:30am about a washing machine repair. I explained what the problem was - was asked a few questions and was told they would try to fix the problem today but definitely by tomorrow. I received a call back that they would be by within the hour. They arrived at the door in uniforms ( their Appliance Doctor work shirts,etc...) and introduced themselves. I showed them where the washing machine was and they diagnosed the problem right away - stating "it would be an easy fix". They were professional, polite, courteous, and hardworking! The price was reasonable and came with a 1 year warranty. I would recommend that you call this company for any appliance repair you may have. read more

I would not use them again. Came 2 hours late and was not impressed with the technician. Would not recommend using them!

The appliance doctor provides great service. I called and the technician was out the same day. Scott was professional and super nice. He was very knowledgeable and had my dryer hooked up in no time. I highly recommend this company and will be calling them again for any other appliance needs!! read more

ZERO STAR service. Made appt a week in advance for today, Sat. 8/22/15. Company gave me a time window of 9 am to 12. They never showed, and did not call to cancel or say they're running late. I called the company at 12:45 and left a message that no one showed up. It's 5:21 pm on Sat . Still haven't heard from the company. If you have to be at home during their appt window time frame, then no harm as you would have been there anyway; however, if not, then you might think twice about setting an appt with this company. read more