1. Aaron's

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Porter, TX

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Aaron's

1.6 (7 reviews)
Closed • 12:00 pm - 5:00 PM

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American Furniture Warehouse - A leather living room set. See how far back the store goes?!?

American Furniture Warehouse

3.1(110 reviews)
17.0 mi
Established in 1975
Family-owned & operated

Our recent experience with the Houston store has been incredible!…read moreTim was a great salesman. The delivery crews were friendly and professional. A SPECIAL THANK YOU TO THE CUSTOMER SERVICE STAFF THAT REALLY HELPED US! We needed to call twice and each time I received incredible service! The first call was with a recliner issue and the second call was regarding a bent leg on a patio sofa. I have been dealing with multiple eye surgeries (9) and didn't see the bent leg until after I water proofed all the cushions and even tried to touch up a small scratch because I didn't want to bother the service people. It was only after I did that was when my wife noticed the bent leg! My wife suggested I call Customer service and tell them everything that happened. I was lucky to be connected to Darlene, a service rep in Colorado who listened to my situation and was able to help me. She was extremely friendly and understanding. Darlene not only helped me to get the frame replaced instead of us driving it back to the store, Darlene arranged a pick up and delivery for us. We have used AFW in the past and will continue to do so! We highly recommend them and greatly appreciate the excellent excellent service from the entire AFW team!! Thank you & God bless!

A friend of mine told me about AFW and their incredible prices, and when we discovered the bed…read morewe're wanting is half of what Ashley was asking, we knew we had to go. This is like a mini IKEA, complete with a cafe inside. We actually had to ask a sales associate for help because they were all busy. We had Justin, who was so kind and thorough with our order. My husband brought his truck, and we took our bed home that day (some assembly required). I highly, HIGHLY recommend Justin to help with your furniture needs. He wasn't pushy and knew we just wanted to buy the bed. We had some time between placing our order and pickup to wander around the store, and we loved browsing through the different areas. We will definitely be back next time we need to get furniture.

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American Furniture Warehouse
American Furniture Warehouse
American Furniture Warehouse

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Ashley Store

Ashley Store

1.5(131 reviews)
6.9 mi
•$$

On April 29, 2016, I visited the Ashley Furniture location in Humble looking for an over-sized…read morechair. I was greeted by several Ashley Furniture associates with a warm welcome. Patsy was my sales associate and she was a very nice lady. She showed me several chairs but the one that I selected was the Exhiliration over-sized power recliner. I sent my husband a pic of the chair and he stopped by the store to sit in this chair to ensure that it would be comfortable and big enough for him since he's 6'4" tall. He agreed that it was comfortable and would compliment our bedroom. I inquired about the motor that operates the recliner and Patsy mentioned that if it needed to be replaced, all I would need to do was call Customer Care and that the process was easy to replace it if it ever needed. I told her that I wanted this chair but I declined the protection plan that she recommended. I also found a media cabinet that I wanted as well. My visit was productive and I felt good about the purchase when I left the store. On May 9th, the delivery came to our home and to our disappointment, the recliner wasn't the one that I selected in the store. They delivered a manual recliner instead of the power recliner that we both liked and sat in in their showroom. We declined the delivery of this chair since it's not what we selected. When I called Ashley Furniture to find out how this mistake happened and when the chair that I actually picked in their store would be delivered to me. The response from Patsy, the sales associate was, "You told me you were concerned about the motor going out on the power recliner." What I'm trying to understand is how my asking a "WHAT IF" question turned into my being written up and delivered a chair that I never selected. I simply asked how I would go about getting it replaced IF it ever went out. She took that to mean that I didn't want it and made an executive decision on her own to put me down for the manual recliner. Ashley Furniture told me that I should receive a phone call by May 11th (once the recliner that we declined shows to be back in their inventory in their warehouse). When they call me, they will arrange for delivery of the chair that I actually selected and include the price difference of the chair in my billing. On the other hand, I had no issue with the media cabinet....it is beautiful and it is exactly what I selected in the store. I'll update this review after my chair is delivered. I visited the store on May 11th to sign for the difference in price and was met by a gentleman named LA. He took great care of me and explained to the billing associates what they needed to do. I appreciate the care and concern that he showed. I'm happy to report that the chair that I wanted was finally delivered to me on May 14th. I also received a phone call from the store manager on May 13th to see if my issue had been resolved when I made my 2nd trip to the store to sort out the matter. He was gracious and apologized for the sales person that made the error in judgement and was attentive to my feedback.

If you're considering ever shopping at Ashley's, opening a credit card etc, DO NOT GO TO NUNU…read moreNASSOR Thanks to her I had an extremely unpleasant experience. I came in looking for a bed and found one, everything was great at first and so was she. She really had me fooled. Anyways I tell her im not ready for the furniture and she says okay you can schedule it whenever, just fyi the rails might take awhile, and I understand. The time comes where i'm ready to receive my furniture and schedule a delivery date for my dresser (mind you im still aware that my bed might take awhile due to the rails). I get my dresser, it looks great but I still need my bed so I ask nunu for a status update, eta. No response, at first I let it slide, maybe shes busy, she does have other responsibilities to tend to. However a couple days went by STILL NO RESPONSE. Look NUNU i get being busy but that does not excuse the lack of communication. I probably would've understood if she texted me saying hey im pretty busy right now i'll get back to you soon, but NOTHING. Whatever i call customer service to get an answer from them and they say 8 weeks. The hell?!?! what kind of bed takes damn near 2 months to get here, so i text nunu again to get more info because the guy on the phone didn't help at all but guess what, she didn't respond again. At this point i'm pissed at nunus unprofessionalism but just end up waiting it out because I wanted my bed. Fast forward a couple weeks (about 3) and I can schedule my delivery! Everything starts looking up I almost forgot that my sales associate ghosted me!!! My delivery day came up and the delivery men came to my home asking where the queen bed I ordered was going, I told them where and then they asked me where the I wanted the king bed. HELLO??? i never asked for a fking king bed nunu and u know this. So know im pissed again, HOW DOES ONE ACCIDENTALLY ORDER ANOTHER BED. I call ashleys and lo and behold nunu nassor had almost charged me for 2 beds!! Luckily I sent the bed back and was told that I wasn't going to get charged. Unfortunately I'm still figuring it out though, I dont know what i'm getting charged for and am paranoid that I got scammed all thanks to NUNU NASSOR. Everything is all overwhelming for me now because she wanted a little more commission I assume. Thank you Nunu for making me never want to shop with you or Ashley's again! Moral of the story whoever made it this far, DON'T go to Ashley Furniture for any of your furniture needs, but if you have you AVOID NUNUU NASSOR AT ALL COSTS

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Ashley Store
Ashley Store
Ashley Store

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Aaron's - electronics - Updated October 2026

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