I would love to leave a personal review, however, I purchased an Expecting Mom package as a gift…read morefor my daughter. Working with the front desk ladies was a pleasure. My daughter absolutely loved both experiences, the pre-natal massage and hydrating facial. She was so happy with services as well as the ambiance. I live out of state and she asked me "how did you find this place?!"

Wonderful massage therapy services. The reception area has a variety of products for sale and is a…read morepeaceful, clean space to unwind before your massage. The whole facility was very tastefully decorated, and warm and inviting. The restroom was very well appointed with actual little towels rather than paper towels. The massage rooms are peaceful. The tables are warm and the linens soft and clean. They have a variety of massages. The hot stones are wonderful to loosen tight muscles. I have booked with several different massage therapists over the years and have not been disappointed. The whole experience is rejuvenating. This is a great place to book your next massage.

This is my second time getting a massage at serenity spa. I've been out here from California 2X in…read moreone month. Brianna is great! Best in the country!

My wife and I booked a couples spa day about a month and a half ago. This is important on why it…read morewas booked so far in advance. My wife and I were in Short Pump and decided we wanted to schedule our couples spa day so she called the Short Pump location. I was sitting beside her and they were on speaker phone while she scheduled. They kindly asked if "your husband" would be ok with a male massage therapist. This is a no for me and always will be. It's my personal preference and will never change. My wife said no and they told us it would be about a month before they could accommodate us. We showed up on our scheduled date after working extra late the day before because it takes us an hour to drive to this location and we know it would take up our whole day. After sitting in my sauna for 20 minutes I sat there waiting for 10 minutes for my therapist, who, to my surprise was a male. I explained I did not want a male therapist. He was polite and I thought was going to tell me to wait a few minutes while he figured this out. Instead he said "go ahead and get dressed and go to the front". So that's what I did expecting an employee or manager to come figure out what needed to be done. It's also important to know once he told me this I told him to tell my wife because I know she would have gotten up and left. He said to me "Oh, she's probably started her treatment". He did not walk me to the front or talk to me after in any way. The staff sat at the front desk whispering back and forth so much that I felt uncomfortable and decided to wait outside. 2.5 hours later I get a call saying it's time for my facial. I explained what happened and told them it was a terrible experience and they said sorry and I won't be charged. She also said she would have a manager contact me. Guess what, not contact has been made to me directly. However, my wife called and let them know just how bad and unprofessional this experience was. The manager, Kendall, agreed and said this is unacceptable and she was going to contact upper management to see what they could do. After Kendall failed to contact my wife as promised she called her. Now Kendall told my wife I lied, that never happened, there staff did nothing wrong and they could offer me 20% off if I come back in. Let me be clear on how I feel about Scents and Serenity. I would rather chew my own fingers off than step foot into that spa again. I will eat the money I wasted on this place rather than be treated so badly, called a liar and listen to the excuses the staff made to protect their mistakes. It was clear and I heard my wife directly state I wanted a female therapist and they agreed and scheduled a later date. Oh, let me also explain that my wife probably hadn't even started her session and had a female therapist. They easily could have corrected this by switching. We would have been completely fine with that. And time wasn't an issue. We started 10 minutes early to the excuse of "you wouldn't have gotten all your time" is irrelevant. Look, I'm sure people may love that place. Everything is good until it isn't and the way the manager handled this showed my their attitude towards all their clients behind closed doors and money is the only thing that matters to them.

Super cute place. I had a book club meeting there and it was absolutely perfect for that. I will be…read moreback.

Great place to go with the girls, have tea, and catch up. I sincerely recommend this location, the…read moreambience alone is enough to go. I like sitting on the patio with my dogs.

Horrible experience from start to finish. What made it worse was that the esthetician doing my…read morefacial was clearly sick--sniffling and congested the entire time. Shortly after, I ended up getting a cold and a cold sore, and now I'm left with a scar on my lip. My daughter also had a terrible reaction--she broke out badly after her facial. Because of all this, I canceled future appointments for my family, and instead of showing any concern, they charged me a cancellation fee. Customer service and management are worse than the service they provide. As a physician, I take hygiene and safety seriously, and this place completely missed the mark. I will never go back and would not recommend it to anyone.

I absolutely approve of this business. I have been a customer of Glow Med Spa for over a decade,…read moreand I wont go to anyone else! This was my first time at this particular location though. I normally go to Short Pump, but I wanted to get a massage on my birthday and this Northside location had a time slot for me. I was not disappointed, not only did Skye provide an awesome deep tissue massage for me, but she was kind enough to give me a small discount in honor of my birthday. That was so sweet and unexpected, but I really appreciated it. (She didnt know it but at that moment I was unemployed, so I really appreciated that gift.) Back on my feet now and ready for another visit. Im hoping Sky also works out of my favorite location in Short Pump.

First of all Thank you to my boyfriend sister for gifting us with Spa for Christmas... Lol I never…read morebeen to a spa nor had any physical therapy so just imagine how tense I was lol. Upon entry Caitlyn greeted us and was very attentive and friendly when it came to our appointment. She was very patient when it came to me filling out my disclaimer as I didn't receive one upon the arrival. They have a kiosk to use for filling out your information and they ask personal health questions for anyone who may have certain symptoms and need different attention to certain areas. I like how quick and easy it was when it came to filling out the information. The Lobby was empty and we were immediately seated in the waiting room where they had fresh orange water that was very fulfilling and tasty. We were then greeted by two massage therapist one male one female. I received the male(Dontè) who was again very friendly and open.What I liked about Dontè was not only that he was good at what he do but he talked the whole massage as some people like quiet, sleep, read and or listen to music. I like to talk so we had a very good session! The time didn't pass fast while i was having a good time at all lol. He slowed it down for me and got deep into my tissue as that was my request. Upon his entrance before the massage he asked me about myself and what type of massage i requested for the evening!! The atmosphere was such a vibe and it was a different experience as it was me and boyfriend first massage. They definitely set the bar high. I would like to try a facial next time. This was A GREAT EXPERIENCE for my first time I definitely would recommend here located in the staples plaza across the street from Marshall's and Target. Location 5/5 Parking 5/5 Customer service 5/5 Experience 5/5

I have had a membership with this facility in the Richmond office from the beginning of their…read moreopening. They closed in early November with no warning to their members!! They did automatic deductions for their members. So many people have lost money. Contacting their corporate office is of no use. It's sad that a business would do this to the community.

I just received the best massage I've ever had. Annie and Kendall were my daughter's and my…read moretherapists, and Annie worked through my neck stress issues with professionalism and care. I left feeling like a new person! My daughter was also highly complimentary of Kendall and her techniques. We will definitely return and highly recommend! Awaken is conveniently located just north of VCU, features large rooms which allow for COVID-distancing requirement in a serene setting. We will be back!

First time going here was for a much needed massage for my birthday. Deya was so great and very…read moreknowledgeable!! I will definitely be back!

Stephani, His nurse who performs Botox and fillers is ABSOLUTELY Amazing. I have been seeing Dr…read more Zinnser for 15 years! I highly recommend him as well as ANY of his staff to address your needs. The first Plastic Surgeon I saw in 1987 retired and Dr. Zinnser came HIGHLY recommended by him. So, it was no surprise when I met with Stephanie, for the first time for a consult regarding Botox and Fillers, that I was absolutely thrilled with the results AND her approach in determining how and why she recommended the "Plan" to obtain the best results for my particular facial structure. I was NOT a "Generic " treatment plan, on the contrary, my plan was individualized for my wants and desires. This physician AND his Staff deserve a 5+++

Dr. Zinsser changed my quality of life! He and his team were wonderful and did an amazing job! I am…read morebeyond happy with my arm lift and breast reduction and lift. The process was easy and recovery was great. I recommend Dr. Zinsser to everyone!!

Went to Ohh My Nailz based off a recommendation and I was not disappointed! Andy hooked me up with…read morea dip manicure and he took a lot of care to make sure my nails were perfect! The salon is very clean and all the staff are incredibly friendly! They also offer a complimentary beverage (water, juice, wine and other alcohol options)! I think I've finally found my go-to spot! Would 100% recommend!

The staff here is really nice, but I wasn't happy with the quality of the work done. I got a gel…read moremanicure and pedicure. My pedicure looked awful! Almost as if a kid polished my toes. Some spots were missing enough polish and it just looked messy. The young lady that did my pedicure was so sweet though. As far as my manicure, it wasn't as bad. They weren't able to do what I wanted (a design or chrome with French tip), so I ended up getting a plain French tip. Again, staff is so nice, but as much as mani/pedi's cost I cannot go back for mediocre work.

Front desk staff was not helpful. Didn't ask or apply the discount. Didn't ask if I wanted to add…read moretip to the card on file, she just charged it. Won't be back.

I am a regular Glow Med Spa customer, but normally go to the Short Pump location. Although getting…read moreon the calendar can be a challenge sometimes, it is all worth it and the stress of that goes away once your there. I went to this location on my birthday as a treat to myself as I do every year on my birthday and this year I not only tried a new location, I also added on a facial. My swedish massage was with Jalisa, she did a great job, was very nice to chat with and had my body feeling relaxed after. She worked on my problem areas that needed attention. (I really wanted a deep tissue, but with all the confusion of my appointment that got lost in translation) The highlight of this visit was the facial. This was my first time and Jane has made me want to come back more regularly to get one. It was awesome. Jane gave me great tips on facial care and how to maintain my skin.

Where do you go to get all the unwanted hair follicles zapped with love, skin treatment and all…read moredermacare needs plus everything else estheticians do. I was looking for a hair removal alternative to waxing and a friend referred me to Diamond Laser Cut and I'm extremely satisfied. She is very thorough, gracious, personable and responsible. I feel that she follows the covid safety precautions to keep her patients safe. I highly recommend her service's and business. Go check her out let me know what you think.

Nahida is very professional, kind and treated me as well as some of my family members for hair…read moreremoval services. I initially got my chin area trained for hair removal. I used to grow random thick black hairs there and after my treatment I no longer have that issue. Also by treating my chin area I no longer breakout from ingrown hairs or have any darkening or shadow under my chin. I did a 6 package treatment and each appointment was very quick and experienced little pain. I will be returning for additional hair removal treatments and look forward to sharing those results.