So, Yelp has two reviews for A Arnold??? one is 8 years ago and the other was the other day. hmmmmm.
A Arnold is an absolute joke. we hired them to move us from Lawrence Kansas to La Mesa, California in late 2023.
1. They under estimated the size of the move. This required an overflow truck and required our items to be taken off of trucks, stored, then repacked, then moved again and unpacked again. This increases the risk of damage. They said this was our fault but it's their job to accurately estimate the move. however, after the estimate was completed, we rented a large self moving truck and moved a ton of stuff ourselves because I was already working in San Diego and needed a bed etc. Just think if we hadn't? they failed here and failed over and over.
2. Ryan, the semi driver asked to leave 5 days later than the contracted date to go to a baby shower. what? We said ok, because we knew if we said no, he would deliberately ruin our things. Turns out that didn't matter. He and his crew lost, destroyed or ruined about $35,000 worth of our belongings.
3. They lost or stole a $2500.00 floor lamp, shattered a 65" LG OLED tv that they packed. They ruined all of our Brentwood Hone handmade mattresses that they packed. They dropped countless boxes and shattered the contents. They cracked a bookcase, broke an antique barrister bookcase, cracked a very expensive painting, ruined a cantilever outdoor umbrella, Cracked the leg of an antique table...all packed by them. The list goes on and on. Boxes were crushed and items shattered. I've moved myself many times and never broke boxes full of things. I'm sure these minimum wage packers just dropped boxes labeled FRAGILE, for a laugh. Not trying to be mean, but what do they care?
4. The guys that unpacked the truck complained about being underpaid and said they were going to quit. They basically did because they left 50% of our stuff OUTSIDE in the driveway!!! My husband made them come back the next day but trust me, this wasn't easy.
5. Ryan, the semi driver, pressured my husband to sign off on the move the night our stuff was left outside. stupidly, he did.
6. They didn't reassemble some of our things, so when we tried later, parts were missing.
7. The customer service guy sort of tried to help, but he did nothing. He basically said to file a claim. He said he got in trouble for sticking up for us. Nice..... A Arnold reprimanded him for offering customer support. What an awful company!!!
8. Insurance was $1200.00 plus a $500.00 deductible. Soooo, for almost DOUBLE the cost of our homeowners insurance for an entire year, we can file a claim. $1700.00 to insure our stuff For a single move. What a scam!!!! What a joke!!!
9. We have filed a claim and disputed $20,000 with our credit card company. We expect insurance to pay for nothing!!! Even if they do, subtract $1700.00 first.
10. A Arnold is a disgusting company full of fraudsters and thieves. That lamp they stole from me was very important to me and it's just gone. It's gigantic! Where is it?? i should be able to press charges for theft! By the way, they have video in their warehouse showing Ryan remove my lamp from the semi and then, it's just gone.
Oh, I will add this. Ryan did pay for Stanly Steamer to try to clean the mattresses, but we just checked them and the stains have returned, not as dark but it's still gross. These were $2300 a piece.
We are furious. A Arnold didn't care about us. They cared about the money. Their leadership was supposed to call us. Did they? NOPE. A Arnold promised to protect our items. Did they? Absolutely not!!!!
DO NOT HIRE THIS COMPANY!!! read more