This was actually done a couple of years ago. I have been too angry and hurt to do anything about it until now. We contacted Abraham's because we thought it had been an established business in the area and had good feedback. So wrong!!! An elderly man and his son showed up to pick up our clock. They carried it out to their van -- nothing any more professional than we could have done, but they charged us for the pickup. I had spent some time explaining that I thought I had over-wound the clock and wanted it repaired to working order. The old man quoted $300 for pickup and extra for repair. A few weeks later they called and said we could pick it up! We carried it out to our SUV, not any differently than in their van. He wouldn't give us the clock back until we paid another few hundred dollars.
The "repairs" consisted of them totally destroying my clock! This had been a gift from my son and was important to me. They cut a hole in the back and replaced the original clock works with a battery operated clock face! This did not "repair" my precious clock! It's just another battery operated clock now, The pendulum no longer works and the sound of the chime is totally mechanized.
To top it off, he also refused to return the key to the clock! Said he had so many that he didn't know where it was.
I cried all the way home. It breaks my heart every time I look at it or hear it "chime". I have another grandfather clock that had belonged to my dad, but I definitely WILL NOT call Abraham's again. read more
