"I had an absolutely wonderful experience at Kevin's Jewelers! From the moment I talked to Harout,…read morehe was very friendly and knowledgeable. He helped me find the perfect ring, taking the time to understand exactly what I was looking for. I worked with him long distance from Florida. They are trustworthy, the family has been in business for a long time and the quality of the jewelry is outstanding, and I couldn't be happier with my purchase. The craftsmanship is beautiful, and I feel confident that I got a great value for such a stunning piece. I get so many compliments on my ring, I'm Loving it!. I highly recommend Kevin's Jewelers to anyone looking for exquisite jewelry and exceptional service"

I went in the store today just to get a battery for my daughters watch. It was truly a wonderful…read moreexperience. Kevin took my rings and cleaned them, they have never looked so good. Kevin is knowledgeable and truly an artist. He educated me on the custom piece I was wearing and showed me so many beautiful items he had designed in the store. He uses phenomenal technology to show you exactly what your design will look like. I recommend you go. Wonderful experience.

I'm sure that they do a great job looking at and repairing old clocks. I, however, just needed a…read morebattery replaced for my watch. Lady was pleasant and first said that I could have it back on Tuesday after 12 (this was Saturday at 1 pm!). When I demurred, she then said -ok, we can do it now. Just come back to pick it up before we close (they close at 3). We had plans for lunch in Dearborn and headed there. She then calls me at 1:23 pm saying it was ready for pick up! Why couldn't she have just told me to wait? We are on our way back from lunch and I called to ask if she could please give us 5 extra minutes (ETA was 3:05) to pick up. Her response? "No, we close at 3 sharp. Are you going to be able to get here in time?" FYI -not great service, guys. I'm in the market for a grandfather clock and would have loved to support a local business. Clearly, I won't be supporting this one.

Last month, the movement on my military wall clock started acting erratically, and either gaining…read moreor loosing time every hour. I've had this clock since 1991, and it looks perfect on the wall in the living room. I decided that since I can't find a modern quartz operated battery clock with a similar face that is 12+ wide in diameter, it was well worth saving despite a family member who advised to toss it into the garbage can. One of my friends at work recommended the Northville Watch and Clock Shop. This business is located in a vintage house that has been converted into a business that does first-rate repairs on any type of clock or watch, especially cuckoo clocks from Germany. With that being said, the service that is provided here is top-notch, and super fast. I was thinking it might take a few months to repair my beloved wall clock, but it was done within a week, complete with a new movement installed. Likewise, all of the repairs done here come with a complete one-year warranty. The best part, the clock keeps perfect time like it did when I first bought it back in 1991.

Dealing with them was great , fast turn around. Great service, friendly staff, with out a doubt…read morewill return for further repairs if needed. Good Quality Not to pass by for repair options Thanks

Don't take your watch here. This "watchmaker" doesn't know what he is doing. OR, perhaps he doesn't…read moreexist. Here's my story: I'm a watch collector with a good working knowledge of watches and movements. My collection contains all of what you would expect from Patek to Rolex, Tudor to Seiko. I know watches. My immigrant father passed away in January and I inherited the watch he came to America wearing. A 1969 Seiko of no value to anyone but me. It was running poorly, but running none-the-less. I wanted to have the movement overhauled and serviced to get the watch working to the best of the ability of its movement. I totally understand and specs of the movement and how well it's capable of functioning when new. I didn't expect it to reach those numbers. But I DID expect that it would run without stopping while wearing it and that it would hit reasonable amplitude numbers. My expectation is that this "watchmaker" would call me when the movement was disassembled for cleaning and tell me the parts that needed replacing. I got no such service. I never saw or spoke to the "watchmaker". I only spoke to his gen-Z son. He quoted me three-four weeks for a complete overhaul at $300. I gladly left the watch with him. After no call regarding condition of the movement or necessary replacement parts, I reached out and was told they needed another two weeks. I started getting a weird feeling that this is not a qualified "watchmaker". I did my research and found some articles that highlighted he was a Lebanese immigrant that learned his trade in his family's shop in the old country. I thought, well - maybe real world experience is better than schooling. I gave them the extra time. Still had to reach out when that time was up and magically "he just wrapped it up - but it needs a few days on our winder". Ok - I just want it done well, take your time. I get a call a week later and I'm told to come pick it up. Upon arrival I asked to have the watch placed on the timegrapher and I asked for the results. They did this and informed me that the amplitude was too low. I would have to leave it for the "watchmaker" for another week. I sighed and said "ok, I just want it done to the best of your ability and functioning to the best of its ability. It's my dead father's watch and the only thing I have to remember and by other than photographs. Please treat it like the heirloom it is." They agreed. After two weeks of no contact I had to reach out. Once again it was "finished" just needed a few days on the winder. At this point, I started to realize the reviews for this place were suspect. They would keep watches for a very long time and never communicate with their clients. A review stated they didn't log any of the work that was done or provide a synopsis of the service. Not a normal industry practice for Watchmakers. Legitimate Watchmakers will provide you with a printed serve description with warranty. When I told them I wanted this included, they agreed. What I got was a handwritten piece of paper that stated "complete overhaul, One year warranty". Completely unprofessional. When I went to pick it up, I was informed that the watch was running well but would only wind in one direction. This is a by directional rotor, watch. The fact that they gave me a watch back that only worked when rotating in one direction is absolutely a sign that the "watchmaker" is not real or not a qualified technician. Imagine going to pick your car up from a mechanic and you are told " You can only turn left, but it works otherwise". This is essentially what I was told. After some research, I realize that the rotor is jammed now. It was not jammed when I gave it them. Also, it's obvious that the low amplitude is a result of a worn out main spring. This should be replaced and they should have told me it was necessary. Long story short, this is not a qualified "watchmaker". This place is an absolute joke run by young slacker punks. I will be including photographs of my communication with them. They are not responsive and basically robbed me.

Very reasonably priced. He is so knowledgeable and trustworthy. I would definitely go back for any…read morerepair or battery change.

Stefano did a great job on a watch I had, replacing a special battery in a solar enhanced watch.read more

This is the worst repair service ever. I paid $350 in advance ( don't!) to have a pocket watch…read morerepaired. after 2 years received it back as repaired but it was not. The case hadn't been opened showing all the grease and dirt still present. Took it back, under 1 year warranty, and again it was presented as repaired but still doesn't run. The "new crystal" was a piece of plastic that fell out. Over 4 years later my vintage pocket watch still doesn't run and cannot even be worn as a pendant.

In and out quick. Rami is an expert and an honest guy! Will be going back for any and every watch…read moreissue I have.

The website shows they are open on Thursdays but when you get to the front door there is a sign…read moresaying closed on Thursdays. Went back Friday morning at 10:10a and the store was not open. Should have opened at 10a. No one answers when you call the number and indicates that mailbox is not accepting messages. Will never waste my time with this place if this is how they run a business!

BEWARE OF 4% PROCESSING FEE! I went in to get some…read morereplacement watch bands. Everything started out fine and the owner showed me a selection that were similar to the ones I needed replaced. He replaced them, as well as the batteries. When it came time to pay, he told me the amount and gave me a hand written invoice showing that same amount. I gave him my credit card, he gave me another receipt from the transaction, and I left. When I got in the car, I noticed that the amount on the receipt was about $4 more than what he told me, so I went back in to find out what happened. He proceeded to flip around a sign that said there is now a 4% processing fee due to inflation and said "Oops I forgot to turn the sign around." I generally like to support small businesses, but this guy is a liar, not to mention his store reeks of cigarette smoke. I will never return to this store again.

I updated the headstone in my ring and wasn't sure what size I wanted to move up into. They had…read moremany loose stones and were able to pop out my headstone and place various sizes in my setting until we found the perfect size that complemented the rest of the stones in the setting. They were wonderful and didn't pressure me at all. They even talked me down in size because they felt the stone I nearly went with, was too big and, blocked too much of the few of the stones in the band. When a jeweler talks you into spending less money at their shop, you know that you've found the right jeweler. In the end, they were right and my ring looks absolutely beautiful. I get compliments all the time. They also can repair anything and helped me with a few necklaces and a bracelet.

Plymouth Jewelry is our go to jeweler! Cass M is a great jeweler with lots of talent who has made…read morecustom pieces for our family and we are never disappointed. Kevin is easy to work with and very fair. We will continue to shop at Plymouth Jewelry for years to come.

I can't recommend this jewelry store highly enough. I stopped in with a necklace that needed a new…read moreclasp. I anticipated that I would need to leave it for repair and come back in a day or two. Not only did a jeweler repair the clasp while I waited, he did not charge me for the service. Should I be in the market to buy jewelry anytime soon, I absolutely would patronize this shop. So friendly and kind.

Great place and great business. Always willing to work with you on pricing. Always willing to go…read morethe extra mile.

Emile is great he has recently moved inside a cleaners on OLR south of 13. Most times fixes my…read morejewelry while I wait. HIGHLY RECOMMEND!

We stopped for some groceries at Heartland and saw this jewelry repair store inside. My boyfriend…read morehas a ring he wanted sized. The very kind gentleman said the ring would be ready in about 30 minutes. When I went back to get the ring he asked me if it was my boyfriend's daughter's ring and I said yes and that, sadly, she had passed away a few days ago from a short battle with cancer at the age of 41 and my boyfriend wanted to wear it in her memory. This very kind gentlemen handed me the ring and said "no charge, I have five daughters." Needless to say, I started crying again. There are so many kind people around us in this time of grief and some we don't even know. Thank you for your humanity.