Aaron is the man! I had a question about my new to me 511 door not fully closing and he responded instantly on his YouTibe Channel! I appreciate his effort to be helpful!! read more

Absolutely do not use! Worst experience we have EVER had with a repairman. Was incapable of making the repair yet had no problem overcharging. A disgrace to the profession. read more

Excellent service! 5 stars! Came same day on a weekend to fix my broken sub zero fridge. Excellent family owned company. Highly recommend them! read more

I used Aaron and his team in December 2019 and again in August 2024, so I'm updating my review. The office (Alyssa) is responsive, and the technician (Mike B) was great. The fix didn't work the first time, but Mike came back to get it all done. I definitely recommend! read more

Responsive and reliable during problem with fridge and extended life of fridge another twenty years after apartment maintenance

I called Aaron's when the freezer drawer of my Sub Zero 650 iced up. They provided the necessary insurance certificate for my building and came the day after my building approved it. Mike was extemely professional, friendly, and wore a mask. It turned out nothing was broken - something had prevented the drawer from fully closing. He ended up using a hairdryer to clear off the ice and make sure that was the only issue. When inspecting the rest of the unit, he tried to turn it off and back on using the buttons inside the top of the refrigerator. They were lit up, but none of the control buttons were working. I needed a new panel, a fairly pricy part that had to be ordered. Mike explained everything and showed me what wasn't working properly. I always had trouble with my ice maker, but I thought It was due to a plastic piece that was missing from the arm - it was like that when I purchased my apt. I manually turned it off and on instead of using the control panel button. Mike made sure to order the replacement plastic piece (inexpensive item) in addition to the panel. They called me when the parts came in and arrived later that same day to install everything. I trusted Mike based on our initial meeting, so I had my doormen let him into my apt. even though I wasn't home. He fixed everything and my apartment was otherwise untouched. It's now been a couple of months and everything continues to be working perfectly. I've had other repairmen in my apt. from other companies to fix my Viking stove that weren't even 10% as professional or communicative as Mike. I will absolutely use them from now on. Highly recommend! One last note: the insurance certificate they provided to my management company said "Fridge Fix LLC" not Aaron's Refrigeration. It's so strange because there are different websites, with different addresses and phone numbers, but the 917-991-5787 phone number I used is listed on the aaronsrefrigeration.com website. read more

Very. very happy with Aaron's service. Mike came and explained why my subzero was not working and he fixed it for less than I anticipated. We have a 20 year old subzero and I will continue using this service to keep it going. Highly recommend. read more

Charging high price to add freon when unnecessary, The father tell you a price afterwards the son comes and ask you a new price much higher. Beware. I found someone else.. read more

Aaron and his wonderful son-in-law, Ernesto, have worked on my 511 Subzero a number of times - all separate issues on a 25+ year old unit. In each case they did a terrific job. (There is another similar-sounding Aaron's Subzero in NJ; don't confuse the two - the latter is supremely unresponsive !) read more

Updated review 11/30/2020 My subzero fridge started making a strange rumbly fan noise. I called Aaron's business to fix it. The first 2 visits by the same technician (Joe) made things worse (my fridge didn't get cold for a week, I had to buy ice packs and use it like a cooler). The second 2 visits by a different technician (Ernesto) fixed the core issue & what was caused by the first tech. Overall a nice family owned business who would make things right eventually, but would have been a 5 star experience had they taken more time and care during the first visit and fix the right problem or leverage their experience and wait for the right parts to arrive before doing anything. read more

Aarons Refrigeration - Appliances & Repair Near Me - New York, New York

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The two times I have called, the company has been responsive and offered a solution to my refrigeration needs. One time was for the Sub fridge and the other time was for a wine fridge. The service technician came at a timely manner and offered options as far as what needed to be fixed as well as the cost. As I was at work, all of this was done via phone call and they took care of the problem both times. They are courteous and offer good service. I would not hesitate to use SubZero Specialists for any refrigeration problems. Thank you Aaron! read more

After going with a different company initially which never repaired the issue and gave me the run around in coming back to repair the issue (for 3x what it cost me) Aaron's team was able to come in same day and fix our fridge in a very short time. Mike the technician was great in explaining everything as he went through the process and was able to repair the issue finally getting our fridge back after 3 weeks of playing phone tag with the prior repair shop. I have already recommended the service to friends if any issues arise as they are professional and just a "real" service as opposed to what it seems to be a lot of scam operations out there. Thank you, thank you Aaron and Mike! read more

My SubZero freezer was not cold anymore and I tried vacuuming the area and even defrosting the freezer incase there was ice buildup. It was finally time to call the professionals. Great experience working with SubZeroSpecialists. It was Mike that came over and he was on time and professional. My freezer was fixed in about 1.5 half and in addition, he also did a general diagnoses of my fridge. I highly recommend them to any SubZero friends I know. read more

I called Aaron after I felt I was getting my leg pulled by another company. He was upfront and honest over the phone and informed me that my suspicions were probably right, but they needed to come out and take a look for themselves. I'm so glad I did. What was going to cost $890.00 for some new parts that didn't need to be replaced, ended up costing the $150.00 service charge. The technician, Joe, told me the coils just needed to be cleaned, while the previous company claimed I needed a "condenser drive system" and a "start compressor assembly". Bottom line: call Aaron; don't waste your time and money with someone else. Trust me. Couldn't be more happy to find such an honest company in the big city. Stop reading this now and call them. :) read more

These guys are, hands down, the best service providers in NYC. Professional, responsive & super nice. I've used them several times and never been disappointed. They always try to offer do-it-yourself tips first, rather than just send someone out and charge you to flip a switch or clean a filter. When they do need to come, you know there's a reason - and they're prompt, professional, smart and very helpful. Highly recommended. read more

In my experience with appliance repair shops, they refuse to give a ball park estimate of how much repairs might cost. Instead they say you have to pay for an inspection.Not the case here. I have an under the counter fridge that stopped working. Suspected that it needs a new compressor and the person who spoke to me gave me an estimate on how much it would cost to replace--which turns out to be more than a new product. Can't vouch for the quality of their work, but was impressed by their approach. read more

My 6 y.o. Subzero refrigerator developed a funny humming noise and I freaked out (knowing how much a Subzero repair can cost from previous painful experience). Based on other reviews, I called these guys (at 10:00 AM) and was told they would try to have someone at my apt. by 12:30. At 12:00, I received a call from Joe, telling me he was on his way, which I really appreciated. When he arrived, just shortly after his ETA, he took his shoes off at the door and stepped into the kitchen to diagnose my fridge. He did a cleaning, gave me some helpful suggestions and charged me what I think was a fair price (for Manhattan and especially considering the speedy service). So, based on this experience, I agree with all of the other recent reviewers who raved about this company's service. It is now my go-to if I need service or repair work. And, wow, no more waiting for Godot, the repairman. read more

I'm really disappointed with Aaron's. I went with them as opposed to the Viking service repair people because of all of the reviews. I spoke with them on the phone on a Monday morning and was relieved that they could send a technician the same day. The ice maker on a Viking fridge wasn't working, and I was hoping to get it repaired same day. The technician came, within 2 minutes he told us that it was because the filter needed to be changed. ("9 out of 10 times it's the filter.") He said that I should order a filter, and left. He charged $125 for the service fee, which the guy on the phone did not inform me of. I wasn't going to argue with the repairman because there's usually nothing they can do about it, but when I called the next day, the guy didn't even hear me out. I said - couldn't this have been suggested on the phone? He said no and the service fee is the service fee. He was very curt - maybe because on the phone I don't seem like a threatening enough customer? Anyway - the worst part is that the filter did NOT fix the problem. The only place to get these filters is directly from Viking so we didn't get that until Friday. And now, a week later, we need to bring in another repairman (and pay again) when this could've been dealt with a week earlier if they had been more thorough. Or at the very least, it could've been no harm no foul had they been willing to hear me out. Super super disappointed. read more

We almost got scammed by another company with a similar name (always do a website and phone number check: these guys are impossible to track down and review BTW, they have a 24/7 service website but the company's name keeps changing): the posers came, unplugged the light behind the board and told us some muffled story about the computer being messed up, and that we needed to pay more than 3k upfront to fix the problem. Told them I needed time to decide and called Aaron: he sent Mike who came the same day, replugged the board, fixed the real problem (ice buildup in the freezer), checked the whole thing to make sure the previous guys didn't damage anything and then charged us only the service fee. I couldn't be happier with the service, and with the fact that we still have 3k in the bank. read more

My fridge was fixed quickly. It's such a pleasure when things are done promptly and correctly. I highly recommend Aaron's Refrigeration Company. read more

I rated the product and the service by the fact that nothing was done to rectify the issue. The response from the owner was a very sad unprofessional response , in essence saying that they cannot do no wrong and I'm just here to smear his buisness , yet why Would that be , as I dont know him or have anything against him and I'm not Campaigning against him in any way Which he claims . His response should have been As follows. We apologize for any issues and hope to resolve any issues that you may have. read more

Ok, I had my doubts, but these guys are great. I called to get an opinion on an older SubZero, and Aaron knew right away which model, and where things were in it and what the problem might be based on my giving him a short list of symptoms. He gave me a frank opinion of "look, here's what it would likely cost to fix, here's how long it might last, and if you're looking just to replace it, here's what you're looking at--and here are the pros and cons of going that route". I wish everyone I worked with was this clear and on the level. read more

My Sub-Zero was in need of service so I came here and read the reviews of several service providers. I had used one listed here before and was not thrilled with them. No need to name them as they already received poor reviews. I liked what I read about SubZeroSpecialists and called them. Spoke with Aaron and was treated nicely and he made an appointment for me the following morning (today) . He provided a 2 hour window which was perfect for me. He provided me an estimate over the phone. The tech showed up on time, very professional, friendly and thorough. He knew what he was doing. It is now 8 hours since he left and I cannot believe the difference in the performance of my refrigerator already. I would call them again in an instant. I wish they serviced other appliances. Very happy with them and pleased to recommend them. read more

Noticed my sub zero refrigerator was not working at around 11am on a Saturday. Found this company on line, called and my refrigerator was fixed by around 1pm! The repairman, Michael, was very efficient and explained everything he was doing. Remarkable service. Highly recommended. read more

Initiated a desperate email request for service at 11 pm on Friday eve, and by 7 am Saturday, they said they'd have someone here today to fix my freezer, which wasn't working. Michael B came first thing, and was AWESOME! He replaced the fan which after 15 years, wasn't working. This is the best company for refrigerator repairs. I've used them twice before as well, but this time they well surpassed my expectations. I'm so happy! Thank you so much! read more

Aaron is a man of integrity. This is who you need to contact for your SubZero maintenance and repair needs.

I was terrified at the possibility to spent 10k+ to replace my circa 2002 Sub-zero (model 611, its current equivalent has a diff name but basically it's the 30 inch top fridge bottom freezer in SS steel finish). Freezer was fine but the fridge part couldn't maintain a constant 38 degrees. Just making sure the service flashing light is correct, I put a fridge thermometer and indeed it's too warm. Stopped buying fresh perishables like wild Dover sole lol. Called Aaron's and they sent MIKE B, who was was very professional and explained everything he was doing as he went through the process to find the cause, so I learned something too. So thankfully it's not the compressor but leakage of freon. So he offered 2 solutions, one is a band aid so I can use it for now and think about whether to do a permanent part replacement. And the bandaid would be fine for several months but he clearly reminds if in 30 days I decide to do the permanent fix his service would be deducted from the total. I was thoroughly informed and yes the bandaid works great but I decided to replace it within 30 days and basically get the bandaid fix free. So, Mike B returned and replaced the leaking part. He's so professional and honest and communicated so well what is wrong and options I have. Thoroughly professional including calling ahead of time to let me know when he will arrive. 10,000 bucks averted. Every unit in this condo was fitted with the sub zero and the kitchen design is tight I can't get a thicker normal fridge there. Man they really are that expensive! It came with the condo so i didn't know the retail cost lol. Hopefully I'll keep mine alive as long as I can, and the repair was totally worth it. Thx Aaron's and Mike B! read more

Aarons Refrigeration - Appliances & Repair Near Me - New York, New York

The best service in town. I called Arron's Refrigeration last night and he sent his son Joe the next day to check on the light defused panel. Joe knew right away what the problem was and fixed it immediately. He also replaced my water filter which wasn't changed for many years. Joe assured me if there is any problem with the light he will come back the next morning. Joe, thanks again for your excellent service. If I could i would give Aaron's Refrigeration more than 10* read more

So I live in CA and I have a 22 yr old sub zero fridge. Over the past few months I've tried to solve my ice buildup problem. I found Aaron's website with a bunch of videos and after trying a couple of repairs, changing seals, etc, I found it was not that hard with the right explanations. But when I came to the end of my expertise by searching for a solution I decided to email him for advice. He had nothing to gain but was kind and gave me the instruction I needed to finally fix the ice dam problem. 3000 miles away. I got the part ordered, took the covers off of everything and thanks to those videos had it back and running in about an hour. Thank you, that whole process saved me a couple of grand in repair charges and probably I get multiple more years from my fridge. read more

These guys continue to be the best! Our Sub Zero ice maker broke and they were at the apartment within a day. Incredibly friendly and professional repair guy (Mike). Can't recommend them enough! read more

AARON'S came to the rescue! Before calling Aaron's, I was frustrated that The Appliance Doctor estimated $750.00 in parts and labor for my freezer's ice maker arm to be replaced. [Appliance Doctor said that when the plastic arm breaks, it usually wrecks the motor too....and that I should therefore get the entire ice maker replaced.] This is nonsense! It sounded fishy, so I decided to call Aaron's (a friend recommended them). Aaron's arrived on time, with the right part, replaced it and was done in 20 minutes. The technician was friendly and knowledgeable. The cost: $249. That's right, Aaron's charged me only 1/3 of what Appliance Doctor tried to get me to pay. I STRONGLY RECOMMEND AARON'S! read more

Subzero Specialists-- their name says it all! No need to keep searching. Aaron Beth, the owner clearly loves his work and is incredibly knowledgeable about subzeros. I can confirm what another reviewer here (Carolyn) says about them giving you do-it-yourself tips first to try to solve the problem before sending a tech on a service call. And another reviewer here from California mentioned how Aaron kindly diagnosed his subzero problem even though he was 3000 miles away. You know how you can often tell when someone really knows and enjoys his craft from talking to them for a few minutes? Welcome to Subzero Specialists. If you want expert, professional service that will fix your problem for a fair price and believe in supporting local small business with good karma, give them a call. read more

Terrific experience with these guys! I dreaded calling a repairman in to fix my old subzero undercounter fridge. The last time my old subzero went on fritz, another repairman suggested to just buy a new one... Not this time! First of all, I sent an online form in requesting an appt. I kid you not, within moments Aaron called me directly to set up an appt! Unheard of service. Second, with my brief phone description of the problem, he explained that it might be a simple malfunctioning thermostat... no new three thousand fridge needed. The repairman came promptly in the two hour window...fixed my fridge swiftly and neatly and extremely courteously. Why can't all repairs in the city be this simple? A-plus service! Call these guys. read more

These guys are honest. I thought I needed a new fan but we caught it on time and only needed a cleaning behind the grille. Since I was stuck paying the 150 min, the tech cleaned my wine fridge too and spend a bit of time teaching me how to keep my 10 yr old fridges running well and what signs of trouble to look for in the next few years. We also discussed self-service - what we can and can't fix ourselves and who actually makes those heavily marked-up parts (hint - not SZ). They won't come super-quickly - had to wait a day - but worth the wait. read more

Great customer service and great repair service! Scheduled all our appointments in very short time for my Subzero emergencies and Mike has always been the utmost professional. He has serviced our fridge three times and is always punctual (will call to give a heads up that he's arriving) and so honest and helpful. I never have to worry that we are being overcharged or scammed, and they will always try to help you over the phone to save you a tech visit. We have a very old Subzero that is working great thanks to Mike! read more

Joe came back almost 5 years after the last time I called Aaron for a sub-zero repair. I had very bad experiences prior to this. They are a family-owned business and it is rare that you get this kind of service, expertise, and honesty. read more

In a city where there are many refrigeration repair services, especially for Sub-Zero, I was extremely fortunate to find Aarons Refridgeration. We have a Sub-Zero freezer/ fridge from 1983-1985? The light defuser panel for the freezer broke. I called Aaron and he explained to me that it was not very likely that he could find a replacement part due to the age of the unit. That was 8 weeks ago - then yesterday, 7/5/17 -- he called and he had found the part we needed and said that he would drop it by the next time he was in the area. Service such as Aaron's is quite rare nowadays, and we are most appreciative of his kind and professional service. MOST DEFINITELY HIS COMPANY IS THE ONE YOU SHOULD GO TO FOR TERRIFIC SERVICE. read more

Highly recommend for very responsive and efficient service. This family owned business has a longtime and dependable track record, especially with Sub Zero refigerators. We called them on a Friday night after our Sub Zero freezer stopped working. Joe came out the next morning after keeping us updated on his arrival time. He was able to assess the problem within minutes and the freezer was up and running within the hour. We appreciated his advice and pleasant personality. read more

Very happy with this family-owned professional service. I first called L&J, the "factory-certified" service techs recommended by L&J and was not impressed for several reasons: 1. They charge a service fee of $175 just to look at/diagnose the issue. 2. The service fee of $175 isn't credited against any subsequent work undertaken. 3. Customer Service at Sub-Zero pinpointed the issue I was having just by me describing it. Note that this is no substitute for a visual inspection - but SubZero Specialists did this without a fee. 4. L&J said the cost would be "$1500 and up" with a likelihood of about $2000. 5. The next appointment was 4 days after my call. 6. It appears that Sub-Zero only approves one "factory-certified" service company per territory. So, when I called the "factory-certified" tech in Long Island, NY, the said they could service Queens, but not Manhattan. The Sub-Zero tech service for Westchester, NY could only cover Brooklyn, but not Manhattan. So these companies have carved out their territories. How about more competition, Sub-Zero?? Why not approve more than one "factory-certified" service per territory? This would benefit the consumer. 6. SubZero Specialists have been in business for many years and have tried to obtain Sub-Zero's "factory-certified" status but have been denied for unspecified reasons. So much for L&J. Sub-Zero Specialists were a delight to deal with. You speak to the owner, Aaron, who is very patient and thorough. He explains all the options and builds trust. He agreed with Sub-Zero's assessment and have me an all-inclusive quote immediately (without a service fee). He sent Mike, the service tech, the next day after arranging a certificate of insurance needed by my co-op. Mike was on time, very pleasant and undertook the work efficiently within 2 hours. The fridge now works fine. I highly recommend SubZeroSpecialists. Responsive. Professional. Trustworthy. Reasonably priced. read more

I wanted to wait before writing this. Back during the pandemic in late 2020 my subzero stopped cooling. I found this company and was happy with the quick response. Upon arrival after inspection they said that I have a small leak and the coil would need to be replaced. I asked could we find the leak and repair it? No, not possible. Any other options? No. In the meantime they added coolant. I told them no as, I wasn't working and would pay well over 1,000 to repair. Also wasnt given a good reason why the leak could not be found and fixed. They said ok and overall charged me over 500, just for the gas and visit. Long story short, my unit is still working today. Must really have a super small leak that it's been well over A year and it's still fine. Reality is that if I was working and busy I would have paid without question. They could have given me proper service with Proper maintenance and I would still be a customer today that would recommend them instead of warning my friends to stay away. read more