This rating is not based on their service, as I was unable to take advantage of that. Instead, this…read morereview is for their communication, or lack thereof. I have been trying for months to reach this business by phone, and have not had one phone call returned, despite leaving a couple of messages. I finally decided to try reaching out through Yelp. I thought that I'd finally made some headway, as shortly after filling out the form, I received a response with a list of their services and their prices. But it turns out that was merely an automated system response. Where it gets worse is I responded with the service that I would have liked. . . But crickets. Even though Yelp showed that my message was "Read". I gave them a few days, assuming that they were just busy. But I can't believe that a business can be so busy as to not provide at least an acknowledgement. My final communication was reaching out to thank them for their initial automated response and mentioning that I assume they have no availability. And again. . . crickets. The final straw was the notification that my message on Yelp had indeed been received and "Read", yet still ignored. I really wanted and tried to support this women-owned business, but I am extremely disappointed in their lack of communication. Reply to Business Owner's Response: A quick search of my cell phone's call history shows that I did in fact call the correct number. The screenshot below shows that I have been trying to reach out to you since May 2025. And if you look closer, you will see that each of the icons are outgoing calls. Not one call back was ever received from you, despite the voicemail messages that I left. Additionally, I still have my landline, so a couple of calls were also made using that phone number. However, I don't feel that it's necessary to provide a screenshot of those call records. After my last call of October 28, 2025, I finally reached out to you through Yelp in November 2025, which leads us to this review. Thank you for your response to my review, although I wish that I could have received a proper response outside of this forum. Good luck to you in the future.

Great service and car looked wonderful! Used valet pick up and delivery. Communication was great…read moreand very positive

Awesome job on my Grand Cherokee. Scheduled a light interior detail for a really great price,…read moreespecially for an SUV. Super nice guy too. He called ahead and actually showed up early to get to work. The inside literally looks brand new now. If you want top-tier mobile detailing that won't break the bank, definitely hit him up!

This is an excellent business! They drove out to my apartment complex and cleaned my car there!…read moreThey showed up early and went above and beyond what was necessary! If I ever need my car cleaned professionally again, this is the first place I would go!!!

Used Blake's service for several times and everytime result was flawless! Can't recommend more to…read moreanyone looking for budget and quality fix on dents! Yes you hear me right they both can happen the same time!

Have used this company several times to pull out dents in vehicles and most recently today. Always…read moreprovided honest assessment and what is entailed to complete the job. The car looks better than new. See pic - The dent was horizontal from wheel well through crease in door.

I live in close proximity to this business and wanted to give it a try because of the convenience…read moreand it seems there is always lots of business. I purchased an interior shampoo (detail). I was told the car would be ready in 1 -1.5 hrs. Over 2 hrs later, I called to find out if my car was done. It was close to being done and they offered an exterior wash. Sure. I got one. I picked up my car about 15 minutes later. I must say THE INTERIOR SHAMPOO WAS GREAT (5 stars). My car looked brand new inside. I recommended the company for getting cars cleaned. But, I have a major problem that I am hoping the company will remedy asap. The interior of the car was still damp and the cleaning smell (ammonia) was noticeable so I left the windows open for a few hours. 24 to 48 hours after that I returned to my car to see bubbles (in the form of long stripes) on every one of my tinted windows!! (0 stars) (Pics to come.) The ammonia was used to clean my tinted windows and that can REMOVE tint. I am hoping a $75 interior shampoo and $10 wash does not turn into a $200-300 tint replacement job at another company. I'm seeking a remedy from the company. I've called the company a number of times this morning to no avail (no answer) but I will update this review after I talk with them. UPDATE: The owner contacted me the morning after I post the review. (I had also called and left a message.) After bringing the car in that afternoon for them to assess, they asserted their products did not cause the damage. I explained that this had never happened before. In spite of the disagreement, they removed my old tint within a few days and replaced it within another few days after that. It was inconvenient to have to keep returning but I appreciate their best efforts to remedy the situation. Again, the detailing work was great.

I had to get my car cleaned because my cat had an accident in the back seat. They were able to get…read moremy in very quickly, the smell is completely gone. All stains were removed from seats along with pet hair accumulated within the past year from my dogs. Extremely accommodating , fast service, great price , very professional. I will be returning and recommending my friends.

Amazing results! I…read moretried New Image on a whim for my 2018 Toyota Corolla and I'm so glad I did! I have never been here before and didn't know what to expect. Just picked up my car and I am absolutely delighted at the professionalism, quality of work, and attention to detail! The car looks brand new inside & out. Josh, the manager and Joe, the owner are wonderful people and want you to have a pleasant & satisfactory visit! Josh even took the time to answer my questions & explain some things to me, even after a grueling day in 90 degree weather AND 6pm on a Friday! I am sooo impressed!

Amazing results! I…read moretried New Image on a whim and I'm so glad I did! I have never been here before and didn't know what to expect. Just picked up my car and I am absolutely delighted at the professionalism, quality of work, and attention to detail! The car looks brand new inside & out. Josh, the manager and Joe, the owner are wonderful people and want you to have a pleasant & satisfactory visit! Josh even took the time to answer my questions & explain some things to me, even after a grueling day in 90 degree weather AND 6pm on a Friday!

Paint correction and ceramic coating on new vehicle. Completely eliminated all of the factory…read moreswirls and issues presented in the paint. Tinted the front windows of my truck as well. On the expensive side but the work was of the highest quality

We had an 8 year old BMW X3 detailed by Oakes. Oh my goodness ~ talk about perfection. They did a…read moremagnificent job. If we trade in the car, I bet we would get thousands more because it looks absolutely brand new. I love this business. Now I need to take in my family sedan and station wagon. Worth every penny!!!!!

Concord Auto Body of Media (CAB) feels like family. Raising kids and my own fender benders has made…read moreCAB part of the things you can count on. Customer service and superior workmanship have always been present n my dealings with CAB. Having sent many friends and family to CAB and their experiences I am very comfortable giving CAB a Five Star rating. JT Dutton 35 year Media resident

I'm not one to write reviews except when a business goes above and beyond. I brought my car in to…read morehave fillers put in for fog lamps that were broken when I was teaching my son to drive. Not only did they do a wonderful job finding a way to mount the fillers (my son broke the integral mounts on the inside of the bumper covers) but they touched up the entire front bumper, grill AND rear bumper! I couldn't quite figure out what was different and why my car looked so good. Kudos of the highest magnitude to Dan and the entire crew at Concord Auto Body!!!!

It was a pleasure dealing with Jason. He quickly resolved an issue of my making in a professional…read moreand courteous manner.

Purchased a Denon receiver from World Wide Stereo Outlet located in Montgomeryville, Pa. from Ebay…read more The receiver was advertised as a return and not a refurb in excellent fully functional condition. Instead, I was sent a Lemon that had a plethora of issues. Not only was the CD not functioning properly, the computer programming was a mess. Their policy was "Returns Not Accepted". I contacted the dealer and they said to send it back to Denon for repair and I did so. When I received my CD player back not only was it not functioning properly but it had other issues that were not discovered and repaired. I had to get a refund by filing a dispute with Chase Bank to get a charge back. . .