I will start my review in stating I'm making it in 2 parts. The first part I'll discuss the actual therapists & I'll save the staff for last. I brought my daughter here as she's a year round athlete who injured herself. The therapists got to know her very quickly, worked well with her and she made a good recovery under their care. They were pleasant, always asked questions to determine if she was just being lazy (lol) that day or actually having issues in the recovery process. If it was purely just the therapy staff that I had to deal with I would bring her back again if the need ever arose.
The support staff however I was very unhappy with. Starting witty the insurance verification process. They proceeded to quote benefits that were not mine. They demanded full payment up front for visits when my whole family has 2 insurances that they are listed as in network in for both. I have worked for healthcare insurance for all of my adult life and if I didn't know what I was doing I surely would have paid ouut of pocket for services that my daughter was more than covered for. In addition they were very mean about the entire ordeal. Not to mention that the practice at the time was very busy & it's hard to get an appt that's not weeks away. Sadly, when I had surgery a while after I chose to just use crystal run therapy. I would have loved to go someplace closer to home but not at this cost. The 3 stars I'm giving are solely for the therapists & not the business staff at all. read more