My wife's car was in the shop, so she needed a rental car to get to work. She chose to rent from…read morethis Enterprise in Fairfield, because the one in Vacaville did not have any cars available (we live in Vacaville). We rented for 1 week Saturday 1pm to Saturday 1pm) because we weren't sure when her car repair was going to be completed. The rental process was easy, booked online and then, go pick the car up. When we arrived there were 2 employees working the desk with customers, but we were greeted and told they will be with us once they finished working with current customers. Once they confirmed our reservation, we were taken out to the car, did the walk around, signed the rental agreement and paid for the car. They charge a $300 deposit which they will refund nice you return the car. The car was clean, but did not have a full tank of gas (only around 1/3 tank), but was told to return with that amount of gas. When we got home, my wife noticed that there was a keyfob for another car in the center console storage (we had rented Toyota Corolla and the found keyfob was for a Volkswagen Jetta). My wife's car repair was completed on Wednesday, so she returned the car around 5pm. She had read on their website that we would only be charged for the days rented and she also called to confirm that policy, but when she returned the car, she was told that she will still be charged the full amount of 1 week's rental because she returned it after 1pm (rented on Saturday 1pm, now Wednesday 5pm), so it would be considered a 5 day rental and after 4 days they need to charge a full week's rental charge. Well she was not told that when she called and nowhere on Enterprise's website did it state that. My wife does not like to argue, so she just left as she needed to go pick up her car at the dealer before 6pm. I feel that is very sketchy business practice! Next time we need a rental car, I will just go to Hertz just down the road as I have rented there before a few times without any issues. You may want to do the same thing as Enterprise at this location seems to have sketchy business practices. The Enterprise in Vacaville is very well run and seems to be much more honest!

**ATTN: FAIRFIELD MANAGER** I called 2 weeks ago to inquire…read moreabout pricing ... THAT'S ALL (I did not book a reservation). Fast forward to 2/17/26, and I get a text reminder for my reservation for 2/19/26 ... HELLOOOOOOOO.. I DON'T HAVE A RESERVATION WITH YOU FOR TODAY OR ANY OTHER DAY. M'Kayyyyy... so I called the 2101 N. TEXAS Fairfield location just now to get to the bottom of this (has to be a mixup). I dial the number and immediately get placed on hold. Surely they are busy, but not too busy to even say 'Helllo'. This store had me on hold for 20 minutes (and it would have been longer, but I hung up a second time to fire off this review). BUT LETS GO BACK... While on hold, someone inside the store occasionally picked up the phone line every 58 seconds (to protect their 1minute hold-time metrics for average call handling... you care more about LOOKING productive than answering the phone??? GTFOH), but they never once said 'hold please' or 'I'll be with you in just a moment'; no, they just picked up the phone (for just a split second... and yes, I heard the office noise each time, then they immediately placed me right back on hold (no warning, no nothing). WOWWWWWW... SO THIS IS WHAT YOU ALL DO, YOU SCHEDULE RESERVATIONS WITHOUT CUSTOMER APPROVAL??? I AM SO THANKFUL I DIDN'T PROVIDE MY CREDIT CARD INFORMATION ... HELL, I NEVER EVEN SAID I WOULD CALL YOUR LOCATION BACK... I only called and checked pricing! ***TO THE MANAGER OF THAT STORE ... I WANT YOU TO KNOW THAT I WILL N-E-V-E-R RENT A CAR FROM YOUR LOCATION*** And to think ... Enterprise used to be a respected company that cared about its potential customers and company reputation. This is SAD!!! Now, if I ever did decide to utilize your rental services in the future (which I am certain I won't), it will look like I skipped out on a reservation.... and my call that day was not even for a reservation, I only called to ask what cars they had and if you offered discounts to AAA members (THAT'S IT). I am Happy I never had a reservation... and guess what... I never will!

This is for the fairfield UHaul near Pennsylvania and texas. Have used this place twice. With no…read moreissues. Most of the staff is friendly. They usually have a trailer ready to go and trucks. Word of advice, make sure you check inspect check your equipment and take photos and video of pre-existing damage. One time they try to claim IDented the trailer but it was previous damage I always get the insurance anyway but didn't appreciate them accusing me. Last open trailer I rented, Was is in good working order Except the electric brakes didn't work. And there was broken glass and screws left behind from last customer. I still made it back and forth out of state with no issues. Tires were brand new on the trailer. Would use again. They said sometimes the electric brakes don't work with peoples brake controller

SCAMMERS!!!! I rented a truck and went 15 miles (proof on receipt) and was charged $29 for gas…read moreafter I already put in $5 at Costco ($4.69/ gallon which I provided proof of) I called the man I rented the truck from and said it didn't make sense are you saying the trucks only get like 2 miles a gallon and he said yes. I got a refund through customer service because obviously it didn't cost $35 in gas to go less than 15 miles but I wanted to warn others to be careful about this place. Rent a truck elsewhere.

I've used OBM I think 6 times over many years, and they've been fantastic every time! Their fee is…read morevery reasonable, they're friendly, responsive, and punctual. The movers themselves are always professional, polite, and fast. I never had a concern that they'd damage anything. The fact that I had some of the same movers over the years is a strong sign that they're a good company!

One Big Man & One Big Truck Moving were great to work with. They were flexible on blocking out…read moretime, very professional & friendly, efficient & most importantly, careful w/ my things. Would without a doubt recommend & use their services again in the future!

Incredibly rude customer service, lady at the front desk talks too long and too much about personal…read moreinformation. Took a call while helping us and was rude to customer on the phone, I had a question about the amount and waited for her to get off the phone then proceeded to tell me "now I have to do the transaction again since you took the card out" and I informed her it timed out as I had a question "well you were supposed to press the green button" and I reminded her again I had a question before I wanted to proceed. I canceled everything and left. Incredibly rude and unprofessional. She also told me her boss picks cars based off of peoples ethnicity/last names and tried to assume I was Greek and would like a certain car better. I will not be using this place ever. I'd rather walk

They rent out junk cars and trucks that are dirty, smell like ass and are dangerous with damage…read morethat you will pay for again and again. Check your tires and brakes before hand.

I rented a 26 footer from the Concord location this past week, the service was amazing. I meant…read moreSteve Conway, the manager. He was all about service just a good person to meet and deal with. I was not surprised since he told me he had been there since the 1980s, that's something that you don't find these days, the value was great. The truck was in perfect condition, and got what I needed done and the service was fantastic. Thank you very much.

Hard to get a truck to move right now. U-Haul canceled my reservation with no notice, leaving me in…read morea terrible spot. Penske not only guaranteed the reservation, they dropped the truck off at my house. Saved our move. Five stars all the way.

So easy to rent and return great for moving just get the larger one than you think and it's…read moreperfect. Good prices

I had a reservation for a truck at 8:00 am. When I entered the office, the two women there barely…read moremade eye contact. There was no greeting. Just a "how may I help you", but it was very dry and unwelcoming. It wasn't just her. The other lady was uninviting as well, she just wasn't the one that assisted me. I think it would be good to train the team that no matter how early it is, no matter what is going on in their business or personal lives A smile goes a long way. She was initially very dry. However, I knew I had a long day ahead of me so I presented with the warm and welcoming environment that I wished I had walked into. By the end of our transaction, she warmed up. And guess what? She has a lovely personality. I hope that she shares that more with customers when they walk in the door. So for that, I added another star to the 3 stars I was going to give. Customer service goes a long way and more companies, large or small, should invest in the detailed training of their employees in this area. Customer service, isn't common sense, as common sense isn't "common". A standard of customer experience should be adopted.

I had a huge DIY project for my house. I needed scaffolding and a trailer to haul the scaffolding…read moreand building materials. I'm so thankful that the equipment I rented was good quality and strong for the work I needed to do. The staff at check-in at the front desk was awesome and the guys that loaded up my rental were super helpful. I was able to understand the equipment assembly with the instructions they provided with no problems. A special shout out to Shantee at check out. Best customer service I've experienced anywhere. Thank you and God Bless you all.

Rented a piece of equipment to dig holes on a Saturday. We didn't really pay attention to the fact…read morethat it close at 5 and didn't open till Monday. Was kind of worried if we get charged more for turning it in Monday morning. First thing I did after getting off work monday morning was drive over to drop it off. Have to say I was very impressed with the level of service .... Super friendly and professional. Guided me in the right direction and unloaded the equipment. Then I went to register and checked out. Glad to find out that they are reasonable and as long as ur turning it in at a decent time they understand things happen. Will definitely consider them if I need to rent anything else in the future.

I highly recommend Hertz. The guy who helped me, I believe his name was John, was a pleasure to…read morework with. He was very kind, funny and got me into a great rental in time for my daughters first day of school. He made a stressful time (having my catalytic converter stolen for the THIRD time!) that much easier to deal with because, yay! There are still good people in the world. He has worked there for a while and it sounds like it can be a stressful and even dangerous job, to say the least. So can we all try to be nicer to employees? Treating others how you want to be treated gets you much farther in life! Thank you again, Hertz, for making a horrible situation bearable. You rock!!

I made a reservation with Hertz for pickup on 04/20/26 at 12:00 PM. Hertz gives customers a…read moretwo-hour window to pick up reserved vehicles, so I arrived well within that timeframe. When we got there, the front door was locked, and we were told through the window that there were no vehicles available. An employee I have rented from many times asked to see my reservation, which I showed him on my phone. He stated that he had already informed the third-party booking company that there were no vehicles available. However, no one from Hertz contacted me to let me know my reservation could not be honored. I then noticed at least 20 vehicles parked in the back and behind a fence and recorded them on my phone. When I asked about those vehicles, I was told they were all reserved. I explained that this situation was costing me a significant amount of money and creating a major inconvenience. Instead of showing professionalism or empathy, the front office employee laughed at me and said, "That's why you aren't getting a car." He was correct -- I did not get a rental car from Hertz that day, despite having a confirmed reservation. I have been a loyal customer for years, but after this experience and the way I was treated, I will NEVER rent from this location or any Hertz again.

The Vallejo branch is full of helpful, friendly people! Ryan the manager is so kind and a great…read morecommunicator!! Noah was available with info everytime I called. The trucks were clean and well maintained! THIS is how you run a business that people will go back to over and over again!

Highly recommend! Exemplary customer service and the agents…read morewere very personable. I had a very good experience. After hours Drop off was easy peasy.