It's going to be difficult to rate their trans work with all the other damage they did to my car! Talked to both Gary and Kevin about rebuilding the transmission in my 95 Impala ss and told them exactly what I expected and about the issues I've had in the past. Gary assured me they would take care of everything and I would be more than happy with their work.
They had the car for a week and a half. They had an employee drive the car back to me when ready and right away I could hear the exhaust rattling. When I mentioned this to the driver he said to me," yea. I heard that when I fired it up at the shop'! But yet he drove it to me anyway! I pulled out in the street to test drive it while he was still there, and the tranny made a horrible clunking sound. On top of that, the car was covered in greasy hand prints front to rear and on the glove box and center console. Total lack of respect. The fenders were just covered in dents from the mechanics leaning on them while working on my car, the dipstick tube wasn't even hoked back up, and too many other issues to mention!
I take the car back to fix the damage. Puts the car on the lift and we look at it. The exhaust wasn't even close to being installed right. One of his guys come over with a pry bar to fix it saying, " I just need to bend that pipe down a little" NOT!! The cross-member was beat to crap with a hammer for whatever reason, mounts not right, etc..
He has the car for almost 2 weeks. Brings me the car back and the headlights are busted at the mounts, the blinkers fell out, the car was 'detailed' and left a horrible chemical glaze on the paint, over spray on the drivers side rear, and the smell on the inside from all the chemicals was not tolerable!
Once again I take the car back to see what Gary is going to do to make this right. His customer service reply was, and I quote,'What do I have to do, or how much will it cost me for you to just go away?' "I'm tired of dealing with you and this car". OUTRAGEOUS!! He wrote me a check for $600 to have me go away and never come back!
Two of the nicest guys around, but have absolutely worthless sense of responsibility when it comes to handling problems. Furthermore, their own employees don't respect them either! If they did, they would have never let all this damage and over site go down with my car!
If anyone out there reading this doesn't believe this tale, come see me and take a look at the car for yourself. I have yet to drive it since I parked it. The trans has less than 100 miles on it and still has that clunking noise. The paint is still glazed and over sprayed. The headlights are still broken and need replacing. I'm guessing I'll have to fix all that myself and use the 3 year warranty at another trans shop to get the transmission problem fixed. Made a HUGE mistake by taking my car to these guys! BEWARE!! read more