Excellent customer service, gave me a call right away. Worked with my schedule to find the best…read moretime to do the repairs. Quick, efficient, friendly and Adam did a great job. Looks forward to working with Maine Drain busters in the future.

Never responded to agreed upon time to schedule work…read more I cannot recommend based on this poor outcome.

Tom showed up thinking I needed a new Expansion Tank because we thought it was leaking. After a…read morequick inspection, he thought it was a water filter above the tank that had the leak. I also asked him about a "hammering" issue with my washing machine when the water shuts off. He suggested rubber hoses instead of metal. Both suggestions turned out to be spot on and he wouldn't accept a dime in payment. This man is old school and is a breath of fresh air in today's world. I kind of hope I need a big plumbing job in the future so I can repay him for his generous advice!

Kind, honest, respectful and did the job quickly. Wonderful guy! Major plumbing issue in our…read morebasement and job came in at half of the estimate!

Absolutely one of the worst experiences. It started off fine, the estimate for a heat pump would…read moretake a month-ish but I figure they must be busy. Then I got a call that day, guy has issues with his car and is going to be late. Ok, fine. Gets to my house and we are pressed for time. I also have clients and a job, so I tell him he has 30 minutes. Gets measurements will give me a couple of quotes within the week. Weeks go by, I email, I call the office, office manager tells me the sales guy will reach out, more weeks go by, another manager I reach out to says the sales guy will get back. Finally we are talking 6-8 weeks later he sheepishly calls me back to "talk more/get more dimensions since he lost them". Sorry but what a clown show. Heard great things about them, we had the money to invest in the pump. But if that's the attitude no thanks.b

Repair of non-working mini-split AC…read more If you are considering having Dave's World install your heat pumps, be advised that having them service them could be a major problem. Despite calling on June 23 with no AC, the first appointment they could give me for service was August 7! So unless you want to spend most of your summer without AC, think again about your choice of installer.

I'm changing my review because John and his son did eventually reach out and do the repairs under…read morewarranty. They were very contrite. They got the repairs done, efficiently and completely once they reached out. I've not had any further problems so far. I'm hoping that this unit will continue to work without any problems through the summer. This winter has been very cold and so I've relied more on my boiler than the heat pump. It appears John's son is taking over the business he was very pleasant to work with.

John and his team replaced a very old furnace with a new Viessmann Combi. His bid came in lower…read morethan the two other companies I interviewed (significantly) and yet he used high quality materials (copper) and his work was absolutely meticulous. He also did some other small plumbing jobs at the house for no extra cost. The Viessmann went in only a week ago so I can't speak to reliability, but he was good to work with. I hesitated, a lot, (primarily because it's such an expensive and critical endeavor and I wanted to be SUPER sure of every aspect) but he patiently worked with my concerns and gave me all the detail I needed. Fast, competent and communicative. His two workers were also very pleasant to be around. I handled the removal of the old furnace and oil tank directly through the Dump Guys so I was left with a clean, orderly basement with gleaming copper pipes and a functioning furnace.

Great conversion of my A/C system to heat pump, so I now have heating and cooling through the same…read moreduct system. Good-bye oil furnace! Follow up maintenance and repair has been excellent. I've experienced several employees, latest was Nick, all have been competent and polite and efficient. Office guy, Bill, has always been helpful. My go to plumber company for years. Thanks, Joey!!

Based on their web-site ad and some reviews, I talked to this company about a maintenance-cleaning…read moreof our heat pump units. I told Bill, the office coordinator, that we have three indoor units and one outdoor unit (the condenser). He said that the total would be $385, but since I'm a new customer there would be a $100 discount, making the total $285 - his words. I agreed to these terms. At no time during our conversation was a figure of $485 uttered by him, something I would not have accepted, even with the discount. And yet, the invoice that I received two days after service completion (about 2 hours' work by one technician) asked for $485 minus the $100 discount, plus a fuel surcharge of $7.50. I called to complain that this was not the agreed-upon amount, but Bill simply denied having made that offer. But I know what I heard him clearly say. Lesson learned - never accept an unwritten quote! The work done was underwhelming - acceptable, but more or less perfunctory without much oral communication about the state of the system. I would recommend anyone needing this service to shop around and get everything in writing before agreeing to the terms. I will not be a continuing customer.

Downeast Energy sent Citizen Energy out to sevice my generator. The tec named Cam was excellent and…read moreexplained he would order the part as soon as he returned to the office. That was on 12/9/2025. We called several times. Calls were never returned. Someone name Ben who claimed to the owner had excuse after excuse, such as they could not find the part and on and on. When you call the number they give you, you are told to call another number only to find that number mailbox does not work. Always got a different answer but never the truth. Finally Downeast got through to Citizens and Cam came out with the part and fixed the problem. Took about a month for a flexible pipe. Very poor customer service. In my opinion you should find another repair company that treats their customers with respect and truth

I am overdue in writing this review. At any rate, here are the reasons for a one star rating. Last…read morewinter my existing furnace stopped working. I called Citizen Energy and the came to my home in a very short period of time, diagnosed the problem and told me I needed a new furnace. my existing furnace was less than 5 years old and should have been under warranty. They ordered a new unit and installed it, also within a very short time period. The employees were polite courteous and completed the job in a short period of time. I paid the invoice and thought everything would be fine, Hoping they would do something proactively to help with my warranty claim since only a licensed hvac tech can initiate this. Well, that was one year ago and I never received any reimbursement. A couple weeks after the furnace was installed. I had a problem that the furnace would not turn on. Despite repeated calls and voicemails left with this as well as speaking with the owner, they never returned my calls did they ever provide . I ended up calling another company to come and determine what the cause of the issue was. It turns out that there was a blown fuse on the circuit board. To continue the story this past winter after the first really cold I discovered that the propane portion of the furnace was never working. It was never as a result I was only using the heat pump and my bill high. Once again, I called energy several times and left the situation. I never received a return call and I ultimately never received any . As a result, I had to call another HVAC company to come in to determine what the problem was. They discovered that it was a simple switch that was not set correctly. However, I was charged $600 for this discovery. Had citizen energy done their job correctly. None of happened. In summary, I would tell any customers who energy buyer beware. At first, it may seem like they are very efficient and are very interested in serving you well as a . But, in my personal experience, I found that once they got , there was no service after the initial sale they would not even return my phone calls.

I've been using Darling for over 20 years for plumbing and furnace work. They have always been…read moreprompt, friendly, and good work and fair in pricing. Highly recommended.

I needed a plumbing consultation to be able to turn off water to my condo for an extended absence…read more Tim called me right back and was able to come within 3 days notice. He examined the plumbing at the condo and helped me map out what to do when leaving the condo for extended absences. $87 for the service call. Was worth it for me for the security leaving the condo. 3 stars as I haven't seen his plumbing work, but I would try him again.

Everything was great! Nick and Nick did maintenance on our AC explained all the steps to improve…read morethe quality of the way it works. I would recommend these folks any time The office staff is great as well! Thank you folks!

The company is unresponsive. I called the company on Tuesday, 26 May. They were supposed to send a…read moretechnician to my home. Today is Saturday, 30 May. No one has called or came to my home. I was called by the manager today, June 1, 2026. They will refund their inspection fee if I modify my review. They also referred me to another plumbing company. They are too busy to send a technician. They said the technician called but he wasn't able to reach my number. However, the manager had no trouble calling me? I was a Director of Operations before I retired. This is what is known as Damage Control! To the Manager: If Josh called me, even at a wrong number, the call would appear in his telephone call log, date and time. If there is no record of the call, he may be a dishonest employee. I don't relish your and HR's job concerning Josh.