I urge you to stay clear of this place. I dropped my Jeep off to Aamco to have the transmission looked at on Sunday June 29th, I left my jeep in the grass lot, filled out their brown paper bag with my information, dropped my key fob into the brown bag, peeled the sticker off the back, sealed it shut and dropped the bag (WITH MY KEY SEALED INSIDE) into their blue early bird drop off box. I had faith that all would be well considering doing what I was told for the key. The week goes on and I hear nothing about my vehicle so on Thursday July 3rd I decided to call to get an update and to my utter surprise they tell me they don't have my key. I explained to them exactly what I did and how I heard my brown bag with my key hit the bottom of the drop box. I stated how maybe someone grabbed it and misplaced it when returning to work & checking the box Monday June 30th. They proceed to tell me they do not have it but will look for it and call me back before end of shift Thursday. Well, they never did call me back. Due to the holiday, I left a voicemail for them on Friday. I wait all weekend and call first thing Monday morning to get an update on my lost key, I spoke with a man named Brandon who proceeded to laugh at me and argue with me throughout our time on the phone telling me he does not have my key and that I did not leave it. Brandon continued to laugh as I explained once again the process that I went through, and how someone in that office had to have misplaced it. Brandon explained that they did not have my key & how they had to search my plate earlier in the week before because my vehicle was in their way (but never actually called me to ask about the key or anything) - I explained to him once again that I swear I left my key, they could roll back their cameras if they needed and that someone there needed to find my key as THEY lost it and I did not have a spare, to get a spare was $300+ to which Brandon continued to laugh, said he would look for the key again and proceeded to hang up on me due to "having too many other costumers to deal with right now and I was not priority" I had absolutely no trust in this place anymore and knew they would not call me back nor would they look for the key any further - I called my insurance had to pay & have my vehicle towed to the dealership, pay for a new key fob & have to wait to have my jeep worked on at the dealership after waiting almost two weeks now thanks to AAMCO. I will NEVER be using this place again nor will I ever tell another soul to go here. I will do my best to make sure no one comes here again. I trusted in them to do better & they ended up being one of the worst places I have ever dealt with. They are absolutely not for the customers and shame on me for ever trusting this place would be worth a crap.
Rarely do I ever leave reviews much less negative reviews but if I could give negative stars I would for this hell hole. read more