I vouch for the customer service here being an easy five stars. I came in on an uber eats pickup (yes, you can order from the hardware store) The object? A space heater in the middle of July. In Chicago. Really. The object exists, it has been plastic-wrapped onto a pallet and stored forty feet above the earth. I didn't get the name of the guy who located it and retrieved it for me, but I have him in a few pictures. I didn't understand what he meant when he said "it'll take a minute, I have to get it off a pallet." I waited in the back thinking that that must be the place where pallet business is done. After awhile, a woman from gardening asked me if I needed help. I told her without judgment (I am not the ultimate priority in the store and anything could have come up for the first guy that would have taken him off the hunt) about the first guy and that I was not entirely sure what was happening. She searched and found the object and took me to the location where the first guy was waiting for his chance at the lift ladder device. "I wasn't going to leave you hanging!" he said. "At least I got to meet Jasmine," I said and then addressed the next customer who was already being helped by Jasmine "you should really take a picture of her too. Any time anyone asks you what customer service looks like you can just whip out your phone and show them her picture." Jasmine blushed and smiled. ... all parties involved went above and beyond... read more

See all

I'm getting to know my Lowes since ive made a conscientious decision to shop here from now on versus other similar stores. I have always loved their plant and flower department. Just beautiful. I shop for a lot of cleaning supplies here. Everything is reasonably priced. The staff is friendly and helpful . The store is super organized and clean compared to other similar stores. read more

Lowe's Home Improvement - Love these little trees - Hardware Stores Near Me - Chicago, Illinois

See all

My family and I had a horrible experience with Manager Brian who refused to help and his solution was to refund my item instead of owning the store mistake. read more

We bought a Larsen storm door in March of 2025 and paid to have their technician install it. In a little over a year the door stopped closing. We looked at the latch and realized that the handle was crooked. It obviously had been installed incorrectly and would no longer catch the latch fitting. They refused to warranty the installation . I would never have them install any item. They don't stand behind their reputation. Very disappointing. . read more

The brickyard location has a very friendly staff. Especially the manager Vanessa. What a great assortment of Halloween lawn decorations. The prices in the store are reasonable. read more

See all

There was no one staffing the paint department on the busiest day of the season. I wasted a trip

Horrible return policies and I can't even get a store managers name from assistant manager. I would rethink before you buy from here. Customer Service number is no better. read more

I want to thank Jimmy the manager for his good customer service. I purchase a dehumidifier and was forced to have the dehumidifier delivered to my home. The dehumidifier was delivered and FedEx left the package on my front porch step and the dehumidifier was stolen. I tried to get the Wicker Park store to help me recovery my loss. No one was helpful not even the corporate office. Lowes position is as long as the delivery company can show a picture that confirms that the merchandise was delivered to the location, they have met their obligation. They do not care if you did not get the item that you purchased. The manager Jimmy at the Brickyard store was the only one that helped me by contacting the vendor and the vendor replaced the dehumidifier. The customer service at the Wicker Park store was horrible and I will never shop there again. If it was not for the good service I received at the Brickyard store and the manager, Jimmy going above the call of duty to help me, I would not spend another penny at Lowes. Buyer beware when ordering online and expecting to receive your merchandise. read more

This company does not care about service or their customers. The only thing that matters to them is making sales and pushing responsibility for isusues onto others. I have been without a fridge for a month becuase lowes sold me a defective product and refuses to do anything about it. The manufacturer has also been refusing to fix and putting responsbility on Lowes. Absolutely ridiculous return policy and I cannot stress enough that people should not be shopping here. read more

Customer service is horrible, no body knows anything. Lots of blank stares. Lawn and garden section is closed, if you find anyone, no one knows if it will open. This isn't the first time I've been disgusted with the service, it's been like this for quite awhile now. It's not a personnel problem, it's a management problem. Hey, don't fix it, I'm sure Home Depot around the corner loves keeping your unsatisfied customers happy. read more

I don't recommend this store I was at self check out and one of the workers Came over by me watching me scan my items asking me did I scan a item when I did. I felt like I was being accused of stealing & racial profiling read more

Really had a horrible experience.. I ordered a washer dryer stack combo. first installer said he couldn't install due to a broken water valve and he pointed I hired a plumber and fixed what he pointed to it was the wrong valve turns out that if the installer had any repair experience they would have known how to turn the water off because the valve was not broken they came to install my washer dryer four times and said they couldn't install it every time the last time the plug was broken on the washer dryer I said stick a fork in me I'm done. I canceled the order and I'm getting my washer dryer through ABT and the only reason I went with Lowe's is because they had next day delivery 2 weeks later is when they gave me a washer with a broken plug it was a nightmare and horrifying experience read more

i needed a lot of shades and didn't want to measure or install them myself: 5 room darkening shades, and 11 shades with a printed pattern. I used the Lowe's website to request an appointment on 4-24-24. Their contractor Graber called me right back. On 5-15-24 we saw the salesman at our house, chose the shades. he made some good recommendations for the 3 skylights to keep the heat out of the rooms. the shades were on sale. We paid $4085. which I consider reasonable for what we got. The installer came June 15,2024. He was professional, polite, friendly, and quick, took about two hours. The blinds are beautiful and doing their job to keep the sun out while also adding to the beauty of the rooms. communication with Lowe's and Graber was excellent. everyone was professional and made sure we were happy. read more

From exterior to interior designing items and materials,Lowe's Home Improvement got your back! The best hardware store found in town offers big deals and for such a reasonable price. Some materials that are available at Lowe's are mostly rare for your casual hardware store. Although the quality is proportional to its price, it still the best offer you can get. Their store is very organized, with their variety of materials and brand. Looking for any items will not take much of your time. Lowe's Home Improvement seems to have everything you need for all-around-the-house equipment and materials. Their worker will glad to assist you within your search for any materials you need. Unlike other hardware stores, there are a couple of items of the same brand but have high-priced, unlike Lowe's, which have the same quality of standards if compared. They take care of the delivery of any heavy materials purchase in their store. Their store is clean inside and out and strictly observes health safety protocols like wearing a face mask. There is no doubt that Lowe's has developed a well-known reputation throughout its years of service. As a loyal customer, this store is on my recommendation list for buying any hardware materials available only at Lowe's. read more

See all

Home installation service is a nightmare. I placed my order on July 2, it's fully paid, it's now mid September and I'm still waiting to be scheduled. The customer service is horrible. I've made at least 10 calls, none of them helpful. I asked to speak to a manager and was told none of them could speak to me because they were busy with inventory. Don't buy home installation from this place. read more

With so many big box hardware store options this is a place to avoid. Staff in the aisles were of no help. They couldn't give basic instructions of where to find things. The main men's restroom was closed. For a Lowe's it was really dirty and unorganized. The lady at self checkout paid no attention or offered any assistance. Epic fail experience. Stay away. read more

No one seems to know how the promotions work in that store. The suppose supervisor, just kept telling me it's craftsman that has the deals. He doesn't know anything and doesn't know how the promotion works. It's too bad that they have some employees that actually go out of their way to help you out. Then the others just wonder, walk, text, talk on their phones, and are just their yo take up space. After I spend my only day off(Sunday) In this Lowes, for 3 hours. I still didn't get any of my questions answered nor did they go out of their way to even help me. Especially that so call supervisor. If your going yo go to this store for advice or even help. Your better off going on you tube and/or doing your own research. read more

I would give a zero rating if I could. The only thing justifying one star were the nice ladies in front who were actually trying to help me with my situation. This Lowe's sold me a snow blower with a missing part and refused to correct the issue. The snow blower does not work without the part and this was a Christmas gift for my mom. When I bought the piece, I was told the best way to buy it was fully assembled which clearly was not the case. The 3 employees I interacted with at the time of purchase didn't identify that the primer was missing and also communicated that if I had any issues I wouldn't have a problem doing a return or exchange. Prior to coming to the store, I called ahead and explained my situation. Whoever I talked to at that time told me to come in and he would find me the part I needed or return/exchange the item if they couldn't fix it. During my experience tonight, trying to get the issue corrected, the manager, Norbert, was completely unreasonable and unwilling to have any accountability. He couldn't understand why I wanted a unit that actually worked. Why was it so hard to understand that I didn't want something that didn't work? The item is $400! He indicated that he was confused to what I was asking for. He couldn't offer me any solutions and it felt like all he wanted to do was get me out the door. He did not even try to help or consider when I offered some solutions that would work for both parties. He was short and abrupt and didn't even want to get the background of what had happened to understand why I'm such a frustrated customer. Do not shop here if you want items that work and good service. read more

Lowes's sucks! Paid over 5,000 for blinds and they came broke twice now. save yourself the hassle and go to Home Depot read more

What a scam the sale applies to anyone purchasing 56 bags of salt. What person purchase 56 bags of salt for one year of snow. What a scam Lowe's! read more

Lowe's Home Improvement - Ice salt advertisement scam! - Hardware Stores Near Me - Chicago, Illinois

I ordered 50 mums, great price. Maybe too good. Lowes just went ahead and canceled my order. Last I knew about Business Law, a contract is binding if you accept it. A person or a Corporation. In this case Loews charged me for it, full acceptance. I get just bad service. But illegal, dishonest and crappy service? Think twice about this store read more

I'm sitting on phone on hold going on 10 mins. Debating if this is the right place I should consider for carpet install..... Calling for simple question. Would take 2 seconds read more

If you are considering "ordering" anything from Lowes - FORGET IT -- Go somewhere else! Lowes used $7000+ of my money over 6 months, put my wife, daughter, and I through untold pain and misery -- and gave us nothing in return. I rated Lowes a "1" but would have rated them a negative five (-5) if I could have. Here is my purchase experience in Chicago for over $7000 in product and installation services. The "only" positive experience was with the front-line salesperson who took our order. She tried her best to overcome all the "Lowes" issues as noted below. She should be given an award. Everything else, as shown below, was a COMPLETE COLOSSAL TOTAL DISASTER! - Took 2 weeks to get measurements due to incorrect record-keeping - Initial order was reportedly "cancelled at customer request" (NOT!) resulting in another visit to the store to fix - Provided several incorrect delivery/install dates that pushed out to 5 months before I pulled the plug - Two subsequent purchases were asked of me as not all needed product was ordered by Lowes at the initial purchase - I've had three different product deliveries (should have been one) with up to 9 missing components. I will need a fourth because more damaged product was returned, and I am still waiting on promise dates for the additional product delivery. Lowes apparently doesn't audit deliveries to make sure they are complete. - Installation team incorrectly recorded a "partial install" as a "complete install". The install team had no idea I needed more work. - Delivery/pickup/return drivers arrived at unexpected times - No return phone calls from anyone in the company across all Departments. 75% of the time nobody even answered calls. - Lowes staff covers multiple Departments resulting in a complete lack of continuity in resolving issues. This problem was amplified because most of the staff is part-time. - Impossible to get connected within the company. Probably 50+ phone calls to get in touch with anyone who can help. Gave up on calling the store/company and just went into the store when something was needed. - Never could reach the Store Manager. - Paid everything up-front (mistake!). Lowes probably made a couple hundred bucks in interest over the 5 months with my money. - Product was garbage. Almost 40% of the product was damaged resulting in returns. Boxes were intact, so I can only imagine their supplier was putting known-damaged product into boxes hoping we would accept them. Major quality issues. - Escalation to a) Customer Care and b) Corporate resulted in "one" return call and no results. - Lowes even made a mistake in scheduling the pickup of the returned product. Now I'm sitting at home waiting to see if they arrive before my Holiday party later today. Oops ... they just rescheduled the pickup until the exact time of my Holiday party. Now I have to reschedule. Oops ... not tomorrow - have to wait 3 days. Oops .. pickup team won't return the product until I uninstall and carry all cabinets to our garage. The next day the pickup team gives me another shock indicating they do not have room in their truck for 13 cabinets. Finally they relent and abandon the others on their delivery list for the day. - Received a partial refund for some of my cabinets, but another visit is required to get approval from the Store Manager. - Store Manager doesn't even bother to meet with us on the final day. - The next day final refunds take 2.5 hours and 6 return receipts. Why 6 when the original purchase was one receipt ???? - Time to return to Home Depot as my "go-to" big box store. read more

I purchased a washer and dryer on March 14, 2024. Since then, the appliances have encountered multiple error codes and breakdowns. Although they were covered under the manufacturer's warranty, only the dryer was successfully repaired during the first visit. When the technicians returned to fix the washer, the repairman asserted that it was functioning, but it soon malfunctioned again with a new error code. This upcoming visit will be the third attempt to repair my LG washer and dryer, and the washer remains non-functional. read more

New LOWes in customer service. Giving 1 star because I cannot give no stars. I made the mistake of going to my neighborhood Lowe's (store #1845 @ 2630 N Narragansett in Chicago) this afternoon. While on my way, I tried calling to see if they carried replacement pumps for garden fountains. Their voice response system picked up quickly and transferred me to the Garden Center, where the call cycled between ringing and sharing a message about how someone will be picking up shortly. After 10 minutes, their phone system hung up on me. I tried calling back to speak to their customer service desk, but after the initial message about holding, they never picked up. I got to the store, complained at the customer service desk, spoke to a store manager, and purchased my replacement fountain without anyone picking up on my call. I have up after 35 minutes. (See image of my phone screen.) Manager claimed the store was busy. There was at most only one person behind the customer service desk the entire time is was there. That person was supposed to handle returns and the phone? Really? I think there's also a problem with their phone answering system. Calling their customer service number (800.445.6937), I got a message that they were busy. I could continue to wait or I could have them call me back. I selected the option to get a callback, but stayed where I was. I was on hold for another 5 minutes before I was offered a callback. After confirming my information, I was told to expect a call in 2-3 hours. Anyone want to wager whether on not I'll get a call? Once home, I tried an online chat - specifically citing I wanted to chat about customer service issues at the store, but got some salesperson who told me to call the store. When I finish this review, I'm writing an email to Lowe's CEO. I will NEVER go back to this store. read more

Had a carpet installation November 19th the installation crew two of three didn't wear masks. They damaged my newly painted baseboards and walls. Being told by management this to be expected. Very unprofessional and not willing to pay for repair. Would not recommend anyone to go through this. https://ring.com/share/b6e5771c-f7c5-4d42-8518-56d1fdd1360c read more

See all

Let me summarize....I bought 2 refrigerators 2 1/2 weeks ago. Garage stainless had scratches and a dent. They guys who brought said they will call and get us a discount. first Lowes offered on speaker $50 then the delivery guys shook their head at me and whispered ask for more. I got $90. Who cares. then my kitchen side by side...heres the crap Lowe's Home Improvement pulled. After installation of fridge we found out when pressing the water button it was leaking like a waterfall out the back. Ruined our hard wood floor about 5 foot by 3 foot warped. It was leaking from tube inside the fridge. Ok so i call and make a liability claim for wood and basement where all the water ran down the wall. (2 weeks later STILL no call from anyone on this). They bring out 2nd fridge... this one after they left we noticed the freezer drawer sticks out 1/2 inch on top and wont shut. I call right away and say they will bring out fridge #3. Customer service says they will contact me in 24 hours. I wait 2 days no call and explain everything again and this person "escalated it to a supervisor and will call in 24 hours. 27 hours go by i call and again "Im sorry we will escalate this to supervisor. Another call in 24 hours. No call again yesterday so i call again. 6 total calls. 2 hours and 27 minutes. Final straw they say they have no notes from 2nd issue and the only thing they will do is pick it up and take to warehouse. Then after they decide if its a manufactures issue they will issue a credit which will take 3-10 days and then at that time I can decide if I want to purchase another Fridge from Lowes I can. I will NEVER step foot in another Lowes again in my life. Poor customer service and NO communication at all. Buyer beware and NEVER purchase a nail from these crooks. read more

Lowe's Home Improvement - Hardware Stores Near Me - Chicago, Illinois

See all

Today I literally waited 20 minutes to make a payment the agent on the phone giving repeated instructions on delivery then there are no agents / associates avail to help you. I have actually really disliked coming heedE lately read more

Lowe's Home Improvement - Hardware Stores Near Me - Chicago, Illinois

See all

Review for installation/delivery: Tried to arrange installation/delivery for new patio doors. A cost of over 5,000 dollars spent to get this done and 3 months of back and forth between this store and their construction partner they are with. Zero communication between them. So we had to call their corporate office numerous times. They even changed the date of delivery from before Christmas to Christmas Eve ruining our plans. We took initial days off for the install but those fell through when they decided they couldn't do those days we planned well in advance with them. Just horrible service Over the phone too with only a few people actually knowing who their construction partner is and constant transfers with zero resolutions. We are seeking a refund and compensation for the days we took off for this. Find your delivery and construction crew elsewhere. It's not here. read more

I purchased kitchen appliances from Lowe. I was very pleased with my purchase.I purchased a Refrigerant tail stainless steel side-by-side refrigerator and the range stove top read more

Lowe's Home Improvement - Side-by-side refrigerator - Hardware Stores Near Me - Chicago, Illinois

See all

Awesome staff in case of emergency! Feeling overheated and five people rushed over to assist me! They also showed my husband where to find some stuff he needed for our home. We will definitely be back for our home improvement needs. FYI, in seems quieter in the evenings so it's easier for in and out business forks like us. read more

Never, ever by anything from Lowe's, especially a home appliance, using a non lowes credit card. If you do, you have 24 hours to interface with them directly to resolve any issues or disputes; otherwise, you have to deal with their third party service. They suck! Will never purchase from them again. read more

I needed assistance in the door department I was purchasing closet doors i asked 3 associates for assistance each one of them said they would send someone over to assist waited about 20 min before finally going up front to ask some one to be paged over it took an additional 10 min before Matthew came over to assist so I told him which closet door I wanted he said it was $187 because that's the spot where we got it from long story short it ended up being $240 he called over his manager Javier who explained to me even though it was stocked in that location and Mathew is the one who took it down for me and also explained to Javier it was in the incorrect spot he said any one could have put this 80 pound mirrored sliding door there who's going to take the time to move closet doors that are that heavy just because Admit that you guys made a mistake and stocked it in the incorrect place instead of trying to blame customers saying that it was moved there smh Lowe's your one of the more expensive home improvement stores and the customer service is really terrible we can go over to Menards for better customer service and better prices read more

If I could leave 0 stars, I would. I ordered some items from another Lowe's, and then was informed they didn't have the items, although it said online that they had plenty. I needed to cancel that order and re-order from another Lowe's location, and I ended up choosing this store. I received the text that my order was ready. I drove an hour to the store, notified them that I was there, and waited 45 minutes in the curbside pickup spot. I tried calling from the car to see if I could speak to someone to let them know I was waiting. I was immediately put on hold. I then went into the store, where I saw 4 employees standing around in various spots. I went to the customer service desk--a female employee was on the phone. She didn't acknowledge my presence at all. I waited several minutes, and a line formed behind me as she continued to talk on the phone. Another customer entered the store--it seemed to be the one she had been speaking to on the phone--he went right up to the desk and continued talking to her. She still said nothing to me or the other people in line, and did not call for another employee to help. I left the store and tried calling twice from my car, to speak to someone--the phone just rang and rang. I'll never order from Lowe's again! read more

Do not purchase any major appliance from Lowe's if you need it in a timely manner or need them to install it. Their process is inefficient and unorganized! read more

My wife and I are livid and have reached a point that we've have never gotten to in dealing with a horrible customer service issue with Lowe's Home Improvement and J.B. Hunt Transport Services, Inc. and advocate to all consumers that you not purchase appliances with Lowe's or purchase from anywhere that uses JB Hunt's final mile delivery and "installation" service. Given that Lowe's in not in LZ, I don't feel bad posting this. The epic lack of customer service and the unimaginable amount of our time wasted by these two companies has reached a pinnacle and I am now in rare form airing my dirty laundry for all of you to ensure other consumers don't get the mistreatment we've gotten. Long story short, we were delivered a refrigerator on September 7, 2020 with a damaged door which was not disclosed by the drivers until they finished unwrapping the unit. They said "all we need to do call the store and they will send us out with a new door and will swap the doors out, it's easy and quick." We thought no problem, we'll take care of it that way. Here we are on January 3, 2021 and the issue still hasn't been resolved. We have spent countless hours on the phone with Lowe's, JB Hunt, and Samsung and have endured ridiculous corporate finger pointing, deflecting, and promised call backs that never came. All we've been asking for is that Lowe's either swap out the damaged door, which is super simple to do, or cut us a check to have Samsung take care of it which they can do easily for around $300. Today, Lowe's was supposed to take away our fridge and bring a new one tomorrow (another two days lost on waiting for deliveries within 4 hour windows). They showed up and refused to take it claiming we didn't have a clear path even though I shoveled a clear walkway for them. So much for all the food we had to get rid of... I called the Lowe's store and they connected me with the manager who disconnected the call and then when I called back refused to take my call giving me the "I am with a customer and can't talk right now" and then was mocked by an associate who said I'd be waiting a long time. I'm done. Canceling my Lowe's credit card and not spending another dime there. I'm not a grudge holder but I won't support corporations mistreating loyal customers the way we've been mistreated by Lowe's. This has been epically frustrating and I've lost more hours than I wish to admit over a damaged refrigerator door. So, to all of you thinking of purchasing your next appliance, think twice before risking it with Lowe's as it is clear, they will do whatever they can to just make people keep whatever damaged goods they bring out and then wash their hands. The only person who really tried to help us was Assistant Store Manager at the Brickyard store Liz (don't know her last name) who really tried to help but policies above her made the process a nightmare for us. read more

If I can put 0 stars I would. First of all worst costumer service. Bought over $5000 dollars of kitchen appliances the person who took care of me was in a rush and was cursing and talking about things that just weren't important. That's where the bad experience started and had she not been In a rush maybe she would have gotten my order right. Then when delivery day came "truck broke down" according to them. 2nd day of delivery I received everything except my stove. 3rd day receive a dented and wrong stove. I rejected it. Of course can't get ahold of any managers they don't pick up the phone. They did absolutely nothing to help. Now my project is backed up 5days and no stove. This Lowe's should just really be shut down or get better management. Cooperate will be my next call. read more

I ordered several times through the Lowes app. The charged and deposited several times into my checking account without my knowledge. I did receive my last order/item last week and they charged me for it. Just like they were supposed to do. Now they charged me for the same item I received last week again. I will not be using Lowes stores or their app anymore. They lost a long time customer for life. If they do not correct this I will be contacting the BBB. read more

That's the Power of Doing! Wait- is that the Lowe's slogan, or Home Depot? Came to this Lowe's to do some garden shopping. They have a nice big garden area with a great variety of plants, veggies, and flowers. Much better than the HDepot. Good selection of pots, too, you gots to have good pots. Went inside and browsed around, didn't get welcomed by a greeter or anything- just seemed like a normal big box store. Get it Done- at Lowe's! (There's your new slogan!) read more

Lowe's has lost me as a customer. I am looking for another viable Home Improvement store .. I will shop its competitors. Lowe's has dropped the ball MULTIPLE times with simple Window Treatments. I have called Customer Service with Escalations to no avail. I have gone into the store MULTIPLE times and each time I have to provide my information for my order as if it was never provided initially. I am currently on hold again for customer service and have even asked for Managers' assistance ... THIS IS JUST BAD LOWES!! I have been disappointed with Lowes' & their independent co-tractor NAMCO BLINDS & DRAPPERY (NMM INC.) for to long on a simple window measurements scheduling. read more