Wow... The patience and care they give to their senior clients is unmeasurable. It takes very special people to help our most senior angels trying to troubleshoot computer problems and navigate access to their medical records, email, and other information.
I was on the phone experiencing their customer service first hand as Mike helped my parents using remote screen sharing. He solved their technical issues, was creative in finding alternate ways to help them navigate, and resourceful with solutions to simplify their user experience. Ultimately, his goals were twofold 1) solve the problems at hand and 2) ensure they can be as independent as possible moving forward.
A huge shout out and thank you to Mike. I know you can solve the ugly technical problems too but I am truly blown away by your customer service. THANK YOU! read more