This stay was completely wonderful, my first wonderful Hyatt experience that met my expectations…read more Yes Daniel was also there at reception but Savannah is the one who checked me in and out and is quite friendly. I booked a bungalow in the retreat area to have access to the 2 other temperature regulated pools. It was beautiful the retreat area is very nice, it's further away from Weft & Warp and the Turquoise pool so it quiet and relaxing. Maydeline at the Spa was very helpful and very in touch with guest needs. One step ahead everytime. Colin really saved the day with making sure we had everything we needed. Brennan was also really helpful at breakfast and bringing us water all the way to the retreat pool. There was a minor hiccup with requesting ice while we were there but they did take care of it and apologized the next day for it not being done promptly, the acknowledgement was great and it really was such a minor thing. They have lots of activities everyday that are included and they also have experiences you can pay for.

The resort grounds are absolutely beautiful, and I love the mid-century modern vibe of the rooms…read more On my weekend stay I enjoyed yoga outdoors on the lawn, swimming laps, using the well appointed fitness room and having excellent gelato and a gluten-free banana muffin in the restaurant plus absolute peace and quiet.

10/10 all around! The hotel is super clean and the grounds are gorgeous. The staff was incredibly…read morefriendly and attentive. We stayed in a king room with a pool view on the second floor with a private patio. Location is fantastic with great walkability. The vibe is the hotel is so fun with an updated retro decor which feels like you will run into one of the rat pack on property. Great having two pools- one very quiet and perfect for reading a book and swimming laps, and the other more lively with DJ's and great music on the weekends. We will definitely be back!

We arrived on Monday and we were super early. We left our phone number but had to check in as we…read morenever got a call or notification that our room was ready. She said she would put in a rush but we still checked normal time. The lady who checked us in did give me some drink tickets to use onsite as I told her we were there to celebrate my birthday. Very sweet! Room is spacious somewhat clean we did see some critters which was not great. The bed was comfortable AC worked great! I did see some reviews stating other wise but we had no issues. The gym was great they have a big space and peleton lots of good equipment. We spent some time at the pool water was too warm to be a pool but it cooled you off a bit. It is close to downtown which was nice!

Awesome service is amazing I had the courtyard view but it was pretty much a pool view and…read morecourtyard view service is the best I ever experienced the tube slide is so fun decides taking the rafts up the stairs but it is awesome will come again with family

Husband got me and my cousin who's visiting from out of town a lovely day pass for the jw desert…read moreridge marriot. A fabulous treat for us wild old ladies. We stepped foot onto the beautiful resort, threw our complimentary towels and items down on the most shady seats we could find, grabbed a couple tubes, and plopped our Fannies down in those donuts and let the lazy river take us away! Us girls were probably the oldest ladies at the park but we didn't mind. The children are very well behaved besides one little boy but his parents gave him a talking to and the rest of the day was fine. Anywho we had a great time laughing and utilizing the on site bar. I sat so long in the turquoise tube my rear end got stuck in the hole and two of the workers had to help me out! Thanks Nico you saved my life!! After we survived that fiasco, we were able to stroll around the beautiful property and sit near other bodies of water like the other pools including one with a giant fountain structure! I love listening to the water trickle! Reminds me of the rain back home. If you come here make sure you bring your best sunscreen my cousin only had 15 spf and we're German and Irish so imagine how she looked leaving! She's not used to the Arizona sun so just be prepared especially with your precious children. Lather them up with the 50 spf instead. We ate so much food at the place I mean come on quesadilla, chips and salsa, and Miami Vices makes us go crazy. Think I gained ten pounds.. maybe even twenty! Even she went from JO-ANN to WATERMEL-ANN REAL FAST HAD TO ROLL US LADIES OUT THE DOOR DOWN THE HILL BACK TO THE CAR! Chairs were comfortable. Love the lounge chairs next time we will bring a group and get a cabana! Or maybe I'll just get one to myself LMBO. Lazy River rocks. I love to float and enjoy your wonderful playlist. I almost went down the slide on a dare but chickened out. Barb and heights go together like baked beans and cool whip. Until next time JW!!!! Oh and ps two little girls stick their bare hands in the pitchers of water you provide to guests I saw it with my own eyes. Please invest in those giant dispensers like the ones you serve water from in the lobby. Thank you for listening to my feedback. - Barb

I had never stayed at a Drury before. Then this week our AC went out, and I went looking for an…read moreaffordable place for the family and dogs to stay nearby. I couldn't have been more pleased by our stay. It was affordable (and had a veteran's discount on top). The free dinner and hot breakfast were great perks. The beds were comfortable. The pillows weren't the typical hotel pillows that go flat as a sheet of paper the moment you lay on them, they actually provided support. The water pressure in the shower was great. There was a real door on the bathroom, not the barn doors that everyone is doing these days. The people at the front desk and in the eating area were all super friendly and personable. This is the first time I've ever written a review for a hotel. That's how pleasantly surprised I was. Please don't change, keep it up. I will be staying at Drury again in the future.

The lobby is super pretty when you walk in. However that's where the beauty ends. There's a bar it…read morecloses at 2300 daily. There's breakfast from 0600-1000. Only two elevators, the rooms claim no smoking or vaping but you can tell someone did I had to call the front desk to tell them so I wasn't charged. The rooms claim is what you'd expect from a motel7 bed shower no views nothing great if you are wanting more bang for your buck this wouldn't be somewhere I'd stay. They are way way over charging for rooms during off peak season in the valley because of the TSMC expansion. There's a bunch of utility/work trucks parked in double spots and beer cans all over. Near the work trucks

First time staying at this hotel in Phoenix. The experience…read morewas terrific, all the staff were friendly and attentive, the property well taken care of, and great amenities Would certainly recommend it!

If I could give ten stars I would. I've stayed here several times. The comedy store is next door…read moreso it's easy to walk over to a show.. that's not the good part.... The girl at the front desk that checked us in remembered us n said hi! As we walked in the door and knew our names! There's free bikes to ride around. Excellent valet. American Express has this as an exclusive hotel or whatever.. the deal is phenomenal..... It's 60.00 to spend in Julie for breakfast then 100.00 per day to spend in house. We use ours on room service. The food is excellent. Our upgraded room had motorized curtains a kitchen area and beautiful bathroom. Kaitlyn Jason Jessica were all so helpful. We texted them to pull around the car- add a pot of hot water on our breakfast tray, even add crème Brûlée to our evening meal bc it wasn't on the room service menu and they did. I love being able to text for towels or the car or any needs. I will get the front desk ladies name. She's really nice. Even the room keys are made of wood not plastic. We are old and it's fun to freak ppl out. They are so nice and always ask how the comedy show was and what brings us to town this time... my husbands gonna say we're ovulating n we're gonna keep a straight face to see their reaction. - they'll never forget us now... lol.

Instant awesome evening experience sitting at the bar with friends and family. Wayne was the…read morebartender and absolutely went above and beyond for the evening. Will be back for sure!

Such a fantastic stay! The location is perfect -- steps away from great restaurants and shops. The…read morehotel itself is spotless, with beautifully modern decor that feels both stylish and welcoming. The staff were so sweet and genuinely helpful, which made the experience even better. It felt cozy, comfortable, and thoughtfully designed. The only letdown was the breakfast. The selection was limited, overpriced, and unfortunately everything tasted stale. However, I would still give the hotel 5 stars and would highly recommend and return when I visit the downtown Phoenix area again.

By far the best hotel in downtown Phoenix I've stayed at. Absolutely the best in Renaissance…read moreclass. From the moment you walk through the main entrance, first thing is the size and ambience of the reception area, Starbucks and bar strikes you and you know you're not in a normal Marriot hotel. Front desk staff was fantastic, Liz had all our room, valet parking, Lounge access and welcome gift organised and made check in quick and simple. The rooms are large for a downtown hotel, it was almost a joke at how far you needed to walk tp get dressed or goto the bathroom. Wished these big rooms came with 2 sinks? Rooms have full sized fridge, pod style coffee machines with a box of coffee pods and teas. But thats not really needed as they have rooms that have access to a 24 hour Lounge that includes complimentary coffee, tea, waters, Pelegrino, fruit juices, snacks, sodas; and during happy hour, cheese and fruit platters and $ private bar. Breakfast is so impressive and held in the lounge, certain rooms come with free Lounge and Breakfast access, definitely worth the extra spend. Think about how much they charge for food, snacks and drinks? Parking is valet, nice and easy but small considering the side of the hotel and can get busy. Waiting wasnt long though as the parking is built into the hotel and not somewhere else. The Duster bar downstairs is a great place to hang and cheaper than buying it the event centers.... but service was so slow at 2/3rds full. Took 25 minutes to get 1st order in and another 10 mins to pay. Our server wasn't slack, she just covered the entire bar whizzing around. They need more staff when theres a function, a game and a big concert all in the same night. Ill put this in at the bottom, this was rare occasion that I've purchased a hotel from Marriot with only a few days notice, the rate seemed low despite above mentioned things going on. Maybe that's the tip to stay back here is to book a few days out? Usually this hotel is a lot more.

Great front desk service every time but their maids needs to keep their conversations down instead…read moreof yelling across the hall. Some of us came in at 1a after a full day of travel and have another full day of travel we need to rest for.

Updating my review because despite the couple of l inconvenience that i encountered the staff was…read moremore than accommodating. Any issues I had were dealt with by the staff in a professional manner and efficiently. After being here in the heat perhaps they have guest park downstairs to avoid putting their cars in the sun and it's also gated down there. Either way knowing ahead of time you're paying for parking to park remote from your room will be less shocking when you see the size of the resort. The golf carts come very quickly. I also want to say that checking out was also easy. Anyway overall a good stay.

We came for a relaxing birthday weekend. I can say we were pretty relaxed…read more Our room was upgraded with a balcony over looking the adults pool which was nice. The room was comfortable and cool. Sadly the bed needs to be replaced it's pretty worn out. Had excellent water pressure in the shower. Swimming pool was a very nice warm temperature and was extremely busy so we opted to swim in the evening when it was empty. Only down side is that there's barely any light and the deck around the pool is uneven in places. We had room service the first night. Young man that delivered was very nice. The chicken fingers and veg paste was good. The albondigas was terrible. Two meat balls With some chipotle sauce. We ate breakfast every morning and it was good. The hostess and some of the other people acted like this was their first time being busy so it was entertaining to watch them scurry around like they were lost. We ate one night at Prado and the food had no flavor. Loved the smell of the restaurant like mesquite wood burning. The waiter was very nice and friendly. I posted that review on here as well. The entire staff were very friendly and helpful when asked. Never understood what was included in the $45/night resort fee and the parking was $35/night for valet and 30 for self park. So be forewarned add the $80 a night to your room rate. Plus the distance to your room can be quite a trek. Anyways would we stay here again?? Not sure. For the money we might try one of the other resorts around the area. So can't say either way right now.

Good experience and nice breakfast…read more Little snack bar is price gouging with soda costing $4.00 for a 20oz plastic bottle.

It was very clean. Front people were nice and attentive. I'd have to say breakfast was pretty darn…read moregood!

Enjoying the World Series in the comfort of our palatial casita in Scottsdale. Such a comfortable…read moreplace to spend a week recharging. Super great staff!

Absolutely gorgeous views and rooms! Loved that they even had child size slippers and robe, and a…read moresouvenir book and toiletries, including bubble bath! They also have a kids club with free and charged activities. The staff were so kind and helpful. A truly relaxing stay after hiking tours around Sedona and Antelope Canyon before heading to the Phoenix airport.