I bought a formal gown on June 12th, 2019 for a military ball on June 21st 2019.
Tuesday June 13th I took the dress to ABC Dry Cleaners to have a couple clasp added to the back because the top was a bit too loose. While there I was told the bottom needed to be hemmed because it was dangerously long. I had planned on just holding it when I walked but was again told it was dangerously long. The dress had a small train that they recommended I take out because "trains are only for pictures" and with the train taken out I would be able to wear it to other events not just the Military Ball. I agreed to their recommendations and paid the $150 for the clasp and hem.
I went to pick up the dress on Saturday June 15th. The hem was not straight! The back was longer than the front and the front was uneven. The bottom layer was longer than the top layer in several spots as well. I was told that this was the first dress they have ever had a problem with and that it's because everyones body type is different and that they would get it done correctly! I didn't have my shoes with me so I brought my shoes and the dress back with me on Monday June 17th, they repinned the dress and assured me it would be right when I picked it up.
I picked up the dress on Thursday June 20th. The hem was still wrong. The front now longer than the back and the side now shorter than the rest with the under side still showing. I was then told that no one else would notice but me, told everyone's body type is different, offered $20 for the gas money I spent on the extra trip there, and told I could bring the dress back and have it fixed after the ball. When I asked for a refund I was told no, told that my dress was very difficult and taking a train out is hard work, I told her I only took it our after their recommendation and originally had no plans of touching the hem. I was again told about how much work they put into it, how everyones body type is different, how the errors were only minor and no one else would notice, how they have never had these issues before, and how highly recommended they are. read more