AMAZING furniture and service. All the staff was super friendly, including the delivery staff…read more They had everything (bedroom set) set up in no time. This furniture is so elegant/classy looking and I'm so happy with it!

Great services. Got a good sectional for my moms place. Also a gift. Recommend this place for real.read more

I bought my sofa from Ashley furniture about five could be six years ago it's holding up great …read more Also I bought my bed from there very comfortable very sturdy . They have sturdy solid furniture there. The staff are very helpful. When they delivered my furniture to me, The hallway to my entrance door was very narrow, but they were able to get my sofa through my door. ( He wrapped it tightly and he actually was able to get my sofa through the door. I know and believe not anyone else could my sofa through Nero hallway / door no harm to my sofa at all. He's a real big guy he was a tall and sturdy. I can't recall his name, but I'm sure you do My sofa is in great condition. I also bought a mattress and it is in good condition. Very comfortable. I recommend ASHLEY FURNITURE 100% I want to THANK the worker that got my sofa through the my apartment door, which was impossibility, but he did it THANK YOU

Javon manager helped me find the "Midnight Madness" sofa sectional shown online on the Ashley…read moreHomestore.com website he was very pleasant young manbut unfortunately th promituon ended o. Callum Mullen

Ahmed was awesome. In stock, willing to wiggle on price and was great with my wife and myself. I'll…read morego back. Even the delivery and assembly 3 hours after we bought. That's awesome. Good crew all around. Delivery guy Andrew and the other man were cool and nothing was awkward. Cool dudes. Highly recommend. Many financial options and financing if many forms. Our table set is good quality too.

Haven't purchased from here yet but I will in the near future, the prices and furniture look great…read more Will be back

My biggest issue with Ashley was the lack of customer service. From purchasing the furniture I…read moreordered and not including everything as discussed to the delivery guys not providing "white glove" service, it's not an experience I would like to repeat any time soon. First, I asked the salesman if the order I placed could include felt cushions for the legs of the couch due to the floor in my home being very sensitive and easily scratched. The salesman obliged, but when the delivery team showed up, they told me they had never heard of Ashley offering felt cushions for any furniture. Only after repeated calls to the Homestore did I finally get through to someone that told me the cushions are available but that I would have to pick them up myself. Mind you, I don't live close to the HomeStore. Then when the delivery guys were setting up the couch, I asked them to move it a few inches to one side of the room because the path behind the couch was too narrow, and they said they wouldn't move it once it was already placed on the ground. So much for "white glove" service. When customer services contacted me to check how the delivery went, I informed them of these issues, to which they said they would look into it and get back to me, but I have still have not been contacted by them since. One star for the quality of furniture and delivering furniture as scheduled.

This pick up location is miss managed!! Change the manager there. They don't have fixed lunch hrs…read moreand people waiting their hours. Plus Horrible customer service at pick up warehouse front desk. !! The only good thing there was the young hard working guy in warehouse when it comes to receiving the furniture. He should get a bonus. I was 2nd in the line. After waiting 1 hrs for our furniture, they told me I have to wait 1and half hour more, because they are on lunch. I ask what's their lunch hrs and I have been told they do lunch wherever they want. I ask for name of the person behind the counter or manager and the girl refuse to tell me her or manager name. Horrible!! I don't think I will ever buy here again.

I have been a Room and Board customer for over 25 years. The upholstered furniture, custom…read moreslipcovers, and other furniture have held up beautifully, and are still in use. High quality, well made furniture, all made in the USA. Plus, check out the outlet (Oak Brook) for some good deals.

We love Room & Board furniture. Every room on our house has pieces from this or the SF store. We…read moredon't get tired of it, the design and quality are great. Service is unparalleled. I am not affiliated, I just like good, solid design furniture that lasts.

Hard working employees with lots of choices and values. There are looks and budgets for everyone.read more

Been here a few times, the sales are good, but the quality isn't great. There are a lot better…read moreoptions out there.

I love this store! He has such diverse pieces. I can always find simething that i want. This…read moreweekend I wanted a buffet for my dining room and of course i found it here. The store has antiqued pieces, strange and unusual asian type pieces, grandfather clocks, chairs, benches, equisite desks, wall decor plus loads of other things. Stop in and browse, the owner is wonderful!

I had been through this store before but just to look to see all the beautiful items they carry!…read more Nothing is "junk" - everything is on the upscale side. Yesterday (3/10/21) my hubby and I stopped to see if he had a dining table & chairs available - although we didn't see what we were looking for I did find a beautiful Bombay side table - perfect condition! My hubby and I love the table and it fits in well in our home. I highly recommend you stop by every couple of weeks - I'm sure you'll find something you just can't live without!

We purchased an adjustable Aireloom mattress that cost $6,000. The delivery people put the bed…read moretogether, took our old one, and left. Fine, but they didn't consult with us on the height, and adjusted the bed too high for my wife to comfortably handle. I called the store and they said they would not come out to re-adjust the bed. 'It's not our policy.' What? We're elderly, we paid 6K for a mattress, and it's 'not your policy' to ensure a customer's satisfaction? I would have 2nd thoughts about buying anything, especially an expensive adjustable mattress, at Steinhafels.

If I could give ZERO stars I would!!…read more DONT EVER BUY FURNITURE FROM HERE!! The customer service is horrible!! We purchased a recliner sectional about a year ago and need parts replaced. The Velcro on the back of the sofa meant for hiding the wire connections and keeping them protected is defective and doesn't stay intact. This led to electrical components no longer working and making the couch completely useless. Now we cannot recline any of the pieces. We purchased the "VIP protection plan" when we bought the couch. We were told by our sales person, Fikrat, that if anything is defective or breaks they will replace it with a new piece. We were also told that it will cover any type of defects or pet damage. Well that was a lie!! We filed a back at the beginning of September and it was immediately denied!! After fighting back and forth with customer service and servepro (the insurance company) we got them to agree and send one of their "certified technicians" out so they could evaluate. We were then ignored for awhile, no communication whatsoever about parts having to be ordered. When we called to follow up, we were told the parts had been ordered and they would let us know the ETA. Well they never did and we had to reach out again multiple times. I was told multiple times though multiple phone calls that they would get back in contact with me to update me and never once did they. We just kept being told, "the parts were ordered. We will call you back in a day or so to let you know the ETA" and then we would never receive a call back. Turns out the parts were never ordered until 10/31 (almost 2 months after the claim was filed) due to "confusion as to which parts needed to be ordered." However, was assured it was a "certified technician" that evaluated the couch so why such the confusion on what was needed to be ordered?! Their "VIP warranty experience is trash" now I'm being told that the parts to repair the sofa will not arrive to me until March of 2026!! Then I have to schedule an appointment for them to send someone out to repair it. So we're going to be going on probably 7+ months without having a working couch!! I've called servepro and Steinhafels customer service multiple times. The girl I spoke with yesterday was extremely rude and refused to let me speak with a manager!! The sales guy, Fikrat, completely ignores our attempts to reach out for assistance (he has read notifications on his texts and they are read and blatantly ignored). Do yourself a favor and save yourself from the headache, hassle and regret and go somewhere else. We paid over $6,000 for this sofa that was defective basically to begin with because of the Velcro issue!!

Cheap furniture at high price. Return policy terrible. If you use credit card you only get store…read morecredit if you have to return within time frame.

All around poor experience... Starting with the back end of this transaction: I picked up a table…read more& chairs yesterday at Bob's warehouse in Shorewood. I drove back to my rental property where this would be used and assembled the table and chairs (as much as I could). When I finished with the table, I noted a large scratch and secondary, small scratch (too pics). Then, the two chairs had 3 left legs and 1 right leg (!). I reported these issues this a.m. via chat, which took well over 20 minutes. I gave up and called. A gentleman at their customer service center was able to send a replacement chair via Fed-Ex (5-8 days). That said, he indicated that I had to text pictures (not online or via call) to report the scratches. So, I was moving on to my 3rd method of contact for the day. I texted pics to the number provided, and ended up texting with the same person from the online chat. I was told I'd need to return the table at the warehouse (40 minutes away) and pick up a new table (borrowing a truck again). Their QC is apparently awful. This is what you get for "cheap" furniture. I'm currently texting with a rep who is telling me there's really nothing they can do and that I needed to open all the boxes while on the ramp (there was a car behind me impatiently waiting). Also, they ask for signature the moment the boxes are placed in your car-- there is no opportunity given for inspection upon pickup. More important, we all know that we simply expect orders to be right in the first place. I've ordered so much furniture in my life and really, I can't remember ever having an issue. The pick-up at the warehouse also wasn't smooth-- the address provided in communication send you to the truck entrance-- not a big deal, but you have to back-track 3/4 mile. Then, I was sent to the loading dock to pick up and I waited almost 10 minutes before anyone opened the door. I called (no other way to contact) and was told the dock staff was occupied (I wasn't told that 10 minutes prior when I checked in at their offices on the other side of the facility). Even the shopping experience wasn't great. I had a sales staffer that had approached upon entry and when I later approached her (after looking around the store for a few minutes), I was swarmed by 3 other sales employees. Does this tend to happen at other stores? Absolutely. That said, it usually isn't to this extent. It is hard to explain, but it reeked of an unprofessional environment. Update: I just ended this issue after over 90 minutes devoted to the this issue. They "agreed" to send the table to me... but, what an ordeal. Texting is not a reasonable method for handling anymore more than the most simplistic issue. Chats/text-based "customer service" is for when you really don't care about your customers. My advice? Go elsewhere

The furniture selection and prices are good. The sales service was excellent. However, I paid for…read moremy furniture in full and scheduled a delivery date and time (first delivery of the day). I've waited all day and the furniture wasn't delivered. I called the store mid-afternoon and was told it would still be delivered today but there was a mix up in the times. It's now almost 8pm and I doubt it's going to be delivered tonight. According to the website, the store is still open. I tried calling the store and even going there and the store is closed. I also tried sending an email through the website and the email function isn't working. I'm frustrated that I paid for merchandise I don't have and I have no way of contacting anyone to find out what is going on.

John and his staff are amazing. The furniture prices are very reasonable, as well as the delivery…read morecost. This business takes pride in customer satisfactory, so I will continue to be a loyal customer.