I'm not sure why other reviewers have had issues with Accent Verticals, because we certainly haven't. They built and installed various window treatments in our new home in 1995. The time from ordering to delivery was not unreasonable. Over the years we occasionally had maintenance issues with the blinds, both pleated and Venetian. It usually takes some days for a tech to schedule in a service call, but we've almost never been charged if it was a part failure or needed adjustment. Of the several service calls made, perhaps only one were we charged $40, and that was for an upgrade modification. The office staff and technicians have all been friendly, knowledgeable, and technically adept. Perhaps some people expect more than can be reasonably delivered, I can't say exactly why a couple of negative experiences occurred. I can, however, contribute that our experience with the company has been quite different, and I have no plausible reason to not recommend them. Yes, it does take time to build and deliver custom product, and usually there is a wait for a service call, but I don't expect things from a busy company at the snap of my fingers. read more

Gotta love the staff. Very down home, honest and realistic. I felt like they were trying to help me out rather than trying to sell me something. read more

I have used this company twice to install blinds in a cabin in Welches. Both times I had an outstanding experience. Their prices were lower than other bids, and the quality of their product is excellent. Everyone I worked with, from the representative who did the bids to the installers, was respectful and easy to work with. I will continue to hire them as I slowly make improvements to my home. read more

These folks present a good initial impression, but it all goes down hill from there. After they took our check, they then said it would be 30-45 days to deliver. Yeah, I should have asked before I gave them the check, so my bad. Well, 30 days rolled around, we called and asked for a status, it would be two more weeks. I asked to cancel the order, "You can't do that, we've already made your blinds." - WTF, then deliver them. "We can get them to you in 5 days" If they are done, why wait 5 days, deliver them now. "We can't, they're not done." I wish they would get the story straight. Come to find out, they have been done for over 10 days, they couldn't install them any sooner. IS THAT ALL - I can install them myself. Finally, they will be delivered tonight. Oh Bother! Avoid these folks like the plague unless you have nothing better to do with your cash. Finally, these folks are expensive. Nearly double what Lowes would have charged for the same blinds, but we had heard the ads on KEX about being local and lifetime warranty - still not worth it. Live and learn. Follow up: When the blinds were delivered, we found out they were manufactured in AZ. So much for local. read more

I contacted these guys to have them remove me from their junk mail list. I was told that they do it though another company, and they can't take me off of that company's list. When I told them that they are the ones sending me mail, and it's their responsibility to manage what mail gets send to who, the lady acted like I was being super rude and ended the phone call. Apparently sending me junk mail isn't rude, but me asking to not receive it is rude. I would avoid thaw guys just for the sleezy business practices. read more

Accent Verticals installed blinds on 4 rooms of our new house. The installation was done promptly and professionally. That was four years ago. This week one of the strings broke. They came out quickly and repaired it, charging just for the service call. The service man made sure that we were using the proper technique in opening and closing the blinds so that the string would not break again Very satisfied with their quality and service. read more

I needed blackout blinds for my media room and bedrooms. They quoted me in one visit, the price seemed a little high even with the discount but I liked that they took care of everything from ordering to installing to honoring the warranty. I felt like I was paying more for a full service experience. I would call them again if I needed more blinds for my house. read more

I think it is always good to let others know when you have found a company with superior service. Accent Verticals has done an amazing job for my wife and I. They drove from their location in Boring all the way to Newberg Oregon to spend a couple hours with us designing our new blinds and shades. And then their price was 30% - 40% less! My inlaws recommended Accent Verticals as they have amazing blinds and shades also. My inlaws have had one repair in almost six years. Reviews are always subjective, so be careful what else you read. Accent Verticals is awesome! I reccoment them. read more

Couldn't agree more with the review posted. Avoid this company like the plague. Once blinds are installed they break repeatedly which requires service calls. You are charged $40 every time they come out. On average they come four to five times a year. Who has ever heard of a maintenance cost for their blinds? Not me, and we have owned plenty of houses. You are better off at Home Depot or Loews. read more

I sure wish I would have seen these reviews before I shelled out another $80 to fix the shade that I had them come out to repair 5 times. I finally decided to get it replaced since it is supposed to be guaranteed. I was told that the black out shade is no longer available and that I could have the shade retro-fitted to a string open and close. I decided to do that instead of charge the company all that money for a new shade that I didn't want. I was hoping that with all the trouble I have had with the shade, that they would waive the $80. Oh no. Very dissatisfied and very sad that they have turned out to lack integrity. read more

Oh my, why didn't I check these reviews first. Will I never learn? In spite of the technician knowing my repair was under warranty and they weren't an authorized repair service he went ahead with the repair and charged me. He knew the age of the blind and that the repair was a covered service yet didn't tell me. I learned the next day when calling Hunter Douglas for some replacement rail plugs. When calling Accent Verticals they were rude and said I would be breaking the law if I cancelled their check. read more

shouldn't even deserve a 1 star!!!! Got a quote over the phone to fix my son's blind in his room. Quoted me $35, with small fee if needed more than restringing... when I took it in, they said no it was $45 and to do the extra part was another $42 dollars... wouldn't humor the price quote over the phone. Said they would drop the additional part to $15 where they had it there to restring... yea no thank you! First was going to charge me $87 for a wood blind that I can buy again for $60. I walked out... will never go back there again! Don't like taking the time to take down a blind, and then to be quoted wrong over the phone... waste of my time! read more

I spoke to a number of companies for the 12 large window shades I needed in my House, and while all where knowledgeable and could have done the project, I went with Accent Verticals due to good pricing and there approach. I had one difficult window, which everyone acknowledged, but the Accent group got it resolved. Accent took the time to come out for a 2nd visit, with their installer, to make sure it would get done right. Also the shades were delivered on time as promised. Thanks so much! read more

This company is terrific. Over the past 25 years I have used Accent Verticals for a wide variety of window coverings at four different houses and my office. Accent Verticals makes the blinds themselves so they are much higher quality than what you get elsewhere. Accent Verticals also provides excellent after-purchase service. We had a cord break and they came right out and fixed it. They also clean my blinds at their cost - they come to the house and take the blinds down, clean them at their facility, and reinstall them. All of the installers are very knowledgeable and helpful. I highly recommend Accent Verticals. read more

To Whom It May Concern: On February 5th, 2013 I contacted The Blind Guy to get an estimate on shades for our R.V. He stated that he didn't bother with R.V.'s, there too hard to do. I contacted a second company in the Yellow Pages that stated they did R.V.'s and charged $70.00 to come out and do an estimate. I made an appointment with them. It irritated me that this company charges to do an estimate and went back to the Yellow Pages. I called Accent Verticals. They will do R.V.'s, no problem, and no charge for an estimate I contacted the previous company and cancelled. Debby came out on February 7th with a sample of the Honeycomb Shades and colors available. Debby measured all the windows and gave us a price. She said it would take 3 1/2- 4 weeks to get them in. The color we chose wasn't stocked by the company and had to be manufactured elsewhere, big deal, we didn't care. We received a call February 21st that our shades where done. We made an appointment for the installer to come on February 28th between 10:30 - 11:00 A.M. He was on time. The shades were installed and are beautiful. We would like to thank everyone at Accent Verticals Inc. Every person we dealt with was professional and willing to work with us. From start to finish it took only three weeks. My first career was the retail business. I learned very quickly that you can't please everyone all the time. Some people no matter what you do to please them are never satisfied. There were times when I would have no choice but to tell people to shop elsewhere. Their demands were way out of line. Anyone looking to purchase new window coverings, don't be afraid to contact Accent Verticals. They are a fantastic company. Pastor Dan and Jessica Laabs Ridgefield, Wa. read more

Slow, not customer-oriented, and expensive! I( ordered two woven wood blinds from these folks, took 5 weeks for delivery. One blind was fine but they hadn't measured correctly for the second one and it was way too long. And about 4-6 hours after it had been installed, hubby & I started getting severe hay fever symptoms (which I never get!). Finally realized it was the new, too-long blind which STUNK to high heaven. I called Accent Verticals and told them the problem, and to please bring back the blind they removed and do something about the new one. The installer came the next day and confirmed it had not been measured correctly. Owner said they would reorder it, and I asked if they could please hang the next one up to air out before installation. After about 5 more weeks with no word from them, I called and was told it had been hanging "in the back" and they'd "forgotten about it". I told them to forget it at that point and refund the money for that blind. I then called Oregon Designing Women, who came out, measured (and confirmed Accent Verticals' numbers were off), and I ordered the same blind. Imagine my surprise when it was nearly $100 less expensive AND arrived in two weeks!! read more