Our very old microwave/oven combo was a real challenge for Bo, but he persevered until he got both working, We were pleased with the prompt response to our call and with the results of the service. Paula P. read more

Bo did magic in repairing our dishwasher! We had tile installed in our kitchen and it blocked the dishwasher from being pulled out. He used a wooden wedge to jack up the dishwasher and then replaced the dishwasher in a way so that the tile no longer blocked its removal. Very clever! A very gentle repairman who knows how to think out of the box. read more

There is already plenty of praise here so I'll add my 5 stars real quick. Awesome experience. Called them, they called back as promised and had a technician onsite in less than two hours. The technician Bo was very pleasant to deal with and able to fix the problem with my Whirlpool dryer real quick while doing some basic maintenance along the way. Definitely recommended and would use them again without second thoughts. read more

Great service, Everything you expect form a repair service but that you rarely find these days. The technician (owner?), Mr Bo, was very courteous, called when he said he will, and show up on time. He came back to fix a minor issue without any problem. His 5 stars review are well-deserved and can be trusted. read more

Had a tenants refrig not cooling this weekend. Bo came out today (Sunday) recharged system and replaced thermostat. On a Sunday, now that's service. read more

Prospective customers, beware! This company can and will take advantage of you. A service technician (who is actually very nice) came to fix my frig today and charged $270 for a couple of minutes work and replaced a $15 - $20 part. Although I could have refused the work, I still would have had to pay the $45 service call. Perhaps it's my expensive zip code but overall I feel I've been ripped off and would never call this company again. That is why I gave them 1 star. read more

Used them to fix a refrigerator at rental prop. Honest and fast.

So, so happy with my LG washer repair. Easy to schedule and came when promised. Extremely professional. Couldn't know with 100% certainty if the repair would fix my problem because the error code could be caused by 3 problems. He suggested we attempt the least expensive repair and see if it would work. If it didn't, he was willing to come back re-install my original part and try the second most common cause of the error we were receiving. Thankfully, the first repair worked:) read more

Our heater on our dryer stopped working and we tried to fix it ourselves through Google searches. After causing more damage, I looked up reviews on yelp and found Access Appliance Service. I called late on a Sunday and Bo came early Monday morning. Bo was extremely helpful and nice. He explained our dryer was serviced from the front. (We had taken off the back panel). He fixed our dryer at an incredibly fair price. I will call Bo for any appliance issues we have in the future. read more

I called Bo late on a Friday afternoon to repair our broken ice maker after getting the run around from another repair guy. Bo was on our door step an hour and half later. I did not expect same day service on a Friday evening! He quickly found the broken part. He replaced it and recommended a less expensive, more reliable ice maker than the one we had previously. He was polite and knowledgeable and we enjoyed having him work in our home. I will call him next time I need an appliance repair... Great service and highly recommended!!! read more

Service was performed an hour after I called on a weekend. He repaired our washer in less than 10 minutes. Very happy with the service and will use them in the future. read more

Would give them no stars. Bait and switch. Paid 375.00 to have a dryer that still does not work. Very rude over the phone when told them the dryer was still not working (I was not at home when Bo came to fix dryer, husband was). They then asked my husband to do the same thing they did and charged us for! read more

My washer quit last night, and Access sent Bo over to look at it this morning. He had the needed part to make the repair, and had the washer working again in a matter of minutes. Bo is a gem. Tell me where he lives so I can move next door. read more

Bo is THE best, a gem, etc.... as described in previous reviews. My just over 1 year old washer was a disaster. Bo was accomodating and came to assess the damage at a convenient time for me. He identified the multiple problems and then helped me work with the manufacturer and my credit card company to navigate the warranties. His fee was fair and reasonable. Best of all, he recommended a replacement washer that-- here's the true test of his integrity-- is likely to not need repairs for a long time. read more

Excellent experience! My dryer broke. Bo first told me to check the breaker to avoid having to charge me for the service call. I couldn't get it to work, so he had to come out anyway and was there on time the same day. He discovered it was an electrical problem with my breaker and even recommended an electrician he uses himself. I happened to have a dust vent cover that I was going to put onto the dryer vent and he did it since he was there. Very nice man who really wants to help his customers. I will definitely call him for any future appliance repairs! read more

Bo was a life-saver when our oven conked out on Saturday afternoon. Great, fast service - we couldn't be more pleased.

Bo was great. He came out about 30 min after I called, quickly figured out what the problem was, had the part I needed on his truck, and fixed it right and at a fair price. The job created a mess that he wasn't responsible for, but he cleaned it up. I hope I don't need him again, but if I do, he will be the one doing my repairs. read more

My fridge (Amana, side by side) stopped working, and based on these reviews, I called Access and left a message. Within an hour or so Bo called me and we scheduled a visit the same day, in the next couple of hours. As in the other reviews, Bo was friendly, curteous, knowledgable and let me know exactly what he was testing for, and the results he was getting. Turned out that it was a motor on the fan in the back of the freezer. He had a spare in his truck which fit and the fridge was up and running in 15 minutes time. Definitely recommend Bo from Access. read more

Excellent service. I called Bo for service on a dryer in my rental house, and he was more than willing to work with me from out of state. According to my tenants he was always prompt for appointments (once for the estimate and the second time to install the parts), and he was extremely patient as I looked into replacement vs cost of repair. I wouldn't hesitate to call Bo again, an excellent experience. read more

I have an LG front-loading washer that is making a loud sound when the drum spins. Bo came out and after reproducing the problem gave me a detailed explanation of what was wrong. The bottom line was that some bearings are going bad and in order to fix it all the parts and labor will run around $600. Ouch! That's almost as much as a new washer. I very much appreciate him telling me that so that I don't waste money on fixing a washer that is almost 8 years old. I only paid $53 for a service charge. He advised me to stay away from LG and Samsung as they are foreign made and very difficult and costly to get parts for. read more

The most honest, reliable service repair man I have ever dealt with. He is the only person I will use. No need to say more.

My washer was making a loud knocking noise and at times smelled of burning rubber. Called Bo on a Saturday afternoon and he was in the area and responded immediately. He quickly assessed the problem, and advised against the expensive repair which would cost as much as a new machine. Instead, he offered helpful advice what to avoid in my next machine, offered to answer questions during the buying process and charged me a very reasonable service fee. I will definitely be using Bo for my appliance repair needs in the future. read more

Bo came out the same day I called--on a Saturday. Fixed my built-in gas oven and more (checked temperature, cleaned/wiped off oven, gave me maintenance tips). Very good experience overall. read more

They were the only shop open on the weekend, which I appreciated. I called Saturday afternoon and they came to my house Sunday morning. The technician Bo was a true professional - found the problem, had the part, worked for 2 hours straight taking my machine apart to replace the pump. Machine back to normal working perfectly. Highly recommended. read more

My 30 year old Gibson refrigerator started randomly cooling and not. I called Access Appliance Service and they came out within a day. The guy said it was low on freon, but it wasn't available so he added a current refrigerant without removing or evacuating the old one out. He said he was afraid to put in more as the power draw was getting high. It seemed to cool before he left, but had the same problem later that day. I then troubleshot it myself and found that the contacts were bad on the defrost timer, replaced it, and now it cools fine, and has for several months... Except that now when the compressor comes on it gurgles, sounds like water running, and makes a sprong noise coming from the condenser coils. I didn't call them back. read more

We had a bad experience with this company late last year when our refrigerator broke. The technician said he'd refund the diagnostic fee once we paid for the part and repair. The first day the tech came out we paid the diagnostic fee as detailed on our invoice. A couple days later the tech does the work and adds another diagnostic fee to the bill and a credit for the diagnostic fee - so we were charged twice for the diagnostic fee and credited once. I tried to call and get this fixed, they said they would review the invoices and get back to me but never did. I tried to mail a copy of the invoices to the Scull Creek Dr address and it came back undeliverable. The most frustrating part was that the technician refused to take our credit card. For the first visit he hesitantly took my card, but complained about the processing fees. When the actual work was done he straight up refused to take a credit card and forced us to go to an ATM. It was truly unbelievable. I would not recommend this company! read more

Bo from Access just left and I wanted to share with Yelp what a good job he did. My LG refrigerator died last night. I searched Yelp and the one LG "authorized" repair place locally has very bad reviews. Some of the better-rated local appliance repair companies don't service the import brands as it turns out. They said it is too hard to get parts and the quality doesn't compare to Maytags/Whirlpools/GEs based on what they see with service calls. But I digress. Access Appliance does repair most brands. They gave me a same-day appointment. Bo reviewed the possible issues with me, including the motherboard, freon leak, compressor, etc. He ran some tests and fortunately it was the "start pack" which he does carry parts for and was able to replace on site. He was extremely knowledgeable, courteous, on-time and, in my opinion, very honest. I would not hesitate to use them again for other appliance issues or to recommend them to others. read more

Outstanding experience with this company, in every respect! Our dryer broke on Friday night, so I did some research online to figure out how to avoid waiting until Monday for repairs (without paying a fortune). The great Yelp reviews for Access Appliance were spot on. I actually called Access a few minutes before 9 (when they officially open) on Saturday morning. When I got the machine, I just hung up and thought I'd call back around 9:15. At 9:03, the owner called ME and said he had missed my call and wanted to reach out. He scheduled a technician to be at my house that afternoon between 2 and 4. The technician called right at 2 to say he was on his way, and he arrived around 2:20. He was extremely knowledgeable, very friendly, and went above and beyond to help us. We needed a new thermostat, which he replaced. But he also noticed that the drum wasn't sitting in the right position (causing it to be very noisy). He basically took the dryer apart to fix the drum. While he was working on that part of the dryer, he saw a lot of lint in the section near the gas flame and said he was concerned about that being a fire hazard. He asked to use our vacuum cleaner, and he completely cleaned that out for us. We were thoroughly impressed that he took the initiative to provide that added value. Beyond this excellent service, the pricing was very affordable--even on a weekend! We will absolutely be using Access Appliance Service again in the future, and we highly recommend them. If we could give them 6 stars, we would! read more