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Mozaic

5.0 (1 review)
Closed • 11:00 am - 6:00 pm

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11 months ago

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Pierce Flooring & Design - Light Chair

Pierce Flooring & Design

(10 reviews)

We purchased laminate flooring from Pierce and they installed it after a small water damage from a…read moredishwasher About 6 or 7 years ago. They installed approximately 750 sq ft throughout our house. We noticed problems with the floor within a couple months In our kitchen, dining and living room. The seams were separating and corner seams were "swelling" up. This was not at the edges of the install. It was in the middle of the dining room, living room and kitchen. We notified Pierce and they sent out 2 different reps. The supervisor who never came out to our house blamed our dog. He assumed our 4 year old potty trained dog was the problem. They did come over and replace 2 pieces in our kitchen and dining room. We continued to have problems so we called again. They sent out a new guy (this is the 4th person). He was very nice and they replaced a few more spots. I was tired of the hassle so we just put up with this floor until recently. It has just continually degraded so now I am installing my own floor now. THIS IS THE IMPORTANT PART. As I'm pulling out this old floor I have found that when they installed it, they nailed down some of the edges and they glued some of the seams in various parts of the floor. It appears they were noticing problems as they installed it and didn't install properly. these are floating floors that need edge gap to expand and contract. I installed my original laminate flooring that lasted 8 years no problems until our dishwasher leaked. It was the first flooring I had ever installed . I would think professional installers would have done a much better job than this. Please keep this in mind if you purchase from them or have them install flooring. Ryan Missoula, Mt

I'm impressed with the warranty and service work from Pierce Flooring in Missoula. More like…read moreshocked. It seems extraordinary to me 20 years down the road after installing the flooring in my house originally, I just wanted to have the wool carpeting (which is still in great shape) re-stretched as there were getting to be a couple of wrinkles. More than happy to pay. But they came promptly, re-stretched the whole carpet, it looks practically new again - and no charge at all. I've done a few other projects with Pierce over the years: bathroom tiles, kitchen floor replacement, cabin carpet and tile project. Everything from selection, sales, service and most certainly warranty has been excellent. And it makes me very happy to be able to have a locally owned flooring place where the dollars keep recirculating in our area.

Mozaic - rugs - Updated May 2026

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