Did not have a good experience with the repair service. I scheduled an appointment for service…read morethree times and each time there was an excuse as to why they couldn't accommodate me at the scheduled time. (shift change, lift didn't work, vacation) I arranged my schedule to be able to take my truck to them , they made the appointments ,but each time there was a problem. they were extremely rude ,and they showed no remorse , they didn't apologize , they simply didn't care . i have purchased many trucks and cars from west Herr in the past , but that is the end of that . I wasted 3 days to be able to take my truck there , with no results . my advice is to stay away from this dealer . extremely disappointed.

On a whim, I bought a 2016 Silverado in great shape. Chris and Buck were fantastic and facilitated…read moreme really trying to screw up the deal subconsciously! But I got out the door the next day and I'm driving along happily.

The best car buying experience in the area hands down! A wonderful dealership with phenomenal…read moreknowledgeable staff that gives the most pleasant car buying experience. I bought my first car here and I worked predominantly with Mark and Ryan, both are great knowledgeable salesmen and are not pushy and are committed to getting you into a vehicle that fits your needs at an amazing price. The cars they sell are professionally detailed and checked mechanically before they are put on the lot. I have since driven my car up and down the eastern seaboard twice and all-around town and through all that time I have had no issues! The entire staff is professional, knowledgeable, honest and extremely polite when they sell you a car. They give honest easy to understand answers that do not dodge the important questions you ask when buying a vehicle. They do not try to force you into a sale and truly mean it when they say they want to win your present and future business and with the care they provide you will want to refer other people to the shop! I will definitely shop with Mark and Ryan for all my future automotive needs! Great work all around!

I bought two cars from this place and my first one I had for two weeks and then found out it had…read moretransmission issues which they never told me so I took it back and fought for my money back and they let me take another vehicle for a test drive, I ended up financing that one with them, which was a huge mistake. the cars check engine light went on within the first month. i took it back to them and they pretty much slapped a bandaid on it and told me it just needed an oil change. i went back three more times after that due to my trunk not opening from the day I got it and my front plastic bumper coming off while I was driving as well. It gets better though. i didn't even have the car for a full year when I found out there was a leak in my oil that was not fixed the proper way and there was a hole in the exhaust that was there longer than I had the car. i was stranded on the side of the road because my cars motor completely blew. i got no money back and I'm left with only $300 from junking the car. I PAID OVER $6,000 for this piece of shit car. The men that work there undermine women and use them For their lack of knowledge with vehicles. Absolutely disgusting and will definitely not be going back.

They are very helpful, they explain everything so you know what's going on. Never leaves you in…read moretge dark. They DO NOT try to put you in debt. I really thank God for them. If you need honest people to work on your car they are the ones to go to

October 25,2023 I brought my granddaughter's 2008 Ford…read moreTaurus in for a running hot issue. Tri-Star did a great job and superb customer service. No BS, they diagnosed the problem and fixed it in a timely fashion. I recommend them highly for your automotive needs. Thanks Tri-Star!

West Herr Toyato on Main/Transit Williamsville there always there for you! We bought 7 cars from…read morethem threw the years. Best prices in town! Customer service is very accommodating to you for your needs! Thank you Toyato.

After driving over an hour from Rochester to West Herr Toyota in Williamsville to test drive a car…read moreI was interested in, I expected at least a professional conversation about purchasing. Instead, the used car manager, Jason Peters, told me in a dismissive, condescending way to 'go buy it somewhere else'--before we'd even started negotiations. I left feeling insulted and disrespected. I've since contacted the dealership about his behavior and have not heard back.

A great place to buy a vehicle or get one fixed. The workers here are honest. You can trust them…read more That's why they're so well known in Tonawanda and will contort to get my business

I came to One stop today after having gone to another auto repair shop for a repair and had been…read moretreated very badly by the staff there. I had to leave that repair shop. I went to the One stop on Brighton after this happened and they didnt have time to do the work I needed.The guy at Brighton called the One stop on Niagara Falls boulevard to ask if they could take my car today. One stop on the Boulvevard said yes, so I drove over .The guy was very helpful to me. I was in for an alignment after replacing a bad ball joint a few days earlier. My steering was way off because of the ball joint issue. One stop on the Boulevard was able to do my alignment within about 10 minutes of my arriving and I was out the door 45 mis later. I saw the guy who did the work take the car for a test drive after, made me feel better .. My steering being off was a concern to me Very good service , nice people.. Good end to a bad situation that happened somewhere else

i bought a car from them a year an a half ago, which should not have ever passed nys inspection due…read moreto there was a rotted hole (the size of a pop can) in my motor cradle. also since buying it my exhaust system rotted completely through in 2 different areas with in a year of having it. I'm extremely disappointed, and definitely wayy over paid for the vehicle.

Being that I have an older truck, I run into issues with it due to age, and fast lane so far has…read morehad a solution to any issue that I've had. They do a great job, they are honest, and they also relay additional issues with your truck and will recommend they be fixed, which is nice. Sue the owner is a really nice lady and her workers do a great job. I usually have them fix issues, rotate tires, and do my yearly inspection and I have never had a problem with them. I recommend their service.

I brought my 2022 to Neighborhood Car Care - Elma after noticing a bulge in one of my tires. Since…read morethe vehicle was already there, I also authorized an oil change and left my vehicle overnight to await the inspection. After inspecting my vehicle, I was presented with an estimate of approximately $4,500 in repairs, not including the cost of replacing all four tires. The estimate didn't seem right to me, so I declined the repairs and went up to pick up my car. I watched the technicians pull my vehicle out of the garage following the oil change, paid my bill, and drove about 30 miles directly to my regular mechanic for a second opinion. I'm incredibly glad I did. After a thorough inspection, my mechanic determined that the extensive repairs recommended by Neighborhood Car Care - Elma were not needed. The only repair my vehicle actually needed was a new set of tires because of the damaged sidewall. Even more concerning, he found blowback oil from an improperly installed oil filter upon lifting the car to do an inspection when I arrived. He explained that the oil filter and O-ring had not been installed correctly during the oil change that had just been completed. He corrected the issue, and I was fortunate he caught it when he did. Left uncorrected, it could have resulted in a catastrophic engine failure. I called Neighborhood Car Care - Elma immediately and explained what my mechanic had found. They apologized and stated they would refund the cost of the oil change. Between the approximately $4,500 repair estimate (before tires) for repairs that my mechanic determined were unnecessary and an improperly installed oil filter on a routine oil change, I have no confidence in the quality of the work performed. A routine oil change should be just that--routine. Based on my experience, I believe it's better to steer clear.

2 Gallons of Coolant = $130.88???…read more Check the hose prices too. $56 and $40 for hoses that are priced between $20-$30 same brand. Radiator was uncharged by around $100. The car is a 2003 Nissan 350z. You'd be a sucker to come here and spend money for car maintenance. I'd never spend this much on such coolant or these parts but hands were tied and had to tow to the nearest shop I knew...However I'll be towing anywhere but here from here on out. Icing on the cake would be the scratches on my hood discovered when picking up my car. This is how you run business?

I can't recommend this place enough. The most laid back, helpful, and honest mechanics you'll find.read more

I have been going to Forest automotive for about four years now, and I have nothing but positive…read morethings to say. They are incredibly honest, diligent and communicative. Highly recommend!