What a caring bunch! We Went in to look for a recliner, and they had a very good inventory with…read morelots of great features. We purchased a comfy chair and brought it home only to realize that it was the wrong but similar model.We bought it back as soon as we could, and they were so apologetic and gracious. We learned that this is a family business that's been around for many decades, and they are very concerned with customer satisfaction and high-quality products. Everyone there, from the sales floor to the warehouse was delightful and helpful.

After searching for the "perfect" bar stools for our new home, we were able to order the perfect…read morecustom stools at Wagner's. The service was quick and efficient with lots of catalog options for us to choose from. When the chairs came in, the delivery service included unboxing and placing the chairs as well as putting on the pads on the bottom so the chairs won't scratch our wood floors. There was good communication from the store keeping us informed of the shipping status for the custom order. Not only does this store have beautiful furniture options, the personal friendly service we received from everyone we encountered at the store makes that special difference.

Generally good quality goods , people are easy to deal with. They didn't have what I needed at the…read moretime. I did donate a couch which they checked out before they would unload it.

I really can hardly even believe how great these guys are. Last time I had to add some furniture to…read moremy life, I was able to come here and get two matching armchairs, a three-cushion couch, and a dining room table with a leaf for $200 with delivery (up the stairs of the apartment building!) included. When they were moving the couch, they noticed it had a little bit of an odor they had not been previously aware of-- so they called and asked if we still wanted it, and when we did they delivered it with the rest, but refunded us $50 so the couch was free. Integrity! This was more than five years ago and the armchair I still have is only now reaching the end of its lifespan, and it has not been treated gently. The prices are a steal, they have quality standards, and they run a lean operation because they don't exist to make profits, they exist to raise money for child abuse prevention. (A pretty big contrast from the national thrift chain that pays exorbitant executive salaries and pretended paying people with disabilities way below minimum wage to staff their stores was 'charity'.) I honestly look forward to my next chance to buy from them. They also do donation pickup for free, if you need old furniture hauled away before a move.

I bought a Scandinavian chair from Modory some 20 years ago. One part of the tilting mechanism…read morerecently broke. I spoke with them, not even positive that I bought it from them. They picked the chair up, fixed it, and returned it to me the same day. for NO CHARGE! Exceptional service. Based on that experience I would highly recommend them.

From the owner: Home Furnishings Home Accessories…read moreHome Decor Fabrics Wallpaper Flooring Blinds Draperies

This is the best furniture store in Montana! They have the most beautiful pieces and are always…read moregetting no product in. The staff is SO nice and helpful. Our go-to when we want something unique and quality.

This is by far the best furniture store I have ever shopped in. They have a fantastic staff and…read morewent out of their way to make sure that we were completely satisfied with all of our selections. This will definitely be the first furniture we go to for anything we need in the future!

Brent (owner) is a super friendly person who asks you call and schedule times to meet with him to…read morecheck out his business inventory. He was able to meet with us on short notice and provided really friendly service and a great price on a mattress set. We highly recommend this business to anyone in the Msla and Valley area check them out if you are on the hunt for a mattress set at a great price.

Brent was amazing to work with. He's very personal and makes great deals. We will be back to Brent…read morewhen we need another mattress. He does prefer cash but will take cards no problem!

Today we dealt with Maureen to buy a recliner. She was so nice and informative. We loved her and…read moreended us buying a recliner that was on sale for a great price. I'd rather give my money to a local business than not.

My parents were needing some new furniture for their living room. Dennis was so good at helping…read morethem by asking them questions to find what would be best for them. Then he had them sit in chairs until they found the best one for each of them. I am so pleased with his expertise and professionalism and highly recommend the living room for all your furniture needs.

More expensive than new! They have a lot of very nice things, but their prices don't reflect their…read moreused status. We saw an IKEA dining table that we looked up online and it was $200 cheaper to buy new! Same thing with a day bed we saw. It was listed for about twice what it would cost to buy new.

Came here hoping to find a good deal on something used. Unfortunately everything is soooooo…read moreoverpriced that I will never go into this place again. I might as well be getting something new for the price of things in this store. Stay away unless you have the money to spend on something used.

Purchased furniture in August 2025 for delivery in September. Was told latest would be October…read more It is February and no furniture has been delivered. I purchased with a credit card and after not receiving the items and being told we don't have a new delivery date for months I disputed it. Apparently all sales are final means they don't have to give you the items, but you're obligated to pay for them according to wallaroos and synchrony bank. The FTC says otherwise "All Sales Final" Exception: A "final sale" designation applies to returns, not to the failure of the seller to deliver the product. I am disputing the charge a third time since the furniture was purchased over 6 months ago and wallaroos breached the sales contract. Seriously considering getting a lawyer at this point. DO NOT BUY FROM THEM!

On February 8, we purchased two couches after receiving clear assurances from the manager that they…read morewould be transferred from another store and would arrive within a couple of weeks. Since that time, I have repeatedly requested updates but have only been met with shipping excuses or complete silence in response to my texts, despite assurances that I would be kept informed. Initially, I was told the delay was due to weather issues--specifically, that a truck couldn't navigate snowy passes over a month ago. Following that, I was given excuses regarding manufacturer problems and backorders. This order should not have been on backorder, as I was explicitly told the couches were coming from a closing store. Last week, the manager assured me she would get in touch, yet I have heard nothing. We would not have made this purchase if we had known it would take this long. After my last contact a few days ago, I again requested an update. The manager claimed they were getting in more couches and promised to send me pictures for potential exchanges. She did not follow through. After waiting another week, I texted her to indicate that I would visit the store. Upon browsing their inventory, I discovered they didn't have what we were looking for. I kindly requested a refund, but I was told that all sales were final, yet the manager suggested we should receive one. I then spoke with a customer service representative who informed me that we would face a 25% fee if we wanted a refund. I explained the situation, but she simply repeated the same scripted response. The manager stated that the couches were coming from another store within a couple of weeks, while customer service claimed this never happened. My husband and daughter were both present when this information was provided. During my follow-up visit, I ensured I had another witness to confirm the statements made. It is entirely unacceptable to impose a 25% fee for a refund under these circumstances. We were given inconsistent information and are now facing a completely different narrative. We are prepared to take legal action and will be filing in small claims court for a full refund along with all associated legal fees.

Eager to sell but after that the customer service is horrible. Purchased furniture. Took a month to…read moredeliver it. They delivered it and some pieces were damaged I reported that same day and sent photos. They offered discount or replacement. I asked for replacement. It's been 8 weeks I have called twice they cannot say other than it's in transit and no one has called us back to report progress. Frustrating - I won't return - EVER! Still don't have resolution - terrible customer service.

Would rate a zero if possible. Ordered a table and chairs in store on 3/8/26. We were told that it…read morewould be available for pickup or delivery in 2-3 weeks. Was not contacted at all by the store, called on 3/29/26 and was told that it was in, great. Scheduled a delivery, which when we purchased was told that the delivery would be $200 but now the deliver was going to be $340, for 4/10/26. On 4/10/26 there was once again no contact from the store, contacted them and was told that our scheduled delivery was never put on the schedule and the truck had already left for the day. The next available delivery was 4/24/26. There was no compensation for their mistake and we were told that "this is just how it is". We will now have waited almost 2 months for a table. Never had such an awful experience before with any other furniture store, so we will definitely not be going back to Furniture Row.