Fred repaired my battery operated wall clock on the spot and at a very reasonable price! Call first…read moreto make sure he is in the shop.

Fred was very thorough in repairing our grandfather clock, even calling back to make sure…read moreeverything was still "ticking"! I will definitely call again if we need service.

I called Joe Freeman from Clock Repair Solutions and three other companies regarding a grandmother…read moreclock that that I recently took possession of that has been in our family for decades. The clock is not valuable from a monetary perspective, but it has It has great sentimental value to me. It has a history of not running consistently. Without seeing it, one company said it could not be repaired and wanted $1,600 to replace the movement. Another company wanted $750 to repair it without even seeing it. The third company wanted $250 for a preliminary service call and $650 to remove the movement, take it back to the shop and put it on the bench for repairs which would take weeks to complete. Joe offered me two options; $225 for an oil, level, and adjustment on the movement and hammers or $650 to remove the movement and take it back to the shop. I elected to go with the $225 service call and could not be happier with my decision. Joe scheduled an appointment for the same day, kept in contact with me when his ETA had to be changed, and, most importantly, had the clock running in less than two hours. This was six weeks ago, and the clock continues to run and keep great time...something I do not remember it ever doing before. When my other clocks need attention, I will call Clock Repairs Solutions to service them, too. I recommend Joe Freeman wholeheartedly.

Joe at Clock Repair Solutions on 11 mile in Royal Oak is the absolute best!…read more I have a cuckoo clock from my grandmother that was in total disrepair after a fall from the wall.The clock was a MESS. It is a very sentimental piece for me and I am so grateful to Joe for making it right again. I imagine my grandmother is smiling right now. Joe also updated an old plate clock of ours from World War II. It had not worked in many years and is now as good as new. Thank you, Joe for everything!

I just want to say the people working here are very friendly and willing to help and the prices are…read moremore than fair. If you have the time you need to drop by take a look at the store and if you need anything fixed, they can do it.

I am very happy with the repair on my parent's starburst clock. I highly recommend this place.read more

Great shop with interesting clocks everywhere. Bob worked quickly and we had our fixed clock in…read morejust a matter of a few minutes.

Bob knows clocks! He rebuilt my grandfather clock's older German movement a few years ago and…read moreanother grandfather clock German movement. He's recently fixed my mantle clock - an instant diagnosis & quality parts and work. He's fixed many smaller clocks for my mother over the years. Been going to him for 20+ years. He is .. "the clock specialist" !

Very great professional service, very recommended, bring all your watch needs to him he did all my…read morework in a timely manner, very respectful!

Very reasonably priced. He is so knowledgeable and trustworthy. I would definitely go back for any…read morerepair or battery change.

Best jeweler hands down! Joe and his staff are amazing! Wouldn't go anywhere else. Joe is honest…read moreand wants to make sure you're extremely happy with your purchase.

I will not go back here. I took my watch in for repair and it went very poorly. This was a 25yr old…read moreSwiss watch my mom gave me. There were two "pips" that had come detached and needed reattaching and the watch had stopped working. They told me it needed an overhaul. I started calling to check the status after 2-3 weeks. They didn't know the status and were very bad about following up with me with answers. Eventually they said it would be another week and someone would call me. No call. I called, they still didn't know and had to check and I had to follow up and they needed another week. This went on and on. No apologies, no improved follow up. They were nice, but didn't seem to understand why this would be a bad experience for me. If they'd said it would take 2 months when I left it, it would be one thing, but that it just kept dragging on without any accurate expectation setting felt really bad. And I just got the feeling they had no idea what was happening with my watch, that it was being neglected, and no one really cared to do anything about it. When I eventually went to pick it up, they gave it to me like all was done. I immediately noticed the two "pips" were totally gone, not repaired. Turns out they threw them out and werent going to say anything. After I asked, they said they were "unrepairable" so were thrown out. I think it was likely an excuse for a mistake on their end. They did not apologize, did not offer a discount on the repair, nothing. The watch seems to be working okay now, so I'm glad for that, but this was not a nice experience and I'm pretty sad about my lost pieces. I don't like to leave negative reviews, but I didn't see anything that would've warned me about this when I first looked to see if I should go there for a watch repair, so hopefully this helps steer some people. Or perhaps the store will improve based on some public feedback about how they navigate this type of work.

Botched Watch Repair & Terrible Customer Service: TL/DR find…read morea different store if you are looking to have your watch repaired. In April I dropped my watch off here for repairs; the watch was running slow and the crown needed replacing. I was told that it would be ready in 3-4 weeks, which would allow me to retrieve my watch before I move out-of-state in June. However, the repair took longer than expected due to parts sourcing. While this was an understandable delay, I was not informed of any delays or repair updates; I had to continuously text and call the store asking for an ETA for the watch to be repaired. When I finally received the watch in July (two months after I had been told it would be ready), the watch was in a worse state than when I had dropped it off: the chronometer is offset by 2-3 seconds, the lower hand has fallen off of the face, and the self-winding mechanism is making scratching noises inside that watch that were not previously present. As I now live in Tennessee I contacted the store to ask for a refund: they refused without seeing the product (which I am unable to hand deliver and do not feel comfortable mailing them due to their poor customer service and botched previous repair) and told me "you have a warranty for this". For context, I've had this watch repaired multiple times over the years due to damage received while deployed or on exercise with the Marines; this is hands down the worst experience I've had with a repair shop.

Trashiest place in royal oak. Horrible staff. Owner is a pompous fool. Purchased a ring and had it…read moresized. It broke 3x. Each time being repaired at their facility. Owner suggested that if you buy a car on sale, as I bought the ring on sale, the warranty doesn't transfer. I was confused, does he associate his store with a used car lot? Went to three local jewelers to see if they would buy the ring. Two refused and said it was poor quality. Third bought it for a loss from what I originally paid.

I recently got engaged and my fiancé commissioned Eli's Jewelry to design my ring. I was very…read morespecific during our ring shopping process and desired a classic, natural diamond ring that would stand the test of time. They did not disappoint! I love the design. The dainty, yet standout quality of the overall appearance along with the diamond's clarity is more than I could have hoped for. I cannot stop staring at my hand and I always receive so many compliments on a job well done. Thank you very much, to my soon-to-be husband! And, thank you to Elias for understanding the assignment! Update 1/24/26: Custom wedding band finally arrived after 1 month and it's a beauty. If you're looking for high-quality natural diamonds, then this is your jeweler. 10/10.

Eli's Jewelry has taken excellent care of me. Eli himself invited me to his store for a…read moreconsultation and he and his staff were very warm,friendly and thorough with discussing the project and the creation process. We were served cocktails while our jewelry was cleaned gratis,and Eli followed up with me today with the design and cost of production. I'm very pleased so far.