Easy online ordering, followed up immediately with a phone call to schedule delivery. We had issues…read morewith our old freezer and had to wait a week for delivery. The auto system let me know a day ahead of time the delivery time window. The following day another automated message said the driver was on the way in about 15 minutes. The delivery guys were fast and friendly. Several years ago we bought a refrigerator from Fred's and have been happy with it so far.

I'll never buy another appliance from Fred's. They sold us a Frigidaire range with a clock that…read moredidn't work, then refused to honor the warranty. They also sold my daughter an Electrolux dryer that never worked right; and, once again, refused to honor the warranty. Don't buy anything from Fred's.

Generally good quality goods , people are easy to deal with. They didn't have what I needed at the…read moretime. I did donate a couch which they checked out before they would unload it.

I really can hardly even believe how great these guys are. Last time I had to add some furniture to…read moremy life, I was able to come here and get two matching armchairs, a three-cushion couch, and a dining room table with a leaf for $200 with delivery (up the stairs of the apartment building!) included. When they were moving the couch, they noticed it had a little bit of an odor they had not been previously aware of-- so they called and asked if we still wanted it, and when we did they delivered it with the rest, but refunded us $50 so the couch was free. Integrity! This was more than five years ago and the armchair I still have is only now reaching the end of its lifespan, and it has not been treated gently. The prices are a steal, they have quality standards, and they run a lean operation because they don't exist to make profits, they exist to raise money for child abuse prevention. (A pretty big contrast from the national thrift chain that pays exorbitant executive salaries and pretended paying people with disabilities way below minimum wage to staff their stores was 'charity'.) I honestly look forward to my next chance to buy from them. They also do donation pickup for free, if you need old furniture hauled away before a move.

On time, able to make an appointment for the next day. He showed up and knew right away what the…read moreproblem was. Butch's work was very efficient and quick. He was obviously very knowledgeable and experienced. No hidden fees or tricks. Cost half or less of what I would have paid to go elsewhere. Very glad I Shopped around and found him.

Butch was great! He came shortly after I called and fixed my fridge in less than an hour. He has…read morehelped me out several times and I have always been completely satisfied with his work.

I'm up in Montana and needed a bunch of tools. Now, I like Lowes. Back home, in So. Cal, I'll drive…read moreacross town to Lowe's rather than support Home Depot which is 5 minutes from my home. So, why two stars? It's because the customer service is abysmal. I'll spare you the details but it took me twenty minutes to go through the register cause this gal could not work the checkout. That's the tip of the iceberg. Bring your patience in this location.

Lowe's Home Improvement requires immediate managerial and operational attention regarding both…read morecustomer service standards and employee conduct. We entered the store to purchase a specific product that was important for an immediate project and operational need. During the shopping process, we sought clarification from multiple employees regarding the product's functionality and whether it was the best fit for the situation at hand. Rather than receiving informed assistance or competent customer service, we were repeatedly met with lackluster responses, minimal product knowledge, and employees attempting to shift responsibility onto the next staff member instead of resolving the issue professionally. Because no employee appeared capable of providing a clear or confident explanation regarding the product itself, we specifically clarified the return policy prior to purchase. Based upon the representations made at that time, we proceeded with the purchase under the understanding that the item could be returned if it ultimately proved unsuitable. To be clear, the concept of the product itself was innovative and useful, and it did perform the intended task in the short term. We were genuinely glad we found it when we did. However, after practical use, it became apparent that several aspects of the product were incompatible with the circumstances and requirements of the project. As a result, the product needed to be returned. We returned to the store fully compliant with the return process, with the receipt and all required materials necessary for a routine and successful return. At that point, the interaction with Carla, the employee handling the return, became entirely unacceptable. Carla approached the interaction with a belligerent, hostile, and antagonistic attitude that immediately escalated what should have been a standard customer service matter. Her conduct was rude, aggressive, disrespectful, and unprofessional throughout the exchange. Rather than processing the return in accordance with store policy, she made the interaction personal and created unnecessary conflict. Her demeanor reflected a serious lack of professionalism and poor judgment for someone occupying a public-facing customer service position. More broadly, this experience reflected a larger pattern within this location. Numerous staff members, both indoors and outdoors, presented themselves in ways that were physically volatile, aggressive, dismissive, antagonistic, and ill-suited for customer interaction. This is not merely a matter of poor service; it reflects deeper concerns regarding management oversight, staff training, accountability, and workplace culture. Carla's conduct in particular warrants immediate review and corrective action. Employees representing a national retail chain should not be permitted to engage with customers in such an openly hostile and confrontational manner.

Finally a store I can buy a Tracfone card in person with cash. Walked in at 7:30pm & the cashier,…read moreNatalie, immediately called up an employee to help me. He showed up extremely fast & quickly took me to the cards. I was in & out in 5min. I can't rave enough about my excellent experience! Thank you!

I had a Geek Squad appointment set up to get a new screen for my iPhone. I live 2 1/2 hours drive…read moreaway, so called the evening prior to make sure they had a screen for it. After dealing with THE WORST AI phone call center BS I've ever had the mispleasure of experiencing, I finally got an actual person who assured me they had the screens in stock. The next day I show up for my appointment time and stand there waiting for 25 minutes before anyone will acknowledge my presence. After looking at the phone and checking with their inventory, they told me they don't have the screens in stock and would have to order it and it would take 4 or 5 days. I wasted 5 1/2 hours of my day to go to this piece of crap store and walked away with no help. I think there were more employees in the store than customers, yet they can't answer the phone or give you a straight answer.

I was in Missoula for a week. I stopped by this HD to pick up a few things and I have to say the…read moreservice was really good. Much better than what I get back home in California. I normally shop at Lowe's but I have to give credit when it's due. I had a big box truck and the parking lot was super easy to park in. Like I said service was good and rather than just telling me which aisle the staff member walked me to the item and then discussed the pros and cons of the tools I was looking at picking up. I left impressed.

The only reason I went here is because Lowe's panel saw was out of order. This was my first…read moreexperience at this Home Depot and it was awful. First of all, I walk in the lumber side, I need some OSD for a project I'm working on. At most I needed two panels cut down to size. The cashier I talked to when I first walked in was extremely dismissive, like I was completely bothering him and that I was the biggest idiot on earth. I asked if the panel saw was working, and if someone could cut some OSD for me. He said yes and to just grab a cart and bring it over to the cutting station. There were about 15 carts around full of various lumber and only two actually available around the plethora of forklifts. Then, I realize that there is no way I can lift a panel of OSD by myself, so I try to grab a panel of hardboard, which is still not very light. I end up at the end of the aisle in the cashier's eye-line, trying to balance this 8ft panel on my head to try and get it on the cart. We made eye contact twice, not once did he offer to help or even made an attempt to call someone over, he simply went back to his phone. (Might be a testament to current men in their 20s but I digress, chivalry is dead). Also, multiple employees were walking around, not one asked if I needed help, which I clearly did as this giant panel was almost un maneuverable for me. I finally get it into the cart and make my way to the cutting station where the young woman working actually did offer to help and called someone over to cut my panel, and finally, when I had some semblance of hope, he said the width can't be cut smaller than 12inches, I needed 7inch width by about 3 feet. At that point, I left my cart at the station and left them to help the man behind me. I walked out without a purchase past the same cashier that watched me struggle for 20 minutes to get a 4' x 8' panel into a cart and ended up so frustrated and pissed off at the service, specifically the cashier who saw me struggling and did nothing. I will never be back.

Matt is a great guy! Honest , prompt, professional. He came out to look at our 25-30yr old…read moreKitchen Aid dishwasher. He answered all our questions...told us what the repair would cost. We couldn't ask for more than that! Asked if he installed new appliances and he said he doesn't so that was good to know! I would highly recommend John's Appliance

I called John regarding my daughter's refrigerator not cooling. He fit my call for service into…read morehis busy schedule. He showed up on time, diagnosed the problem and provided the fix. He was very professional and knowledgeable.

What a caring bunch! We Went in to look for a recliner, and they had a very good inventory with…read morelots of great features. We purchased a comfy chair and brought it home only to realize that it was the wrong but similar model.We bought it back as soon as we could, and they were so apologetic and gracious. We learned that this is a family business that's been around for many decades, and they are very concerned with customer satisfaction and high-quality products. Everyone there, from the sales floor to the warehouse was delightful and helpful.

After searching for the "perfect" bar stools for our new home, we were able to order the perfect…read morecustom stools at Wagner's. The service was quick and efficient with lots of catalog options for us to choose from. When the chairs came in, the delivery service included unboxing and placing the chairs as well as putting on the pads on the bottom so the chairs won't scratch our wood floors. There was good communication from the store keeping us informed of the shipping status for the custom order. Not only does this store have beautiful furniture options, the personal friendly service we received from everyone we encountered at the store makes that special difference.