I recently purchase a new IPhone17. I was trading in my IPhone 14 max. I told the salesman I wanted…read moreThe same phone I had but the updated model. He didn't sell me the IPhone 17 max. While I was there today I asked what it would entail to swap it for the larger phone and was told there would be a $70 restocking fee. I didn't make a mistake, the salesman did. They also said they didn't know who the salesman who sold me the wrong phone was.... Sure.... I'm a senior and needed their help with settings and all that. They did the bare minimum and told me I was good to go. They were unable to synch my earphones. So now my speakers and earphones are not hooked up. I am not happy with T-Mobile and do not recommend them. This was the Missoula location on N. Reserve

I went in as a T-Mobile customer. My Magenta status perks included Apple TV, and for some unknown…read morereason, the subscription stopped working. So I asked the salesperson for help, and the response simply was "it's not our (T-Mobile's) problem, so I can't help you. I was disappointed. He didn't even offer a suggestion, except to say login again. Oddly enough, I later went into the T-Life mobile app, asked its AI agent for help and got an answer that fixed the problem. Now, tell me, couldn't the salesperson have given me that same help? I sure think so. So, I didn't appreciate the lack of service, and I guess I do like the app.

I want to say this is a great service. I have used Verizon for my phone for years…read more But the internet sucks. It's terrible. Being in Missoula, there are so few options, and if you want to work from home, it's either Verizon or Spectrum. We have the 5G, and the upload speed tanks constantly. I am on my third router because they keep freaking dying. Usually, when I get on the phone with someone for tech support, they're as helpful as they can be. The last time, the woman sounded like an AI chatbot. She repeated everything I said, she was flat, she did only the basics, and then when we got to the end of the troubleshooting tree, she basically just stopped. She kept asking if I was still there and could I repeat what I asked (I did, several times). This is just so disappointing. For as expensive as the internet is, it needs to be better. It needs to WORK.

I asked a Verizon employee if she could help us transfer from one phone to the new phone that we…read morejust got and she said "yes, but there's a fee and I would try doing it yourself at home first an idiot can do it and if you still need help, you can come in" I would drop her name but her name tag was in her back pocket so‍ And apparently you can buy their stuff but if you ask for any help then you have to pay, even help from them online is $5

At first I was extremely excited to switch to T-Mobile. I went in and was helped by kyli who was…read moreextremely nice. She helped me go over my options and I was intrigued by a certain promotion kyli told me I qualify for and I went with it. I was supposed to get myself and my fiancé a new iPhone 15 pro max, Apple Watch SE second gen's (mind you with the watches she told me they where basically free), WiFi, Netflix, Hulu, and Apple TV all for us to trade in our current iPhones and a down payment of 900$ and pay the activation fees. And kyli also showed me my bill would be no more than 224.50$ a month. Well I let kyli know I would be happy to do that but I needed to get ahold of my fiancé before I paid the 900$ but I could easily do the activation fees same day and be in later in the week in person with my fiancé. I go in the next day and pay for one phone and get it ready for trade in. So I paid half of that 900$ she originally told me. I let her know I would be back in as soon as my fiancé was off work so we could do his and get everything switched over. Well my fiancé and I come back in and get ready to check out with his phone and now she's telling me the down payment has increased and i now have to pay an extra 1200$ for his phone. She also gave me a free case the day before and then she charged me for a case on his phone today along with two screen protectors which I easily could've gotten else where and didn't say anything until I checked my receipt. I'm a young expecting mother and I feel taken advantage of. On top of that she was messaging her boss and he was very adamant about making me lock in the previous day before. I'm unbelievably disappointed and I feel robbed. I never would've gone with them if I had known what the end result would be.

They did not refund me for a service that did not work, as T-mobile had promised me. Tech Support…read morewas helpful, even the guy at the store behind the counter was courteous. However, him asking of this store's manager, and "supposedly' his manager's boss (hidden away in a back room), they clearly stated there is nothing they can do with this initial charge. I WOULD NOT RECOMMEND GOING TO THIS T-MOBILE LOCATION. I got ripped off- perfect example of horrible customer service.

Too hard to get an appointment spent an hour trying couldn't get a hold of anyone. Went on yelp…read morewent through there called Verizon five times they're not taking calls. I went to the main office no calls no way to make an appointment.

Tyler was amazing! I have worked in customer service for over a decade I will always appreciate the…read moregenuine support and patience from a high class manager. I will be forever thankful for your knowledge and confident understanding. Thanks for making a problem so simple and easy. Definitely FIVE stars!

We had a great Representative work on transfering our service. He was knowledgeable professional…read moreand very patient! Verizon is lucky to have a great employee representing their company! Thank you Kian!

Literally worst customer service ever. Spent almost 3 hours in there. Didn't say they couldn't do…read morethe deals until the end as well. Slow no urgency and honeslty horrible customer experience. This job is simple not brain surgery.

Spectrum Store = Spirit Airlines experience…read more The problem isn't frontline staff or supervisors. Frontline staff consistently provide polite, professional customer service to the best of their ability. They are constrained by lousy processes dictated by poor upper management decisions enabled by an ivory tower management structure. I assume it won't matter to leave a review, but I feel that feedback is a gift, so here it goes. My experience was a 1 hour wait to simply drop off an old router after paying for an Internet service upgrade. Before you assume I'm a dummy for not using mail or booking an appointment, hear me out. PROBLEM: I had the router boxed up in my car and was near the store, so thought it could be a quick stop. It was not quick because Spectrum does not triage and prioritize. SOLUTION: If Spectrum provided a drop box or priority equipment return desk, it would be quick and easy. PROBLEM: Instead, I logged in at the tablet and showed up as 4th in line. A manager was touching base with everyone on the floor about being short staffed. They were super professional, but they had zero power to help because upper management doesn't empower them to log into a terminal. SOLUTION 1: Allow managers to log into a terminal to clear the queue of simple transactions like equipment returns. SOLUTION 2: increase pay and benefits for store staff to attract more staff to avoid shortages. Why did I wait an hour in store instead of leaving and using a UPS store across town? Because the queue display showed just a few folks ahead of me. I reasoned that a 15 minute drive to wait in another line at UPS wasn't worth it, so I waited. PROBLEM: The problem was that folks who had already made an appointment didn't show up on the display, so I had no way to estimate the actual time to wait. When I was next up, 30 minutes into waiting, I got preempted by another unannounced appointment which turned out to be a new mobile phone customer, which took 30 minutes to complete. I had no way to know that until I was 45 minutes into waiting. SOLUTION: include appointments in the waiting queue and add estimated wait time to the display and/or text alerts. There you go, Spectrum upper management. Problems and solutions provided by a customer who recently paid to upgrade service and now feels so disrespected that if there was another decent option, I would switch in a heartbeat. Unfortunately, we exist in what is effectively a monopoly market for wired Internet service. The only thing that will really fix this terrible service is regulation because ISP's that operate as de facto monopolies have zero motivation to change.

Literally seems like they know that they are the only option in our small town - haha - they've…read morebeen out 4 times this month to fix the internet not working and it goes out again and again but never offer a discount it's kinda amazing honestly.

Avoid this store! They will mislead you and lie to you to make a sale. Normally I research my…read morecell phone decision ahead of time and make a good informed decision. However, this time my phone broke and I had to get a new one quickly. Jason at Wireless Connection mislead me and lied to me and scammed me into getting a phone that wasn't the best deal for me. He totally lied just to make a sale. Avoid this store!

I have gotten my phone screen fixed twice by them recently & now have battery issues which I've…read morenever experienced before bringing to this business. I've spent over $600 for repairs here and have new issues everyday. DO NOT GO THEOUGH THIS BUSINESS, SAVE YOUR TIME AND MONEY.

Had a crushed phone they completely saved me were very kind got it o me with a new screen protecter…read moretoo decent price wasn't anything over the top and thank you again