I went to Tapper's to sell some jewelry. Joel was a pleasure to work with. It was a great…read moreexperience and I would highly recommend Tapper's.

Didn't realize there are so few locations with a certified representative to replace a battery for…read morea Shinola watch. They're clearly all about Customer Service. They even have a bar. They have a little candy and snack stand as well. I don't think I've ever seen an actual bar inside of a jewelers. It looks like tappers is the main anchor at the shopping center? More like they have the biggest outdoor signage. Have to insist the Orchard mall to get to it. It's inside and to the left. $15 for a quick battery swap. $35 for a full sweep check and reseal and battery replacement. Steve told me to come by today and he would be able to replace the battery for me in 15 minutes himself. He's pleasant. This jewelry store has some of the most beautiful sapphire and diamond jewelry I have seen among other stores. Their variety is expansive and extensive. I was able to get the battery replaced, but they were not able to get the crystal or back resealed, so it's currently not considered waterproof. Have to limit any splash on it, and obviously cannot immerse in any water until it's taken to the factory location. Service is very good.

Best jeweler hands down! Joe and his staff are amazing! Wouldn't go anywhere else. Joe is honest…read moreand wants to make sure you're extremely happy with your purchase.

they ways make sure I'm taken care of bought my engagement ring from them and the process from…read morestart to finish was so easy , and they made us feel so comfortable.

Most elegant and unique jewelry salon in SE MI. I have shopped with Alexia for the past 15 years…read more Today Julie delivered excellent customer service during my ring purchase. Thank you one and all. Everyone should shop here to bejewel their loved ones this holiday season --Angela B.

Excellent jewelers who are highly creative with honest prices! Consistently professional and work…read moreto make every experience unique. Their attention to detail is unmatched. I have been doing business with this family for 20+ years and have never left unsatisfied. They are very creative and listen attentively to your desires. The execution is nothing short of amazing. I recently had a custom anchor medallion created for my husband and it exceeded all of our expectations! I highly recommend Bongiorno Jewelers for all of your jewelry purchases and repairs. You won't be disappointed!

I have always been impressed with the Tappers store at Somerset mall. The store is so shiny and…read morebright and the staff is very welcoming. My husband and I are in our mid 80's and we walk the mall every day and stop to chat with the staff. There is one Security Person (Mark) I don't know his last name, but he went way above and beyond his official capacity. I had fallen a week ago and was walking on a cane. He saw me sitting on the bench waiting for my husband to get the car and pick me up. He took a minute from his job to help me to the car and be sure I was buckled in. We were parked right outside the center court entrance. That act of kindness meant so much to me and I will never to be able to thank him enough. Tappers is extremely fortunate to have security personnel like Mark.

I believe I was racially and economically profiled at Rolex Boutique Tapper's Detroit. I was…read morestopped at the door and discouraged from entering a nearly empty boutique, while shortly afterward I watched other customers walk in without receiving the same treatment. I don't make that accusation casually. I was visiting Michigan and spending the day with a family I had invited to dinner and to take their children to the LEGO Store. They were humble people and dressed modestly. I am Mexican-American and, because I was traveling, I was dressed comfortably and casually. As we walked through the mall, I noticed the Rolex boutique. I own several Rolex watches and routinely stop in boutiques to see what they have. I pointed toward the store, told the family I wanted to go inside, and walked toward the entrance with them directly behind me. The two security guards at the entrance were professional and courteous. They treated me like any other customer. Then a gentleman behind the counter saw us. He looked at me. He looked at the family behind me. Then he rushed toward the entrance and physically positioned himself in the doorway to stop me. "I'm so sorry, sir, you cannot enter. We don't have enough associates to assist you. We are really busy." Really? I could see inside the store. There appeared to be TWO customers browsing. I could also see associates who appeared to have nothing to do. The family behind me immediately understood the message. They stopped approaching and backed away. I didn't. I smiled and asked, "No problem. How long should I wait?" "At least 30 minutes. You may want to visit other stores." I told him I was perfectly comfortable waiting right there. And then something remarkable happened: the supposed 30-minute wait suddenly vanished. After speaking with me for another moment, his position changed to: "Okay, you can come in." No wave of customers had left. No obvious staffing issue had suddenly been resolved. Somehow, within moments, the 30-minute barrier disappeared. Once I was inside, a young Black man entered. I watched the same employee's reaction and perceived an obvious hesitation. Given what had just happened to me, the question hanging in my mind was impossible to ignore: Why wasn't he stopped too? Shortly afterward, a white man entered. No confrontation. No warning about being understaffed. No "30-minute wait." He appeared to be given free access to the boutique. By then, the contradiction was impossible for me to overlook. I cannot tell anyone what was inside this employee's mind. But I can absolutely describe his conduct and how it affected me. Based on what I personally experienced and observed, I believe I was profiled based on my race, my appearance, the people accompanying me, and what this employee apparently perceived our economic status to be. And here's the irony: I am already a Rolex customer. I own multiple Rolex pieces. Once inside, with the entire experience already soured, I nevertheless tried to make conversation and asked about an entry-level Rolex I was considering purchasing as a gift. I was told to go to Tudor. That was enough for me. What angered me most wasn't being underestimated personally. It was watching the family I was with physically retreat from that doorway because they immediately felt that they did not belong there. I had invited them and their children out for an enjoyable evening, and in a matter of seconds, someone managed to make them feel unwelcome in a store simply because we wanted to walk inside and look at watches. Luxury is not a license to decide who looks wealthy enough to enter your store. A Rolex boutique should understand that better than almost anyone. Your customers do not owe you designer clothing, a particular skin color, or visible evidence of their bank balance before being treated with dignity. I walked toward that door as an existing Rolex owner. I walked away questioning whether I ever want to purchase another one. Rolex Boutique Tapper's Detroit should be embarrassed by this experience.

Highly recommend this seller to one and all. Owner, Eddie, is most congenial and a true artisan…read morewhen it comes to repairing and/or modifying a setting. Beautiful store, friendly staff and the selection of jewelry is stunning. My recent repair was completed on time as promised.

I visited last week for the first time, my gold necklace was broken in two and decided to make a…read moreshorter necklace and a bracelet, Eddie was very helpful and patient and gave us some ideas, we decided to get it done, awesome! ready next day and I was really surprised and pleased with the results and quality, Eddie is amazing fist time = great experience Thanks Eddie. They also have an extensive variety of jewelry.

My husband & I got our wedding rings from here last year. I found my engagement ring which was…read moreadvertised by Lily through FB marketplace. I'm glad we made the hour drive to see it in person because I ended up loving it! The ring was just as beautiful in person as the advertised photos. We also found a wedding band for me the same day. My husband loved their men's selection and went with a custom ring (he received a discount since he purchased my rings from them). We are so happy with our wedding rings! The service was excellent and we feel the price was fair. Lily was a pleasure to work with in guiding us through choosing our rings & sizes and really took her time. I highly recommend them!

Wonderful owners and staff. Knowledgeable, engaging and beautiful selection of jewelry, even some…read morehandmade by the owner. I purchased some diamond earrings and they are beautiful. Support local businesses!

I Love how they are patient with me, I have a layaway that has been there a few months, and they do…read morenot harass me about getting it out. They are very trustworthy, I took my pandora bracelet in for repair and the y called me when they said it would be ready. I have a longstanding professional relationship with them. I really appreciate there services. I joined they recommended King Jewelers.

Dropped my items off for custom work and they kept my items for 1.5 months. After being lied to…read morerepeatedly(i actually thought they sold my items) they mailed them to me. Very poor customer service and I will NOT recommend... good luck if you do...

So happy to see Steven Bernard is still going strong!…read more Twenty-three years ago, he designed my sapphire engagemeng/wedding ring for my second and final marriage. Not a day passes when I don't admire the deep blue of my beautiful sapphire! Thank you!

Extremely helpful friendly store owner . I Went to repair my watch …read more Beautiful gold and silver jewelry for sale . I will definitely recommend this place to buy jewelry for any occasions . Great service Store is hidden gem of west Dearborn at Michigan avenue .