I went to Academy in Covington to purchase a chrome barbell bar and saw a Marcy Elite Extended Bench set and bought it as well. I asked for some information about the product compared to other products but the person who was helping me didn't seem to have much knowledge about it although he was trying. I appreciate their taking time to look for another stock of the bar that is in the box and for helping me put it in my car. The cashier who checked me out does not know how to smile to the customer and say thank you. They seem not so happy working there which i never felt going to Walmart.
I went home and assembled the set with my 5 year old son. It was easy to assemble. However, the bolt won't go all the way through the nut so they are all loose and the machine is not stable. I called Academy the next day to have some information on how to tighten the nut properly since it was my first time to come across those kind of nuts. The person from the fitness department picked up the phone and does not have any idea on how to tighten the bolts with those nuts. He was guessing i could use a wrench. I wanted to be certain because i was afraid of breaking the rubber if i will force the bolt into it. So i asked again if he was sure so he put me on hold to ask someone about it while i could hear him saying
" she's a F*C*K*N*G Spanish and i couldn't understand what the F*CK she's sayin'. She's F*C*K*N* askin' about the bolts and so on" .. and all i could hear is that his every sentence didn't miss the "F*C*K*N" word. I was shocked to hear an employee say that to another employee and i guess they realized that they forgot to press the phone's hold button and pressed it. I was not offended at all but i felt bad for the store. He was upset because he didn't really know the answer to the question.
I called again and asked for the manager this time. I asked the manager about the nuts and bolts and he said he needs to see it even if i asked him if he could look at their display if it went all the way pass the rubber. Obviously, he also did not know what i was talking about and didn't want to exert more effort.I just told him that i'll just go there. And he gave me his name.
I also told him about the employee's choice of words and he said that it is not acceptable and he'll definitely do something about it. Well, I hope so. It will surely drive your customers away!! I'm not a regular Academy customer. I just started going there because i decided to start to work out at home. Been there a few times.
Okay, for those who have or will have the same problem as mine, The Nut i was talking about is called a "LOCKNUT". It is not like the ordinary nut that you usually use. It has rubber in the end of the nut and the bolt won't go all the way through the bolt with just using your bare hands. Voila! You will need a wrench!! I learned about it after checking home depot's website. After learning what it is called, i checked youtube and they have some tutorial there on how to tighten a LOCKNUT. It is very important for an employee to learn it (especially the manager and those in charge of the equipments) How to tighten a LOCKNUT!!
Obviously, they are hiring people that does know much or anything about their products (even simple things like NUTS). And if a sales person does not know much, they can't sell much!! Hola, not everybody with an accent is Spanish!! They are racist huh!!I read more