We're remodeling our house and found this place while visiting some family. We were able to find…read moresome nice furniture at a fair price. Descent sized store and they have some nice stuff.

AMAZING furniture and service. All the staff was super friendly, including the delivery staff…read more They had everything (bedroom set) set up in no time. This furniture is so elegant/classy looking and I'm so happy with it!

Keylin and Eric were both great helping me pick out my furniture. I told them my budget and they…read morehelped me out, I didn't have to ask Keylin for a deal..she was already willing to give a discount because she seen that I really liked the set. Eric also showed me options that would be in my budget and those that weren't. They weren't very pushy at all, which I liked. They made me feel comfortable to leave and think about my purchase and come back to actually purchase. Store was clean and staffed, however I did notice everyone didn't greet me as I was walking through the showroom. Not that I'm princess Diana, but you never know if someone needs help. I'm giving 4/5 because I was told all I had to do was call to get a refund for my furniture insurance that I no longer needed. But when I called they told me I had to come in, but I didn't live in the area. Julie was very helpful with working with me to get my refund later even after I took it off the invoice. 4/5 also because I was told I wouldn't be able to find a foam mattress in my budget. But I actually went online and found a foam mattress exactly at my budget and I love it. But overall great service, I would recommend to others.

I bought my sofa from Ashley furniture about five could be six years ago it's holding up great …read more Also I bought my bed from there very comfortable very sturdy . They have sturdy solid furniture there. The staff are very helpful. When they delivered my furniture to me, The hallway to my entrance door was very narrow, but they were able to get my sofa through my door. ( He wrapped it tightly and he actually was able to get my sofa through the door. I know and believe not anyone else could my sofa through Nero hallway / door no harm to my sofa at all. He's a real big guy he was a tall and sturdy. I can't recall his name, but I'm sure you do My sofa is in great condition. I also bought a mattress and it is in good condition. Very comfortable. I recommend ASHLEY FURNITURE 100% I want to THANK the worker that got my sofa through the my apartment door, which was impossibility, but he did it THANK YOU

Ahmed was awesome. In stock, willing to wiggle on price and was great with my wife and myself. I'll…read morego back. Even the delivery and assembly 3 hours after we bought. That's awesome. Good crew all around. Delivery guy Andrew and the other man were cool and nothing was awkward. Cool dudes. Highly recommend. Many financial options and financing if many forms. Our table set is good quality too.

Haven't purchased from here yet but I will in the near future, the prices and furniture look great…read more Will be back

My biggest issue with Ashley was the lack of customer service. From purchasing the furniture I…read moreordered and not including everything as discussed to the delivery guys not providing "white glove" service, it's not an experience I would like to repeat any time soon. First, I asked the salesman if the order I placed could include felt cushions for the legs of the couch due to the floor in my home being very sensitive and easily scratched. The salesman obliged, but when the delivery team showed up, they told me they had never heard of Ashley offering felt cushions for any furniture. Only after repeated calls to the Homestore did I finally get through to someone that told me the cushions are available but that I would have to pick them up myself. Mind you, I don't live close to the HomeStore. Then when the delivery guys were setting up the couch, I asked them to move it a few inches to one side of the room because the path behind the couch was too narrow, and they said they wouldn't move it once it was already placed on the ground. So much for "white glove" service. When customer services contacted me to check how the delivery went, I informed them of these issues, to which they said they would look into it and get back to me, but I have still have not been contacted by them since. One star for the quality of furniture and delivering furniture as scheduled.

This pick up location is miss managed!! Change the manager there. They don't have fixed lunch hrs…read moreand people waiting their hours. Plus Horrible customer service at pick up warehouse front desk. !! The only good thing there was the young hard working guy in warehouse when it comes to receiving the furniture. He should get a bonus. I was 2nd in the line. After waiting 1 hrs for our furniture, they told me I have to wait 1and half hour more, because they are on lunch. I ask what's their lunch hrs and I have been told they do lunch wherever they want. I ask for name of the person behind the counter or manager and the girl refuse to tell me her or manager name. Horrible!! I don't think I will ever buy here again.

Showroom in the front, outlet in the back. All staff we encountered were friendly but not pushy and…read morelet us do our own thing browsing. You've got to be quick in the outlet if you like something! We found a couch that we liked reasonably well (it wouldn't have been my ideal color but for such a hefty discount from list price we would accent it with colorful pillows and deal), but we wanted to check one other place and also grabbed lunch, which all told took about an hour. Came back and the only couch that was gone was...that one! It wasn't meant to be, obviously, but I couldn't believe how fast that moved. They have lots of options for living room, dining, bedroom and outdoor furniture with a modern aesthetic. Not as big a showroom as the one in Chicago, but the addition of the outlet is a bonus here.

This experience really changed how I feel about shopping with Room & Board…read more I understand the outlet model. I understand inventory turns over quickly. I understand that outlet purchases have to be made in person and that items can't be held. What bothered me was the refusal to answer a very basic question: "Is the item still there?" I live downtown Chicago. After renting a car, I had driven out to the outlet and found several pieces I liked, but couldn't immediately make another trip. I called because I didn't want to drive all the way back out there for nothing. I was told they don't provide outlet inventory information because it could create a "domino effect" with people calling about items that may sell before they arrive. I understand that inventory isn't guaranteed. But I'm not asking for a guarantee. I'm asking for information. "It's currently here, but it may sell before you arrive" would be completely reasonable. Instead, the answer was essentially that they simply won't tell you. I even tried going to the Room & Board location near me to see if someone there could call the outlet and check. I was told no five different ways, each response becoming more and more unacceptable. And that's when I thought: This isn't really about inventory anymore. This is about customer service. I was already a potential buyer. I was willing to make the trip. I was trying to figure out whether it was worth making the trip. Instead, I went home and started looking elsewhere -- and found comparable pieces online that were easier to purchase and had more flexible return options. So yes, maybe this is simply Room & Board's business model for its outlet. But customers are also allowed to decide that the experience isn't worth it. I'm perfectly willing to accept "We can't hold it." I'm perfectly willing to accept "It may be gone by the time you arrive." What I don't understand is "We won't even tell you whether it's there." That's not a great customer experience, and it's enough to make me take my money somewhere else. And maybe that's the point but that's another issue I don't care to tackle here.

Hard working employees with lots of choices and values. There are looks and budgets for everyone.read more

Been here a few times, the sales are good, but the quality isn't great. There are a lot better…read moreoptions out there.

hello famm, i must share a hidden , i could realy spend hourzz here,good vibezz,good…read moreitemzz,literally youll have a gazillion blat from the past,to all my luv rodney hass it all,god bless, much luv famm, thank you rodney an family, the den checking in

I love this store! He has such diverse pieces. I can always find simething that i want. This…read moreweekend I wanted a buffet for my dining room and of course i found it here. The store has antiqued pieces, strange and unusual asian type pieces, grandfather clocks, chairs, benches, equisite desks, wall decor plus loads of other things. Stop in and browse, the owner is wonderful!

We stopped in to the Lombard location on Labor Day weekend…read more This was our first time shopping there. The showroom is beautiful, organized, very well lit, and offers many great decorating ideas along with their furniture vignettes. Our salesman Ron was awesome! He gave us time to look around on our own, checked with us often, and answered all our questions. He and the store manager helped us finalize a great deal on a beautiful bedroom set. Delivery was scheduled at a time that was very convenient for us, The delivery service called us to confirm our schedule and followed up again on the day of delivery. The delivery crew was on time, neatly dressed, and very respectful of our home and the new furniture that was being delivered. My wife and I were very pleased and very impressed with the entire process, and look forward to working with Steinhafels again.

Went there two weeks ago to look at sofas. These are expensive sofas are not inexpensive and we…read morewere inquiring about a rug. I merely inquired about a rug and ask the lady and I won't mention her name but asked her to just give me a quote she made us wait 30 minutes and then said I was writing it up. I said I never said I was buying it. I just wanted a quote and was pushy and just very abrasive. I told her she was worse than a used car sales person and had to walk out of there will never go there again

Was looking all over for furniture, walked in and knew this was the place. I also had help and…read moreideas! And I had a great experience with Bob's in Aurora ! Karen was super helpful, and made sure I got the exact bedroom set I wanted and nothing I did not want. Even helped add an extra item to the order after we ordered it for delivery with no problems and made sure everything got delivered together. This store has really quality furniture for great affordable prices. The pricing here is great. We compared Ashley, Carson's, Van (something something). Totally comparable stock and cheaper. It's really convenient, one stop shop.

Cheap furniture at high price. Return policy terrible. If you use credit card you only get store…read morecredit if you have to return within time frame.

John and his staff are amazing. The furniture prices are very reasonable, as well as the delivery…read morecost. This business takes pride in customer satisfactory, so I will continue to be a loyal customer.

The furniture selection and prices are good. The sales service was excellent. However, I paid for…read moremy furniture in full and scheduled a delivery date and time (first delivery of the day). I've waited all day and the furniture wasn't delivered. I called the store mid-afternoon and was told it would still be delivered today but there was a mix up in the times. It's now almost 8pm and I doubt it's going to be delivered tonight. According to the website, the store is still open. I tried calling the store and even going there and the store is closed. I also tried sending an email through the website and the email function isn't working. I'm frustrated that I paid for merchandise I don't have and I have no way of contacting anyone to find out what is going on.