Kalli Matsuhashi is a gem. She is an incredible family psychologist! She works diligently to heal…read morechildren who are alienated from one of their parents. Most, or all, of her negative reviews are from the unhealthy parent, who is manipulating and turning the children against the healthy, unconditionally loving parent. Alienation is heartbreaking, especially for the children.

This woman wrote a report for my ex in a contentious custody battle based off of less than 15…read moreminutes talking with me and made it appear as if we had had 2 full sessions. I don't even recall signing paperwork. She attempted to hold therapy that other therapists would later say was not emotionally safe to have before terminating their sessions. Additionally, I don't know where my ex found her, but she was very one sided from the go which is why I left the session so early in the first place. I'm giving her a 1 star simply because her license appears to have been valid and she had an office and because zero wasn't an option. I think this woman probably causes more damage than she heals. I noticed in her history section on this site, as of the date I'm writing this, that she states that the people who contribute "defamatory" reviews are using maladaptive behavior and not accepting responsibility for the harm they cause their families which is gaslighting at its finest (although I'm not licensed, I read a lot and it doesn't take an expert to recognize). I would think twice about using this woman's services. I can assure you that there are much more experienced therapists in this same area of therapy that do not have the negative and very telling reviews that this woman has. I would also like to add that I have had full legal and physical custody of my child since about the same time she wrote her report.

Again nystrom nurses screwed up my med refill. Im currently waiting for a call back from a…read morebusiness manager and the so called nurse line. This is getting ridiculous for a mental health facility. I'm not holding my breath for my return call, everyone seems to be on a smoke break when i call. No stars for this review. Avoid if possible. I have to take s two hour test to prove to non'medicare that i suffer depression. This is not the normal clinic, they are money grubbing peices of drek along with brian the business manager that just scirts around the issues. This place should be closed after covid is over.

The best place ever 5 stars 10 stars the best place in the world good job I like this place…read more care quality Type of care is wonderful Type of care is good Office experience is excellent and wonderfu l

They have a great program. Starting with Lisences counselors with Nicole And Rob. Great program…read morewith holistic approach. No judgements, warm and welcoming environment. I was sent here by probation and I recommend if you want healing and strength, come try this place out.

Did not get the location preference or email correct. They actually created a conflict of interest…read moreas they notified the wrong person of an appointment. Not a good start to resolving relationship issues. Plan on making several calls before there might be a possibility of assistance.

The therapists at this clinic have helped our daughter immeasurably and have been very supportive…read moreof us as we navigate our daughter's complex needs. We are forever thankful. We highly recommend this clinic and feel blessed that we stumbled upon them.

I was a client at Waters Edge for almost two years. I really loved it for the first year, and…read moredidn't really have anything bad to say about it. I did the adult ED IOP for a few months, saw an therapist and dietitian, and even saw a medication management provider. I LOVED my therapist and dietitian. They were such great fits for me, which I was not expecting because I have been through so many providers historically that were not great fits. However, after one year, everything changed. My therapist was randomly dropped off the face of the earth, and out of nowhere I got a phone call saying "sorry your therapist doesn't work here anymore." Then, I was assigned another random therapist who just happen to have an opening. Shortly after, several other providers also dropped off the face of the earth at waters edge... and out of nowhere patients were all without providers. Patients who already have trust issues, were given no closure with the provider they had built trust with, when the owner of waters edge could have at least allowed providers to explain they would no longer be working for waters edge. That aside, I also was really frustrated with the financial department. I am so blessed with great health insurance. Therefore, I only had a $20.00 copayments each visit. I was pretty good about making my copayments at the time of service. However, there were a few weeks I would forget- sometimes even a couple weeks in a row. And, at one point, I had $40.00 outstanding (two copayments), and Kristy called me several times to threaten "placing my account on hold, which meant cancelling my current standing appointments and not allowing me to be seen, until the balance was paid in full." It was $40.00!!!!! TWO VISITS! I simply forgot... and, I explained this to Kristy. Therefore, I was so frustrated that she would call me more than once, and over such a small amount of money. I feel guilty posting negative things, because as I explained- when I was seeing my original providers, everything was great! I sung praises about waters edge and was more than willing to make the commute to Burnsville. However, things dramatically changed over the last few months I was a client there.

Care quality: Very poor. They listen to you vent, type, tell you when your time is up, and bill…read more That simple. Its all about generating revenue. I never received any therapeutic assignments, homework, or coping skills. They don't follow up or even ask you why you're leaving. Obviously don't care.