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    Abrazo Brain & Spine

    1.0 (1 review)

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    8 months ago

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    Toca at Banner Health

    Toca at Banner Health

    2.5(8 reviews)
    0.1 mi

    I have had surgery here in the past and it went well, which is the most important. Keep that in…read moremind. The outcome of the operation is the most important. That review is probably gone because they are no longer TOCA its now Toca at Banner Health. This is for communication. I went there to have my achilles checked. They recommended an ankle support to wear to sleep. They told me "you can get one on Amazon for $30 or I can give you one today." So I said, "if you're going to give me one, Ill take it." So they gave me one. When I checked out, I said "how much do I owe?" They said "ok, you're fine, you dont owe anything." Then about 6 weeks later I get a bill for $353 (see photo). I call in to tell them what happened and they said it got billed to insurance and the insurance paid $180 and I owe $353. I called Banner to try to get the self pay cost and they "researched" it and decided that since it was already billed to insurance nothing could be done. So in other words, what costs $30 on Amazon got billed to insurance for approximately $533. Why on earth would I agree to pay that if I could have gotten it on Amazon for $30? The answer is I wouldnt because Im not an idiot. Someone in that office has the responsibility to tell me there is going to be a charge, not just say "you're fine," and then send a bill 6 weeks later. The take home message here is be careful of anything you get or are "given" in a doctors office.

    I found an outstanding surgeon Dr.Netto. I had my elbow and…read moremy thumb operated on with success. I highly recommend Dr.Netto and staff. I felt cared for in the hands of professionals. Thank you

    Arizona Orthopaedic & Sports Medicine Specialists

    Arizona Orthopaedic & Sports Medicine Specialists

    2.7(6 reviews)
    0.1 mi

    If I could have foreseen what was to happen hours after my surgery, I would have gone to another…read moresurgeon. I was under the knife, in the recovery room, and on my way home from surgery in 2 hours. J had called Lucero's office 2 hours after we had gotten home because I had noticed blood coming from the top of my dressing. Lucero told him that drainage was to be expected, and that it could be light pink in color. This is even though J mentioned that what we were seeing was red red...not light pink and that the whole dressing felt completely wet against my skin. Yes, I was drugged...but I knew something didn't feel right with the bandages. Lucero told J to have me come into the office the next day to have the dressing changed. He's the doctor, so we thought that we were worrying over nothing. Hours later, in the middle of the night, J ended up having to rush me to the ER for an arterial bleed. Finding me pale as a ghost, with blood all over the living room floor I imagine was not what J was expecting discover when I called out his name early that morning. According to the doctor at Good Sam, a branch artery was weakened/nicked during surgery. This was a simple "routine surgery" that was not so routine. More like rushed. To top it all off, I'm still experiencing pain and swelling...even with going to PT. After the baby is born, I'll be going back to see an Orthopaedic surgeon. Will it be Lucero? F- NO!

    If you see Dr. Lee be sure you have had a full meal beforehand and that your device is fully…read morecharged because YOU WILL BE WAITING A LONG TIME to see him. After the fourth visit with a 30-45 minute wait (I see from other reviews that many of you have had worse experiences! My condolences!) I calmly but firmly told the good doctor that a simple apology would be appreciated in this situation. He had none of it, brushed me off and quickly showed me out of the exam room. Why three stars and not one? It's because he did a hell of a good job fixing my frozen shoulder. So five stars for the care, one star for the arrogance and indifference to patient courtesy. PS: His medical assistant was extremely courteous and and apologetic so kudos to her!

    Ruchir Gupta, MD, MCR - Mountain View Headache & Spine Institute - Full Staff

    Ruchir Gupta, MD, MCR - Mountain View Headache & Spine Institute

    3.8(13 reviews)
    0.1 mi

    This smile was brought to you by Mountain View, headache and spine. Scottsdale, Phoenix, & Peoria…read more I'm only hustling them because I like them so much. These vitamin IVs are worth their weight in gold! Dr. Gupta is my fabulous pain doctor who hooks me up (because I have free state insurance) with a Vitamin IV every month, tried ketamine infusions for free (not for me), heard about lidocaine infusions (which I can try), chiropractors to put my sciatica back, figured out that I needed a lower lumbar epidural AND doesn't freaking sedate me while he does it! Knock it out with a little injectable lidocaine and let me get on my day, thank you. No twilight nonsense. Hell, he even put up with my ass running late today and was still nice about it. I can't always get in if I'm running late but they're always nice about it. I freaking love this guy and that I have so many options for my pain care and so many options for where to set my appointments. Thanks for keeping me mobile and active. I'm not done yet.

    I would not recommend going to this doctor. I was referred to this physician by my knee specialist…read morefor pain. Within the 10 minutes of speaking with Dr. Gupta, he pushed me into a ketamine treatment program, advising that this you be beneficial. I went ahead with the treatment but quickly realized that this was not the right option and actually did more harm than good. I had a total of 3 treatments with very low doses of the medication. Once I pushed back on the Ketamine, he suggested a nerve block, which I am still dealing with the side effects from After the last treatment, the doctor advise that he will not be able to help any further, and recommended me to see a "hypnotherapist" Now, almost 2 years later he sends me the first bill, claiming I owe thousands of dollars, despite advising my insurance was covering the cost. I believe this Dr. is pushing treatment to make money from the needing patients, or maybe patients that don't have any other options. My suggestion is be very careful when dealing with this office. Poor patient management, and billing practices.

    Photos
    Ruchir Gupta, MD, MCR - Mountain View Headache & Spine Institute - Dr. Gupta's Credentials

    Dr. Gupta's Credentials

    Ruchir Gupta, MD, MCR - Mountain View Headache & Spine Institute - Front Office

    Front Office

    Ruchir Gupta, MD, MCR - Mountain View Headache & Spine Institute - Patient Room

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    Patient Room

    Abrazo Brain & Spine - spinesurgeons - Updated May 2026

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