Update: I called pine state and spoke with George, he came by and fixed it in 10 minutes. Charged…read moreme 150$ less then ward and including parts! Go to pine state instead and save your money! Also dont be fooled by the response below. Like I said they are trying to make themselves look good and cover it up. They say they did there job by saying they diagnosed the issue and provided a solution to fix the issue. Well its not hard to diagnose an issue when it is clearly snapped off in front of you. The solution they offered, "sry we cant fix this, please call and schedule an appointment, we wont be able to come back until the end of july, or you can hire someone else to replace the whole T-set if you need water sooner." Pine state had my water back in 10 minutes! Needless to say they are very unprofessional and rude. Heres my story below. Extremely Disappointing Experience I had an emergency plumbing issue and called this company after my T-joint broke. They arrived and spent about 15 minutes attempting to fix it, then stepped outside to take a 20-minute phone call. When they returned, they said they needed a tool that had been left in another company van back at their office. They came back roughly 40 minutes later, only to tell me they didn't have the correct fitting. The next morning, they returned, spent about five more minutes on the issue, and then told me they couldn't complete the repair because they had another job to get to. I was told I could either schedule an appointment for a month out or find another company to do the work. When I called to express my concerns, the front desk staff refused to offer a partial refund and still charged me $265 for what amounted to almost no service. Shockingly, during the call, the front desk woman made a highly inappropriate and offensive remark related to my son's passing something she must have looked up online. This was by far the worst customer service experience I've ever had. I strongly recommend avoiding this company there are plenty of reliable and respectful local alternatives. Not only that but then they had the audacity to respond and assume and accuse me of using my sons death as a means to save money. Also telling someone who lost someone let alone a child that its been 4 years since your loss!!!! Really. What are you saying? To get over it. Honestly this company is under poor management. You guys told me the price and I agreed to it yes, I told you financially I was struggling, asked to see if you had any discounts, and you said no. Most of the time spent was them driving back and forth and on the phone. I asked for partial payment back, not a full refund but couldn't even get that, just the manager telling me she google searched my name and said my son died 4 years ago and its not her problem? All I said was I was going through financial problems and still recovering from the loss of my son, greif is not something you get over in 4 years! There is a clear tattoo on my arm that started the conversation with the techs. Stop lying and trying to cover up the fact that you messed up this time and someone is standing up for themselves. I hope you have a good day!

These folks are the real deal They did the job for the…read moreamount they quoted and did it in about 4 hours And they did it right I highly recommend them

Well overpriced $538 to replace an outdoor faucet that took a half hour to do So I can't imagine…read morethat would be all labor. And if you decide you don't want to do it it's $150 for just showing up .. does anybody do free estimates anymore?

The plumber Bryce was very knowledgeable and did excellent work. He was very thorough with his…read morecustomer service. I could tell he really loves what he does.

ASK mechanical has great communication and was able to service my furnace in a timely manner. Their…read morepricing was adequate and the servicer provided pictures and an update after the servicing. I will plan to use them again in the future.

Ask mechanical installed a new boiler for me. Anthony was very good at communicating throughout the…read moreentire process. Anthony is knowledgeable and will make sure the job is done right. Even helped me troubleshoot a unforeseen technical issue with my existing Nest thermostats on a Saturday.

Jeff is a good guy and a great professional plumber…read more Knowledgeable,thorough and neat. As the old Maine expression goes, "finestkind " none finer !

I got hold of this company on a Wednesday late afternoon and my problem was solved by Friday…read moremorning. Reliable. Quick to respond and very efficient. I have already booked them to come back and fix my bathroom faucet. Highly recommend.

Found water puddling in my yard, and am SO grateful to have found this company. I had Garrett come…read moreout to do a sewer repair and he was super helpful in making sure I understood what he was doing, and why he recommended the repair that he did. He was even able to come the same day, which was incredible! I'm so happy to have a go-to plumber if I ever have an issue again thanks so much!!!

Beware of the lack of pricing transparency!! We specifically asked about the cost of disconnecting…read morea sink before scheduling and were told they couldn't provide an estimate over the phone. The only fee mentioned was a $99 assessment fee that would be waived if we approved the work. We were charged $300 (!!!) for disconnecting a sink that took a total of 15 minutes. We were later told "whoops we forgot to mention it" and "it's their minimum fee." If there's a $300 minimum charge for a stupid simple job customers should be told upfront. You can decide if you want to do business with a company like this

can't say enough good things about this company!!!…read moreprofessional, courteous and knowledgeable!! Excellance all the way around

Service requested: Non-Emergency. We asked for a delivery on a Monday and had it by Tuesday. I was…read morealso able to schedule a furnace cleaning for the Wed with no issues. The Tech they sent out was there at exactly at the earliest time given (for the window) and had my whole furnace completely cleaned out in 2 hours. So long story short, great prices, fast delivery and very competent boiler techs. Would I use them again? Absolutely no questions asked.