I was at this dental office awhile back after I received numerous emails offering a good package for cleaning/x-rays etc., almost on a daily basis. After awhile I finally called and made an appointment.
Twice I received a call that I had to change my appointment do to the dental hygienist not being available, twice. I told the lady that called me that if they were to cancel again, I wasn't going to go, I was tired of them keep cancelling me, never once an apology or an explanation that made any since as to why the cancellations were happening. Finally the third time I was given an appointment for 12:15pm and this time they didn't cancel.
I arrived at my appointment before noon knowing that even though I was told, surely some paper work was going to be given to me. After I was given the paper work, I filled it out and returned it, the receptionist says to me "someone will see you in half an hour", which would have made the appointment not at 12:15 but way after 12:30 and beyond; however, no explanation as to why so much later from her, so I thought that perhaps the hygienist was running late so I said "oh ok". I guess I will take responsibility for not asking why things were running late, but, it was definitely her job to let me know, I guess she didn't want to speak.
Next thing I notice however as I'm sitting in this tiny office, was that the receptionist that I dealt with, disappeared, she got up and went somewhere in the back, then after that, the actual dentist started to leave the office with another lady that also worked there and they were carrying flowers and a balloon and were going to another office close by.
I thought that they would be right back and were simply bringing flowers for someone's birthday. Did not see them again either.
Next thing that happened however was the icing on the cake as they say, the dental hygienist, the one that I was suppose to see before seeing the dentist was also leaving with another co-worker, and both of them were carrying a lunch in their hands, they looked at me and one of them said "we will be back around 12:30 or so, we are going to launch now", the door will lock automatically but you can still go out if you need to do so, and closed the door, leaving me all alone, with no one else in the office at this point, no one, just me, myself and I. Nothing else was said to me, as if it was all so normal to all of them.
I couldn't even believe what was happening, how unprofessional on everyone's part to treat me in such manner, but totally normal to each and everyone of them, including the dentist herself that runs this place. Awful customer service.
As soon as I realized that this wasn't a joke on their part, and it wasn't April's fool day, I immediately opened the door, and I stopped one of the ladies and said "are you guys for real?" why was I given an appointment at 12:15 when you guys obviously all know that between noon and 1pm is the time that all of you are going out to lunch? One of them simply replied with no understanding and no apologies, "I'm not the one that schedules the appointment". That was it, and that was all.
They kept walking, set on a bench outside the office and started eating their lunch, totally oblivious as to what just happened, and to me, the customer, and couldn't care less about what just happened to me.
I went outside for a minute, then went back in and looked at both of this unprofessional and careless people and told them " do me a favor and cancel the appointment for me when you are done with your lunch" I'm not going to stay here and wait until you are all done with your lunch and ready to see me.
All they replied "oh, ok". I said "enjoy your lunch" and left.
Since over two weeks ago now, no one from that office reached out to me, cared to apologize or explain or anything at all, including and mostly the dentist herself, the owner of this careless establishment, nothing whatsoever.
I will never go back to this place of course I don't need to be treated like a second class citizen by anyone, but I just can't believe that starting from the dentist herself, the one that owns this place, to the rude receptionist and the rest of the staff, how anyone can give this place a 4 or 5 star review, when all they deserve is a 0 star if it were available, I can't believe that they chose to ONLY treat me in this manner, and treat everyone else with care. I am so thankful that I didn't have any of them do any work on me, I probably would have left the place with no teeth left in my mouth do to "I thought you wanted me to remove all your teeth" attitude, without consulting me first.
Terrible and unprofessional staff all around. My opinion, and definitely an awful and uncalled for experience. The first person to blame is of course the dentist herself for allowing her staff to treat anyone in such a sad and careless manner. Shame on all them. read more