Rich was responsive, timely, and efficient while working together. We contacted him about an issue…read morewith our old Samsung fridge that wasn't working. His pricing is fair. He was very knowledgeable about his work and uncovered to solution to our issue - the refrigerator fan or fan motor had been frozen (but I can't recall which, that's why we call the experts!) We appreciated your help, Rich! I'd recommend him if you're having appliance issues in the area.

Technician bailed shortly after arriving…read more He didn't like his process errors being pointed out to him: 1) not checking the control panel for errors before disconnecting power 2) not informing us to de-frost the unit the day before he arrived

Reliable expert with decades of experience. We always call Mark first and he guides us with advice…read moreon diagnosis and next steps.

I called him as our dishwasher wasn't working as expected. He had me look at some things over the…read morephone the asked me to do some tests and call him back when done. Did that and we did more tests a couple more times. In the end, he said he could put a new valve in for $250 that might fix it but I asked what he would do if it were his and he said he'd replace it. No $$ changed hands and he doesn't do installs so even if I buy from his brother, he won't profit. I can't imagine calling anyone else for my appliance repair needs.

The guy came here on a holiday - Labor Day! I needed a tech and he showed up! After he did his…read morediagnostics and told us his recommendations we went ahead and purchased a new fridge. The problem is that our GE profile French door fridge was only 4 years and 7 months old! So telling you all now...Do not purchase a GE Profile fridge. It's now owned by a Chinese company named Haier. Do not buy these products either. We had a wine cooler by them and only lasted about the same time. So don't waste your money on Haier or GE products. We went back to LG. Highly recommended. Our last LG French door fridge lasted 16 years! Thank you Best Appliance Repair!

3 different attempts over 2 weeks to diagnose - ALL INCORRECT. Waited 1 week for parts that didn't…read moreneed replacing, then waited another week for more parts that didn't need replacing. Finally gave up on them and they charged me for the last $25 part because I didn't have the time (or the patience) for a 4th visit for them to remove their part and theoretically replace my old part. Total waste of time and a THEFT of my money. If you can't figure out what's wrong with an appliance then don't charge a customer for your incapability and darn sure don't string me along and waste 2 weeks of my life. AVOID these folks!

Highly recommended good service helped me a lot The price…read moreis fair They helped me at the same day

Washing machine repair. Easy to schedule, kind, on time, communicative and fixed the issue after…read moreordering a part. Adding to my stable of contractors. Very happy with the process and result.

First, I live in Fall city, their business is in Auburn, I'm blown away they came this far. My…read morefridge was not cooling , and ice was not being made. I called Monday night, they came Tuesday 5:00pm. Brought the brand name parts of what they thought they would need, which was right. They explained it all, were kind and very knowledgeable about my fridge. If they will come, I will always use them . You can't go wrong with Stau

Very professional and great communication. They were able to come out the same day, and they…read morearrived within the 2-hour window that they originally gave me. They explained everything to me as they went through their assessment and repair of my Frigidaire refrigerator. The price was fair for the repair and the work it required. I have their business card, and I will reach out to them again if I ever need another appliance repaired. I will also refer others to them as well.

Teak is always quick to response and quick to fix the issues for reasonable prices. When there is…read morean appliance issue, he is the first we contact for a guaranteed stellar service.

I had a great interaction with Teak through the Yelp app. Our fridge was making loud sounds and…read moreeventually stopped cooling. After learning the brand and sound types, Teak let me know through a message what was wrong and how to fix it (at least temporarily). The fix worked. I appreciate how responsive he was and that he didn't charge. That kindness and competence will gain him a future client and referrals.

My Samsung washer went down. After several repeated and frustrating calls to Samsung, as well as…read morewasting days with their unresponsive contractors, I eventually reached out to ARS. ARS was " Johnny on the spot". Customer service was great, they scheduled a tech right away. When the tech (Arsen) arrived I knew this guy knew his stuff. He answered all my questions, and was able to trouble shoot the problem with precise skill. After the part arrived, Arsen was back immediately to install the part and get the washer back up and running as promised, without any BS. What a true professional. IF you have any appliance issues, ARS is the way to go.

This company is the worst! I would highly recommend using anyone else! They tell you there's a $75…read morediagnostic service fee which is fine and seems standard and it is applied to any work you have them do, what I was not told until they showed up is that they have a flat fee for any fixes that starts at $270. So basically I was already on the hook for the diagnostic and I could either have that deducted from the $270 or pay them the diagnostic and go hire someone else again to diagnose and fix the issue. In my case there was some excess lint in the machine that fit on a paper towel.. it took less than 10 minutes. So I spent $270 to have some lint removed which felt like a rip off but I thought oh well at least it's fixed. Then they said only cash or check, I wanted to use a card so annoying but whatever, I wrote them a check and about a month later they said it didn't go through, I reached out to my bank, no reason it wouldn't go through, but now I have a bill and an extra $35 returned check fee. On top of all this they called me excessively asking for me to post a review, I would assume most reviews are due to that not because people are blown away by the service and feel compelled to share but more so because they don't leave you alone about it.

Not sure why the hate here, I think it may be misplaced. You are going to a used appliance store,…read morein a basement, underneath an adult store. You *will* walk out with a quality, warrantied product, with upfront pricing and a delivery option. You *do* need to set your expectations, do your homework on relative pricing, and be cool with a culture of haggling on price. It's fun! I do wish the pricing was on the models though, when I'm juggling research on 5-6 models it gets annoying. I've bought here three times, and see two types: Landlords/property developers who know what they want, and the value of what they're buying. They know the owner and the employees and have a good time chatting. The other group is coming in with something for their home, and complain about the scuffs or imperfections. They also haven't done their homework on the relative value, and appear insulted when prices are brought up. My first washer unit didn't arrive clean as Tony said it would, and I gave him a hard time about it. He apologized and made a big deal about cleaning the next ones I purchased. On delivery: They contract with several local firms, so while I believe they should be ultimately responsible, I hope to shed some light on the inconsistency. A couple of them had done deliveries in SF in crazy stairwells, and knew all the tricks. Another guy.....needed help. I called SUA and gave feedback about both. And pssst.....where do these units all come from? Everytime someone buys new and Home Depot, Lowes, Best Buy etc offer to take it away for free.......they go to places like this.

I needed a washer that doesn't have a computer that will break frequently like my newer one did…read more He was great--showed me several and I was able to get a very clean machine for $270! It was delivered and working well. Keeping their name and number for when another appliance breaks down.

My 12 year old Kenmore dryer stopped working. I didn't want to replace it, so I consulted Yelp. I…read morefound that Brothers Appliance has great reviews and called them. Tien was here before noon, diagnosed the problem and returned with the parts by mid afternoon. My dryer was up and running within an hour! Tien also adjusted my washer and gave me valuable tips on using my appliances. He is knowledgeable, experienced and very customer oriented! Charges are very reasonable! Thanks Tien for great service!

Have used them a few times. They're very competitive with pricing, they don't recommend stuff you…read moredon't need and do very high quality work. Would've spent $1,000 with a plumbing company for something Brothers did much easier and for 1/5 of the price. Have had them repair and fix my washing machine and dish washer. Highly recommend them!