1. Carpet Garage

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Missoula, MT

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Carpet Garage

3.0 (2 reviews)
Closed • 9:00 am - 6:00 pm

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5 years ago

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1 year ago

Unprofessional and unreliable installers. NO service after the sale. Stay away from this company!

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Pierce Flooring & Design

Pierce Flooring & Design

(11 reviews)

I'm impressed with the warranty and service work from Pierce Flooring in Missoula. More like…read moreshocked. It seems extraordinary to me 20 years down the road after installing the flooring in my house originally, I just wanted to have the wool carpeting (which is still in great shape) re-stretched as there were getting to be a couple of wrinkles. More than happy to pay. But they came promptly, re-stretched the whole carpet, it looks practically new again - and no charge at all. I've done a few other projects with Pierce over the years: bathroom tiles, kitchen floor replacement, cabin carpet and tile project. Everything from selection, sales, service and most certainly warranty has been excellent. And it makes me very happy to be able to have a locally owned flooring place where the dollars keep recirculating in our area.

After explaining where the carpet would go and my preferences for one with no shading, the salesman…read morefound only one that would blend with our tile and said it was "one of their best carpets". After installation it showed every vacuum pass and footprint. Our 10-pound cats leave actual pawprints and furniture, even light chairs, leave permanent indents all the way to the backing. The seaming is poor and in one room the sections do not run the same way due to "a measurement error". Other seaming is not flush. After sending photos, I asked for the sales associate and the manager to observe the properties in person because I was told that "photos can be inaccurate". After six months both have not visited the installation site. My experience was poor sales advise, poor carpet quality, poor installation and poor follow-up. Do not believe their online guarantees which are simply there to get you in the door.

Carpet Garage - carpeting - Updated October 2026

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