I respect the being on time shown by your team in meeting our mobile app development project's…read moredeadlines. The expertise and commitment displayed throughout the project have made this journey a truly positive one. Highly recommended!

I only saw filtered reviews of this company so I thought I would add my 2 cents worth…read more I have used the customer service several times and it is excellent. There are actually people on the other side that you can deal with right there and now. I was a usfamily.net customer for my email and internet for YEARS and then they joined up with Velocity. Still great service (I don't have a landline ...just the internet at home). I would have given them 5 stars because I am not sure if it is my computer, modem or them but my internet is not all that fast....I wish it was but I don't need it all that much at home when I have it here at work. I highly recommend them for service. They have always been sincere and helpful. Even with my Mom...if she ever had issues they were very patient with her. :) and solved her problems.

I had usfamily.net for years while living in Minneapolis. When I moved away in 2003, I continued…read moreto use them for my email service. I LOVE their spam filtering capability. While friends of mine have "free" email (gmail, etc) they're plagued with spam. USFAMILY beautifully filters enormous amounts of it. I can still view it if I choose, and when I do view it, I'm always blown away how much crap they've save me from. The very few times I've needed assistance, a live person is ready and willing and solves my issues quickly. Definitely worth the few dollars it costs me per year!

Cody was amazing in answering all of our questions regarding our internet services. He gave us his…read morebest recommendations to help us with band speed. Highly recommend calling this company and ask for Cody! Amazing! Thanks again

Barb was fantastic with helping me select a service and plan for myself. She made it easy to…read moreunderstand all my options and pick the one best for my needs. I knew going to her would be the best option since I manage a resident building in St. Paul. Barb has gone above and beyond for our new residents and finding them the best deals! I highly recommend going to her first rather than doing the comparison shopping on your own, it's so worth it!

I want you to know that I asked the customer service rep who assisted me this week for any and all…read moreways that I could share my strong, positive feelings about the customer service provided by US Internet. Once again, I had service that well exceeded my expectations when having a problem with both my internet and phone service. On the recent occasion, I sent an email to the customer care team about my internet outage, and almost immediately got a cell phone call from a representative. He said he saw the email, and wondered, maybe we could work more efficiently together if I was available by phone. He worked with me patiently to explore and fix my internet problem and then took even more time to work on a problem with my phone service that we identified while talking. Throughout the process he was professional, efficient, courteous, and extremely patient. This exceptional service is consistent with every interaction I have had with this company, and I plan to find other opportunities to amplify my continued confidence in this company and appreciation for its customer service. Before switching from Comcast for internet service, I asked friends, colleagues and neighbors about was the customer service the company provided and I can honestly say that I have never, ever experienced the level of prompt, professional and courteous service I have received from this company. Nice work USI!!!

USI was supposed to send someone to our house to do the install for our T-Mobile Fiber internet…read more They gave us a four hour window Friday night for when the tech would be coming out. He never showed up. We never received a call or cancellation. We had to call and they set up another four hour window of time for Saturday morning and it was another no show. When we called and spoke to Gabe there was no apology or willingness to help resolve the matter and he sounded annoyed with our call and didn't want to help. We read really great reviews about USI and are disappointed we did not receive that level of professionalism from the people we worked with. We would not recommend working with this company and are very disappointed with their customer service.

Have used them a few times in the past. Quality service and value…read more Have also taken classes from this group over the past ten years.

Wow... The patience and care they give to their senior clients is unmeasurable. It takes very…read morespecial people to help our most senior angels trying to troubleshoot computer problems and navigate access to their medical records, email, and other information. I was on the phone experiencing their customer service first hand as Mike helped my parents using remote screen sharing. He solved their technical issues, was creative in finding alternate ways to help them navigate, and resourceful with solutions to simplify their user experience. Ultimately, his goals were twofold 1) solve the problems at hand and 2) ensure they can be as independent as possible moving forward. A huge shout out and thank you to Mike. I know you can solve the ugly technical problems too but I am truly blown away by your customer service. THANK YOU!

I decided to write a letter in March to the company president to inform him of my experience. Just…read morelast week we talked on the phone and he thanked me for sharing my experience. He said that they'd recently implemented some changes so as to avoid further customer confusion (refurbished vs. new parts). He also agreed to order me another *new* keyboard (because the first *new* one I got turned out to have a "loose tooth sort of key") and will have one of his staff contact me once it arrives at their door. I'll give another 1/2 star for the attentiveness of the company president.

TechGen Consulting is a top notch small business IT provider. We needed them in an emergency as…read moreour server was infected with ransomware. A business associate recommended them and their service was fast and efficient. They were able to repair the gap in our firewall and restore us to full operation in just a few hours. Thank you to Reid and Joey for the timely and professional service.