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    Mr Discount

    5.0 (4 reviews)
    Open • 10:30 am - 8:00 pm

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.0(173 reviews)
    1.1 mi•Montclare
    •$$

    I vouch for the customer service here being an easy five stars…read more I came in on an uber eats pickup (yes, you can order from the hardware store) The object? A space heater in the middle of July. In Chicago. Really. The object exists, it has been plastic-wrapped onto a pallet and stored forty feet above the earth. I didn't get the name of the guy who located it and retrieved it for me, but I have him in a few pictures. I didn't understand what he meant when he said "it'll take a minute, I have to get it off a pallet." I waited in the back thinking that that must be the place where pallet business is done. After awhile, a woman from gardening asked me if I needed help. I told her without judgment (I am not the ultimate priority in the store and anything could have come up for the first guy that would have taken him off the hunt) about the first guy and that I was not entirely sure what was happening. She searched and found the object and took me to the location where the first guy was waiting for his chance at the lift ladder device. "I wasn't going to leave you hanging!" he said. "At least I got to meet Jasmine," I said and then addressed the next customer who was already being helped by Jasmine "you should really take a picture of her too. Any time anyone asks you what customer service looks like you can just whip out your phone and show them her picture." Jasmine blushed and smiled. ... all parties involved went above and beyond...

    I'm getting to know my Lowes since ive made a conscientious decision to shop here from now on…read moreversus other similar stores. I have always loved their plant and flower department. Just beautiful. I shop for a lot of cleaning supplies here. Everything is reasonably priced. The staff is friendly and helpful . The store is super organized and clean compared to other similar stores.

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    Lowe's Home Improvement
    Lowe's Home Improvement
    Lowe's Home Improvement

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    Windy City Appliance Repair

    Windy City Appliance Repair

    4.9(290 reviews)
    4.8 mi•Norwood Park

    A professional Viking repair team was asking $210 diagnostic fee just to come look at my griddle…read more Well, I already knew what was wrong with it with a broken knob and stem sitting in my hand. So, that seemed a little outrageous. Contacted nick and from the onset knew that this would be a different experience. Let the glazing begin! Cannot say enough about nick and the business that he runs. Was a pleasure to work with him diagnosing the issue (he took a look at the photo l, asked me to retrieve the model number on the stove/griddle and saved me that absurd 210 fee) - gave me variable pricing between generic and OEM parts, and was quick to schedule service rather than having a lead time of weeks out like the other companies were requesting. On top of that, he went out of his way to take a look at my dishwasher as a courtesy as it was giving us an error just before he left our home. People like nick remind me that there remain honest and hard-working service people out there. Super glad that I found his company and would not hesitate to have him out again to perform any repair as needed. Thanks again, nick!

    Nick at windy city appliance is the best!! He knows what he is doing. I have used him a number of…read moretimes on several different kitchen appliances. He does a great and efficient job, and cleans up afterwards. I always feel good about referring him to friends. He is reasonable, reliable. and truly cares about what he is doing. 5 plus stars!!!!!

    Photos
    Windy City Appliance Repair  - Brand new Bradford white hot water heater installed in Norwood park

    Brand new Bradford white hot water heater installed in Norwood park

    Windy City Appliance Repair  - Subzero coil replacement

    Subzero coil replacement

    Windy City Appliance Repair

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    Abt - Loved my decision to upgrade to a counter depth frig. Whirlpool has been very good to me over the years.

    Abt

    4.0(3.5k reviews)
    11.2 mi
    •$$

    Everything from ordering to delivery was great. The delivery guys were so helpful they hooked up my…read morenew tv and moved my old tv and hooked it up and hauled away the tv I didn't want.

    Truly Outstanding Service and Warranty I purchased this…read moreReliance 50 gallon hot water heater about eight years prior with a nine year warranty covering both parts and labor . Unfortunately due to water and environmental conditions the bottom rusted and leaked, necessitating replacement. Abt could not have been more helpful, in this time of need. The Abt office (Nathan) immediately and fully addressed the situation. The Abt plumbers delivered fast and truly excellent replacement with a new Reliance 50 gallon hot water heater and installed all the necessary copper pipe, valves and fittings---including full labor at no charge. The plumbers (Russell Cartwright and Tyler Fite) installing the unit were very meticulous and highly competent in every detail. They also were extremely helpful and courteous. I have used Abt exclusively for over forty years and recommended their products and service to numerous other home owners--no one has been disappointed. Their appliances and equipment are always top quality but their service and commitment to stand behind and service these products is both outstanding and exemplary. In summary and in brief, they truly are the best.

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    Abt - Extensive furniture department.

    Extensive furniture department.

    Abt - Extensive furniture department.

    Extensive furniture department.

    Abt

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    Steinhafels

    Steinhafels

    2.8(11 reviews)
    3.3 mi
    Discounts available
    Established in 1934

    Watch out, they added stuff to our bill without explanation and then we had trouble getting it…read moreresolved. I will never shop here again.

    I had one of the worst customer service experiences at Steinhafels (Schaumburg/Norridge locations)…read more I purchased two chairs on a Sunday from Schaumburg store and scheduled delivery for the following Wednesday. On Monday, the very next day, I decided to cancel after finding a better option. I made multiple attempts to cancel beforehand -- I called the store, was redirected to customer service, spoke to Bill, who told me he was off today and was told I had to speak to my salesperson, who I couldn't reach as well. Since I couldn't get help over the phone, I drove to the Norridge store in person (closer to me). At that point, I was told it was "too late" because the chairs were already on a delivery truck -- nearly 48 hours before the scheduled delivery. I was also told I would be charged a $100 delivery fee for items I never received. Customer service representative named Nate (no last name given) was completely unhelpful and inflexible, repeating policy without any effort to resolve the situation or acknowledge the circumstances. Was very dismissive and didn't acknowledge the situation at all. After over an hour of frustration -- including calling my bank to initiate a dispute -- the manager in training (forgot his name) in the Norridge store was finally able to cancel the order without the fee. This proves the situation could have been handled properly from the start. After over an hour of frustration -- including calling my financing provider to initiate a dispute -- an assistant manager in the store was able to fully cancel the order without penalty. This review would have been one star, but I'm giving an extra star solely because of that effort, even though they still agreed with the policy itself. The lack of communication, rigid policies, and unwillingness to assist customers is unacceptable. I will not be shopping here again and would strongly caution others before making a purchase.

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    Steinhafels
    Steinhafels
    Steinhafels

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    Mr Discount - electronics - Updated October 2026

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