I was really disappointed with our brunch experience. Most of the cold and hot items were set up outside in the direct sun, and much of the food sat out getting warm for extended periods of time. The scrambled eggs were cold, salads were sitting in the heat, and even hamburgers were lett out in the sun. There was also food inside, including pancakes, waffles, and French toast, but those were all left sitting out in the open air and were cold instead of being kept in warmers. On top of that, several of the glasses and plates were dirty and still had food stuck to them. It honestly felt unsafe and not up to basic health standards.
We also asked several times for replacement glasses as they were very dirty. New ones came out with no apologies and still dirty. The serving utensils were very sticky from over use and frankly the wrong utensil. Fruit areas had a small spoon and the whipped cream a larger then needed salad spoon.
The whole set up was really sub par especially at 75 per person.
We don't mind spending money on
experiences and food but they really were taking advantage of the Mothers day crowd.
What made the experience worse was the response from the owner. When we politely brought up our concerns, she was dismissive and rude, repeatedly saying that "no one else complained." Meanwhile, we overheard a server mention that an entire party had walked out without paying. She then brought up that when the person in our party made the reservation She told her they could not accommodated us but made the reservation anyway. I suggested turning us away if we could not have been taken care properly. Complete deflection from owner as well as a contradiction of her saying all went smoothly then blaming overbooking.
I understand outdoor brunch setups can be challenging, but food safety and customer concerns should be taken seriously. Unfortunately, this experience left us uncomfortable, disappointed and frankly taken advantage of.
For those of you looking at reviews, my apology for posting twice, I'll remove other once I figure out why it did not come from my account. read more