I needed moving van, and today I got excellent service. Really welcoming people. I got more…read morereasonable recommendation for rental vehicle.

I rent from this location frequently, always had good service. Today I spoke with Eric, (wouldn't…read moregive last name) he was arguing about a previous rate, he was extremely rude, and told me "It sounds like this rental is going to be too hard" Who says that? Made my reservation with the Orange branch, and they were able to match my previous rate with no problems..

I have rented a car from them a few times. The Santa Ana location is great. They are friendly and…read morekind. They pick you up from airport in a timely fashion. The cars are always clean and their prices are lower than most. Michelle Matt, DTM

To start off this review, Amir and Dorothy are truly the best! They are the epitome of customer…read moreservice and some of the nicest car rental staff I've encountered. This is what makes a car rental place stand out - their staff and the excellent service they provide. Needed a rental car for our LA/Disneyland trip. I booked through booking.com and got a good deal for 3 days. Upon arrival to SNA airport, Instructions were to call Green Motion (part of U Save) for shuttle pickup. Pickup area is at arrivals near banner 6. Dorothy picked us up and was very sweet! She gave recommendations and was very helpful on the 3 min ride across the street to Atrium hotel where Green Motion/U Save was located. She said the best gas station to fill up was at the nearby ARCO so it wasn't as expensive as the one next to the hotel. Checking in with Amir was very smooth and he gave us 10% off McDonald's coupons at the one near Disneyland. No issues with the Dodge Caravan. Checking out was also very smooth and they let us leave our luggage in the front desk area while we ate lunch around the area. When we got dropped off, I accidentally left my phone in the shuttle and after calling Green Motion back, Amir actually came back to give it to me! Wow I was SO grateful to him for that. He's also super nice and helpful. Thank you Green Motion/U Save (& Amir and Dorothy) for making our can rental experience convenient and easy!

This is a fabulous location! Jacob was super helpful and efficient with the truck check out…read moreprocess. If I need a storage unit in the future, I will be shopping here with the affordable prices and awesome customer service.

This U-Haul location saved my errand day...I woke up quite late about 10am and reserved a spot up…read morethe street from this location, they didn't have the truck I wanted and they sent me here!!! So happy they did cuz I met Joseph M. the Sheriff who runs this operation! Quite the gentleman and comedic and very professional! Wonderful attitude cuz let's face who in the world wants to move their stuff on a day off...not me LOL!!! His vibes contributed to the positivity of me releasing my storage items into the wild and without this spot I'd still have items I don't want ownership of! I am very blessed and happy man and this location really really made the difference today so thank you U-Haul for your skills at hiring this man Joseph and maintaining this business!

Our reservation started out rough w Penske. Went to the location my rental was for on 5001 Birch…read moreSt. Commercial building. No desk for Penske. Called the number on my reservation and was told, that location does not do local rentals anymore. They said I needed to call main number for a new location. Called Santa Ana location. They told me they only had 16' truck. I asked them to check for Monday or Tuesday the following week. disconnected. Called again. Disconnected. Went home frustrated. Called the newport blvd location and Juan hooked me up quick and easy. It was a pleasure to have experienced Juan's excellent customer service. He was smiling when I picked up and smiling even more when I returned the same day before close. As he had 7 reservations for the next day. 10 stars for Juan. United States

The last 3 out of 4 Reservations were not honored. I was never informed they would not have the…read moretruck reserved until I showed up. A reservation means nothing here. Useless.

Was trying to get a box truck business started and they lied to me to bring the truck back to get…read moremaintenance after having the truck for 2 weeks just to keep the truck and steal my money. Real life scammers then tried to call the police on me when I got upset. I should've called the police on them for stealing my hard earned money that I saved to start up my business. I needed a 26 foot box truck they try to say oh we have 18 foot or 20 footer for you. Real life scammers fuck this Penske place

Hi , be advised they will charge you $70.00 insurance without explaining and letting you know…read moreUpfront once you are renting . It will appear on your bill once you return the truck . I think this is a scam or fraud !! you should be advised verbally and then you will sign for it , be careful .

The staffs in this Newport office were really awesome! They definitely need some kind of praise or…read morepromotion from the management! They work hard, they work efficiently, and they work in a positive attitude no matter how busy they are. I rent a storage two days ago. Everything went super smoothly. I came back today to refill the propane tank. They did a great job! Thank you!

Despite the bad reviews I gave it a try yesterday and the manager working here, was busting his ass…read moreand got me through really quickly. Hard worker and nice. Good experience for me on renting a cargo van

Here's a combined Yelp review that keeps the humor but also clearly explains your concerns:…read more Maybe spend less time timing my 30 minutes and more time making sure the bathrooms have soap. If management is going to be strict and demanding with customers, shouldn't they be equally diligent about maintaining the facility? How do you collect hundreds of dollars every month from tenants, yet make it difficult for them to access, organize, and retrieve their own belongings? The real issue isn't the policy--it's the lack of communication, professionalism, compassion, and basic customer service. My favorite part of this entire experience was being sent multiple emails, and paper given a copy of documents and within 1pm-ish to 1:50-ish essentially being told: "Here's the paperwork. You have 30 minutes. Go." Then later being told: "Well, you sat down." SIR/Lady ... whatever you identify as... --I,sat down because I was trying to read the paperwork YOU just handed me along with the 3 emails lmfao I also have documented back issues that require me to sit periodically. Standing for extended periods while simultaneously trying to review notices, take notes, advocate for myself, coordinate transportation, locate business supplies, and pack a 10x20 storage unit is not exactly a reasonable expectation. What exactly was I supposed to do? Read legal notices. Process multiple emails. Take notes. Pack an entire storage unit. Locate business inventory. Coordinate transportation. Advocate for myself. Manage a disability. And somehow clone myself? And now cancel meetings! All within 30 minutes? At some point I wasn't "sitting down." I was trying to understand the instructions being given to me while being rushed through them. Apparently reading the paperwork was the wrong answer. Maybe next time I'll bring three assistants, a forklift, an attorney, and a time machine. Management appears far more concerned with enforcing rules than providing the service customers are actually paying for. Communication was poor. Compassion was absent. Professionalism was lacking. I'm sure the company's founder never envisioned customers being treated this way. The signage is misleading, the customer experience is frustrating, and the value provided does not match the price being charged. Consumers deserve transparency, professionalism, and reasonable access to the property they pay for every month. Take your money elsewhere. Modern-day robbery disguised as customer service. NO,stars. Tested my Gandhi and raised my cortisol levels and mental health along with trauma from the loud banding on the door given my severe Mental Health notice and disability. They do not care for disabled people, elderly, paying consumer, single head of household, college students , oh, and let's pray you do not identify as a female the micro harassment from Andrew is beyond comprehension. Ewww. Relax, it is just an empty space!?!? We cannot take the building with us lol What a joke of a company along with their executive team. They are so out of touch with reality and compassion. Not 24-7

DO NOT GO TO THIS U-HAUL LOCATION. We booked a reservation for Sunday 03/01 at 10:00am. Got the…read morelocation to pick it up and NO ONE WAS THERE. They did not even give an option to retrieve the key from the lockbox. I wasted another hour trying to get another u-haul same day. ABSOLUTELY HORRIBLE AND UNACCEPTABLE. I get it if I did not reserve in advance but I did. AVOID THIS PLACE.

Rented a car through Turo, I contacted them 1 day prior to pick up, they said they were out of town…read moreand could not meet up. No notice, or comm-

From the owner: Myvans specializes in Van & Box Truck rentals. We offer short & long term rentals for Cargo Vans,…read morePassenger Vans, Mini Passenger Vans, Refrigerated Cargo Vans, & Box Trucks. Our vehicles are often available 24 Hours a day. Reach out today and book your next Cargo Van, Passenger Van, or Work Truck with Myvans.

Awesome experience Dan was great got me and out in less than 10 min he even called me the next day…read morehelped me retrieve a item left in 8the truck 5 star service for sure *****

My vehicle was recently in an accident and I was in need of a rental until the repairs were…read morecompleted. My initial call was with the branch manager Lexi. She was super helpful and was patient with me as I had a million and one questions. She offered to have one of her team members pick me up which was wonderful. When I arrived Gabriel approached me with a warm smile. He was able to get me set up with my vehicle and explained all of the the small print. Overall this experience (less my damaged vehicle) was extremely pleasant. Both Lexi and Gabriel went out of their way to provide the best possible experience for me. I appreciate and recognize exceptional customer service when delivered in a professional setting. Thank you both so much!

Curtis & Jeff at Santa Ana U-HAUL were extremely helpful today…read more When we pulled in Jeff was out in the front yard working and asked us if we had a reservation and told us where we should park. We needed a truck & car hauler to move our items. Curtis set us up for us and we were able to get both from SA U-HAUL today! He really went above and beyond to help us. We spoke with the UHAUL headquarters earlier because there was a mix-up, which ended on a positive for us today! Thanks for everything, just want to make sure the manager, Anthony S. of SA U-HAUL is informed. Double thumbs up great customer service!

Service was horrible and the employees there are very rude and not helpful at all they had me…read morerunning back and forth of two different locations saying they had the trucks available but when i arrived there they said they had none and was very rude about it, when I already had a reservation. They definitely do not value their customers rather spend more to hire a mover to be honest.