They responded quickly to my repair service request and did…read morethe work quickly and efficiently. I appreciate the service and office personnel. They have my recommendation.

I spoke with nice lady in office regarding lowering a well pump. She said she would speak with her…read morehusband or guy doing the work and give me a call back shortly. She never called. I called a few days later to remind her. She said she would give me a call back with schedule the next morning by 9am. She never called. I waited another week and called again. She said she would get back with me shortly. No less than 4 voice messages I have left requesting a call back. This company may know how to drill a well or service a pump, but they know nothing about common courtesy or keeping their word.

Very prompt, professional, excellent service, and affordable would highly recommend this local home…read moretown Company

Yesterday I discovered my well wasn't working. The deer had destroyed the pump relay over the well…read morehead. They came out promptly and repaired the unit. Great job. Affortable.

We received an immediate response and he came out to our property the same day to give us an…read moreestimate. He had plenty of inventory (rare these days) and drilled our well within a couple of months. Everything works great and we have great water pressure. He was reasonably priced as well. He also gave us a warranty on the pump.

Arliss Brummett is a well magician! The office staff tends to turn over, which is why I'd blame the…read morepoor review, but once you start working with Arliss himself...you'll never go to another company. He has been in the water well business since 1981 and knows his stuff. He has worked for my family, neighbors, and friends for many years. He's brilliant and fast. He did SO much in about an hour and a half yesterday it blew my mind. He also was kind enough to educate me on some care and maintenance issues that I'd not been aware of before. He has been working Burnet, Llano, and Lampasas counties for the entire time he's been in business. And bless him, you know a pump house is NEVER a nice environment... poor fella killed a snake in mine AND dealt with all kinds of craziness. I can't recommend him enough. Anyone in the area who knows about wells and groundwater will tell you that Arliss is your man!

I began in March with a visit to the office, spoke to Stormy and submitted a request for an…read moreestimate on well work. I was told someone would be out the next week. We had some rain, so I waited a couple of weeks thinking they might be behind on scheduling. I sent pictures of the well setup to assist them in determining what might be needed. Since then I have left numerous messages on voice mail with no response. It is now June with no call back and no explanation. I would not recommend this company for your well services. If it is this difficult to get a simple quote, I can't imagine actually getting on the schedule for work.

Prompt and fair. Last time I called they told me to try a remedy before they came out, and that…read moresolved the problem!Not all services would do that!

Waited months for service and moved on to someone else. Lack of communication at numerous broken…read morepromises. Horrid company to work with

This company struggled with professionalism at multiple levels. Poor communication, lack of…read morestructure, and ineffective management made it a difficult place to work. I would advise prospective employees to proceed with caution.

I will never use Apex again, they drilled my water well and hooked it up wrong, they did fix it…read more They also wired wrong and burnt the wires to the well pump and to my sub panel. They agreed to have there insurance company fix it but never did....Also found out they have several complaints that are being investigated...Wish I found out earlier.. Use another driller...My well hasn't work since....I am in the process of file a large lawsuit against them for fraud & theft

I called these guys because my neighbor recommended them. I am a mechanical engineer so know more…read morethan the average bear about electricity, circuits, motors, pumps, etc. I told Jimmy what I had already tried (verifying electricity at well head control bos, capacitors start and clhecked out ok, etc.) He suggested trying one other thing which I did not know about and I'll try that tomorrow. But, to the point. He was helpful, friendly, knowledgeable and more than willing to help me solve the problem without trying to sell me anything. If this suggestion does not work, he gave me a price for him to come fix/replace with new/better controls. He will be my first call. I highly recommend Tom and Jimmy Arnold Drilling!!

Great service!! Highly recommend! I called with an emergency and Tom had his men at my house in…read moreliterally 15 minutes and emergency fixed!

I've been a customer of A&W for two years and that relationship has come to a bitter end. My water…read morewell stopped working Sunday morning; I had no running water in my home. I reached out to them via email and they coldly replied that it would be 10-14 days before they could help me. Zero concern or sympathy was shown. I reiterated that I was without water. It didn't phase them. I would somewhat understand if I was a new customer, but for someone who has given them thousands of dollars of business in recent years, you'd think they'd at least show some concern and at least offer to have someone come out to see if it was a simple fix. Nope. 10-14 days. I found another service company that came out within 24 hours. It in fact was a simple fix--a loose connection in a junction box. They had my well back up and running in 30 minutes. Needless to say, I won't be using A&W ever again.

My well stopped pumping water early in the morning and I gave a call before 7 and was surprised to…read morehave someone answer and schedule an appointment. The crew was out before 9 and quickly diagnosed the main problem but also uncovered two other larger problems that needed urgent repair. They explained everything well and did a high quality job getting us back up and running. A very reasonable cost for the level of effort and speediness of the response! Would use again (but hope I don't have to for a while!)

Woke up this morning (Saturday) with no water. Well house was reporting "dry run / dead head"…read more Called The Well Guy at 9:27am and spoke to reception, who took all of our info, and then read it back to make sure everything was right. Got a text from them at 9:44 saying they were on their way. They were here a short time later. They did a very thorough and complete diagnostic of the pump and tank system, and quickly discovered where we had a water leak, which was immediately fixed! Water back on by 11:20! Great guys, and great work!

Initially we thought we had found a good company to service our well issue. They came out…read moreimmediately to look at issue and gave us a solution we thought to our problem. Within a month, our well again was flooding well house and should have been covered under their warranty. We called multiple times and finally connected to be serviced. That day came any went without anyone showing up or calling to reschedule. Follow up calls got us nowhere until I left a message that if I didn't get a callback, I would place an honest review on the bad service and unprofessional message from them. The well guy called back with excuse everyone at company had flu and to go ahead and leave a negative review. So here it is. They are quick to get out and make a buck but not follow up on any issues thereafter under warranty. If the well guy would kindly correct this situation, I would in turn follow up with a positive review of them correcting a situation for a customer. So far, my well house is still flooded. I will be looking for a new company to correct this well issue.