I've stayed at AC Hotels across the country. So I consider myself a real brand ambassador. This property, like all the others, have a super clean, minimalist design. Love the glass shower. Beds are super comfy. The fact a Whole Foods is directly behind the hotel, is an added bonus. As a Lifetime Titanium member, I wish the property did more than a thank you for your status message at check-in and a $10 credit. I've had much nicer amenities provided by an AC Hotel to thank me for my loyalty. Such as free cocktails, room upgrade, etc. Hopefully management will work on that! A water line broke in the hotel on Friday morning. I was sitting in the lobby and all of sudden lots of commotion happening in the hallway leading to the elevators and beyond. I understand they had to turn the water off, but it did create an inconvenience for guests for several hours. Wish some extra Bonvoy points were provided as an apology. read more

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Terrible service, embarrassing lobby furniture, they wont give you a room until after 3pm. They told us no rooms available above 2nd fl. Then next guests were given a room on the 4th floor. Lobby chairs were torn. Toilet was malfunctioning. Being next to highway, rooms are noisy. You can hear noise from other rooms. read more

There is no parking garage, just a valet. There is a row of parking spaces with no visible signage that are 1 1/2 hour parking for apartments. The valet and everyone else at the hotel will just watch you park there and not say anything. They tried to tow my car with all my daughters college stuff in it, I was so lucky to catch them. I had to pay $150 cash to not have it impounded. I was feeling angry but relieved, so I sat down outside, and watched the same tow truck crew hook up every single car in that row and made everyone pay them cash to not get towed. They tried hard to get me into a physical altercation as well. Everyone they towed were guests at the hotel, and the hotel doesn't care at all. Stay somewhere else read more

The hotel was perfect. We came to see a Broadway show and the proximity to the theater district was perfect. It was literally a 15 minute walk. The hotel was very clean and welcoming. They had a nice lounge and bar area in the lobby. The room were super clean and very comfortable. Our room had a sitting area with a couch and comfortable bed. The bathroom was very large with a very nice walk in shower. The next time we come to see another Broadway show, we will definitely use this hotel again. read more

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Stayed over the weekend. The staff is fantastic. The front desk is staffed 24 hours. They are also pet friendly. read more

AC Hotel Boston Downtown - My room - Hotels Near Me - Boston, Massachusetts

Friendly service. Clean room. Fairly close proximity to Chinatown and theatre district (just. a 10-15min walk). There's a Whole Foods behind the hotel for any grocery needs or a quick bite. read more

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ZERO complaints. This hotel was absolutely perfect for me and my needs. Comfortable bed. Nice and clean room. Cold refrigerator. Pleasant staff members. Right next to a Whole Foods. If I ever come to Boston again, I will 100% stay here again! Thanks for the great stay! read more

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We checked in on Christmas and was given attitude from the front desk associate, Cardell. Due to it being Christmas I was in good spirit but his attitude and annoyance while checking our family in was disappointing and uncalled for. While the hotel and room looked very nice and the location was centrical, you can hear the loud stops from your neighbor upstairs. I had to call the lobby with a noise complaint because you can hear everyone's stomping. Not the worst experience with Marriott but not the best. read more

1 Br Suite was kind of like a prison cell. Very dark and it was very difficult to get the temp right. The thermostat was way up by the front and the bedroom was a full 10 degrees different in the back. So, one room cold and the other hot. You needed to be an engineer to get the lights to work, one central switch by the front door to save on electricity like in Europe but there was one light in the bedroom that could not be turned off by any switch in the whole room. Lastly, they steal $25 a day (destination/visitor fee) and give you it as a credit. Only if you eat breakfast, use the bar or buy tons of unhealthy snacks do you get the money back. I don't do any of those things so used about $25 on bottled water through the week and lost $100. Basically, do not stay here... there are lots of other hotels that are better and don't sneak fees in to rip you off. read more

Great location in South Boston. Close to the airport and close to the freeway. The staff was friendly and very courteous. This is a newer property, so everything at the hotel is in great condition. Very walkable to downtown and the wharf, as well as good restaurants close by if you don't want to venture too far. Also, a short Uber ride from Fenway, if you need to see a concert or ballgame. Thanks for taking great care of us Bean Town! See you next time!! read more

The A.C. hotel by Marriott downtown is a wonderful experience. The staff was very attentive. The accommodations were quite nice for a city hotel. Canceled flight checked in at 11 PM while waited in the lobby trying to make flight reservations and changes. The bartender came over and brought me two bottles of water saying I looked like I needed something to drink. Attention to detail as the staff continued to meticulously clean throughout my entire stay The above hotel. The location is absolutely fantastic. read more

The first impression was not good. I arrived the hotel and saw no one behind the front desk. 1 lady came around from the back after almost 10 minute wait. Instead of helping me, she told me to wait and started working on her paper work behind the counter. The wait was frustrating and seemed enteral even it was only 5 minutes or so. I would give the check in process zero star. The hotel had modern decors and comfortable feels. I liked the rain shower and the fragrant aroma throughout the property. The whole place felt new and clean - liked it a lot. I would give the product 4 stars. Average of zero and four is a 2 star review. read more

AC Hotel Boston Downtown - Nice rain shower - Hotels Near Me - Boston, Massachusetts

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I am super excited to write a glowing review for the AC Hotel in Boston! I come to Boston regularly for work, and I finally found my go-to place to stay. Here's why you should consider staying here if you're a weekly/regular corporate traveler too (hoping not too many people listen to me, so it can still remain my little secret!) **Reason #1 you should stay as a Regular Corporate Traveler- The AC has an awesome, comfortable, well-equipped, seldom crowded but big-enough-for-all-nonetheless GYM! the gym has barbells, dumbbells, treadmills, benches, and a ton of floor space to do medicine ball, yoga, or mat work. **#2 - The Hotel has super convenient UBER/LYFT PICK-UP and drop off that's right out front, so you don't walk far or wait outside in the cold. It seems easy enough for my ride share guys to get to me quickly too-- I've never had to wait more than max 8 mins for a ride. **#3 - The WHOLE FOODS is within a 30 second walking distance! Tired of not having access to home cooked meals that are healthier than your average extravagant team dinner or lunch? Youre seconds from the WF hot bar after work with access to meats, veggies, fruits, and other prepped meals like stir fry bar, you could prep for yourself if you were at home with your kitchen. When I get in from my office/ client, I go here every night! I also go here in the mornings for breakfast sometimes. **#4 - Great SERVICE and room can't complain! I even left my watch at the gym once, and they had found it and kept it for me #blessed. Note: they don't make-up your room daily by default, which I actually don't mind at all-- but that's something to note or specifically request, if you care. The room is much nicer, more modern, and more spacious than many of the other hotels (even Marriotts) I've been staying in in Boston. **#5- Room has little fridge, so if I want to buy a few things to have throughout my week and store it for breakfast (Kombucha, iced coffee, yogurt), I totally can. Feels worth an honorable mention (though it's not relevant to be as a non-coffee drinker) that there's a (I think local) coffee shop 5 steps from the entrance, which you can go to if you need that in your mornings! I'm converting my whole team to join me at my new fav hotel next time-- you should too! (Or keep it as your best little secret) read more

I didn't hear any of the hotel guests walking around, my room was quite? This is the second AC Hotel by Marriott I've stayed at and I'm very impressed with the entire vibe. From the beautiful lobby to the well designed room, the attention to detail shows in every space. My room was laid out the same as the other AC Boston hotel. Except there's one catch, this hotel is situated in a sucky area by the highway. I pulled up to the side door and there are cars whizzing by! Forget parallel parking, its dangerous! The other side of the hotel shows the Whole Foods parking lot. Not very euro chic. However! Man.. that breakfast is bangin'! Freshly sliced prosciutto baked in my well crafted egg dish. Nespresso coffee and biscoff cookies? Very decadent.. The same with the shower. I loved the rain fall shower head, my hair comes out perfect every time. I also loved the shower products, it made my stay most enjoyable. $50 per night to valet park?? Mamma didn't raise no dummy! I parked in the city lot under the highway for $10 bucks thankyouverymuch. AC Boston Marriott, I enjoyed staying at this hotel brand once again. read more

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We got in late at night and were given a room without a door to the bathroom. We have a teenager. Can you imagine? The only reason I'm not giving the hotel one star is because Evan behind the desk was so kind and helpful the next morning...was so thoughtful and saved our time there by being responsive and deeply empathetic. read more

Bottom Line: A clean hotel with excellent staff and about a 10 minute walk from the subway. My husband and I stayed at this hotel for a short getaway to Boston. We chose it because it was the best rated Marriott property in Boston on Yelp. The hotel was pristine and modern and the staff were top notch. I'm a water hog so I loved that there was a water bottle filling station on each floor. Why don't more hotels do this?!? Our room was small, although supposedly upgraded, but adequately comfortable for the two of us. I'm not sure what a standard room would be like - perhaps no sitting area? Our room overlooked the adjacent Whole Foods parking lot which surprisingly provided a lot of entertainment as an endless stream of cars snaked their way through the lot at the direction of several traffic cops. At night we enjoyed all of the fancy mood lighting incorporated into the room. The bed was comfy and the bathroom was nice appointed. We had a couch and coffee table that were good for enjoying our lunch that we picked up from Whole Foods next door. The area seems more residential in nature and there were not a ton of well-rated restaurants within walking distance. Usually my husband and I are game for a walk or subway ride but with the temps being in the teens we Ubered to almost everything. We did the ten minute walk from the Subway once and in warmer weather it would have been just fine but that might have been the coldest ten minutes of my life! read more

AC Hotel Boston Downtown - I love the water and ice station on each floor since I drink a ton of water. - Hotels Near Me - Boston, Massachusetts

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I stay in Marriott properties all over the world, at least once a month. We chose this particular AC property for a reward stay, and I must say we were quite disappointed. First off, there's no parking whatsoever. If you have a car, and you're not willing to valet the car, you're forced to park under a bridge a block away. When we got our room, the shower had near zero water pressure. It took them a day to send the maint. guy to fix it. We requested daily cleaning and during our three day stay, the room was never cleaned. The "buffet" breakfast is sad to say the least, and it's $21 per person. You're way better off taking a short walk over to Tate Coffee a block behind the hotel. It's been 7 days since our checkout and the $1200 hold for "incidentals" is still pending on my CC. Totally unacceptable. Sad to see an AC property being managed this poorly. AVOID, there are WAY better Marriott properties in Boston, to choose from. read more

Very clean and modern looking hotel. Just love staying here when my husband and I are in the city without kids. read more

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Booked this past Sunday night at this hotel through Booking.com on a business trip. Asked for credit card information, "just to hold the room", but payment would be made when I arrived. I had to cancel within minutes as plans changed. I was informed a small cancellation would be charged. Long story short, they falsely checked me into the hotel and charged me full price, and refused any refund. Very shady business practice. You have been warned. Please be careful!!! read more

AC Hotel Boston Downtown - Hotels Near Me - Boston, Massachusetts

This AC Hotel I thought overall was a 4 star experience. The staff here was friendly and while I was checking in, they even asked if I wanted a late checkout. The room was clean but a bit small but nonetheless it was plenty comfortable. The location is definitely a big plus as it was in the center of Boston Downtown and a lot of good spots is fairly close by. Since this hotel is near the freeway, the outside noise can be quite loud. Overall I liked my time here. read more

Definitely one of my favorite hotel locations in Boston. It's conveniently located near Whole Food, coffee shops, and other amenities. I've been coming to this hotel for over four years and that staff is always accommodating and friendly. read more

Eating and drinking food from the Whole Foods in the lobby open area because our hotel room doesn't have a proper area to eat. We were singled out by hotel staff to leave while others (drinking boba and coffee), could stay (WTF). If they singled us out they should have the courtesy and kick the others drinking coffee and boba out too. Hotel lady worker said said we can't hang out in the lobby even if we are paying guests in the hotel. Also, only 1 elevator working. Takes too long to catch an elevator. So annoying. At check in, the front desk said no housekeeping available during the stay. Being lazy? Lazy hotel practices, taking advantage of paying guests. What a joke. It's worth just staying at other hotels in Boston. read more

Nice hotel in newly redeveloped area of Boston not far from downtown. Having stayed before and enjoyed my previous stay, we booked it again. This time we got room on side facing the highway. The noise was really bad. I would recommend a stay there but make sure to get room on opposite side of highway if you want get some sleep. read more

Don't expect to get your room cleaned everyday, not even every other day or every 3rd day like reception told us upon check in. We were here 5 days with no cleaning which is fine but don't say the rooms are cleaned every 3 days if they aren't. Location is a newer area and the hotel is nice, it's right next door to whole foods which was nice. read more

So, I'm back in one of my favorite cities. Boston. I lived in the Winthrop area for a couple of years and really had a great time. Found out what roundabouts where all about and how to get into them and out safely; and absolutely loved how easy it was to get around on the subway system. This hotel although very quiet with all this pandemic going on. Is very nice. I love all the amenities and the big feather comforter is perfect for today's weather. I'm definitely coming back!!! read more

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The hotel is beautiful and modern. It's becoming one of my favorite hotels to stay at when I'm in Boston due to its convenient location being five minutes away from Chinatown. The rooms are very clean and the beds are comfortable. I haven't tried their onsite dining yet so I can't say anything about the food. Service has been ok. Everyone I've encountered has been very friendly except one of the front desk girls named Danielle, she's always had a short attitude whenever I interacted with her. Not sure if it's just her personality or what but it's a big turn off. Maybe my standard for customer service is too high having worked for Marriott for many years but this is not the level of service I come to expect from Marriott hotels. Other than that, I do enjoy my stays at this hotel and would return when I have visitors. read more

Rooms very modern, clean, and fresh. Valet is $50, wow. Across the street from Whole Foods and close to many restaurants with a block of two. read more

DO NOT STAY HERE! Air conditioning broke at 9pm and did not work all night. We called multiple times and front desk woman was extremely rude. Room was 80 degrees and they said that there was nothing they could do because they were full. This is absolutely not okay for the expensive rate you pay to stay here. read more

Look - there are many great hotels in all metropolitan cities. We are Bonvoy members but always insist on staying at AC Hotels because we have always had great experiences with the staff and the rooms are always modern and sophisticated. This may have been our best experience yet! We extended our stay an additional night and Tiyon was super helpful in not only allowing us to stay an extra night, but to stay in the same room. When we checked out absurdly to catch our flight, he was working the desk and assured that we had a ride to the airport given the taxi that he had initially requested was not available. He ordered us a lyft which was so helpful and completely not necessary. Great customer service, Tiyon! We just really appreciate your willingness to go above and beyond. Marriott is super lucky to have you onboard and we are certainly lucky that you were on shift while we were there! =) read more

Located about 10 minutes walk from downtown and the nearest subway station. Nice spacious lobby, great dining area, Apple computers available. Fitness centre near the back. Water refill station on each floor, though it's designed for use with a large bottle so hopefully those are stocked up by the staff. The rooms have a nice modern look, with floor to ceiling windows that provide excellent lighting....When the sun is out. At night, you will either love the ambiance or hate it as there are plenty of lights here and there but they only cover so much of the room and if you're the type that likes to read or work in brightly lit spaces, this may be a challenge. Showers are pretty nice you've got the waterfall or the removable shower head. If you don't want to eat in the hotel, there's a wholefoods right behind so if you're not sure what to eat they have an excellent hot foods table and Salad bar. read more

We couldn't have asked for better service! We came here with a group of runners for the Boston Marathon. This hotel was super clean (I'm a snob when it comes to cleanliness), and I felt comfortable enough to walk around the room without socks on The staff was super friendly and went the extra mile to make our stay amazing. They had a free Boston Marathon movie night with tons of snacks and popcorn, a 24-hour workout room, and a snack station for runners set up in the lobby the day of the race. The best part of the hotel was the location, though. It's right next to a Whole Foods and only 1.5 miles from the Hynes expo center! We'll be staying here again! read more

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Third time staying here total. Very well priced and the bed and room are comfortable. Okay downside is the second time in a row there is a glare of light under the curtains when the sunrises and there isn't anything you can do to stop it. Now I am up at 7am my entire weekend this happened because the curtain is too short so as soon as the sun came up Age had to rise as well! read more

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Too much street noise for rooms and they do not know how to fix it. Have noise cancellation machines so they know it is an issue. Brought it up and they were cheap about any type of resolution. read more

Crystal the bartender is the kindest woman! She gave my friends and I great service and was so relatable. She really looked out for her customers and made sure we were comfortable. If you are coming to the hotel I hope you have the pleasure of meeting her! read more

I was so surprised by this hotel. The rooms are modernity designed with no extra unneeded furniture or big dressers that take up space. Additionally there's no carpet which I think is wonderful. Our room was quiet, there is a decent sized fridge with no unnecessary food that you need to buy. and what impressed me most was the abundant bathroom counter space which I never seem to find at most hotels. Our new go to Boston hotel for sure! read more

Friday night I treated my friend to a night in Boston & we stayed here. We are both smokers, & are very used to smoking outside, especially because we are both mothers who don't smoke in our homes or workplaces. Instead, we walked down 4 flights of stairs & stood in the frigid cold, once in the evening before bed & once in the morning when we woke up. Instead of tossing my cigarette butts on the property or the street, I put the extinguished butts in my pocket & threw them away when I got back up to the room. Apparently this "mistake" cost me $280, because staff are now insisting that this "evidence" proves that the room had been smoked in. I understand why this fee is justifiable in the case that the room has been smoked in, but none of that applies to the situation at hand. How shameful. How absolutely shameful. read more

Frequent traveler here and this is hands down one of the worst set up of a hotel. I got upgraded to a room with my status, got in the room, and realized the corner room is built with glass walls, both facing the high way. The front desk was nice enough but they were sold out and don't have anything else available. What's the point of building a room full of floor to ceiling glass windows with it facing the high way??? It's so loud its impossible to sleep. In addition, any time the ppl above me walk, it's like they're stumping the ground. And the person next door closing the door literally shook the room. In addition, the bed side lamp's switch is so hidden that I had to call someone up here to switch it off. From the front desk response this is not a rare question. As a platinum member of spg I'm def going to avoid this place at all costs going forward. Whoever built this hotel needs to take a common sense class read more

This was one of the WORST hotels I've ever stayed. The check-in staff were discourteous and rude. They told us at check in they didn't offer made service. (Are you joking) They charged us $380 a night for a room that had a broken bathroom door, and so much noise (some type of pipe or plumbing issue) 3 of us couldn't sleep. I will never stay in a Marriott of any kind again. read more

I'm a Marriott die hard. This was my worst Marriott experience in years. Rude dismissive check in. Had the request a room change immediately. Overall uncomfortable experience. Marriott platinum - this is probably the only hotel in the chain I'd never return to. read more

There is no onsite or valet parking. You have to cross a literal highway across the street to self park. Odd site to build a hotel. On south end most outer edge, surrounded by rtes 93 and 90 ....not terribly charming. read more